Front of property – evening/night

Reviews of Country Inn & Suites by Radisson, Conway, AR

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sandy

Needs remodeling lower molding is moldy in the bathroom. Stains all over the furniture . Breakfast was few choices and overflowing trash Check in was easy and convenient! Attendant was super nice and professional!
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Sandy, Thank you for sharing your feedback with us. We appreciate your compliments on the easy check-in process and our friendly staff. We take all comments seriously and will address your concerns internally. We strive to provide a comfortable stay for all our guests.

10/10 Excellent

Denise, Hot Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind helpful and professional
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Denise,We appreciate your kind words regarding our staff members. It is wonderful to hear that they provided you with excellent service during your stay. Please know that our team strives to offer top-notch hospitality to all our guests. Thank you for taking the time to share your positive experience with us.

8/10 Good

Constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the room mostly kept. Bed and pillows clean and comfy. Staff very friendly
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Constance,We appreciate your kind comments about the cleanliness of the hotel, comfort of the bed, and the friendliness of our staff. It's wonderful to hear you enjoyed your stay with us! If you have any further feedback to share, please feel free to reach out to our management team.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Carolyn,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Laurel,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 3 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello David,Thanks for rating us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, easy checking, room furnishing need major update, old and soiled.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Dennis,We appreciate your positive comments on our location and check-in process. Your feedback on the room furnishing is duly noted, and we will share it with our management for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for an enhanced experience.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at!
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Carrie,We are delighted to hear that you had a positive experience during your stay with us. Our team works hard to ensure all our guests have an enjoyable time. Thank you for choosing to stay with us!

6/10 Okay

Sarah K

Travelled with family
Liked: Cleanliness, staff & service
It was safe and quiet. The pool is really small. It's so small that it's hard to even use it if anyone else is there. Breakfast wasn't great and the beds are hard but pretty typical.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Sarah K, Thank you for sharing your feedback with us. We appreciate knowing you felt safe and enjoyed the peaceful environment. We'll take note of your comments regarding the pool size and breakfast for future improvements. Our aim is to ensure all guests have a comfortable stay within our offerings.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Lisa,We are delighted to hear that you had a wonderful experience during your stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

6/10 Okay

Drew

Liked: Cleanliness, property conditions & facilities
Kind of complicated to get to. Just one of a bunch of motels by the interstate. Ok place to stay off the road.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Drew, We appreciate your feedback and are glad to hear you found our location convenient for your travels. If you have any suggestions on how we can enhance your experience in the future, we'd love to hear them.

6/10 Okay

Kimberly, Kansas City

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location. We love Country inn typically however this one was definitely disappointing. The carpet, couch, chairs and tile in our room was gross. The shower dripped all night. I wouldn’t let anyone sit in the chair it was so badly stained and dirty. If I could upload pictures I would. The wall paint was chipping. The edges and corners of the floor were very dirty with dust and grime. I don’t think the edges had been cleaned in months. Lots Hairs found on the bed and sheets. Breakfast was ok as usual though we’ve had better at Country Inn. I normally don’t leave reviews but we won’t stay at this Country inn again.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Kimberly,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take cleanliness and maintenance seriously and will address your concerns with our team. Please reach out to our management team directly to discuss your stay in more detail.

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Clean rooms!! Will stay here everytime we go to Conway!
Stayed 1 night in Dec 2023
Response from Manager on 16 Mar 2024
Hello Angeline,We are thrilled to hear that you enjoyed the exceptional service provided by our staff and the cleanliness of our rooms during your stay with us. We appreciate your loyalty and look forward to welcoming you back on your future visits to Conway!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable room. Front desk staff very friendly and cares about the quality and service this hotel provides. Making sure I’m happy with my room and if I needed anything not to hesitate calling the front desk.Feel right at home here I booked another nights stay.😄😎😊
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Marlene,We are delighted to hear that you enjoyed your stay and felt welcome by our friendly staff. It's wonderful to know that you found your room comfortable and felt at home. Should you have any future accommodation needs, we would be thrilled to welcome you back for another enjoyable stay at our hotel.

