Indoor pool, open 8:00 AM to 10:00 PM, pool loungers

Reviews of Best Western Plus University Inn

3 out of 5
Best Western Plus University Inn
1516 W Pullman Rd, Moscow, ID

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, nice room.
Stayed 1 night in Apr 2024
Response from ColleenL on 18 Apr 2024
HI Lynard. Thank you so much for your review of our hotel. We appreciate you taking the time to leave a great review of our property. We hope to welcome you back to our property soon!

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities
The room smelled like mens cologne. Staff seemed a little frustrated with things.
Stayed 1 night in Mar 2024
Response from ColleenL on 18 Apr 2024
Hi Kim, I'm so sorry about your experience at our hotel. I will certainly talk to our team to better your overall experience in the future. We appreciate your business and value your feedback. We hope you choose to stay with us again in the future.

10/10 Excellent

DOROTHY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for a Vandals basketball game and this hotel was as convenient as you can get. Staff was friendly and accomodating.
Stayed 1 night in Feb 2024
Response from ColleenL on 15 Apr 2024
Hi Dorothy. Thank you so much for your kind review. We appreciate your business and value your feedback! We hope that you choose to stay with us again in the future!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Breakfast was great - lots of different options, excellent hospitality!
Stayed 1 night in Apr 2024
Response from ColleenL on 11 Apr 2024
Hi Lisa! Thank you so much for your awesome review of our property. I will certainly relay the compliment to my housekeeping department. We hope you choose to stay with us again soon.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 3 nights in Mar 2024
Response from ColleenL on 4 Apr 2024
Hi Monica! Thank you so much for your review of our property. We hope you enjoyed your visit and hope you choose to stay with us again soon.

6/10 Okay

Stephen, Idaho Falls

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It’s the closest to the campus and so I will stay there again. The cover was pulled off of a box on the wall. It was a bit high so I’m not sure if it was a thermostat. Without the cover all we could see was electronics. The sheets were stained which was quite disgusting. The front desk staff are extremely friendly and helpful.
Stayed 2 nights in Mar 2024
Response from ColleenL on 29 Mar 2024
Hi Stephen, I'm so sorry to hear that your stay with us was less than satisfactory. Thank you for stating that you will be staying here again. We would love to make sure your next stay exceeds your expectations. Please feel free to book directly through one of our Managers at the front desk, so we can make sure we take care of you properly. Thank you again for taking the time to give us feedback on our hotel.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ColleenL on 29 Mar 2024
Hi Tracy Thank you so much for your review of our hotel. We hope you enjoyed your stay and hope you stay with us again in the future.

10/10 Excellent

Donovan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family liked the breakfast. We had something different every day. We also liked the pool and hot tub. Very clean and nice.
Stayed 3 nights in Mar 2024
Response from ColleenL on 28 Mar 2024
Thank you so much for your wonderful review of our hotel! We are glad you had the chance to enjoy our pool amenity. We hope you visit us again soon!

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but well maintained. Nice staff!
Stayed 1 night in Mar 2024
Response from ColleenL on 27 Mar 2024
Hi Mike,Thank you for your feedback. We are working on updates as quickly as we can! Thank you for acknowledging our staff. They are awesome, and we are lucky to have them.

10/10 Excellent

AmberLee

Stayed 1 night in Mar 2024
Response from ColleenL on 15 Apr 2024
Hi AmberLee. Thank you so much for your wonderful review of our property. We hope to see you again soon!

8/10 Good

Fred

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a party there with multiple adults and dozens of children and they used the pool and hot tub the entire day. There were 18 people in the hot tub and they didn’t even leave for a few hours. We just wanted to sit in the hot tub for 15-20 minutes they didn’t leave until they were kicked out at closing.
Stayed 2 nights in Mar 2024
Response from ColleenL on 25 Mar 2024
Hi Fred, I'm so sorry to hear about your experience. Feel free to let our Front Desk Managers know if this happens again. We are happy to ask them to let other use the amenities. I hope this doesn't affect you choosing to stay at our hotel in the future. We hope you give us another opportunity.

