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Pestana Palace Hotel & National Monument, Lisbon

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Pestana Palace Hotel & National Monument

Rua Jau 54 Lisbon, 1300-314 Portugal

City resort featuring restored palace and gardens

Palatial grounds
This deluxe hotel is located in a listed 19th century palace, in a quiet residential neighbourhood, about four kilometres west of central Lisbon. The palace is set in gardens within a walled compound occupying a low hill. Show more
Secluded atmosphere
This resort in Lisbon features luxurious public areas, outdoor and indoor pools, and a health-beauty spa provide resort-style recreation and relaxation; the main restaurant serves contemporary Portuguese cuisine with French flair. The tropical garden offers guests a pleasant and relaxing ambiance.
Elegant furniture
Guestrooms have luxurious decorative touches, reflecting the hotel's palatial early 20th-century style; amenities include high-speed Internet access (surcharge), bathrobes, slippers and designer toiletries. Hide

GUEST REVIEWS

4.5out of 5

Expedia Guest Rating

95%

of guests recommend

TripAdvisor Traveller Rating

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Rooms & Rates

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Room type  
Standard City View
One king bed or two twin beds. Signature bedding. City view. Garden view. 26 square metres. Floral upholstered headboard. Brocade upholstered armchair. Dark-blue brocade drapes. Leather-topped desk with brass fittings. Wireless high-speed Internet access (surcharge). Minibar. LCD TV with cable and pay movies. Marble bathroom with shower/tub, phone, Carven toiletries. Bathrobes. Slippers. Nonsmoking.
Suite in the New Wings
Superior Garden View
Standard Garden View
One king bed or two twin beds. Signature bedding. City view. Garden view. Desk. Wireless high-speed Internet access (surcharge). LCD TV with cable and pay movies. Minibar. Hair dryer. In-room safe. Nonsmoking.
Single City View
Two twin beds. Signature bedding. City view. Garden view. Desk. High-speed Internet connection (surcharge). LCD TV with cable and pay movies. Wireless high-speed Internet access (surcharge). Minibar. Hair dryer. In-room safe. Nonsmoking.
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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • Advanced reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets, including service animals, are allowed at this property.
Policies
  • Pets not allowed
  • Minimum check-in age is 18
  • Check-out time is Noon
  • Check-in time starts at 3 PM
  • American Express accepted
  • Diners Club accepted
  • Eurocard accepted
  • JCB International accepted
  • MasterCard accepted
  • Visa accepted
  • Caters to couples
  • Caters to families
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Self parking fee: EUR 17 per day
    • Fee for wireless Internet in all public areas: EUR 3 (rates may vary)
    • Fee for in-room wireless Internet: EUR 3 (for 60 minutes, rates may vary)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Awards and Affiliations

The property is a member of the Leading Hotels of the World.

Accessibility Options

  • Accessible path of travel
  • Accessible bathroom
  • Handicapped parking
  • In-room accessibility

Property Amenities

  • Sauna
  • Concierge desk
  • Complimentary newspapers in lobby
  • Fitness facilities
  • Bar/lounge
  • Restaurant(s) in hotel
  • Room service (24 hours)
  • Valet parking
  • Multiple large conference rooms
  • Business center
  • Banquet facilities
  • Multiple small meeting rooms
  • Business services
  • Audio-visual equipment
  • Total number of rooms - 190
  • Doorman/doorwoman
  • Multilingual staff
  • 24-hour front desk
  • Currency exchange
  • Dry cleaning/laundry service
  • Babysitting or child care
  • Ballroom(s)
  • Number of floors - 3
  • Air-conditioned public areas
  • Beauty services
  • Elevator/lift
  • Event catering
  • Full-service health spa
  • Gift shops or newsstand
  • Hair salon
  • Tours/ticket assistance
  • Internet point
  • Poolside bar
  • Porter/bellhop
  • Luggage storage
  • Street parking (free)
  • Security guard
  • Spa tub
  • Suitable for children
  • Supervised child care/activities
  • Swimming pool - indoor
  • Swimming pool - outdoor
  • Umbrella
  • Wedding services
  • Wireless (high-speed) Internet access - surcharge
  • Medical assistance available
  • Parking (surcharge)
  • Patio
  • Garden
  • Year Built - 2001
  • Area shuttle (complimentary)
  • Number of meeting/conference rooms - 15
  • Smoke-free property
  • Number of buildings/towers - 3
  • Technology helpdesk
  • Wheelchair accessible
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Rooms

