Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, clean

Posted 31-Mar-2015
Pros: Location, quiet
Comfortable, clean room and facility. Convenient location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Massachusetts

5 stars

Posted 02-Mar-2015
Great hotel! Staff was very polite. Welcome cookies are fantastic. Ordered room service, very fast delivery and meals were delicious. Super comfortable bed AND pillows! Slept wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Mar-2015
Just a quick overnight. Breakfast was excellent. Wish the pool had been open.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Not cheap, but worth it.

Posted 11-Feb-2015
Pros: The clean and comfortable room
Cons: Clean parking lot and fix elevator!
Location: Lots near by for dinning and shopping. Whitney mall was a nice mall to shop at. Love Macy's there.
Most expensive hotel in the area. The bed is so comfortable. The elevator was all marked up and they don't shovel around your car. We were parked in handicap parking and we had to climb over the snow just to get into the car. I thought that they would make sure to clean the handicap spaces for obvious reasons!
3 out of 5
by A verified traveller

Noisey night sleep

Posted 08-Feb-2015
Traveling with 3 kids can be challenging. The beds were quite uncomfortable and so noisey. The entire room knew if anyone moved nevermind turned out. The bedding was just as loud and uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Durham NH

Minor issues

Posted 02-Feb-2015
Pros: still a nice hotel and does not show its age as much as some do. lots of plugs to be found in the room at lamp bases and headboards.
Cons: If the romm is supposed to have fridge according to computer system...i should not have to call and interrupt my time to wait for it.
Location: this is my home town so it is all about family
The person at the Check In desk was great and helped me find a room on the first floor. I had not requested one, my mistake in thinking the type of room i had would be on the first floor. Found a place with a fridge and microwave and made sure to tell me to call if they did not have one. Why they would need to say that means their system is not reliable. I did have to call to get a fridge and decided not to bother with micro. Fridge came quickly but came to find out the next morning when I found frozen water...that it was more freezer than fridge. Toilet seat in bathroom was sketchy...actually had a piece of wood under it to steady it but you could rock back and forth. We did tell them on the way out. They did not have a second roll of toilet paper in the room and we did not think to ask for one for the housekeeper when she came by...we did not want full service but never thought to check for a back up roll. So some minor issues but nothing huge....will be back again...
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice staff

Posted 23-Jan-2015
Pros: Staff was very nice.
Cons: The food at the restaurant could be a little better.
We stood there overnight. This is our third time staff, was very nice. The room was on the chilly side but once I figured out how to deal with thermostat it worked fine and warmed up fast.
2 out of 5
by A verified traveller

Posted 20-Jan-2015
No hair dryer or refrigerator. No small table. I was woken at 6:30 in the morning by the sound of someone urinating in the next room or the overhead room. I could pretty clearly hear our neighbors. Your hotel looks very nice but you should stay in one or your rooms as a regular customer. A lot left out and for $125 a night I expected more.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, Massachusetts

Posted 20-Jan-2015
Good for the most part, excpet for the bathtub being full of hair.
5 out of 5
Recommended
for Families
by A verified traveller

Leominster

Posted 04-Jan-2015 on Hotels.com
They were very respectful.