Lounge

Reviews of Solar Do Castelo, a Lisbon Heritage Collection

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 657 out of 856 reviews" "
Rating 8 - Good. 177 out of 856 reviews" "
Rating 6 - Okay. 17 out of 856 reviews" "
Rating 4 - Poor. 1 out of 856 reviews" "
Rating 2 - Terrible. 4 out of 856 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
You want to be in decent shape if you’re walking, or use Uber to navigate the hills.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Superb location beside the castle. Lots of uphill walking back to the hotel each day but worth it!
Stayed 5 nights in Mar 2024
Response from Diogo Laranjo on 14 Mar 2024
Dear Alex,Thank you for staying with us and for taking the time to share your thoughts.We're delighted to hear that you had a wonderful stay and particularly appreciated the magical location of our historic property within the castle walls.Lisbon is a hilly city and the most attractive way to explore it, is to take a public transport to the top of the various hills and leisurely walking down its narrow streets, savouring the scenic vistas and the charming details of its historic neighbourhoods.We look forward to the opportunity to welcome you back to our beautiful city and provide you with a delightful experience.Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in every way! Beautiful hotel, wonderful service. Great location. A real gem in Lisbon.
Stayed 1 night in Mar 2024

10/10 Excellent

Sau Lai Salam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't feel very well today. The staff gave me some paracetamol and they looked out for me.
Stayed 1 night in Feb 2024

10/10 Excellent

Marquetta Denyse, San Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so very friendly and knowledgeable. The property is like a fairytale that came true. It was such an amazing traveling adventure to stay on the castle grounds. Yes, I will be returning to Lisbon and staying at this lovely place. Obrgiada💕💕💕
Stayed 6 nights in Jan 2024
Response from Diogo Laranjo on 8 Feb 2024
Dear Marquetta Denyse,We greatly appreciate your valuable time in sharing your feedback after your recent stay with us.We took immense pleasure in reading your review, particularly your acknowledgment about our magical location inside St. Jorge Castle walls, like a fairytale that came true . The 18th century little palace is built on the site of the former kitchens of the Royal Palace. The main door open out onto the noble patio where the blue of the peacocks from the Castle predominates. A place of legends and dreams of princes.We eagerly anticipate the opportunity to welcome you back in the near future.Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front reception was great. The staff that put out the breakfast was also great.
Stayed 4 nights in Jan 2024

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was just beautiful and quiet. Historic location was very nice for us.
Stayed 3 nights in Jan 2024

10/10 Excellent

Amilaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

louise

Stayed 4 nights in Dec 2023

10/10 Excellent

Kaleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

michelle

Stayed 1 night in Jan 2024

10/10 Excellent

Theodore

Business traveller
Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Ayako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
This is a very charming and unique hotel, located just next to the castle. Staff are friendly and helpful. The location is excellent for many attractions of Lisbon. It’s a pleasant though uphill walk to reach the place (alternatively, taxis can access but not uber due to the historic district).
Stayed 1 night in Dec 2023
Response from Diogo Laranjo on 19 Dec 2023
Dear Jenny,Thank you for staying with us and for your feedback.We are very happy that you enjoyed our friendly staff and the magical atmosphere of our 18th century little palace, inside the St Jorge castle walls atop Alfama.The streets of the castle village are very narrow and locals keep on having their flower pots and little birds cages literally on the street. Of course this is part of the enchantment of this place but it does not facilitate the access of large cars. Traffic to our place is restricted to locals, taxis and some Ubers with a special licence. Lisbon is a hilly city but there are several public transports (like the trams, buses, elevators) to reach the top of the hills, like Alfama. For your convenience, we can also arrange a private transfer from the airport to our door as you may read on our website.We look forward to welcoming you again and having the opportunity to provide you with a most pleasant stay.Kind regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Chris

Stayed 2 nights in Dec 2023

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and respects privacy. The complimentary breakfast and snacks all day we a great addition to a long day of sight seeing. The facilities were impeccable and clean. Rooms are updated and they even provided charging stations. The hotel is an extension of the castle and feels like you are in the era. Love the surroundings of original structures. Restaurants are very close and food is amazing. There are beautiful peacocks everywhere which adds to the serenity of the place. Highly recommend staying here and worth every euro!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
I loved this place. Here's a partial list of why: Beautiful and unique location, great welcome and support from the staff during our stay, lovely terrace, cool mini-museum in the basement, little events like a glass of sparkling of coffee on the terrace, comfy room with a killer view.
Stayed 1 night in Nov 2023

