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Reviews of Novotel Lima San Isidro Hotel

4 out of 5
Novotel Lima San Isidro Hotel
Victor Andres Belaunde 198, San Isidro, Lima, LIMA

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 527 reviews" "
Rating 8 - Good. 196 out of 527 reviews" "
Rating 6 - Okay. 37 out of 527 reviews" "
Rating 4 - Poor. 15 out of 527 reviews" "
Rating 2 - Terrible. 3 out of 527 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Mar 2024
Response from Novotel Lima on 8 Apr 2024
Estimado GuestGracias por compartir su calificacion sobre su visita a Novotel Lima, nos alegra que Usted haya disfrutado en Novotel Lima, esperamos pronto volverlo a ver.Saludos cordialesNovotel Lima San Isidro

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

OMAR, Samborondon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Service. Excellente bed Very Clean Good food
Stayed 1 night in Jan 2024
Response from Novotel Lima on 7 Feb 2024
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Lima

10/10 Excellent

Shqipe

Stayed 1 night in Dec 2023
Response from Novotel Lima on 7 Feb 2024
Dear GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Lima

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Novotel Lima on 27 Dec 2023
Dear GuestWe very much appreciate your comments regarding your stay at the Novotel Lima San Isidro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Lima

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was great ,breakfast and room cleaned It was great ,all personnel very friendly and nice in all aspects.Breakfast excellent, Room very clean and comfortable.Location even tough is not close to city center it is very safe and calm. To go to the city center Uber only cost us $10 dollars.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel
Desayuno completo. Personal muy amable. Buena limpieza en habitaciones y espacios comunes. Como punto de mejora, el servicio de WiFi en las habitaciones que por momentos es extremadamente lento y las almohadas.
Stayed 3 nights in Oct 2023
Response from Novotel Lima on 30 Oct 2023
Estimado HuespedGracias por haberse tomado un tiempo en dejarnos su calificación a través de este medio. Nos complace saber que tuvo gratos momentos en nuestras instalaciones. Verificaremos el Wifi para comprobar la velocidad en la señal.Ha sido un verdadero placer poder atenderlo y ojala tengamos la oportunidad de volverlo ver pronto.Reciba un cordial saludoNovotel Lima

10/10 Excellent

Bryan, Los Osos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth and fast checking. Clean room. Great restaurant service. Nice breakfast buffet. Great staff and service.
Stayed 1 night in Oct 2023

10/10 Excellent

CARLOS, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan, Los Osos

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great property. Great staff. Thanks.
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan, Los Osos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Sep 2023

10/10 Excellent

Jaime, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Sep 2023
Response from Novotel Lima on 21 Sept 2023
Estimado HuespedMuchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Reciba un cordial saludo.Novotel Lima

10/10 Excellent

Bryan, Los Osos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Bryan, Los Osos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Sep 2023

10/10 Excellent

ADNAN JEBRIL HUSSEIN AL

Business traveller
Liked: Amenities
Excellent
Stayed 7 nights in Sep 2023
Response from Novotel Lima on 18 Sept 2023
Estimado HuespedGracias por haberse tomado un tiempo en dejarnos su calificación a través de este medio. Nos complace saber que tuvo gratos momentos en nuestras instalaciones y que pudimos cumplir con sus expectativas. Ha sido un verdadero placer poder atenderlo. y ojala tengamos la oportunidad de volverla a ver pronto.Reciba un cordial saludoNovotel Lima

10/10 Excellent

Manuel, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel if you're in Lima for business
Stayed 3 nights in Aug 2023
Response from Novotel Lima on 5 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Lima

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito, buena atención
Stayed 2 nights in Aug 2023
Response from Novotel Lima on 22 Aug 2023
Estimada Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Reciba un cordial saludoNovotel Lima

10/10 Excellent

Helio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jul 2023
Response from Novotel Lima on 18 Aug 2023
Estimado Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado de su estadia en nuestro hotel, esperamos poder pronto verlo de vuelta.Reciba un cordial saludo,Gabriela CarrilloNovotel Lima

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
It was a good stay. I wish they put night lamps near the bed.
Stayed 6 nights in Jul 2023
Response from Novotel Lima on 19 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Lima

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado, instalaciones modernas, buen desayuno, habitaciones amplias.
Stayed 5 nights in Jun 2023
Response from Recepción Novotel Lima on 28 Jun 2023
Gracias por sus comentarios.

