Bar (on property)

Reviews of Ramada Hotel & Conference Center by Wyndham Lexington North

3 out of 5

Reviews

6.2
Rating 10 - Excellent. 196 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 178 out of 1000 reviews" "
Rating 2 - Terrible. 212 out of 1000 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Disliked: Cleanliness
207 room had no pillows but one red mini pad and toilet running and odor, I reported office and moved 211 room and sink water flood. I supposed to be checked in today , not yesterday and it will be check out tomorrow. I hope of refund $ 82.00 for Monday cancelled from may 15th to 16th , I already paid my credit card for today checked in for one day from may 16th to may 17 th. By Joseph williams text 240-739-2888
Stayed 1 night in May 2023

2/10 Terrible

GLENE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed.
The location i was expecting, and the reason for my booking was closed down, and looked abandoned.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel isnt even operating!!!!
When we arrived the hotel wasnt even operating. It was 10pm, we had been on the road since 5am. Thankfully we were able to get a room another local hotel. It took an hour of dealing with hotels online/phone to get the room canceled for a hotel that wasnt even operating. No prewarning from Ramada that our stay couldnt be fullfiled!!
Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Staff & service
Terrible experience
Horrible experience with no hair dryer for my wife and breakfast with gravy but no biscuits, no hard boiled eggs, as promised. Hotel is closing today for good which would have been nice to know. NEVER again with this service. Airbnb for the next three days. Only our 30th Anniversary so no big deal right?
Stayed 1 night in Jul 2023

2/10 Terrible

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both the sink and toilet were backed up when we checked in. Terrible smell in the halls. There was actually vomit on the stairs. Missing a door knob on the bathroom door. Do your self a favor and go anywhere but here.
Stayed 1 night in Jul 2023

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the worst hotels I've ever stayed at. The hotel is a hot mess! First off no air conditioning. Both pools closed. Elevators out of service. Roaches and ants in the rooms. Dirty rooms, walls, bath fixtures and no towels in the room. Burns in the chair fabric. Also while I was outside the hotel a man tried to sell me heroine. If it was not so late at night I would have gone somewhere else I will definitely never be back.
Stayed 1 night in Jul 2023

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was terrible. The pools were closed as was the restaurant. They had us checked in 2 days prior to us even showing up and when we saw how terrible the hotel was, could not get a refund. Staff was unhelpful when I called to say we would not be checking in on our original date, they decided to just check us in even though we were not there.
Stayed 5 nights in Jul 2023

2/10 Terrible

Erin

Stayed 1 night in Jul 2023

2/10 Terrible

Vicki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was a plus, at the interstate. Staff tried to assist. No towels, dirty, dead bugs on the floor, keys didn't workvthe second night, traded to a new room but that was not clean or still in use, hallwa and lobby was dirty....
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
No pool 😢
It was good all except for the pool still bot being opened
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
We appreciate your review response. It seems you had overall great experience. Thank you for your business. We hope that you enjoyed your stay. We look forward to host your stay in near future. We do apologize for pools being closed. Employee shortage does not help.

10/10 Excellent

Alan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Just okay, dark and kinda creepy in some spots
Stayed 1 night in Jul 2023

6/10 Okay

Maria

Stayed 1 night in Jul 2023

4/10 Poor

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms, ants, unpleasant smell. The breakfast wasn’t good at all. Someone tried to come into the room at 3 am
Stayed 2 nights in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

10/10 Excellent

kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from josh on 22 Jul 2023
We appreciate your perfect review score. Thank you for your business. We are glad that you enjoyed your stay. Looking forward to serving your lodging needs in near future.

