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Reviews of Fairfield Inn & Suites by Marriott Dallas Lewisville

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 410 out of 782 reviews" "
Rating 8 - Good. 232 out of 782 reviews" "
Rating 6 - Okay. 69 out of 782 reviews" "
Rating 4 - Poor. 36 out of 782 reviews" "
Rating 2 - Terrible. 35 out of 782 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Christina, Corinth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Room was dirty. No room keys issued due to system being down. Had to be let in room by front desk everytime.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great as expected!!
Stayed 1 night in Mar 2024

10/10 Excellent

Maurissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet while we were there
Stayed 1 night in Feb 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Robin, Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They downgraded our room and because we went through Expedia they wouldn’t change the price of the room. They gave us a hard time about being 19 and we have stayed at many hotels. The room was clean and the facility was nice. But staff need to be trained better.

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023

10/10 Excellent

Jazper

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Dec 2023

10/10 Excellent

Jim

Stayed 1 night in Dec 2023

10/10 Excellent

Seongheui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Joshua

Stayed 1 night in Nov 2023

6/10 Okay

Angela

Business traveller
Disliked: Amenities
I am having to rewrite this review. I am not sure what I said wrong in the first one? If you come to this hotel, please use the credit card you are charging to because they won't allow you to use a different card at check out. I was so embarrassed during this process because I was supposed to use a corporate card that I was getting before check out, but they wouldn't allow it. The room was clean. The WiFi went in and out a lot. The tv wasn't good. Mostly because the remote control was hard to operate. You had to press the buttons several times to make it do anything. I finally gave up and started watching on my phone. Other than that it was okay. Breakfast was good.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t get the king bed we reserved.
Stayed 1 night in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

8/10 Good

Brian

Stayed 2 nights in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

10/10 Excellent

Barb

Stayed 1 night in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property,very friendly staff,well stocked drinks,and snack area. We had the hotel provided breakfast. They had ham,egg,and cheese croissants that were as big as your typical quarter pound hamburger & they were hot & delicious. Had a juice machine with 4 kinds of juices. We got the rooms that say they sleep 5. In reality it will sleep 6. Very well priced. Highly recommend it!
Stayed 1 night in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

10/10 Excellent

Kail, Lake Orion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & great hotel
Stayed 2 nights in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and all employees we came across were pleasant and helpful. I called and asked for more towels and they were knocking on the door within 5 minutes with the towels. The free breakfast was decent, except for the eggs, which looked like they were powdered eggs with water added. They did offer gluten free and dairy free options which was appreciated. You could tell this location was run well. Good employees with customer service, which is hard to find today.
Stayed 2 nights in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

4/10 Poor

Amie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing

6/10 Okay

Chenequa

Stayed 1 night in Sep 2023
Response from Amanda on 24 Nov 2023
Thank you for letting us know how we are doing.

10/10 Excellent

Viveca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Evangelina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ever again
Upon entering the room the television was on and it appeared some one had been in the room. We didn't say anything. Thought maybe a maid may have just left the TV on. The 2nd day, same thing. Come back TV on. 2 days after our stay the hotel charged $500 to our debit card saying the cable box and remote were stolen.
Stayed 2 nights in Sep 2023

10/10 Excellent

hojong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Amanda - AGM on 22 Sept 2023
Dear Hojong,Thank you for your stay and letting us know how we are doing. Have a wonderful day

6/10 Okay

Ayanna

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I didn’t like that my key’s kept going inactive
Stayed 2 nights in Sep 2023
Response from Amanda- AGM on 22 Sept 2023
Dear Ayanna, Thank you for stay at Fairfield by Marriott Lewisville and we sincerely apologize for the issue with your keys. We will work to improve on that issue. HAve a wonderful day.

2/10 Terrible

SHAKIL, fremont

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated hotel not family friendly.
Stayed 4 nights in Aug 2023
Response from Chetan Panchal on 6 Sept 2023
Mr. Shakil, We do apologize about your experience at our facility. We are currently going through a renovation and will be updating the entire hotel and the interior of the hotel should be updated by the end of the year.

10/10 Excellent

Alma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so nice. We walked to have dinner ! Has stores and restaurants all around it.
Stayed 2 nights in Aug 2023
Response from Amanda-AGM on 6 Sept 2023
Dear Alma,Thank you for letting us know how we are doing. We are glad to hear your stay was enjoyable and have a great day.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need new luggage carts
Stayed 1 night in Aug 2023
Response from Amanda-AGM on 6 Sept 2023
Dear Nancy, Thank you for letting us know where we need improvement and I will let Management. Thank you again and have a wonderful day.

