Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

Good Hotel close to City centre

Posted 11-Sep-2014
Pros: Clean room, simply furnished in a contemporary style. All the staff we met were approachable and friendly.
Cons: The bath panel wasn't secured but it didn't cause a real problem - just looked untidy.
Location: Hotel is situated within easy walk of the City centre and close to main rail station.
The staff were very welcoming on arrival and very helpful regarding the payment system for the multi-storey car park which is very close to the hotel. One of the reasons that we booked this hotel was the availability of adjacent parking which was reasonably priced for a city break. On arrival the reception member of staff asked us where we would like to be accommodated and we asked for a 'room with a view' which they happily provided, overlooking Lime Street. We didn't use the restaurant facility at the hotel - we would heartily recommend the amazing breakfast buffet at Jury's Inn at Albert Dock which was reasonably priced.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Enjoyable, comfortable stay

Posted 29-Aug-2014
When we arrived we recieved a warm and polite welcome by the staff, when we arrived at our room which was for a disabled person and it suited my needs just right everything just right with the bathroom, my delight was we had a small sitting room with tv sofa chair, desk and what a blessing it turned out to be.Im recovering after a serious illness and dont sleep well I was able to sit and read without disturbing my partner. The bed was comfortable bedding clean and big fluffy towels in the bathroom. We would definitely stay at this hotel ahain and we wouldnt hesitate to recomend it to ourfriends and family. Only litle niggle no bags in bathroom to put lady thingß in.
4 out of 5
Recommended
for Everyone
by A verified traveller from norwich

Good central location

Posted 25-Aug-2014
Pros: The location.
Location: Close to Lime Street station, shops, restaurants, and all the sights, including Albert Dock, within easy walking distance.
We enjoyed our 3 night stay here, the rooms were very clean, the bed very comfortable and the staff helpful and efficient. I joined the IHG rewards club ( free) to get free wifi. Our room was on the 6th floor and had good views of the city, including the Liver building. We didn't eat here. We would stay here again.
3 out of 5
by A verified traveller from Leeds

Cold Comfort

Posted 21-Aug-2014
Pros: Friendly staff; the fact that luggage can be left safely; plenty of hot water for the deep bath and shower.
Cons: Heating; level of cleanliness as crumbs and hair were in the room. Some plates at breakfast were a bit scummy.
Location: Excellent museums, art galleries, and shops. Also many very good restaurants and cafés.
The staff were welcoming, helpful and friendly both on reception and in the bar and restaurant. However the room was cold and when we adjusted the heating dials to maximum cold air continued to blow into the room. We informed reception and while we were out someone went up to investigate. The dials were set to max again but as the red light was still not on we got more cold air. As we were only staying 2 nights we put up with it. The hotel chair had biscuit crumbs and hair on from previous guests which had been overlooked by whoever cleans the room. We would have liked some hotel information in the room telling us check in and out times plus breakfast prices and times. None of these grievances are major but with so much competition in the area I think Holiday Inn needs to up it's game a little.
5 out of 5
Recommended
for Everyone
by A verified traveller from Salisbury

Nice hotel close to the main line station and city

Posted 31-Jul-2014
Pros: Location and friendly staff.
We stayed here to watch the Liverpool Giants parade. It's ideally located for the shopping centre and Lime Street Station. We used the car park next to the hotel but be aware that when you exit it brings you onto a circuit so you need to orientate where you are.
5 out of 5
Recommended
for Everyone
by A verified traveller from Andover

Excellent hotel in great location.

Posted 29-Jul-2014
Pros: The excellent breakfast and the clean and spacious room.
Location: Very central location, handy for trains and buses and great shopping and eating areas close by.
We had a very enjoyable 3 night stay in this conveniently located hotel - opposite Lime Street Station. This really suited as we arrived in Liverpool by train, so after a long journey it was so good to just cross the road and discover a friendly welcome awaiting us. Despite being in such a busy place our room was very quiet and as it was the hottest weekend of the year we really appreciated the air conditioning. The breakfasts, freshly cooked and a good selection, were far superior to any that we have had in any other hotel chains. I won't hesitate to recommend this clean, comfortable hotel with its friendly staff to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jul-2014
Easy access from Lime Street Station. Great location!!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Excellent hotel in a great location

Posted 14-Jul-2014
Just a quick overnight stay at the Holiday Inn, Liverpool. Easy to find and great access to Liverpool Lime St and St Georges Hall. Fab room and good service from reception staff. The city centre location means that outside is quite noisy but only a problem as I am completely unused to that coming from the sticks!
4 out of 5
Recommended
by Kathy

This traveller left a rating score only Posted 17-Jun-2014 on Hotels.com
4 out of 5
Recommended
by master from torrance CA

great location

Posted 14-Jun-2014 on Hotels.com
Walk from station to hotel in 1 minutes was great. No free internet access but I will stay in this hotel again .