Pestana Palace Hotel & National Monument offers 190 guestrooms bordering the central garden. Clad in pale-grey marble and topped with mansard roofs, the 2001 wings complement the palace's 19th century design. Guestrooms reflect the palatial setting, albeit in a less ornate style, with white ceilings and walls, dark-wood trim, pale-blue carpeting, dark-blue brocade drapes, gilt-framed paintings, and brocade upholstered armchairs.

Leather-topped desks with brass fittings come with high-speed Internet connections (surcharges apply). Televisions offer international channels and pay movies. Marble bathrooms have shower/tub combinations, phones, bathrobes, slippers, and Carven designer French toiletries.

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Pestana Palace Hotel & National Monument, Lisbon, Portugal, Rooms Guest Room

Room Amenities

  • Pay movies
  • Hypo-allergenic bedding available
  • Climate control
  • Air conditioning
  • Blackout drapes/curtains
  • Direct-dial phone
  • Voice mail
  • Minibar
  • Wake-up calls
  • Daily housekeeping
  • Turndown service
  • Designer toiletries
  • Bathroom phone
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Bidet
  • Shower/tub combination
  • Makeup/shaving mirror
  • Slippers
  • In-room childcare (surcharge)
  • Electronic/magnetic keys
  • In-room safe
  • Desk
  • Window opens
  • Rollaway beds available
  • Cribs (infant beds) available
  • Extra towels/bedding
  • Private bathroom
  • Non-smoking only
  • Cable television service
  • Wireless high-speed Internet access (surcharge)
  • Signature bedding
  • LCD television
  • City view
  • Garden view
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Dining

Valle Flôr - Two grand dining rooms with ornate walls and ceilings, and windows overlooking hotel gardens. Seasonal lunch-dinner menu melding French techniques and Portuguese ingredients. Sample dishes include Semi-Cured Suckling-Pig Leg Stuffed with Squid, Roasted Rabbit Loin Stuffed with Medlar Confit, and Corn-Bread Crusted Lamb Cutlets on Pea and Mint Purée. Nine-course fixed-priced tapas menu also available.

Casa do Lago - Chinese pavillion with garden-view window-walls. Open in warm-weather months for light lunches and cocktails.

Bar Allegro - Intimate lounge situated in the original palace. Light meals, cocktails from mid-morning to after midnight. Pianist nightly.

Pool Bar - Open daily in warm-weather months for drinks, sandwiches and ice creams.

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Pestana Palace Hotel & National Monument, Lisbon, Portugal, Dining Dining

Recreation

  • Yoga classes/instruction nearby
  • Tennis nearby
  • Aerobics nearby
  • Hiking/biking trails nearby
  • Fishing nearby
  • Swimming on site

Spa

  • Turkish bath/Hammam in spa
  • Sauna in spa
  • Spa tub in spa
  • Garden view from spa
  • Massages
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Pestana Palace Hotel & National Monument

4.5
out of 5
avg. guest rating
Hotel service:
4.7
Hotel condition:
4.7
Room cleanliness:
4.8
Room comfort:
4.5
Location:
4.1
Neighbourhood:
3.9
95%

of guests recommend

out of 42 reviews

Write a review of this hotel

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Dale K from Colorado Springs, CO
5.0
out of 5
Recommends this hotel
Posted 22 Nov 2011

“Will return with my family.... (on business this visit.)”

I loved the hotel/palace! The setting and atmosphere were outstanding and I felt like royalty. The pool - inside one this time of year - was spacious and inviting. The outside area looks outstanding so I will return in a warmer time of the year, although it was quite nice high 60's in late November and trees still were blooming....