4/10 Poor

Aaron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty old and worn out. Needs a deep cleaning. No hot water for shower.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Aaron, We appreciate your feedback and regret to learn of your experience. Ensuring the highest standards of cleanliness is our priority. We encourage guests to reach out to management with any concerns during their stay for immediate resolution. Thank you for bringing this to our attention.

2/10 Terrible

Destanee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is outdated. Carpet is nasty. Bathroom was awful. Only had 15 mins of hot water.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Destanee, We appreciate your feedback and regret to hear about your experience. Guest satisfaction is important to us, and we will address these areas for improvement to enhance future stays.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jenny,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back again soon for another fantastic experience.

4/10 Poor

Kristina

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet seat was broke , broken tiles on the bathroom floor the carpet was old and worn, beds were poorly made had to find a plug for coffee maker breakfast was limited
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Kristina,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's important to us that our guests feel comfortable, so we will address these areas for improvement. We hope you consider staying with us again in the future to experience the changes we've made.

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Shannon,We are delighted to hear that you had an outstanding stay with us! We look forward to welcoming you back in the future for another memorable experience.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and quiet. Very convenient. I would stay here again in the future.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Ingrid,We are delighted to hear that you found our hotel friendly, quiet, and convenient. It's wonderful to know you would consider staying with us again in the future. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jeffrey,We are delighted to hear that you had a wonderful stay at our hotel. It was a pleasure having you as our guest and we hope to welcome you back soon.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a room unexpectedly and they accommodated me.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Deanna, We are glad to hear that we could accommodate your last-minute needs during your stay. Your comfort and convenience are always our top priorities. Should you require any assistance in the future, please do not hesitate to reach out to our team.

4/10 Poor

Kirk, Shreveport

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
Hello Kirk,We are sorry to hear that your stay did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your time with us. We value your feedback and aim to improve our services.

8/10 Good

Leslie

Travelled with family, Business traveller
Friendly staff to greet you when you arrive.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Leslie, Thank you for your kind feedback regarding our friendly staff. We are delighted to know that you received a warm welcome upon your arrival. It was our pleasure to make your stay enjoyable. We look forward to welcoming you back in the future.

4/10 Poor

frausto

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
-
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello frausto,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for any inconvenience you experienced and appreciate your input. We are always striving to improve our guest experiences and will take your comments into consideration for future improvements. Should you have any further concerns, please reach out to our management team directly.

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very great selection for breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello LISA,Thank you for your positive feedback on our breakfast selection. We strive to provide a wide range of options to cater to our guests' preferences. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Danita, Kansas City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was welcoming and knowledgeable.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello Danita,Thank you for your positive feedback about our welcoming and knowledgeable front desk staff. We greatly appreciate your kind words and are delighted to hear that your check-in experience was pleasant. We always strive to provide exceptional service to all our guests. Should you have any further inquiries or concerns, please do not hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Teresa

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Teresa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

pamela

Great property and the staff is amazing. Amber was so helpful. Place could use a bit of modernization but it is clean, quiet and serves the purpose. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello pamela,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that our staff, especially Amber, provided excellent service. We appreciate your suggestion about modernization and will take it into consideration. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches in the room
There was Roaches in the room. Traveling with my 88 year old mother. Gross Roaches. I have pictures but it won't let me download them.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Dear Guest,We apologize for any inconvenience you and your mother may have experienced during your stay. Our team takes cleanliness and pest control very seriously, and this is not the standard we strive for. We encourage you to reach out to our management team directly so we can address your concerns further. Thank you for bringing this to our attention.

10/10 Excellent

LaTrisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Sleep
Would definitely stay again! Very clean, nice, friendly staff, great breakfast and quiet!!
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello LaTrisha,Thank you for your kind review! We are delighted to hear that you had a wonderful stay at our hotel. It's great to know that you found our rooms clean and comfortable, our staff friendly, and enjoyed our breakfast. We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow stay
Great service! Gabby was wonderful and very helpful during our unexpected longer stay. Food was great! Very quiet and clean.
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Nancy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that Gabby provided excellent service and was able to assist you during your extended stay. It's great to know that you enjoyed the food and found the hotel to be quiet and clean. We appreciate your feedback and hope to welcome you back in the future!

