We booked the hotel over the internet and took the optional upgrade to the luxurious room (with a Jacuzzi)
When we got there the room wasn't at all what we expected.
Our room came without a safe. The Jacuzzi was not working at all. We had no DVD player / music - just a TV with the basic French channels (which was of no use at all to us and remember - this is the luxurious room)
We asked for another room with safe, working jacuzzi and DVD but reception confirmed that this was the standard for all the luxury rooms - no safes and a general problem with all jacuzzis being out of order.
The room was very noisy at night times and very early mornings - snow car races opposite the road until midnight and snow scraper trucks from 5:30am onwards.
The heated pool wasn't hot enough to get into and the pool room was cold.
The food was really bad quality and often undercooked although the food was more than enough. The menu had limited variety - only four main course options, repeated every night. Some of these meals were not even available when ordered and the same for the selection of wines.
The staff was really helpful and friendly (but the director was very unhelpful, immature and arrogant)
The service in general was really bad due to a lack of staff and very poor management.
friendly staff - good location - beautiful views - and LOTS of water for dinner :-)
sarka from london, united kingdom
The hotel, with views of the mountains, is located 150 meters from the slopes. Rooms have been renovated in 2008 and offer …More
Nice hotel - lovely breakfast. Very handy for ski-ing, parking right under the hotel, ski lockers and easy access to lifts. Located right at the top of the village - we needed snow chains as the road was snowy and steep.
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