Catherine B from Uk
2.0
out of 5
Does not recommend this hotel
Posted 12 Oct 2011

“5* building, disappointing service”

Service: This beautiful hotel is let down by poor and surly service and lack of attention to detail. We stayed 3 nights. Impossible to get coffee at breakfast or additional cutlery. Pretty pool, but a battle for loungers & no help with finding/ moving lougers, towels were given out reluctantly & catching the eye of the bar staff to bring drinks was a drawn out game of tactics. My husband asked if he could sit quietly in the bar to watch England rugby one morning so as not to disturb me and they refused stating it was closed. They were most unhelpful in finding an alternative location. There were one or two excellent members of staff, particularly the doormen, but they were the minority. Room: Based in two adjoining 3 storey modern blocks, not in the main hotel, our block was set down a level lower than the gardens. Very comfortable but rooms are dark and there is inadequate lighting. There was no net curtain to provide any privacy for the room which was directly overlooked by the gardens and the breakfast room. One evening I emerged from the bath to find all of the 4 towels had been removed and not replaced. I had to wait 10 minutes from calling soaking wet, only to have just one towel brought! We had to request towels for my husband again. Other minor issues, glasses missing etc. Having recently returned from the superb 5* Sheraton at Krabi Thailand, the service at the beautiful Pestana Palace was extremely disappointing and a marked contrast.

Area recommendations
Belem: the tower, monument, wonderful modern art museum and restaurants tucked behind the main road - particularly Casa. Biarro Alto in the evening for great night life & live music Commercial square and excellent museum of design close by. Views from the castle The hotel is on the outskirts of Lisbon, the vicinity is not particularly nice so there is nothing at all within walking distance. You will need to take a taxi to go anywhere, but it is only 5 -8 Euros and doormen are helpful with taxis. Lisbon is a fascinating city with great sights, fabulous food and lovely people. However it is useful to know it is very hilly and mainly cobbled so good shoes are required, also it's beauty is undermined by prolific graffitti, poorly maintained and dirty pavements. Next time we will try a centrally based hotel.
A Traveller from Budapest
5.0
out of 5
Recommends this hotel
Posted 30 Sep 2011

“Conservative elegance”

Perfect service, great location, beautiful garden. Distance to attractions: about 5 EUR to Belem, 5 EUR to downtown, Nice place to stay.

Will G from Louisiana
5.0
out of 5
Recommends this hotel
Posted 26 Sep 2011

“an oasis in the city”

This Hotel is really a palace. It is an oasis in the city and has much to offer the sophisticated traveller. the service and food were excellent. You have no worries here.

A Traveller from London
4.0
out of 5
Recommends this hotel
Posted 3 Sep 2011

“Tranquil and elegant.”

As a solo traveller I was made to feel very welcome and comfortable at the hotel. Excellent and charming service. A lovely hotel with beautiful grounds and a delightful outdoor swimming pool. A calm and tranquil stay. The food in the pool restaurant is limited and would benefit from more salad options.

Christine D from Chico, CA
5.0
out of 5
Recommends this hotel
Posted 21 Nov 2010

“Pestina is the best Lisbon has to offer”

We were thoroughly thrilled with our stay and want to go back to Lisbon just to stay at this hotel. Our car rental service told us Pestina's was the best hotel in the city, even better than the Ritz and we agree with him. The service was the best we have ever experienced, bar none! The palace and grounds were absolutely beautiful and a wonderful respite from the hustle and bustle. The decor, antiques were stunning. The food in the restaurant was pricey but five star all the way! We would recommend this to anyone and definitely plan to be back

A Traveller from Buckinghamshire, UK
4.0
out of 5
Recommends this hotel
Posted 18 Oct 2010

“A beautiful hotel”

The Pestana Palace is a modern hotel tastefully joined to the wonderful historic palace. Rooms are comfortable, but the bathrooms a bit dated. Cuisine in the restaurant is top class. The grounds are beautiful. the only drawback is the location, but taxis are cheap and plentiful.