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in Decline
Although the room was spacious, it was in poor condition. There was a steady drip from a roof leak. I was on the 3rd floor. The ceiling was discolored from water damage. I had to position a waste basket under the leak and place a towel in it to minimize the dripping noise. The advertised pool had been closed. The morning breakfast had no cereal or hot food or fruit. The bagels and bread provided were stale. Later I learned the property was to be converted into a seniors home.
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

6/10 Okay

Tracie

Liked: Room comfort
Disliked: Property conditions & facilities
Very old, outdated and has minimal amenities
Overall, the hotel was clean. But everything was very old, outdated. The carpet in the room was sticky and spongy. There was drywall dust everywhere on the floor around the edges of the walls, and the towel rack in the bathroom kept coming off the wall. The hairdryer was also off the wall and resting on the back of the toilet with the screws still in it. The breakfast buffet was not stocked at all. We had a yogurt and a cup of coffee which is basically the only thing that was there by the time we got down to the lobby at 8:30 AM while we were sitting there three people ask the front desk to restock the breakfast, which was still going on for another hour. Nobody came out until the third person asked, and then only a tray of donuts was brought out. The pool was out of order and closed and when I asked about it, she had no reason for it. She just shrugged her shoulders and said it’s just not open. The sign at the front desk said this is their busy season so please check out on time my husband and I were thinking if this is the busy season and the pools not open and the breakfast isn’t being monitored what must be like when it’s not their busy season?
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Thank you for completing your review and for your response. It seems we failed to deliver positive experience during your stay. All your constructive comments are very helpful. We have been active in improving cigarettes and other smell. We apologize for any inconveniences. We like to ensure you that all your feedback will be used to improve our facility and operations.

2/10 Terrible

Vicki

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is anon-smoking property however not long after we arrived, the smoke alarm went off and had to be reset by the fire department. Someone was smoking outside and came in exhaling a lot of smoke! The bathroom sink faucet was barely attached to the sink. The cold water to the sink was not turned on. The carpet smelled dirty. It is clearly a very old facility that needs som big improvements.
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your constructive comments will be used to correct these issues. We do appreciate your business.

2/10 Terrible

Jordan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
We appreciate your review response. It seems you had overall negative experience. Thank you for your business.

2/10 Terrible

Svyatoslav

Disliked: Staff & service, property conditions & facilities
We had to cancel our stay do to terrible smell in the room and bed bugs all over. Went to another hotel
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities
The place was nasty dirty. Carpet in room had food on it, holes in the wall, bathroom was as dirty with hair, dirt and dead bugs! Ground floor room had no locks on the window.
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. Your comments will be used to improve our operations. Thank you for your business.

2/10 Terrible

Kaitlin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was disgusting, and I wish I could upload pictures here. There were crusty stains on the bed skirts, cigarette burns on the walls, stains all over the floor, and a missing couch. There were also people yelling in the room beside us. We calmly called Expedia to notify them, and we were told by the receptionist and Expedia that we would receive a refund, so we left and booked another hotel. Turns out that was a lie and the manager never processed the refund and refused to talk to Expedia. They stole my money.
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Please someone, at least vacuum.
Room smelled strongly of weed. They charge $100 if you smoke, but they don't spend the money cleaning the room, I guess. The toilet flushed itself every minute: that's at least a gallon of water wasted PER HOUR. (I turned the water off. We Californians can't abide such waste.) Everything was nasty dirty: clumps of other people's hair in the towels, bathroom floor, tub, carpet. No drinking water available at breakfast... especially disappointing since the sink water smelled like sewage. I figured even if the pool was open it wouldn't be swimmable based on everything else. A heads up about the neighborhood, a homeless woman was arrested for having what appeared to be a fit of epilepsy or schizophrenia in the parking lot. On the plus side: the woman at the desk was lovely and the bed was comfortable. And I didn't see any bugs.
Stayed 1 night in Jul 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your constructive comments will be used to improve our operations. We appreciate your business.

2/10 Terrible

Penny

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We booked based on there being a pool. We get there to no pool. Room dirty and smells musty
Stayed 1 night in Jun 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. Specially no pool. I understand how you feel. Your comments will be used to improve our operations.

6/10 Okay

Jodi, Pennsburg

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at worse places, but this hotel needs major updates and deep cleaning. Our smoke detector was missing from the wall in our room- just the exposed wires. I found the staff to be very nice and that's why it's getting an ok rating from me.
Stayed 1 night in Jun 2023
Response from josh on 22 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations. Thank you for positive comments about our staff.