10/10 Excellent

Tausha

Stayed 1 night in Mar 2024
Response from ColleenL on 4 Apr 2024
Hi Tausha! Thank you so much for your review. I am so happy to see that you enjoyed your stay at our hotel. We hope you stay with us again soon!

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, restaurant and breakfast. Rooms are showing some age and wear, but clean and comfortable nonetheless.
Stayed 1 night in Mar 2024
Response from ColleenL on 14 Mar 2024
Hi Zachary, thank you for your review of our hotel! We appreciate you taking the time to highlight our amenities. We are working on upgrades to rooms as quickly as possible. We appreciate the feedback and hope you choose to stay at our hotel in the future!

10/10 Excellent

gregory, Walla Walla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aroma of fresh baked cookies greeted us as we walked in. It felt like we were home. The staff were incredibly nice. Rooms were clean. Great hotel.
Stayed 1 night in Mar 2024
Response from ColleenL on 4 Mar 2024
Hi Gregory! Thank you so much for your great review of our hotel. We are glad to hear that you enjoyed the fresh baked cookies. Our staff is definitely the best part of our hotel. Thank you again for taking the time to review our hotel. We hope you visit us again soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff checked us in early and were very accommodating. Room was clean and location was close to all amenities. I would definitely recommend this location if you are in need of a reasonably priced stay with everything you need.
Stayed 1 night in Feb 2024
Response from Hotel Management Team on 25 Feb 2024
Hi Jason! Thank you so much for taking the time to review our hotel. We are so happy to hear that you had an awesome experience. We hope you choose to stay at our hotel again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast Staff was great
Stayed 1 night in Feb 2024
Response from ColleenL on 14 Mar 2024
Hi Richard! Thank you for your review of our hotel. More importantly, thank you for acknowledging our staff, they are the unsung heroes of our hotel! We hope you choose to stay with us again soon.

10/10 Excellent

d

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ColleenL on 5 Feb 2024
Thank you for your review of our property. We are glad to see you enjoyed your visit and hope you choose to stay at our hotel again soon!

8/10 Good

Jennifer, Kingston

Liked: Cleanliness, staff & service, amenities
I like the ability to exercise, either in the gym or just walking the square of the building! Good breakfast, Nice staff. The rooms are nicely outfitted but the building is getting old and a little worn. I like the little fridge and the microwave.
Stayed 3 nights in Jan 2024
Response from CLopez on 1 Feb 2024
Hi Jennifer, thank you for taking the time to review our hotel. I'm glad to hear that you were able to use our gym and that you had a pleasant experience. Our breakfast program is something to proud of and our staff is awesome. Thank you for the feedback regarding the look of our hotel. I have passed it along to our upper management. Thank you again Jennifer!

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ColleenL on 25 Jan 2024
Hi Deborah! Thank you for your review of our hotel. We hope you choose to stay with us again!

6/10 Okay

Kyle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Upset the pool was not open, we did not get a discount due to this either. Kids were looking forward to it. Room was clean, check in was easy and buffet breakfast and service were great.
Stayed 1 night in Jan 2024
Response from ColleenL on 16 Jan 2024
Hi Kyle, I'm so sorry to hear that you did not have the experience you were expecting. If you choose to stay at our hotel in the future, I would personally like to assist in making your reservation so we can get you a better rate due to your lackluster previous experience with the pool being closed. I'm glad to hear that you had a great check-in and great service from our team member. Please don't hestitate to reach out for any future reservations.