10/10 Excellent

jean, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love to stay at this hotel and specially that they still remember me after four years.
Stayed 1 night in May 2023
Response from Novotel Lima on 29 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Lima

8/10 Good

Dolores

Travelled with family
Liked: Cleanliness, staff & service
Novotel Lima offers a comfortable stay. The location is in a lovely area of Lima, with easy access by Uber or taxi to the rest of this beautiful city. The room is small, but efficient. We enjoyed the bathroom that has a separate toilette room, especially good for couples. At Novotel you get value for money. Check in and check out was fast. Requests, such as for more hangers, were promptly responded to.
Stayed 4 nights in Jan 2023
Response from Novotel Lima on 27 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Thomas

Stayed 4 nights in Dec 2022
Response from Novotel Lima on 21 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Lima

10/10 Excellent

Jaime, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022
Response from Novotel Lima on 28 Sept 2022
Estimado HuespedGracias por haberse tomado un tiempo en dejarnos su calificación a través de este medio. Nos complace saber que tuvo gratos momentos en nuestras instalaciones y que pudimos cumplir con sus expectativas. Ha sido un verdadero placer poder atenderlo. y ojala tengamos la oportunidad de volverlo a ver pronto.Reciba un cordial saludoNovotel Lima

10/10 Excellent

Jaime, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2022
Response from Novotel Lima on 28 Sept 2022
Estimado HuespedGracias por haberse tomado un tiempo en dejarnos su calificación a través de este medio. Nos complace saber que tuvo gratos momentos en nuestras instalaciones y que pudimos cumplir con sus expectativas. Ha sido un verdadero placer poder atenderlo. y ojala tengamos la oportunidad de volverlo a ver pronto.Recibe un cordial saludoNovotel Lima

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities
Los extractores de aire de los baños no funcionaban. El desagüe de la bañera estaba tapado y el agua no salía rápidamente. El desagüe del lavatorio tenía el mismo problema. (Room 479)
Stayed 3 nights in May 2022
Response from Novotel Lima on 22 Jun 2022
Estimado Huesped Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Lima San Isidro. Sentimos enormemente que su experiencia con la habitacion no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo Novotel Lima

10/10 Excellent

Bokyung

Stayed 1 night in May 2022

10/10 Excellent

Bokyung

Stayed 2 nights in Apr 2022

10/10 Excellent

Cristina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando llegue me dieron la llave de una habitación ocupada y tuve que bajar a reclamar por otra habitación Not Good!!!! Not save
Stayed 6 nights in Apr 2022
Response from Novotel Lima on 4 Jun 2022
Estimada Srta Cristina, Un gusto poder saludarla, desde ya le agradecemos el haberse tomado un momento de su valioso tiempo para brindar una calificación a nuestro servicio, quiero mencionarle que nuestro objetivo es servirlos cada día mejor con la finalidad de lograr su completa satisfacción y como herramienta fundamental contamos con sus comentarios, que nos ayudan a saber sus preferencias e inquietudes. Después de haber leído detenidamente sus comentarios y respuestas de nuestra encuesta, permítame decirle que lamentamos muchísimo que su estadía con nosotros no haya sido de su completo agrado y tenga por seguro que tomaremos medidas en los puntos que recalco, recuerde que nuestra finalidad es de hacer su estadía con nosotros lo más agradable posible. Una vez más gracias por sus comentarios y esperamos tenerla muy pronto nuevamente con nosotros. Saludos cordiales Novotel Lima

8/10 Good

JOHN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
we liked the hotel everything was fine
Stayed 5 nights in Mar 2022
Response from Novotel Lima on 29 Apr 2022
Dear John Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Lima

6/10 Okay

Aslihan

Liked: Cleanliness
I've just stayed for 2 nights and it was an OK experience.
Stayed 2 nights in Jan 2022
Response from Novotel Lima on 28 Jan 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Lima

8/10 Good

OMAR, LIMA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked because it was so quiet. I did not like the lack of assistance during may stay.
Stayed 1 night in Dec 2021
Response from Novotel Lima on 28 Jan 2022
Dear Omar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Lima

10/10 Excellent

Aaron

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was very friend and accommodating to our needs at all times. My one displeasure was the lack of staffing at the restaurant. I understand the circumstance of the lack of service might be due to the pandemic but when it came to getting the orders right, it turned out to be a mess. Besides the poor service at the restaurant we enjoyed our stay. Great location as well. Will definitely stay at this hotel again.
Stayed 2 nights in Sep 2021

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay at Novotel, friendly staff and very helpful. The hotel is nearby great locations and restaurants. Highly recommended.
Stayed 2 nights in Oct 2021

8/10 Good

Víctor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medium
Great service. Rooms would benefit with more electrical outlets, larger than postage stamp night stands,
Stayed 3 nights in Mar 2020
Response from Reservation Department on 12 Mar 2020
Good afternoon Thank you for your comments, your review is very important for us. We hope to have you back very soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress and pillow could have been more comfortable
Stayed 1 night in Mar 2020
Response from Novotel Lima on 20 Aug 2020
Dear Guest We appreciate your comments regarding your stay at the Novotel Lima. It is always a pleasure to receive a feedback. I will share your comments with de Housekeeper Manager. Novotel Lima

