Indoor pool

Reviews of Hilton Garden Inn Devens Common

3 out of 5
Hilton Garden Inn Devens Common
59 Andrews Pkwy, Harvard, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 428 out of 722 reviews" "
Rating 8 - Good. 181 out of 722 reviews" "
Rating 6 - Okay. 61 out of 722 reviews" "
Rating 4 - Poor. 32 out of 722 reviews" "
Rating 2 - Terrible. 20 out of 722 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mandy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My boys love the pool and hot tub.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia, Coventry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice. The staff was friendly and what I liked most was it was safe.
Stayed 3 nights in Mar 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Sandra

Travelled with family
Disliked: Property conditions & facilities
Some of the staff was incredibly RUDE! The woman attending to the breakfast area was one of the rudest people I’ve ever encountered in hospitality! There were 4 coffee urns set up and ALL OF THEM were empty. My wife was trying to get a cup of coffee while another gentleman was too. This gentleman asked the woman if she could bring over her carafe and pour him a cup as all the urns were empty, she looked him the eye and very loudly and sternly said NO! None of us could believe it. My wife looked at me and said “let’s go”.. we left without coffee or eating and purchased food elsewhere.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thank you for sharing your feedback with us! We strive to ensure all our guests have a positive experience. Your feedback gives us the opportunity to make corrections for your next visit. Please feel free to reach out to the hotel directly.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and check in, quiet and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Jay

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel, Brick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Erin

Stayed 1 night in Feb 2024

8/10 Good

Leslie

Travelled with family, Travelled with family and small children
Good for the price
Stayed 1 night in Feb 2024

6/10 Okay

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
U
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry to see you were unable to rate your stay with us a 5. We are reviewing our procedures and making changes for your next stay with us.

6/10 Okay

Franchesca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great room and place but I was not treated good, the person who was supposed to great me didn’t greeted me she had mad face attitude, and shouldn’t have people like this working at so great Hotels.
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry to see you were unable to rate your stay with us a 5. We are investigating your check in and check out process and making changes for your next stay with us.

4/10 Poor

Douglas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our trip to Wachusett Mountains led us to the Hilton hotel primarily for its pool, a feature we considered crucial for our kids' enjoyment. Despite other options in closer proximity to the mountains, we opted for Hilton for this reason. Regrettably, upon arrival, no one informed us that the pool was closed. Despite our efforts to seek assistance, we found no resolution as the manager expressed an inability to assist us further. The experience turned out to be the most disappointing stay of our lives, leaving our children immensely frustrated. We earnestly hope for a better experience in the future with this hotel. Additionally, we hope that someday the hotel will provide an opportunity for us to change our review to a positive one.
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are sorry to see you were unable to rate your stay with us a 5. Unfortunately, there was not insight on the pool closure. Unfortunately, there are many factors into the pool that can cause an abrupt closure. We do understand, how important the pool is to families and will continue to ensure we are able to ensure the pool opening and any shut downs are short. Thank you for your feedback we are working on correcting any further issues.

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night. It was very convenient and clean.
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We are happy you enjoyed your stay with us and look forward to seeing you again soon!

8/10 Good

Holly A.

Travelled with family
Liked: Property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2024
Response from Melissa on 20 Feb 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

8/10 Good

Mark

Stayed 4 nights in Jan 2024

10/10 Excellent

Ydelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property very much
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We enjoyed having you as our guest, and are happy you had an enjoyable stay with us. We look forward to seeing you again soon!

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

6/10 Okay

Nathaniel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are sorry you did not enjoy your stay with us. We are always striving to ensure each guest has a pleasant experience. We are working on our short fall to ensure your next stay is an enjoyable one.

10/10 Excellent

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

8/10 Good

Kaila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

6/10 Okay

Raven

Stayed 1 night in Jan 2024

10/10 Excellent

Catherine, Maxwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

6/10 Okay

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
Run dklwi
Response from Melissa on 20 Feb 2024
We are sorry you did not enjoy your stay with us. We are always striving to ensure each guest has a pleasant experience. We are working on our short fall to ensure your next stay is an enjoyable one.

8/10 Good

Jin Joo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice and comfortable but the floors are thin. We’re unlucky to be in a room below where kids were jumping up and down.
Stayed 1 night in Jan 2024
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fighter place and the tv was broken everything is broken in there!
Stayed 1 night in Dec 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were outdated, bathroom had broken fixtures, fan was not working, caulking around tub and shower was old and needed to be replaced, sink had no drain catch, and the shower didn’t quite work. The pool water was cloudy and the chlorine was so strong it burned my eyes. Aside from that the staff was great the service was great. Really just esthetics needed to be updated, which I didn’t expect from a Hilton.
Stayed 3 nights in Dec 2023
Response from Melissa on 20 Feb 2024
We are sorry you did not enjoy your stay with us. We are always striving to ensure each guest has a pleasant experience. We are working on our short fall to ensure your next stay is an enjoyable one.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing bed and shower very quiet
Stayed 3 nights in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Witchy

Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Shawn, Westbrook

Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

4/10 Poor

Carmen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed is extremely hard. No confortable to sleep.
Response from Melissa on 20 Feb 2024
We are sorry you did not enjoy your stay with us. We are always striving to ensure each guest has a pleasant experience. We are working on our short fall to ensure your next stay is an enjoyable one.

10/10 Excellent

Renata

Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Hongxia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dee at front desk was very nice and helpful. Great check-in experience.
Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Clean modern hotel. Attentive staff. Great location.
Stayed 1 night in Dec 2023
Response from Melissa on 20 Feb 2024
We are happy to see you enjoyed your stay with us. We can't wait to see you again.

10/10 Excellent

Monica E

Stayed 1 night in Dec 2023

10/10 Excellent

Karmella

Liked: Amenities
Awesome property
Stayed 1 night in Dec 2023

4/10 Poor

Ronda

Travelled with group
Disliked: Cleanliness
There were ants in our room! We stayed for two days and they did not clean the room . There was a sign that said for extended stays they don’t clean every day but we were only there for 2 days.
Stayed 2 nights in Dec 2023

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Alarm went off in the hall. Spoke with the mgr on duty and asked what it was. The response we got from him was "I don't know" we asked if we should evacuate and again we got "I don't know"(great way to install confidence in the people staying there. Turned out to be the fire alarm but it didn't go off in our room. Then the next day we had our "do not disturb" sign on the door and 3 times they came to our room.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda, New Bedford

Stayed 1 night in Nov 2023

8/10 Good

Heidi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Staff was helpful and competent.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place and price
Stayed 1 night in Nov 2023

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023