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel kitchen was being remodeled and only had cold food available on limited hours. Pool and hot tub were also closed for a month. All of this we did not know when booking this hotel. Hotel seems dated and need of a refresh.
Stayed 2 nights in Jan 2024
Response from ColleenL on 16 Jan 2024
Hi Laura, Thank you for taking the time to review our hotel. Our pool is only closed for 10 days and we will be open later this week. We would love to host you again and offer you a great rate if you are in the area. Please contact me at the Front Desk for any future visits so I can make sure you have a more than satisfactory stay. We apologize you had a less than desirable experience.

8/10 Good

Lisa

Travelled with family, Travelled with family and small children
Everything was pretty good just would’ve liked better pillows. They were very squishy.
Stayed 1 night in Jan 2024
Response from ColleenL on 16 Jan 2024
Hi Lisa! Thank you so much for your feedback. We have relayed it to our Housekeeping departments. We hope that you choose to stay at our hotel in the future and we can provide a better quality pillow for you.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from ColleenL on 12 Jan 2024
Hi Brett! Thank you so much for your awesome review of our hotel! We thank you for taking the time to write about us and we hope you stay with us again soon.

10/10 Excellent

Mordecai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from ColleenL on 16 Jan 2024
Hi Mordrcai. Thank you so much for your awesome review of our hotel! We hope you choose to stay at our hotel again in the future.

10/10 Excellent

Rachel, Orofino

Stayed 1 night in Jan 2024
Response from ColleenL on 12 Jan 2024
Hi Rachel! Thank you so much for taking the time to review our hotel. We are so happy to hear that you had an awesome experience. We hope you choose to stay at our hotel again.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from ColleenL on 16 Jan 2024
Hi Scott! Thank you so much for taking the time to review our hotel We are so happy to see you had a great stay. We appreciate your business and look forward to you staying with us in the future!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ColleenL on 16 Jan 2024
Hi Kim! Thank you for taking the time to review our hotel. We are so happy to see that you enjoyed your stay. We hope you choose to stay with us again in the future!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ColleenL on 16 Jan 2024
Hi Kimberly! Thank you so much for taking the time to review our hotel. We appreciate your business and value your feedback. We hope you stay with us again soon!

2/10 Terrible

Ryan

Stayed 1 night in Dec 2023
Response from ColleenL on 12 Jan 2024
Hi Ryan, I am so sorry to hear that you had a bad experience at our property. If there is anything we can do to rectify your poor experience please let us know. We hope you give us a chance in the future to provide you with an excellent stay.

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moscow BW has a nice staff.
Fast and friendly check in. Room clean and as expected. Man that maintained the breakfast area this AM did a fantastic job and has a great polite presence.
Stayed 1 night in Nov 2023
Response from ColleenL on 13 Dec 2023
Hi Bob! Thank you so much for your awesome review of our hotel! Our breakfast team is so amazing. We are lucky to have them. Alan is certainly our shining star! We hope you visit us again soon.

10/10 Excellent

Olga

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and free welcome drink and free cookies
Stayed 1 night in Nov 2023
Response from ColleenL on 13 Dec 2023
Hi Olga! Thank you so much for your amazing review of our hotel! We really appreciate your feedback. I'm so happy you enjoyed the complimentary drink offered Sunday - Thursday and our fresh daily cookies! We hope you stay with us again soon!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything AOK
Stayed 4 nights in Nov 2023
Response from ColleenL on 13 Dec 2023
Hi Steven! Thank you for your review of our property! We are glad to hear that you enjoyed your stay and look forward to welcoming you back to our establishment.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ColleenL on 16 Jan 2024
Hi Danielle! Thank you for your awesome review of our hotel. We are glad to see you enjoyed your visit. We hope to host you again soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check-in were great
Stayed 1 night in Nov 2023
Response from ColleenL on 27 Nov 2023
Hi Andrew! Thank you so much for your feedback. We really appreciate you taking the time to review our hotel. We hope you stay with us again soon!