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Novotel Lima on 17 Feb 2020
Thank you very much for the time to post this review we are very happy to read that you enjoyed your recent stay with us and look forward your return . Best Regards Gloria

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Staffs service is not kind enough for the category of the hotel.
Stayed 1 night in Jan 2020
Response from front desk on 2 Feb 2020
Dear Guest, It is a pleasure to us to greet you and thank you for taking a moment of your valuable time to qualify us. I read your comment and we are very sad that can´t get your expectations during your stay with us. I´d like to let you know that your reviews are very important for us, because these help to us to improve our service in order to give you the best. Best regards Cesar Cuenca Novotel Lima

10/10 Excellent

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good deal
Very nice hotel to stay, clean, room is big enough and neighborhood is great plenty of restaurants
Stayed 1 night in Jan 2020
Response from Novotel on 30 Jan 2020
Buenas Tardes Muchas gracias por sus comentarios , esperamos su pronto retorno Saludos Cordiales Gloria Pauca

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
New hotel, good location but lacking in service
New hotel, love the location but rather disappointing in a few areas: Room service. First night, called reception for room service and his reply was .."sorry, I'm very busy"...then after much insistence, he took my order. Second night. called room service several times from 9pm to 10pm..no answer...so i called the reception and was told that room service will start only at 11pm that night coz of shortage of staff. Cleaniness Room cleaning can be improved. There are still stains on the table, sink and glasses after cleaning. Room comfort. Air con blows directly at study table which makes it unbearably cold even at lowest fan speed at 22 degrees.
Stayed 1 night in Jan 2020
Response from Novote Lima on 3 Feb 2020
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Lima. Sentimos enormemente que su experiencia con la habitación no haya alcanzado sus expectativas; En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Saludos Cordiales Gloria Pauca

10/10 Excellent

Giang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable
Great experience with staff and establishment. The hotel is very accommodating to our needs and there were a station set up for kids so this is a good place for families.
Stayed 1 night in Jan 2020
Response from Gloria Pauca Reservation manager on 13 Jan 2020
Dear Mrs Giang Thank you very much for your excellent comments! We are really happy to hear that you had a great stay with us. Our team's goal is to make every guest feel special ! We hope you come back very soon! Best Regards Gloria Pauca Reservations Manager

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien situado, personal muy cordial y servicial. Zona para niños en el lobby. muy buena experiencia.
Stayed 1 night in Dec 2019
Response from Gloria Pauca Reservations manager on 13 Jan 2020
Muchas gracias por sus excelentes comentarios . Siempre es un placer recibir impresiones positivas. Gracias de nuevo por informarnos sobre su experiencia y esperamos que su próxima visita sea tan agradable como la anterior. Saludos Cordiales Gloria Pauca Reservations manager

10/10 Excellent

Sunu

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Gloria Pauca Reservation manager on 7 Jan 2020
We appreciate your excellent comments , we sincerely hope we can welcome you back very soon Best Regards Gloria Pauca Reservations manager.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite area for a good sleep. Within walking distance to shopping and eating places.
Stayed 2 nights in Dec 2019
Response from Novotel Lima on 24 Dec 2019
Dear Mr. Guest, It is a pleasure to us to greet you and thank you for taking a moment of your valuable time to qualify us. I´d like to let you know that your reviews are very important for us, because these help to us to improve our service in order to give you the best. I read your comment and we are very pleased that you enjoyed your stay with us. One more time thank you for your feedback, and remember at Novotel we work in order to feel you like a home. Best regards Cesar Cuenca Novotel Lima

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Novotel Lima on 11 Dec 2019
Estimado huésped : Agradecemos su preferencia y confianza ,quedamos atentos a su próxima visita. Atentamente Gloria Pauca. Reservas

10/10 Excellent

EMILIANO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Novotel Lima on 9 Dec 2019
Estimado Sr Emiliano : Muchas gracias por sus comentarios referentes a su alojamiento en nuestro Novotel Lima. Siempre es un placer recibir impresiones positivas. Gracias de nuevo por informarnos sobre su experiencia y esperamos que su próxima visita sea tan agradable como la anterior. Atentamente, Gloria Pauca ,Reservaciones

6/10 Okay

Verified traveller

Travelled with partner
Rooms are a bit small. Expensive for its price. Good location.
Stayed 1 night in Oct 2019
Response from Gloria on 12 Nov 2019
Thanks you for your time ,we appreciate your information Best Regards Gloria Pauca Reservations

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to play bridge in foyer. Had difficulty with keeping air conditioner working.
Stayed 1 night in Oct 2019
Response from Novotel Lima on 28 Oct 2019
Thank you for your information , we will work with our team Best Regards