10/10 Excellent

Tatyana

Stayed 2 nights in Nov 2023

10/10 Excellent

Lyudmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Nov 2023

10/10 Excellent

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding levels of service at every level. Very welcoming and comfortable. Highly recommended.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Travelled with partner
The room was great, double sink and sunken tub next to the shower, elevator was nice, but the breakfast, ahh the breakfast was great, staff was very helpful and even helped book local activities. Definitely would stay again. Lots of sights within walking distance.
Stayed 6 nights in Oct 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location snug against the Castelo walls requires a wee bit of walking, but so worthwhile! Quaint, charming, quiet, friendly, accommodating, comfy refuge from Lisboa hustle-bustle, but easy to walk, taxi, bus, trolley anywhere. Breakfast buffet was bountiful and yummy with fish, meats, cheese, eggs, cereals, jams, breads, pastries, and peacocks in the courtyard. There are several restaurants and shops within a 5" walk. Great choice for couples looking for conversations over complimentary port.
Stayed 3 nights in Oct 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, beautifully appointed rooms. Lovely courtyard, delicious breakfast and a warm, welcoming, helpful and friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel but taxis can’t find on Waves only on Google maps. Top of a huge hill so tough to find way through winding streets. Too narrow to drive for many cabs. BUT. Fantastic hospitality
Stayed 2 nights in Oct 2023
Response from Diogo Laranjo on 18 Oct 2023
Dear Nancy,Thank you for staying with us and for your feedback.We are very happy that you enjoyed the magical atmosphere of our 18th century little palace inside the St Jorge castle walls and our friendly staff.Like you say, the streets of the ancient castle village are very narrow and locals keep on having their flower pots and little birds cages literally on the street. Of course this is part of the enchantment of this place and that is why the traffic is restricted to locals, taxis and some Ubers with a special licence. For your convenience, we can arrange a private transfer from the airport to our place as we inform on our website.We look forward to welcoming you again and having the opportunity to provide you with a most pleasant stay.Kind regards,Diogo LaranjoGeneral Manager

10/10 Excellent

holly gray

Liked: Cleanliness, staff & service, property conditions & facilities
Unique property, interesting neighborhood. Staff can help with transportation if the hills tire you out! Loved the courtyard
Stayed 3 nights in Oct 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property, easily walkable ( but hilly and lots of stairs in area so be prepared lol) Staff was very friendly and did everything to help with any requests. Wonderful stay
Stayed 3 nights in Sep 2023
Response from Diogo Laranjo on 20 Sept 2023
Dear Judith,We appreciate your stay with us and for taking the time to share your thoughts.We're delighted to hear that you had a wonderful stay and particularly appreciated our friendly staff and historic property.Lisbon is a hilly city and the most attractive way to explore it, is take a public transport to the top of the various hills in the old town and leisurely walking down its narrow streets, savoring the scenic vistas and the charming details of its historic neighborhoods.We look forward to the opportunity to welcome you back to our beautiful city and provide you with another delightful experience.Warmest regards,Diogo LaranjoGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Staff was so accommodating. Great location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Joseph, Atlantic Beach

Stayed 1 night in Aug 2023

2/10 Terrible

Kathleen

Stayed 3 nights in Jun 2023
Response from Diogo Laranjo on 21 Aug 2023
Dear Kathleen, We are most concerned with your review. Your experience is not up to our usual standards and I would appreciate if you could contact me directly at the hotel. This would enable us to address certain aspects more comprehensively.Your cooperation is sincerely appreciated, and I eagerly await your contact.Kind regards, Diogo Laranjo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Eileen