8/10 Good

Donald, Rancho Palos Verdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay in Moscow. Clean, quiet, with a good breakfast and a very friendly staff
Stayed 3 nights in Nov 2023
Response from ColleenL on 27 Nov 2023
Hi Donald,Thank you for reviewing our property! We appreciate your business and value your feedback. Thank you for recognizing our staff. We are lucky to have them. We hope you stay with us again soon.

8/10 Good

Genesee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ColleenL on 27 Nov 2023
Thank you for your review! We hope you stay with us again soon!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from ColleenL on 13 Dec 2023
Thank you Richard for your awesome review of our property. We appreciate you taking the time to recommend our hotel. We hope you stay with us again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint i have is i had reservations for three nights. I was called away and need to cancel my last night. Sadly i was told they atill had to charge for that night. Also the price for the third night was $25 more.
Stayed 3 nights in Oct 2023
Response from ColleenL on 27 Nov 2023
Hi Daniel! I'm so sorry to hear about your experience. We do value your feedback and appreciate you taking the time to write about your experience. We hope you give us the another opportunity to exceed your expectations.

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay often as expected
Stayed 1 night in Oct 2023
Response from ColleenL on 27 Oct 2023
Hi David. Thank you for your review of our property. We hope you enjoyed your visit and choose to stay with us again.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one night but very nice & quiet!
Stayed 1 night in Oct 2023
Response from Colleen L on 26 Oct 2023
Hi Rick! Thank you so much for your review! We really appreciate your business and value your feedback. We hope you choose to stay with us again soon.

10/10 Excellent

Robert

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Very nice staff but everything is very “tired” the desk chair belongs at the dump - pretty bad
Stayed 1 night in Oct 2023
Response from ColleenL on 26 Oct 2023
Hi Robert, thank you for letting us know. We have relayed the information to our housekeeping department to replace the chair. We really value your feedback and appreciate your business. I'm glad to hear that the staff did a great job making you feel comfortable at our hotel. We hope you choose to stay with us again in the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ColleenL on 24 Oct 2023
Hi Nicole! Thank you so much for taking the time to give us a review. We value your feedback. We hope you choose to stay with us again soon!

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023
Response from ColleenL on 24 Oct 2023
Hi Michael! Thank you so much for your awesome review of our hotel. We appreciate your feedback and value your business. We hope you stay with us again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect.
Stayed 1 night in Oct 2023
Response from ColleenL on 27 Nov 2023
Hi Diane! Thank you for your awesome review. We really value your feedback and appreciate your business. We hope you stay with us again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from ColleenL on 27 Nov 2023
Thank you for taking the time to review our hotel! We hope you enjoyed your visit with us and hope you visit us again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ColleenL on 23 Oct 2023
Hi Kenneth! Thank you so much for your awesome review of our property! We appreciate your business and look forward to welcoming you again in the future!

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine, the staff, the restaurant. I will stay here on my next trips.
Stayed 5 nights in Oct 2023
Response from ColleenL on 19 Oct 2023
Jaime, thank you so much for your awesome review of our hotel! We really hope you stay with us again soon. We will let our staff know that they did a great job.

8/10 Good

Verdine

Stayed 1 night in Oct 2023
Response from ColleenL on 27 Nov 2023
Thank you Verdine for your review of our property! We hope you stay with us again soon.

10/10 Excellent

Monique

Stayed 2 nights in Oct 2023
Response from ColleenL on 27 Nov 2023
Thank you for reviewing our property! We appreciate your business and value your feedback. We hope you stay with us again soon.

8/10 Good

James William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. One of my favorite benefits is the great breakfast. It has to be the best of any place I have stayed. The restaurant and bar is also very good with amazing staff. The staff is always above average on help and willingness to serve!
Stayed 4 nights in Sep 2023
Response from Colleen L on 6 Oct 2023
Hi James! Thank you for your review of our property. We are so lucky to have our staff. They are rockstars. We are glad to hear that you enjoyed our breakfast and restaurant. We hop you stay with us again soon!