Area recommendations
Downtown
A Traveller from oxford
5.0
out of 5
Recommends this hotel
Posted 6 Oct 2010

“A hotel to Remember”

A BRILLIANT HOTEL COUPLED WITH A BRILLIANT CITY. A TRIP TO REMEMBER AND ONE TO RETURN TO.

Area recommendations
The bus tours, Sintra and Cascais. But there are an unbelieveable of places to visit and that is why we will return.
Julie D from London
4.0
out of 5
Recommends this hotel
Posted 28 Sep 2010

“Beautiful hotel but food overpriced”

Went there for my 50th was initially aliitle upset as we paid extra for a upgraded room and had a tree blocking the window so no view really and also not much natural light. I requested amove but was told it wasnot possible until 2 days later but then heard no more. However just decided to enjoy holiday and get on with it. Breakfast aliitle disappointing but then I am a very fussy vegetarian. Ate in the restaurant only once but it is extremely expensive so ate out after that but there are lots of lovely restaurants to enjoy. Pool is amazing and had a massage and facila which was brilliant. Used the shuttle bus to get into Lisbon and then cabbed it back later

Getting around
TRY THE SEGWAY TOUR IT IS A NOVEL WAY TO TRAVEL AND SUCH FUN !!! Guides are great and speak fantastic english
Robert B from London, United Kingdom
5.0
out of 5
Recommends this hotel
Posted 15 Sep 2010

“Pestana's one of the best”

The Pestana Palace is without doubt a fabulous hotel. All the staff were extremely friendly and very polite, they went out of their way to help you. I cannot fault our stay at the Pestana in anyway. Although it is on the outskirts of Lisbon it was easy to get to the centre via trolley bus just outside the Hotel or taxi which is only 6 euros. Breakfasts were superb and had everything you should want,. We ate in the restaurant only once which is graded one of the top ten in Lisbon, it was fairly expensive but also excellent. I cannot fault the whole experence in anyway.

Area recommendations
Bairro-Alto area is very good for bars and restaurants go to Faia restaurant in Rua Da Barroca for traditional portuguese and live Fado show.
Back to Hotel Details

Pestana Palace Hotel & National Monument

Rua Jau 54 Lisbon, 1300-314 Portugal

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Nearby Points of Interest

  • Hospital Egas Moniz - 0.5 km / 0.3 mi
  • Lisboa Congress Centre - 0.6 km / 0.4 mi
  • Ajuda National Palace - 1.1 km / 0.7 mi
  • National Coach Museum - 1.3 km / 0.8 mi
  • Belem National Palace - 1.4 km / 0.8 mi
  • Afonso de Albuquerque Square - 1.4 km / 0.9 mi
  • Pasteis de Belem - 1.6 km / 1 mi
  • 25th of April Bridge - 1.7 km / 1 mi
  • Restelo Stadium - 1.8 km / 1.1 mi
  • Jeronimos Monastery - 1.9 km / 1.2 mi
  • Berardo Collection - 2 km / 1.2 mi
  • Belem Cultural Center - 2.1 km / 1.3 mi
  • Maritime Museum - 2.1 km / 1.3 mi
  • National Museum of Ancient Art - 2.2 km / 1.3 mi
  • Floresta de Monsanto Park - 2.3 km / 1.5 mi

Location Highlights

  • Marina nearby
  • Cruise ship terminal nearby
  • Train station nearby
  • Medical center nearby
  • University nearby
  • Convention center nearby
  • Water nearby

The preferred airport for Pestana Palace Hotel & National Monument is Lisbon (LIS-Portela) - 8.9 km / 5.5 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Lisbon, Portugal (LIS-Portela)

Area:

Lisbon, Portugal: Portugal’s cosmopolitan capital city, Lisbon offers a vibrant shopping, nightlife, and eating and drinking scene. Lisbon’s layout is fascinating, with its old ‘barrios’ (neighbourhoods) set on hills offering panoramic views. Portugal’s 500-year maritime heritage is evident in the picture-postcard Belém Tower and adjacent Monument to the Discoveries. The Jerónimos monastery is an architectural masterpiece and the city has many excellent museums.

Pestana Palace Hotel & National Monument

Rua Jau 54 Lisbon, 1300-314 Portugal