I enjoyed my stay here. The staff was excellent. Very friendly and helpful. There was always someone available to speak english, fortunately, since my spanish is poor.
The room was spacious. The linens were clean, crisp white- with no spots or questionable stains. The towels were plush and plentiful.
The food was delicious, although there are a multitude of eateries within walking distance. The food prices were a little high, but the convenience and quality were worth the price a few times. Usually I ate elsewhere, or bought supplies and prepared food in my microwave in my room.
My room refrigerator stopped working shortly after my arrival. When I called to report it, a service person was there to investigate the problem within the hour. As he could not repair immediately he replaced the unit all within the hour.
I had a problem with one of the 2 televisions. Again, repaired soon after I reported it.
I personally like the fact that the bedroom is separated from the kitchenette/living room. I have read some reviews where people thought it odd. I have family in to visit and appreciated the ability to close the bedroom door.
The exercise room was locked the only time I tried to go there. I enjoyed the pool and the kiddie pool was available also. If I had to find a complaint, it would be that I would like a private hallway to the elevator to return to room after swimming. Although there is a restroom/changing room just inside the door by the pool area.
Dee from Ohio, USA
Welcome to new Hotel concept with Mexican flavor and tradition combined with modern architecture. The best industrial and …More
The staff is very friendly and accommodating, the location central and conveniently close to downtown "Centro Historico", and multiple shopping centers and restaurants. The rooms are comfortable and very clean. Minor conditional issues (worn towels, minor mildew issues), but the rates are very reasonable.
Kyle from Las Vegas, NV
Welcome to the full service hotel mexico plaza poliforum leon ideally located midtown in the north financial area featuring …More
This hotel is excellent if you want a place to spend a comfortable night in a very clean, amiable and in a well located place. If your intention is to spend all your time on vacation within the hotel grounds then this is not the place for you.
The staff is as I mentioned extremely amiable the rooms are clean and comfortable. You get free internet access and let’s face it what else do you need when you go on vacation.
Overall I highly recommend this hotel.
Restaurant service excellent.Good food.
I had bad experience with the receptionist my wife call me 18 times and they didn't call my room she was trying for almost 2 hours the recepcionist almost never answer the phone maybe she was too busy with new guests and maybe she needs somebody else to help her or she needs to be trained.
in my room the telephone didn't work I reported and they didn't fixed I had to fixed it was a loosen wire.
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