8/10 Good

leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello leonard,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad to hear that you had a positive experience. If you have any additional feedback or suggestions, please feel free to reach out to us directly so we can further enhance your future stays. We hope to welcome you back soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 13 Jan 2024
Hello Jason,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience. We strive to provide exceptional service and it is always rewarding to know that we have succeeded. We look forward to welcoming you back in the future.

6/10 Okay

Kerry

Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Kerry, Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize if we did not fully meet your expectations. We encourage you to reach out to us directly with any specific feedback you may have so that we can address it accordingly. Your satisfaction is our top priority and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

rick

Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello rick,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do for you in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel cost us $20 more than another we stayed at before in this area and I would gladly pay it again! Very, very nice place alot better than other one. We will definitely stay again! Staff were very nice and accomdating. You don't have to checkout till 12:00 Am and rooms are very clean, roomy and nice. Breakfast is very good with variety and over at 10:30. There is exercise room and nice indoor pool. Very quiet and peaceful. My suggestion for a good nite sleep.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Brenda,Thank you for choosing to stay with us and for your kind words. We are delighted to hear that you had a pleasant experience at our hotel. It is wonderful to know that you found our rooms clean, roomy, and comfortable. We're glad you enjoyed our complimentary breakfast, as well as our exercise room and indoor pool. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello john, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Letitia

Travelled with family
Liked: Cleanliness, staff & service
The hot tub is no longer exists a d are toilet would not work correctly. However, the staff was pleasant and the breakfast was good.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Letitia,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff and delicious breakfast. We apologize for any inconvenience caused by the hot tub being unavailable and the issue with the toilet. We appreciate your understanding and hope you had an enjoyable stay overall.

10/10 Excellent

Kathy

Travelled with partner
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Kathy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

KAREN, Haysville

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was very friendly. Room was clean, breakfast good.
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello KAREN,Thank you for sharing your positive feedback about our friendly desk clerk, clean rooms, and good breakfast. We appreciate your kind words and are glad that you had a pleasant experience with us. We strive to provide excellent service and a comfortable stay for all our guests. Should you have any future stays, we look forward to welcoming you back.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Frank,Thank you for choosing our hotel for your stay! We are thrilled that you had such a wonderful experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the near future.

10/10 Excellent

Hoseong

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Hoseong, We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are glad we were able to meet your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Jorge,Thank you for your positive rating! We're thrilled to hear that you had a great experience during your stay with us. We strive to provide excellent service and it's always rewarding to know that our efforts are appreciated. We hope to welcome you back soon for another enjoyable stay.

6/10 Okay

John

Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello John, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience so we can address any issues you may have encountered. Please feel free to reach out to our hotel directly with any comments or suggestions you may have. We hope to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Lara,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Bryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a family favorite and we enjoy staying every time we need a get away. Room is always clean, and the breakfast is good. The bathroom this time was a not well looked after but didnt bother us too much.
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Bryn,Thank you for choosing our hotel as your family getaway destination and for your loyalty. We're glad to hear that you found the room clean and enjoyed the breakfast. We appreciate your feedback regarding the bathroom and will share it with our team for further improvement. Let us know if there's anything else we can assist you with in the future.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, clean room with comfy bed. Great breakfast and love that check out is noon
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Brandy,We're thrilled to hear that you had a pleasant stay and enjoyed our friendly staff, clean room, and comfortable bed. It's fantastic that you also had a great breakfast experience. We appreciate your feedback and hope to welcome you back on your next visit.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk when check in
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Dean,Thank you for your positive feedback on our friendly front desk staff during check-in. We are delighted to hear that you had a pleasant experience upon arrival. Our team works hard to provide excellent customer service and ensure a warm welcome for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Forrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Forrest,Thank you for sharing your feedback about the cleanliness of our hotel. We take pride in maintaining a clean environment for our guests to enjoy their stay. Your kind words are appreciated, and we hope to welcome you back in the future for another pleasant experience.