Serves breakfast, lunch and dinner

Reviews of Campanile Liverpool

2 out of 5
Campanile Liverpool
Chaloner Street, Queen's Dock, Liverpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 271 out of 1004 reviews" "
Rating 8 - Good. 434 out of 1004 reviews" "
Rating 6 - Okay. 181 out of 1004 reviews" "
Rating 4 - Poor. 84 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, check in was quick and no problem. The rooms were basic but clean, beds comfortable. You could help yourself to extra tea/coffee for your room. It was perfect for an overnight stay in Liverpool and I would return if I was in the area again.
Stayed 1 night in Mar 2024
Response from Duty Manager on 28 Mar 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Andrew

Liked the location
Stayed 1 night in Mar 2024
Response from Duty Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Graham

Stayed 1 night in Feb 2024
Response from Duty Manager on 21 Mar 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location a very basic room but everything for a comfortable stay. The breakfast was a bit poor other than that it ticked all of our boxes. All of the staff were amazing and the bar is a pleasant place to sit.
Stayed 2 nights in Feb 2024
Response from Duty Manager on 23 Feb 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Honey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duty Manager on 9 Feb 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
Great spot for visiting Liverpool with convenient parking. Room was quite dated but clean. Staff were all very friendly.
Stayed 1 night in Feb 2024
Response from Duty Manager on 8 Feb 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Munjid

Travelled with family
Disliked: Property conditions & facilities
Near the centre
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Norina

Travelled with family
Liked: Amenities
The heating was a bit temperamental. Would have been nice to have a floor mat in the toilet because the floor was super cold. Otherwise not a bad stay at all
Stayed 2 nights in Jan 2024
Response from Duty Manager on 21 Jan 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent value for money. We had everything we needed, and it was in very close proximity to the Liverpool Arena and it was opposite a McDonalds. The walls were a little thin but still thoroughly recommend.
Stayed 1 night in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service
Basic accommodation but good value for the price. Windows are single glazed so can hear anyone outside. We were on the waterside the other side faces onto a busy road lots of ambulances and police cars going past with sirens on.
Stayed 3 nights in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Duty Manager on 6 Jan 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Anita

Stayed 1 night in Dec 2023
Response from Duty Manager on 20 Jan 2024
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Fine for no frills stays. Dated decor but pretty clean. Bath plug didn’t fit in my room. TV didn’t have Netflix capability. Not good for shift workers as housekeeping staff are very loud in the hallways in the mornings.
Stayed 2 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
95% perfect! Compared all pros with the one con.
Pros: Very friendly staff, excellent service, loved how there was always staff on reception. A lovely quiet bar and restaurant. Free tea, coffee, sugar, milk to top up and replenish if needed. Nice and simple snacks and drinks options to buy and take to your room too. Location is perfect! The Hotel is a 10 minute walk to all main attractions. We booked a superior room overlooking the river and you could see the wheel of Liverpool from our window. Every thing is in walking distance. Free parking at the hotel. And late check out 11am with an option to pay £5 for additional parking time after check out to explore the city further if you’re not in a rush home. We took this option to stay longer and went out for brunch at the docks and bought some souvenirs from the gift shops there. The room was clean, tidy, towels provided. Cleaner came in the second day when we was out to empty bins, replenish and top up toilet roll, teas, coffees etc. We didn’t expect this, and left jewellery and expenses out and everything was still there. Clearly a trust worthy place to stay. The room was standard. A good space and plenty of hangers with beautiful view. Cons: The only bag point was the bed was very springy and uncomfortable. Would we stay again? Absolutely! If there was an option to pay more for a luxury mattress, I would do this. Everything else, perfect!
Stayed 2 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom need to be updated tiles were black and hair on tiles bed sheet were dirty over all a basic place to stay
Stayed 3 nights in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Karolina

Stayed 2 nights in Nov 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay at the hotel Campinile
Ok, for a basic stay, only did 1 night. The room was standard but clean and tidy had Coffee/Tea facility in the room plus a hairdryer. Only got bath towels no hand towels though. Took a while for hot water to come through on the shower but once through was lovely and hot. A little noisy as overlooked the main road. Great location for M & S Arena just 5/8 min walk which is why I stayed here.
Stayed 1 night in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and staff excellent. One gripe went for a meal at zero one lumited menu and no fish and chips . Reakfastwas excelkeny andstaff brilliant
Stayed 1 night in Dec 2023
Response from Duty Manager on 30 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Nigel

Stayed 1 night in Dec 2023
Response from Duty Manager on 7 Dec 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the first time found it very convenient to getting around Liverpool free parking a bonus.staff were very helpful rooms basic but clean only downside new bed mattress needed somewhat springy.But will definitely stay here again
Stayed 2 nights in Nov 2023
Response from Duty Manager on 27 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards

8/10 Good

Shawney

Stayed 4 nights in Nov 2023
Response from Duty Manager on 24 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Shaun

Stayed 3 nights in Nov 2023
Response from Duty Manager on 24 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were lovely
Stayed 1 night in Nov 2023
Response from Duty Manager on 20 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards, Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great value for money, good breakfast and friendly, efficient service.
Stayed 2 nights in Nov 2023
Response from Duty Manager on 19 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Duty Manager on 12 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Duty Manager on 12 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

dougie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was looked after from arrival to departure, the staff were friendly and efficient. When staying in Liverpool the Campanile is ALWAYS my first choice.
Stayed 2 nights in Nov 2023
Response from Duty Manager on 10 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Liverpool
The hotel was very clean, location was perfect for all Liverpools attractions. Never had breakfast or used the bar.
Stayed 2 nights in Nov 2023
Response from Duty Manager on 10 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't go wrong for 30 squids.
Stayed 1 night in Nov 2023
Response from Duty Manager on 10 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Duty Manager on 10 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