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stinky room
Stayed 1 night in Aug 2023
Response from Amanda-AGM on 6 Sept 2023
Dear Melissa,Thank you for letting us know how we are doing and able your stay. We apologize for your experience with the stinky room in your room. We are looking into why that room smelled. And again we apologize and thank you for your stay. Have a wonderful day.

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Amanda- AGM on 22 Sept 2023
Dear Robert, Thank you for your stay at the Fairfield by Marriott Lewisville and letting us know how we are doing. Have a great day.

10/10 Excellent

kathey

Stayed 1 night in Aug 2023
Response from Amanda-AGM on 22 Sept 2023
Dear Kathey, Thank you for staying at the Fairfield by Marriott Lewisville and letting us know how we are doing. Have great day.

2/10 Terrible

Dheeraj, Apex

Stayed 1 night in Jul 2023
Response from Amanda -AGM on 22 Sept 2023
Dear Dheeraj, Thank you for your stay. We value your opinion and thank you for letting us know that are is room for improvement. We will take your notes to heart to work on. Have a wonderful day

10/10 Excellent

Brenda

Stayed 2 nights in Jul 2023
Response from Amanda on 28 Jul 2023
Thank you for your time and have a wonderful day.

10/10 Excellent

Marla

Stayed 2 nights in Jul 2023

10/10 Excellent

Itakura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service.
Stayed 1 night in Jul 2023
Response from Amanda on 28 Jul 2023
Thank you for your survey and a have a great day.

2/10 Terrible

Tarek

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I have never been the type to leave a review for a short stay, but PLEASE stay away from this hotel. The rooms/hallways are musty, filthy, and completely outdated.
Stayed 2 nights in Jul 2023
Response from Amanda-AGM on 11 Jul 2023
Dear Tarek, Thank you for letting us know where we need to improve. We do apologize for odd smell, that we have not finished the improvements that are going on and are working on improving the hotel everyday. Thank you a again for taking the time to let us know where we need to improve. Have a wonderful day.

10/10 Excellent

Erasmo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Amanda- AGM on 5 Jul 2023
Thank you for your stay and input. Have a good day.

4/10 Poor

Aidin

Disliked: Cleanliness, staff & service, property conditions & facilities
We never had our room cleaned during 4 days of stay
Stayed 4 nights in Jun 2023
Response from Amanda-AGM on 5 Jul 2023
We do apologize for the limited housekeeping service during your stay and the inconvenience this may have cause to your stay. Have a wonderful day.

8/10 Good

K NADINE

Business traveller
Liked: Staff & service, property conditions & facilities
Nice property, good breakfast. Just a few qwerks.... my door to the room was hard to open, had to give a good shoulder bump to it. No shower curtain, I used the towels provided to clean up the water. The housekeeping came in and straightened the room, took the bath mat but didn't replace it. All in all, I would stay there again.
Stayed 3 nights in Jun 2023
Response from Amanda-AGM on 5 Jul 2023
Thank you for letting us know where improvement need to be made. Have a great day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Amanda- AGM on 5 Jul 2023
Thank you for your survey. We will use it the improve. Have a wonderful day.

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amanda-AGM on 5 Jul 2023
Thank you for letting us know how we are doing . Have a wonderful day

4/10 Poor

Rosario

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady that was there at night was wonderful answered all my questions . It’s just the smell my room and the dirtiness didn’t do it .
Stayed 2 nights in Jun 2023
Response from Amanda-AGM on 5 Jul 2023
Thank you for letting us know how we are doing and where we need improvement. Have a nice day.

8/10 Good

ken, Lubbock

Travelled with family
Liked: Cleanliness, staff & service
Toilet flush too noisy.
Stayed 1 night in Jun 2023
Response from Amanda on 14 Jun 2023
Thank you for letting us know how we are doing.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was very helpful and friendly.
Stayed 2 nights in May 2023
Response from Amanda on 14 Jun 2023
Thank you for letting us know how we are doing.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service
The shower it was broke
Stayed 1 night in May 2023
Response from Amanda on 14 Jun 2023
Thank you for letting us know how we are doing.

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service
The room bead was relly comfortable and clean. However the interiors are due for an proper for a face lift.
Stayed 1 night in May 2023
Response from Amanda on 14 Jun 2023
Thank you for letting us know how we are doing.

6/10 Okay

Nora

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pretty decent property
Stayed 3 nights in May 2023
Response from Amanda on 14 Jun 2023
Thank you for letting us know how we are doing.

8/10 Good

Ricky

Stayed 1 night in May 2023
Response from Amanda-AGM on 5 Jul 2023
Thank you for your input on how we are doing and have terrific day.