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Reviews of Mercure Liverpool Atlantic Tower Hotel

4 out of 5
Mercure Liverpool Atlantic Tower Hotel
Chapel Street, Liverpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic location.
Stayed 2 nights in Mar 2024
Response from Mo on 25 Mar 2024
Dear Peter,Thank you for your high review and we look forward to having you stay with us next time.

10/10 Excellent

Jo-ann

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location . Staff were friendly and efficient ,breakfast was excellent quality ingredients and fresh , room Was a bit worn needed new curtains and a lock of paint maybe but overall a great hotel
Stayed 1 night in Mar 2024
Response from Mo on 21 Mar 2024
Thank you Jo-Ann for your high score

10/10 Excellent

Dahir

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here lovely staff Katie was really kind and helpful in the reception We will be back soon Thanks
Stayed 1 night in Mar 2024
Response from Mo on 20 Mar 2024
Thank you for your kind words and the score, Dahir. We will let Katie know. We look forward to having you stay with us again

10/10 Excellent

David

Liked: Cleanliness, amenities
👍👍
Stayed 1 night in Mar 2024
Response from Mercure Liverpool on 11 Mar 2024
thanks for the top score David

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money
Stayed 2 nights in Mar 2024
Response from Mercure Liverpool on 8 Mar 2024
Thanks for the review Declan

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mercure Liverpool on 8 Mar 2024
Thanks for the review Emily

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views!
Stayed 1 night in Mar 2024
Response from Mercure Liverpool on 6 Mar 2024
Thanks for the top score Timothy

8/10 Good

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and no real concerns but bathroom was a struggle being a larger size man
Stayed 1 night in Feb 2024
Response from Mercure Liverpool on 6 Mar 2024
Thanks for the review Richard

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mercure Liverpool on 22 Feb 2024
Thanks for the great score Ryan

8/10 Good

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location for walking to city centre
Stayed 1 night in Jan 2024
Response from Mercure Liverpool on 14 Feb 2024
Thanks for the review Sally

2/10 Terrible

Justin

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Mercure Liverpool on 14 Feb 2024
We are sorry you did not enjoy your stay, please do get in touch to discuss further

8/10 Good

Lynn

Travelled with family
Liked: Amenities
Good location and views.
Stayed 2 nights in Jan 2024
Response from Mercure Liverpool on 19 Jan 2024
Thanks for the review Lynn

10/10 Excellent

Ellis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night as a little getaway for me and my girlfriend. And the room was clean and tidy when I went in. After going for drinks I even woke up with a kebab in my room which I do not remember bringing back with me. Would stay again
Stayed 1 night in Jan 2024
Response from Mercure Liverpool on 19 Jan 2024
Thanks for the Review Ellis, pleased you had a good stay

10/10 Excellent

Lorraine, Livingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two night, great location. Dave on reception was cheerful, helpful and very knowledgable re the hotel and the surrounding area. Room was clean and spacious. Breakfast was buffet style and nicely set out, cooked breakfast was lovely too.
Stayed 2 nights in Jan 2024
Response from Mercure Liverpool on 8 Jan 2024
Thanks for the top score Lorraine, we hope to see you soon

4/10 Poor

Loai

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was really small without any basic facilities
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 8 Jan 2024
Dear Loai,Please could you elaborate on basic facilitates, all rooms are equipped with toiletries, iron/board/ tea and coffee making facilities, safe and hairdryer. They also have air conditioning?

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 5 Jan 2024
Thanks for the top score James

6/10 Okay

Lee

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel run down but does the job
The staff are lovely, the hotel itself is a bit run down however they reflect that on the price. The mattresses are a bit or miss. Would I go back…. Yes if I’m going to watch Liverpool, it’s a 50 minute walk to Anfield.
Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 28 Dec 2023
Thanks for the review

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Hotel is very out dated. Reception area is nice and modern but everything else is very old. The rooms are very small and crammed with furniture so gives you little room to move. The beds are the least comfortable I’ve ever slept in.
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thank you for your feedback

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean
Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the feedback

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
There was broken glass all over the outside bar area....We was told breakfast was till 10.30am, we went down at 9.50am and they were packing up.
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thank you for your feedback

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the top score Karen

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the top score Michael

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the top score Amy

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the review Dave

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 12 Dec 2023
Thanks for the top score Mark

10/10 Excellent

Carol

Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 5 Jan 2024
Thanks for the top score Carolo

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 12 Dec 2023
Thanks for the top score Carol

