Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom Wales

Good sized room but some negatives

Posted 13-Mar-2015
We stayed for 1 night. The room was of good size, plenty of space for bags etc. Bathroom spacious too, plenty of fresh towels. Coffee/tea provided in the room. Decor pleasant but the lights were not great, very dim. We left the car at their parking lot at extra cost and were asked to leave the car key with them in case of a fire. We found next morning that the car had been moved to a different spot which was upsetting as we did not give them permission to enter the car (no sign of a fire). The female reception staff at check in were friendly, polite and knowledgeable but at checking out the male receptionist very apparently lacked training; he wasn't able to track our pre payment nor find the car key in the cabinet.
4 out of 5
for Everyone
by A verified travellerfrom Surrey

Great Location and Value

Posted 10-Mar-2015
Pros: Location and value for money. Also bar area very comfortable.
Cons: The room was small so nothing much they can do about that. A bigger sink in the bathroom would have been good as I could barely fit both my hands in.
Hotel perfect if travelling by train being 10 mins slow walk from Liverpool Lime Street and about 15 to the main city centre. Also 5 mins from Liverpool University as we were going there for an open day event.
3 out of 5
for Everyone
by A verified traveller

Close to City centre. Room clean and tidy.

Posted 04-Mar-2015
Pros: Close to City centre. Clean and tidy. Staff are very friendly.
Cons: Wifi was either down or the connection was awful. Didn't try the free wired connection as there was always someone waiting.
Location: Mathew street and several great bars and restaurants are within easy reach.
Decent hotel, clean tidy and friendly staff. Only gripe was the room was below ground and very, very dark (even with the lights on). Internet connection very limited (wifi).
3 out of 5
by A verified travellerfrom Nantwich

Ok Hotel for One Night

Posted 08-Feb-2015
Pros: Cleanliness.
Cons: Radiator and the room generally!
Location: Good location with secure car park at back of hotel (you need to be a good driver as car park on an incline and compact). Walking distance to shops.
Very clean hotel, comfortable bed and good breakfast. We stayed here for 1 night in January. The hotel is an older property and our room was in the narrow corridor leading from the back door (and the car park) to Reception. We arrived mid afternoon and until we went out to the restaurant that we had booked, the noise of people walking along the corridor was incredible. For some reason, just one person walking along the corridor sounded like a herd of elephants and the walls were so thin that we could hear perfect conversations from the corridor. However, fortunately, whilst we were actually in the room sleeping we did not hear a thing which at the end of the day was more important. After all, we booked the hotel for somewhere to sleep. Our room was tiny with no windows that we could actually look out of as the window was high up and looked out on to the bottom of the car park which was on an incline but again we were not in the room to look out of the window so it wasn't a big problem. On first entering the room it was freezing and we had to turn the radiators on but when we returned later that night it was boiling hot in the room and we couldn't turn the radiator off or down. As the bed was right up against the radiator, it was a very hot night and during the night I had to ask my partner to swop sides so I could sleep better. I meant to mention it to Reception when we checked out in case it was broken but I forgot.
3 out of 5
for Getaway With Friends
by A verified traveller

"Sentral/party hotellet"

Posted 29-Dec-2014 on Hotels.com
Beliggenheten til hotellet var bra. Det lå veldig sentralt, restauranter og sentrum. Det var et party hotell, men det var ikke noe problem å bytte rom pga. støy ifra naborommet.
4 out of 5
for Everyone
by A verified travellerfrom Preston

Great hotel at Central location

Posted 28-Dec-2014
Pros: Old style hotel with modern cosy decoration. Felt homely. Staff were friendly.
Cons: Did not see a lift which may be necessary for elderly guests.
Location: Near the city centre and university . Good for shopping. Good Mediterranean restaurants locally.
Comfortable clean rooms. Nice breakfast. Cosy rooms in a nice part of Liverpool . Full English breakfast was delicious. Parking was handy and was £10 a night. Staff were very friendly.
2 out of 5
for Business Travellers
by Sineadfrom Ireland

Good location but very old with creaky floorboards

Posted 16-Dec-2014 on Hotels.com
When I made my booking it clearly stated a complementary shuttle bus was offered by the hotel from the airport. There was no such service! This needs to be corrected! Furthermore the hotel is old with creaky floors and definitely not worth the price paid. It is an old very basic hotel!
4 out of 5
for Everyone
by A verified travellerfrom Merseyside

A one night visit

Posted 14-Dec-2014
Pros: Its not to a formula, its in the city.
Cons: The car park is small. Local parking, even the multistory means you need to get up early to feed the meter, They need to get deal with multistory.
Location: LIVERPOOL. Its a great city
We were staying overnight in Liverpool for a ball at St Georges Hall. We had stayed here before so knew that the rooms in the hotel were on many levels and were not all the same and were not to a set formula . We booked a double room and got a room with 2 doubles and a single bed, a family room. No problem except which bed to choose! We went out to our ball, had a great night and came back. There was a Christmas party that night which we were warned about so only room service. No problem. Breakfast next morning was great. We spent more money in London 2 weeks ago and got a lot less.
3 out of 5
by A verified travellerfrom derbyshire

convenient location

Posted 06-Dec-2014
Pros: not very much, not a lot going for it.
Cons: a major overhaul
Location: very conveniently placed for city centre shops, museums etc.
Hotel rather dated, room was clean but uninviting and very small. couldn't fault the staff they were very pleasant.
3 out of 5
for Families
by Judithfrom Cumbria

Rather shocking!

Posted 13-Nov-2014 on Hotels.com
My daughter and I were shocked when we got back to our room at about 9pm to find an escort card slipped under our bedroom door with scantily clad ladies on it. We were very glad that we didn't have my 9 year old granddaughter with us. She would most certainly have asked some awkward questions! We were even more shocked when the next morning before breakfast another card was slipped under the door. I did tell reception and the young lady was obviously embarrassed and said that she would report it to the manager. Otherwise the staff were helpful and friendly but our twin room was cramped with only one small bottle of shampoo and shower cream,no shower caps and, most inconvenient of all, no hairdryer. We did ring down for one but had to leave before it arrived. Overall a pretty unpleasant stay!