Leah

Stayed 1 night in Nov 2023
Response from Duty Manager on 4 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Value accommodation in good lication
I’d booked a superior double but on arrival I’d been allocated a room on the 2nd floor and there wasn’t a lift and I have mobility issues so I asked for a ground floor room and staff were really friendly and swapped this immediately but could only provide a twin. It’s worth asking for a ground floor room when you book if this would be an issue for you. My room was clean but in need of an update. The shower pressure was good and for the price it was as expected. The free onsite parking was a bonus so near to the city centre. I didn’t like the accommodation being in a separate block to the reception & having an automatic door as I felt that anyone from the street could walk into the bedroom areas and as a solo traveller this made me feel less secure
Stayed 2 nights in Oct 2023
Response from Duty manager on 3 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

4/10 Poor

Zahid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very basic and budget to single beds push together no lock on the bathroom door the pillows made for children the staff miserable the area is dirty inside the hotel and just a halfway house if you desperate for a night
Response from Duty Manager on 2 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking.I took your comments on board and an appropriate action will be taken. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,

8/10 Good

LAWRENCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to tourist attractions and restaurants. Free parking and delicious English hit breakfast we're great amenities. The staff was very friendly and helpful. The traffic noise and only being supplied two towels total was a bit disappointing, but not enough to discourage booking there.
Stayed 1 night in Oct 2023
Response from Duty Manager on 2 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
All right apart from the bed mattress too thin and too firm.but thats just my preference. Other than that the hotel was good especially the breakfast .would definitely book again.
Stayed 2 nights in Oct 2023
Response from Duty Manager on 2 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards

6/10 Okay

Paul

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very basic rooms
Stayed 4 nights in Oct 2023
Response from Duty Manager on 26 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Wayne

Business traveller
Liked: Cleanliness, staff & service
Very convenient for the trade show I was attending at ACC. VAT receipts werent easy to obtain as they operate 2x different IT systems, however, upon request they did provide me with vat receipts at checkout. Room was clean, however, bathroom was looking very tired/old. Staff were very friendly, helpful & polite.
Stayed 3 nights in Oct 2023
Response from Duty Manager on 26 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

10/10 Excellent

MICHAEL

Travelled with group
Liked: Property conditions & facilities, room comfort
Good value hotel
Our stay was great. Chose room overlooking docks as had heard it was quieter and it was fine. Basic but clean and comfortable. Staff couldn't have been more helpful and friendly. Breakfast very good. Great selection. Central location. Excellent value for money.
Stayed 4 nights in Oct 2023
Response from Duty Manager on 21 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards, Duty Manager

6/10 Okay

Damon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room smells musty, was trying to ask reception, there is lady was trying to help and looking for another room, but the other man says fully booked even he doesn’t check computer.
Stayed 2 nights in Oct 2023
Response from Duty Manager on 21 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards, Duty Manager

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired room. Clean at least.
Pretty basic and tired room. Beds felt old, decor is very dated (artexed walls and ceilings), room was small. Quite a basic hotel. Staff were very friendly and it was clean.
Stayed 1 night in Oct 2023
Response from Duty Manager on 16 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Simon

Whole place is tired - needs some money spending on it
Stayed 1 night in Oct 2023
Response from Duty Manager on 16 Oct 2023
Dear Guest,Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking.I took your comments on board and an appropriate action will be taken. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,

10/10 Excellent

Dean

Stayed 1 night in Oct 2023
Response from Duty Manager on 16 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

8/10 Good

Garfield

Stayed 2 nights in Oct 2023
Response from Duty manager on 3 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

6/10 Okay

Stephen

Night porter very rude inconsiderate and lack of empathy to guest after accident and refused to give us the first aid box
Stayed 2 nights in Sep 2023
Response from Duty Manager on 27 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fine for What we needed. Was within walking distance of the town centre. The staff were friendly and helpful. The breakfast was good The room was simple but fine.
Stayed 2 nights in Sep 2023
Response from Duty Manager on 3 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,

2/10 Terrible

Jenna

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again! Time Machine decor
We had travelled from Essex to visit the drum show and booked the campanile for an overnight stay as it was around 5 hour car journey. When checking in the reception was quite modern looking and staff very helpful. When arriving in our room I immediately felt like I’d walked into a Time Machine! Dated, rips in the carpet, rip in the netting, lamp in corner of room looked like it was going to fall off the wall. Bathroom mirror had rust all round edges, and grout was black, the room was clean, but this was not worth £160. I advised the receptionist I was checking out and that it was disgusting and they informed me I would get a call from manager to discuss. I had to contact them to ask for a refund and no call was ever received. Thankfully I am getting a refund but I would not recommend staying there, unless you want to pay top money for an almost hostel looking room. Room was tiny also.
Stayed 1 night in Sep 2023
Response from Duty Manager on 16 Oct 2023
Dear Guest,Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking.I took your comments on board and an appropriate action will be taken. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,

8/10 Good

Phillip

Travelled with partner
Liked: Amenities
A leaking gutter near room 131 was a little noisy when it rained heavy. Apart from that the hotel is good.
Stayed 2 nights in Sep 2023
Response from Duty Manager on 3 Oct 2023
Dear Guest, Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us. We are looking forward to welcoming you again in the future. Kind regards,