Terrace/patio

Reviews of Courtyard By Marriott Dallas - Lewisville

3 out of 5
Courtyard By Marriott Dallas - Lewisville
2701 Lake Vista Dr, Lewisville, TX

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 683 reviews" "
Rating 8 - Good. 177 out of 683 reviews" "
Rating 6 - Okay. 98 out of 683 reviews" "
Rating 4 - Poor. 84 out of 683 reviews" "
Rating 2 - Terrible. 63 out of 683 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Jennifer, General Manager on 16 Apr 2024
Thank you for taking the time to provide us with feedback regarding your stay with us. We are glad to hear you enjoyed your time with us and hope to see you again soon!

6/10 Okay

Carolina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Close by to many things
Stayed 2 nights in Apr 2024
Response from Jennifer, General Manager on 16 Apr 2024
We appreciate you taking the time to let us know about your recent stay. We would love to hear any feedback you may have for us that would help us improve.

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Food was poor
Stayed 1 night in Mar 2024
Response from Jennifer, General Manager on 24 Mar 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and will address your concerns.

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The calmness and great customer service 👌
Stayed 2 nights in Feb 2024

4/10 Poor

john

Disliked: Cleanliness, property conditions & facilities
No Hot water and I had to shower using ice cold water.
Stayed 3 nights in Feb 2024
Response from Jennifer, General Manager on 26 Feb 2024
Thank you for taking the time to let us know about your recent stay. I am sorry that we were having hot water issues. We have since repaired those. We hope to see you again soon.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jennifer, General Manager on 5 Feb 2024
Thank you for taking the time to let us know about your recent stay. As we strive to impress each guest that stays with us, I'm sorry you did not enjoy your stay. I would love to hear more about what you feel we can improve upon, at your convenience. I hope to hear from you soon.

10/10 Excellent

Kaia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darryl who worked the bar/restaurant was the best! Please give him a raise!
Stayed 2 nights in Jan 2024
Response from Jennifer, General Manager on 5 Feb 2024
Thank you for taking the time to recognize Darryl and the excellent service he provided you. We have shared your comments with him and the rest of our staff. Please stay with us again soon!

10/10 Excellent

Montarious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jennifer, General Manager on 5 Feb 2024
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Linda A

Travelled with family
Stayed 2 nights in Dec 2023

8/10 Good

Edward

Stayed 1 night in Dec 2023

4/10 Poor

Viveca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Family Medical visit
The bathroom set up was very poorly designed. NO counter space. There was no complimentary coffee or tea in the lobby. Food was ordered from the bistro. And we were charged $8 per day for surface parking. All of the other dozen or so hotels around the Courtyard do not charge for surface parking. Very disappointed. I will book the other surrounding hotels next time.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jimmie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable, clean, and quite. Water pressure in the shower kinda sucked, but oh well.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer, General Manager on 7 Dec 2023
Thank you for your feedback on your recent stay. We hope to see you again soon!

6/10 Okay

Brett

Business traveller
Mediocre
Stayed 9 nights in Nov 2023
Response from Jennifer, General Manager on 7 Dec 2023
Thank you for taking the time to let us know about your recent stay. I apologize that it was mediocre, as we strive to ensure all of our guests are wowed by the service our staff provides. We do hope you will stay with us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Thank you for the good review.

10/10 Excellent

Gyo-hyun

Stayed 4 nights in Nov 2023
Response from Management on 26 Nov 2023
Thank you for leaving us a good rating.

8/10 Good

Kitty

Travelled with family
Liked: Cleanliness, staff & service
Housekeeping needs to vacuum under the couch cushion. We used the pull out sofa on this trip and it was covered in crumbs. Otherwise my work prefers this hotel for training trips and have always been pleased
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Thank you for leaving us a review. We are looking into to comments mentioned. Thank you for bringing it to our attention.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. Did not realize there was a separate charge for parking and no continental breakfast
Stayed 1 night in Nov 2023
Response from Management on 26 Nov 2023
Thank you for leaving us a good rating.

10/10 Excellent

Omar

Stayed 2 nights in Nov 2023
Response from Jennifer, General Manager on 6 Nov 2023
Thank you for taking the time to let us know about your recent stay. We are pleased to see you enjoyed your stay. Please come and see us again soon!

10/10 Excellent

Kitty

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff remembered me after my first visit. Everyone is kind and courteous. This property is my top choice for hotel when sending staff to Dallas for training.
Stayed 1 night in Oct 2023
Response from Jennifer, General Manager on 6 Nov 2023
We are pleased to be your hotel of choice in the Dallas area. I'm glad to hear the staff was welcoming. We hope to see you again soon!

10/10 Excellent

Sedric

Stayed 1 night in Oct 2023
Response from Jennifer, General Manager on 6 Nov 2023
We appreciate you taking the time to let us know about your recent stay. We hope to see you again soon!

10/10 Excellent

Sean

Stayed 1 night in Oct 2023
Response from Jennifer, General Manager on 6 Nov 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and hope to see you again soon!

6/10 Okay

Yanghong

Business traveller
Liked: Cleanliness, staff & service
no breakfast, not friendly with family
Stayed 1 night in Oct 2023
Response from Jennifer, General Manager on 11 Oct 2023
We are sorry to hear that you did not enjoy your stay with us. Unfortunately, as a Courtyard, breakfast is not included in your rate. We hope if your travels bring you to Lewisville again, you will allow us the opportunity to make it up to you. Thank you for taking the time to let us know about your stay.