Stayed 2 nights in Jun 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property, staff was helpful with arrangements, quiet, and it was great to start the day at the top of the hill to explore the environs.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel with character
The hotel was wonderful especially being so close to the Castle. Staff could not have been more helpful assisting with dining recommendations and making the bookings. Also assisting with buying tickets for the castle and being able to save time and avoid the long lines of people waiting to buy tickets.Need to be able to contact the hotel in order to have help with luggage as up steep, cobbled roads.
Stayed 3 nights in May 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful historic property, terrific staff, mice happy hour and excellent breakfast
Stayed 1 night in May 2023

10/10 Excellent

Lita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to historic area
Stayed 1 night in Apr 2023

8/10 Good

Frederick

Stayed 2 nights in Apr 2023

10/10 Excellent

Suzanne

Stayed 1 night in Apr 2023

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, charming staff. You are at the top of a hill and the roads are narrow, as long as you do not have mobility issues, it is very walkable. Lots of places to eat and shop within an easy walk. I would revisit!
Stayed 2 nights in Apr 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nothing to dislike
Stayed 4 nights in Mar 2023

10/10 Excellent

michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
historic charm but a challenging climb for older people.Bus ride necessary to reach shops and restaurants
Stayed 6 nights in Feb 2023
Response from Diogo Laranjo on 8 Mar 2023
Dear Michael, Thank you very much for staying with us and for writing your opinion.We are pleased that you enjoyed your stay with us and our historic charm. Solar do Castelo is a hidden gem. We are located in the birthplace of Lisbon, at the top of Alfama, where the kitchens of the Royal Palace existed until the 16th century. Lisbon (like Rome) has 7 hills and the best way to appreciate the city is to take a public transport to the top of the hills and walk down calmly enjoying the views of the river and the details around each corner.Regarding restaurants in our area, there are small local restaurants and shops in the Castle and Alfama quarters. For bigger shops and restaurants you may tranquilly walk down to the energetic Baixa.Once more, thank you for your feedback and we look forward to welcoming you again and having the opportunity to offer you a most satisfactory stay.kindest regards, Diogo LaranjoGeneral Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic little hotel with super friendly and helpful staff. Awesome part of the city next to the castle l.
Stayed 2 nights in Dec 2022

10/10 Excellent

Gerard

Stayed 1 night in Dec 2022

10/10 Excellent

Robert or Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in part of the Castle and is adjacent to the castle - an excellent place to visit. Very charming courtyard. Very relaxing.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was amazing
Stayed 4 nights in Oct 2022

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working the desk were extremely helpful and kind. Selena was especially grand.
Stayed 3 nights in Oct 2022

10/10 Excellent

Alberto Riveroll

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right beside Jorge’s castle. It’s so convenient to walk around downtown Lisbon. The only bad thing is that they don’t have a place to park your car, nonetheless they have a partnership with a hotel that’s like 10 min away using a taxi.
Stayed 1 night in Oct 2022

10/10 Excellent

Kenneth

Stayed 2 nights in Sep 2022

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place! Beautiful and quiet
Stayed 5 nights in Sep 2022

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely magical! A true gem. Cant wait to get back some day!
Stayed 1 night in Aug 2022

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the lovely two nights of stay at this heritage inn. Excellent taste of castle styled furnishings brought guests back to 12th century (the most impressive surprise) while modern convenience built in everywhere. Being woken up by the peacocks every morning was really fun and pleasant. There was a mini museum in its basement level to show the hotel compound had used to be a kitchen for the ancient castle next to. The hotel offers excellent daily breakfast and snacks/drinks all day at the lobby. Stuff was super helpful. We also received a free room upgrade to the pend house level with views of castle/ocean and a bottle of port wine. The room is a bit small (like all European Hotels in DT) but updated with well thought modern conveniences. Our stay included free airport shuttles. We didn’t realize airport shuttle was included so we hired Taxi from airport but the hotel receptionist refunded us the taxi charge. The hotel located on top of hill as part of the Castle (in 12th century) with walkable distance to many restaurants and tour sites. This makes visiting this castle is very convenient as the ticket line to visit the castle can be very long especially in later of the day so visiting the castle right after breakfast at the hotel is a great bonus. Walking downhill to waterfront is easy but walking uphills on the cobble stone walkway needs some good footwork. In a word, an excellent hotel choice if you stay in Lisbon. Absolutely highly recommended.
Stayed 2 nights in Aug 2022