I wanted a diet soda at night, so I tried the 3rd floor machine...no diet soda. The 4th floor machine took my money but gave me no money nor my cash back. Complaining to the friendly young lady at the desk, I took her offer of money from the hotel slush fund and successfully got a diet drink from the first floor machine. I was a happy camper again.
Great stay. Had lots of difficulty checking in due to accidental space in my last name. Clerk was unwilling to call expedia, I had to. Clerk waited on 3 people while I networked with expedia to clarify that I did have a reservation. Once I got expedia support on hotel phone clerk wouldn't take phone receiver until she completed another guests check in. That was a very uncomfortable situation after a very long day. Suggest that they improve front desk check in.
VA Horse Center, VMI museum, Historic Lexington 1 mile. Blue Ridge Parkway 8 miles. Heated indoor pool, HBO, deluxe …More
"Nice hotel, close to Virginia Horse Park, VMI and"
Anil was very welcoming and helpful. He remembered our name and was always willing to make sure we were happy and had what we want. The hotel is dog friendly - and well, dogs and horses go together! There was a refrigerator, microwave and coffee maker in the rooms, as well as a simple continental breakfast ... bagels - cream cheese/peanutbutter, sweet buns, cereal, orange juice, banana's started my families day off perfectly. .
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