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night. The room was very comfortable, and had a fantastic view. The staff were friendly and helpful. I would stay here again.
Stayed 1 night in Dec 2023
Response from Mercure Liverpool on 12 Dec 2023
Thanks for the top score Andrew

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational.
Surprisingly Got bumped up to a suite which I enjoyed.
Stayed 4 nights in Jul 2023
Response from Mercure Liverpool on 6 Dec 2023
Thanks for the top score

6/10 Okay

Peter

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not a 4 star!
Decent 3 star but definitely not 4 star and needs a lot of work. Room decent size and comfortable but the bathroom is tiny. Shower was great asauming you are able to get over a high bath. Check in very good and had a room for us at 1pm. Very good location.
Stayed 2 nights in Dec 2023
Response from Mercure Liverpool on 6 Dec 2023
Thanks for the feedback

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Location
Location was great, staff very helpful and breakfast was nice. Hotel is dated and would benefit from refresh. Rooms lacked drawer storage as had side tables instead of bedside cabinets with drawers. Overall it was a nice stay.
Stayed 3 nights in Nov 2023
Response from Mercure Liverpool on 6 Dec 2023
Thanks for the feedback

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Basic but adequate for a few nights stay
Upgraded which was nice. A few minor issues with the room, but nothing terrible. I did order room service which failed to materialise and after 2hrs waiting went out foraging for food in the city instead. May have been great once, but in need of some TLC and possibly staff training in managing orders.
Stayed 2 nights in Nov 2023
Response from Mercure Liverpool on 6 Dec 2023
Thanks for the feedback

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, unfortunately needs some modernising of rooms and facilities.
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 29 Nov 2023
Thanks for the review Tony

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lifts were so slow and always full. Had to walk down 9 floors each time we went out. Room stank when we first arrived. Management were quick to move us. So good service and responsive. Walls were paper thin. Wouldn't stay again.
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 29 Nov 2023
Thanks for the feedback

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel was very central to the shops and pubs .And the hotel had everything you could wished for .The breakfast was brilliant.
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 29 Nov 2023
Thanks for the review Ann

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 21 Dec 2023
Thanks for the top score Dave

4/10 Poor

Lucy

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
This is the second time staying at the hotel-which was fine the first time but, between then and now, seems to have undergone a transformation into Liverpool's dystopian answer to hospitality. As a party of 4, we had one room on the 9th, floor with only 3 pillows between 2 beds; and one room on the 12th floor which, when I say it was cold, I mean the type of cold that would be suitable only to penguins and Arctic fox. But we did have 2 pillows on each bed so I guess there was only one type of comfort allowed per room. In further dedication to guests' maximum discomfort, there's always the lifts that can deplete what little bit of hope you might have left for this place. The Bayeux Tapestry could be accurately replicated in the time it takes to wait for these lifts. Once in, it's anyones guess whether you'll end up at the floor your require, but a certainty that you'll get to see every floor on the journey! This hotel is advertised as 5 star- I can only assume that the comparisons were Philippino prisons which are only marginally less luxurious.
Response from Mercure Liverpool on 29 Nov 2023
Dear Lucy,Thank you for the feedback, we do hope that any issues the team were able to rectify whilst you were with us.

4/10 Poor

Maijo

Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 12 Dec 2023
Thanks for your feedback

8/10 Good

Glesni

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 29 Nov 2023
Thanks for the review

8/10 Good

Polly

Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the review Polly

10/10 Excellent

Liam

Excellent weekend stay - Check-in was nice and easy and were greeted at reception to a very warm welcome by Dave and Chantelle :) Couldn't have asked for any better
Stayed 2 nights in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the top score Liam, Dave and Chantelle will be delighted

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the review Dan

10/10 Excellent

Kyle

Stayed 3 nights in Oct 2023
Response from Mercure Liverpool on 20 Nov 2023
Thank for the top score Kyle

10/10 Excellent

Kerry

Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the top score Kerry

10/10 Excellent

Nichola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely staff and convenient location
Stayed 2 nights in Oct 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the top score Nichola, delighted you had a lovely stay

6/10 Okay

Helena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
thanks for the review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the top score David, glad you had an enjoyable stay

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the top score Saul

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Liverpool
Overall the stay was good, although a £15 fee quoted for a 1 hour room extension felt excessive & definitely not paid!
Stayed 2 nights in Oct 2023
Response from Mercure Liverpool on 20 Nov 2023
Thanks for the review