10/10 Excellent

linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 room was extremely clean . Staffing was great . Definitely will stay again once I revisit
Stayed 2 nights in Oct 2023
Response from Jennifer, General Manager on 10 Oct 2023
We appreciate you taking the time to let us know about your recent stay. I am pleased to hear that your room was satisfactory and that our staff took great care of you. Please stay with us again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
It was amazing
Stayed 3 nights in Oct 2023
Response from Jennifer, General Manager on 10 Oct 2023
Thank you for taking the time to let us know about your recent stay. We are happy to hear that your weekend was amazing. Please come back and see us again soon!

6/10 Okay

Rickey Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was kinda turned off by not knowing they would charge me a daily parking fee, taken off the deposit.
Stayed 2 nights in Oct 2023
Response from Jennifer, General Manager on 9 Oct 2023
Thank you for taking the time to let us know about your recent stay. We do charge 8 per day for parking, which is noted on this website. We hope you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

EDANA

Stayed 1 night in Oct 2023
Response from Jennifer, General Manager on 6 Nov 2023
We are pleased to see you enjoyed your stay with us. Come back and see us again soon!

8/10 Good

Nancy, Tyler

Liked: Cleanliness, staff & service, amenities
Door to room was stuck and difficult to open. Only one luggage carrier for entire hotel. Had to sleep your things.
Stayed 2 nights in Sep 2023
Response from Jennifer, General Manager on 2 Oct 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback. We hope to see you again soon.

2/10 Terrible

Rhylian

Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 6 Nov 2023
I'm sorry to see you did not enjoy your stay with us. I would love to hear more about what went wrong and what we could have done to improve your stay. Please contact me at your convenience.

10/10 Excellent

Alma

Stayed 3 nights in Sep 2023
Response from Jennifer, General Manager on 6 Nov 2023
Thank you for taking the time to let us know about your recent stay. Please stay with us again soon!

2/10 Terrible

William

Disliked: Staff & service
They charged me for car parking $7 every night.
Stayed 3 nights in Sep 2023
Response from Jennifer, General Manager on 30 Sept 2023
Thank you for taking the time to let us know about your recent stay. We do charge for parking and I have verified that it is on our page here. I'm sorry you weren't aware that we charge for parking. I do wish you would have mentioned this to us during your stay so that we could have addressed it.

2/10 Terrible

Ewell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t stay there, but I couldn’t cancel my resveration.
Stayed 2 nights in Sep 2023
Response from Jennifer, General Manager on 26 Sept 2023
Thank you for taking the time to complete a review. In looking at your reservation, unfortunately, you booked an advanced deposit reservation. The reason for a discount is you book in advance and pay in advance and it is not cancelable or refundable.

10/10 Excellent

Tj

Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 26 Sept 2023
Thank you for taking the time to let us know about your stay. We appreciate your feedback and are pleased you enjoyed your time with us. Please stay with us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star
Nice place and clean
Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 26 Sept 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and are pleased you enjoyed your stay with us. Please come back and see us again soon!

10/10 Excellent

Debra, EDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman working the resturant was extremely kind and so respectful. Great service.
Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 19 Sept 2023
Thank you for taking the time to let us know about your recent stay and for the shout out for Darryl, our Bistro attendant. We are pleased you enjoyed your stay and hope to see you again soon!

6/10 Okay

Tad

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Our room had a odor, and I had to pay $5.00 for coffee
Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 19 Sept 2023
Thank you for taking the time to let us know about your recent stay. We proudly serve Starbucks in our Bistro (for purchase). There is complimentary coffee that we offer in your guest room. We appreciate your feedback and hope to see you again soon.

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Jennifer, General Manager on 14 Sept 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Joe

Liked: Staff & service, property conditions & facilities
Nice new property with clean modern conveniences. Will stay and will recommend again.
Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 14 Sept 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and are glad you enjoyed your stay with us. Please come back and see us again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Management on 10 Sept 2023
Thank you for leaving us a good score. We look forward to serving you again.

4/10 Poor

Rodel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jennifer, General Manager on 14 Sept 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback.

10/10 Excellent

Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer Service and very comfortable Stay
Stayed 2 nights in Sep 2023
Response from Management on 5 Sept 2023
Thank you for leaving us a good score! We look forward to serving you again.

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 5 Sept 2023
Thank you for leaving us a good score! We look forward to serving you again!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel staff was very nice and informative. Seemed very genuine
Stayed 1 night in Aug 2023
Response from Management on 23 Aug 2023
Thank you for giving us a very good score and review. We appreciate your time. We are happy to hear that your stay was pleasant. We will share the good review with the staff. :)

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jennifer, General Manager on 21 Aug 2023
Thank you for taking the time to let us know about your recent stay. We are pleased you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jennifer, General Manager on 21 Aug 2023
Thank you for taking the time to let us know about your recent stay. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Peter

Stayed 2 nights in Jul 2023
Response from Management on 5 Sept 2023
Thank you for leaving us a good score! We look forward to serving you again!

6/10 Okay

Dustin

Business traveller
Stayed 1 night in Jul 2023
Response from Management on 16 Aug 2023
Thank you for leaving us a score. We look forward to serving you again.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Management on 16 Aug 2023
Thank you for giving us good rating :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 16 Aug 2023
Thank you for the giving us a good score :)