Room, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Hampton Inn I-75 Lexington/Hamburg Area

2.5 out of 5
Hampton Inn I-75 Lexington/Hamburg Area
2251 Elkhorn Rd, Lexington, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 554 reviews" "
Rating 8 - Good. 133 out of 554 reviews" "
Rating 6 - Okay. 45 out of 554 reviews" "
Rating 4 - Poor. 28 out of 554 reviews" "
Rating 2 - Terrible. 25 out of 554 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dorthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Claire

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was old and out of date. The mattress was bouncy with sagging in the middle. The pillows were tiny. The lightbulb on the desk light had burned out. The from desk attendant promptly brought me a replacement, which was the bright side of the visit. My room was an accessible room but the shower put water all over the rest of the bathroom floor. My daughter’s room had no hot water, morning or evening. In my room, the water was so hot it was basically scalding unless turned down a lot. Inadequate space in the dining area for breakfast goers.
Stayed 1 night in Mar 2024

2/10 Terrible

Patty

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We booked two rooms because of the indoor pool and when we got to the hotel, the pool was closed.
Stayed 1 night in Mar 2024

2/10 Terrible

Judy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool is still not ready!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and close to the freeway. Great bed and pillows too
Stayed 1 night in Mar 2024

8/10 Good

Dennis

Travelled with partner
Convenient location with nice stores and restaurants close, and right off I-75. This Hampton is more modern with not as many perks as other Hamptons.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew W

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service with VERY clean accommodations.
Stayed 1 night in Mar 2024

8/10 Good

Andrea, Akron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

2/10 Terrible

Kathleen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to interact with family and friends.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s decent during the day but during the night things start to look sketchy. Have homeless people hanging out near the doors. And have a hustler Hollywood store right across the street which noticed alot of people coming in and out of the store that stayed in the hotel but rooms were decently clean and service was good as well.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was right by the door and it was cold the mornings were they. Otherwise very nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

8/10 Good

Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like breakfast and coffee. I didn’t like that my room was paid for but I still had to provide another credit card. This was a business trip paid for by my company I should never have to provide more information or additional money.
Stayed 1 night in Feb 2024

6/10 Okay

David

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Professional
Stayed 1 night in Jan 2024

6/10 Okay

Queen

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Denise, Columbia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very narrow shower, clean and quiet
Stayed 1 night in Dec 2023

6/10 Okay

Eileen

Liked: Cleanliness, staff & service
We had to change rooms twice because of faulty heating and the TV not working !!! Ridiculous….
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra, Piedmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was warm, breakfast was served from 6-10am, which was great for us, the AC worked well, the shower was nice, and it was quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled and clean rooms. Well adorned rooms.
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Travelled with family
Stayed 1 night in Dec 2023
Response from Brittany on 17 Dec 2023
I apologize for your less than satisfactory stay with us! Hope you will give us another chance in the future!

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The handicap door exiting the back of the building does not really work. When I tried to get my dates canceled, I called Expedia and they finally informed me that the person at the front desk was quick to give them their name. I went to the front desk when I had Expedia online and the female that I believe is named Shania where is very rude to me and unwilling to help. The older white male did call the room and apologize for her actions. I went to go get yogurt in the morning for breakfast and both days that I was there towards the end they were completely out. I understand possibly the first day, just that the second day it would seem that they would be able to have something stored to where it should be out and offered. Being that my mom is in a wheelchair the rooms were not very accommodating. Especially the bathroom .
Stayed 11 nights in Nov 2023
Response from brittany on 17 Dec 2023
Scott,My apologies for your less than satisfactory stay with us. I have had maintenance take a look at the accessibility of the back door to ensure it is in working order. Thank you for bringing it to our attention. I also apologize for the rude service you received. This is unacceptable and has been taken care of. I do hope you will give us another chance when you return to the area.Thank you, Brittany

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara, Springfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All
Stayed 1 night in Dec 2023

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Terrible Breakfast
Stayed 1 night in Nov 2023
Response from Delneesa on 4 Dec 2023
Thank you for taking the time to let us know about your recent stay with us at the Hampton Inn. It is by guest feedback that we are able to better our service.