2/10 Terrible

Shelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from josh on 22 Jun 2023
We appreciate your review response. It seems we failed to deliver positive experience during your stay. We apologize for any inconveniences. We thank you for your business.

6/10 Okay

Raymond

Travelled with family
Liked: Staff & service
Carpets very dirty, spots were sticky. Security locks on door broken.
Stayed 2 nights in Jun 2023
Response from josh on 22 Jun 2023
We appreciate your review response. It seems we failed to deliver positive experience during your stay. Your comments are being used to correct these issues. We apologize for any inconveniences. Your business is appreciated.

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was diry every where.
Stayed 1 night in Jun 2023
Response from josh on 22 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. We are taking your comments very seriously and correcting these issues. Thank you for your business.

10/10 Excellent

Gnanasambanthamoorthy

Stayed 1 night in Jun 2023
Response from josh on 22 Jul 2023
We appreciate your perfect review score. Thank you for your business. We are glad that you enjoyed your stay. Looking forward to serving your lodging needs in near future.

4/10 Poor

Cindi

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pool Closed, ice machines not working.
Stayed 1 night in Jun 2023
Response from josh on 22 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. We are sorry about pools being closed. We will get ice machines fixed.

4/10 Poor

anne

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room smelled like mold, hard to sleep in it.
Stayed 3 nights in Jun 2023
Response from josh on 13 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

6/10 Okay

Tori

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is not at all like the picture. It is run down and behind a very sketchy gas station. The ladies in the front were all very nice and helpful! There was a rude guest in front of me and Stephanie handled the situation like a pro. I know the other reviews say they have to wait at the front desk but if anyone was paying attention around the hotel they would know the front desk is also helping with chores around the facility. The hotel definitely needs some money put into it and a good deep clean. It was fine just for sleeping a couple nights during a festival.
Stayed 2 nights in Jun 2023
Response from josh on 22 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations. Your constructive comments are helpful to improve.

4/10 Poor

Jim

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were told by staff this property had been sold and thus, the owner(s) hadn't put any money into since. It showed. Our room had a burn hole in the bed spread,stains on the chair cushions, a hole in the bathroom ceiling and a misfunctioning HVAC unit. Our friends killed five roaches in their room and had no bedspreads or top sheets. One of the staff members told us she wouldn't stay there.
Response from josh on 13 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. We thank you for your business.

2/10 Terrible

Morgan

Stayed 2 nights in Jun 2023
Response from josh on 22 Jul 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

6/10 Okay

STEPHEN

Travelled with family
Disliked: Property conditions & facilities
Needed mowed. Fencing needed repair. Outside door not locked. Brick holding door open.
Stayed 1 night in May 2023
Response from josh on 13 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. Your comments will be used to improve our operations.

10/10 Excellent

Emily

Stayed 1 night in May 2023
Response from josh on 22 Jun 2023
We appreciate your perfect review score and positive comments. Thank you for your business. We are glad that you enjoyed your stay. Looking forward to serve your lodging needs in near future.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was blood on the bathroom floor. Toilet kept running after flushed. It took about 30 minutes to get help when checking in. I was the only person that needed help.
Stayed 4 nights in May 2023
Response from josh on 13 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

6/10 Okay

Tonya

Travelled with family
Liked: Room comfort
The stay was good all except the pools was closed that was the main reason I chose that hotel. But overall it was good
Stayed 2 nights in May 2023
Response from josh on 13 Jun 2023
We appreciate your positive review response. Your business is greatly appreciated. It seems that you had positive experience at our property. We hope to host your future stay in Lexington.

2/10 Terrible

D'Vonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on 16 May 2023
Thank you for your recent stay and review.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
When I arrived, I had booked the king bed, and they said they only had two double beds available. So I figured whatever it’s a place to stay. I get in the room there’s no toilet paper holder to hold The paper , on the side of the tub was filthy. The toilet cover was stained with nail polish. My phone did not work, and the bedskirt on the bottom was dirty. I would not recommend this place.
Stayed 3 nights in May 2023
Response from Manager on 8 May 2023
Thank you for your recent stay and review. I am sorry to hear your over all stay with us was not a good one. Please know that all comments are taken into consideration to better our hotel and future guest stays.

2/10 Terrible

Norman

Stayed 1 night in May 2023
Response from josh on 13 Jun 2023
Please accept my apology for any inconveniences resulted from your experience. I understand how you feel. Your comments will be used to improve our operations.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on 6 May 2023
Thank you for your recent stay and review. I am happy to see your stay with us was a good one.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was ran down, room was smoking. I requested non smoking. Sheets were not fresh. Roaches in the bathroom.
Stayed 1 night in Apr 2023
Response from Manager on 28 Apr 2023
Thank you for you recent stay and review. We are sorry to hear your stay with us was not a great one.

2/10 Terrible

Eduardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. The hotel was dirty. We found broken glass outside by the windows. There were no pillow cases on the pillow. The bed sheets were dirty. The carpets were dirty with white stains.
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Thank you for your recent stay and review. We are sorry to hear you stay with us was not a great one. Please know all comments are taken into consideration to better our hotel and future guest stays.

4/10 Poor

Kara

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible for price!
Hotel is old and run down. Got to room tv controller had scotch tape holding batteries in and didn’t work. No one at desk when went to check out. Exit door broken and slams shut woke me all night long! Much less no security with door broken! Terrible for price!
Stayed 1 night in Apr 2023
Response from Manager on 25 Apr 2023
Thank you for your recent stay and review. We are sorry to hear you stay with us was not a great one. Please know all comments are taken into consideration to better our hotel and future guest stays.

2/10 Terrible

Leeann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was disgusting. My family and I was fearful to even stay the night. We had originally booked the hotel for 2 nights and ended up checking out the next morning. Their was vomit in the hall and a blunt. The pool was closed due to a leak that couldn’t be fixed. Their were boards and locks on doors where the door knobs had been broken. Our room didn’t have a tv. We were scared to even go out to our car after dark. There were people coming in and out of the building at all hours of the night. Beyond terrible experience! Would not recommend staying at this neighborhood!!
Stayed 2 nights in Apr 2023
Response from Manager on 19 Apr 2023
Thank you for your recent stay and review. I am sorry to hear your stay with us was not a great one. Please know that all comments are taken into consideration to better our hotel and future guest stays.

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything bad. There was a line for people getting refunds as I was checking in. People live here rather than staying for leisure. Blood stains on bed, stains and dirt covered floor, visible mold and mildew.
Stayed 1 night in Apr 2023
Response from Manager on 18 Apr 2023
Thank you for your recent stay and review we are sorry to hear your stay with us was not a great one. Please know all comments are taken into consideration to better our hotel and future guest stays.

6/10 Okay

Thomas

Business traveller
Good place to stay.
It was an okay place to stay. It was a bit noisy, but the hotel has not control over all their guests. Staff was not always at the counter and I had to wait twice for someone to get to the desk. There was actually a line at one point. I had to get my key card fixed twice. Apparently they did not authorize it for my complete stay. So I would walk to my room, card would not work. I had to walk to the front counter and get it updated. Finally the second time I told them when I was going to check out and they loaded it for the whole time. I would have thought this would have been done at check in.
Stayed 5 nights in Apr 2023
Response from Manager on 17 Apr 2023
Thank you for your recent stay and review. We are glad to see your over all stay with us was a good one. I do apologize about the key issue we seem to have this issue a lot.

8/10 Good

jeff

Stayed 1 night in Apr 2023
Response from Manager on 8 May 2023
Thank you for your recent stay and review. We are happy to hear your over all stay with us was a good one.

2/10 Terrible

Kurt

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was leaking brown water and had the garbage can under the sink to catch water. The tub was rusty and drained slow. Housekeeping asked what time we were leaving and then came in while I was dressing.
Stayed 1 night in Apr 2023
Response from Manager on 17 Apr 2023
Thank you for your recent stay and review. We are sorry to hear your stay with us was not a great one.