2/10 Terrible

Alyssa

Travelled with family
The pool was closed with no recompense Very disappointing
Stayed 1 night in Nov 2023
Response from Delneesa on 30 Nov 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Decent hotel for a quick stay while on the road as it is very near I-75 easy access. Staff was great, but the parking lot had no lighting until 3 hours after dark, and A/C unit in room was very loud.
Stayed 1 night in Nov 2023
Response from Delneesa on 29 Nov 2023
Thank you for taking the time to let us know about your recent stay with us at the Hampton Inn . It is by guest feedback that we are able to better our service.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Delneesa on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Delneesa on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Stayed 1 night in Nov 2023

6/10 Okay

Bette

Travelled with family, Travelled with pets
Parking lot and signage remained dark well after sunset. When asked, they said that maintenance had not figured out the time change yet. The front of the through wall heater/AC was being held together with masking tape that fell off in the middle of the night with a loud bang. And their pet fee of $75 was outrageous and very uncompetitive.
Stayed 1 night in Nov 2023
Response from Delneesa on 22 Nov 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jessica

Travelled with family
Clean room, hospitable staff
Stayed 1 night in Nov 2023
Response from Delneesa on 22 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Delneesa on 22 Nov 2023
Thank you for the 5 star review. We take great pride in taking care of our hotel and our guests. We hope to have you stay again soon!

2/10 Terrible

Linda

Inhospitable
Hotel is updated in decor and very clean .Shower in just ok and no exhaust fan so very basic,My only real con ..is the front desk very inhospitable desk clerk .Just rude for no reason ..on her phone and did not want to help me .
Stayed 1 night in Nov 2023
Response from Delneesa on 22 Nov 2023
We apologize that our staff member did not meet your hospitality standards, we will share these comments with the staff in hopes to do better in the future. We do appreciate your stay with us and hope to serve you again in the future.

6/10 Okay

Verified traveller

This isn’t the highest quality of Hampton Inn in which I have stayed. The floor was not that clean, and there was some wallpaper that needed mending, which took away from the expected standard.
Stayed 1 night in Nov 2023
Response from Delneesa on 19 Nov 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Carol

Stayed 1 night in Nov 2023
Response from Delneesa on 19 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Robert

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No handicap accessible bathroom
My room wasn't handicap accessible i ask for a room with shower chair and i was told that there wasn't a handicap accessible room wasn't available they i ask for a shower chair and it wasn't available was told that the other hotel in the area may have some rooms that might have rooms thst are
Stayed 1 night in Nov 2023
Response from tpitts on 15 Nov 2023
Thank you for taking the time to leave a review. We appreciate your feedback very much. I will address this issue with the staff and very sorry for the inconvenience.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed pool
Stayed 1 night in Nov 2023
Response from Delneesa on 11 Nov 2023
Thank you for taking the time to leave a review. We appreciate the feedback!

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Delneesa on 4 Dec 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Xiaowei, Greenwood

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room looked old with unpleasant smell. This was the worst Hampton Inn we have ever stayed. I wondered what happened to the brand. Unlikely to stay in Hampton Inn in the future. Sorry.
Stayed 1 night in Oct 2023
Response from Delneesa on 3 Nov 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Ginger at the front desk upon check-in was polite, accommodating, and gave us a list of local restaurants. Our stay was pleasant, and we would certainly stay there again.
Stayed 1 night in Oct 2023
Response from Delneesa on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Timothy C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ginger was fantastic hostess when we checked in. Breakfast was good
Stayed 2 nights in Oct 2023
Response from Delneesa on 30 Oct 2023
Thank you for taking the time to leave a review. We appreciate the feedback!

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations
Stayed 1 night in Oct 2023
Response from Delneesa on 29 Oct 2023
Thank you for the 5 star review. We take great pride in taking care of our hotel and our guests. We hope to have you stay again soon!