Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
Cons: bar stools in lounge are horrible
generally very pleasant stay Staff especially lounge/restaurant staff amazing
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Oct-2014
there were no bath towels in my room which made my shower a little difficult since I had to use hand towels to dry off
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Sep-2014
The sink fixture wasn't attached properly, I mentioned it to the concierge and it was taken care of.
5 out of 5
Recommended
by A verified traveller

Posted 15-Sep-2014 on Hotels.com
This was a perfect one night get away for us! Except for a missing set of towels in the bathroom when we checked in, it was exceptional from the start. and the missing towels were very easily and quickly taken care of! We will definitely stay again... a great place for the price!
4 out of 5
Recommended
for Getaway With Friends
by Jerryfrom Connecticut

Double Tree Hotel Stay

Posted 26-Aug-2014 on Hotels.com
When we arrive we were greeted warmly. After checking in we checked out the room. It seemed fine. The room was clean and fresh. The air conditioning worked fine. I really don't have any major complaints / issues. But when I asked if my brother could be put on the same floor I was told no problem, she would take care of it right then and there. When we got back to the hotel I learned that my brother was placed 4 floors below me. Seems like even though she smile and said sure she couldn't be bothered to help. Our stay was good otherwise. And I might try it again. The only other item was that I didn't really care for the soap in the bathroom. Glad I brought my own. Breakfast was available and good. Although they did charge $2 for a cup of coffee to go. We had one and waited outside until our family came down to join us. The location wasn't bad and we got to the highway fairly easily on the way home.
4 out of 5
Recommended
for Families
by CMHfrom WV

very nice facility

Posted 24-Aug-2014 on Hotels.com
Maid service did not meet my expections. Failed to clean room one day. Did not leave cups or clean glasses each day or hand towels. Had to call desk for services.
4 out of 5
Recommended
for Families
by John

Hotel Staff

Posted 22-Aug-2014 on Hotels.com
I would of given the hotel five stars, but went down for breakfast one morning and my waitress disappears for more than thirty minutes and I had to go find her to get my check.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Poughkeepsie, NY

Posted 17-Aug-2014
Pros: Convenient and nice looking. Nice pool. Warm cookie upon arrival. Bed linens were pretty comfy.
Cons: Hot and or free coffee in the morning. Security to keep the loud people out quite. Nicer reception desk people.
We've been staying at this hotel when it was a Sheraton for years when we come visit my sister n law. The Double Tree has made some very nice cosmetic changes in the lobby, bar and rooms. However we were disappointed that one and sometime two of the three elevators were not working. Also the ice maker on our floor wasn't working so we needed to trek down to another floor after our long drive. We also only had one glass in our room for 4 people and the coffee machine in our room either didn't work or was too complicated to figure out. We ordered room service and the coffee was cold. So we went down stairs to the restaurant to get coffee to go and it was $2.50 for a tiny cup. Felt like a rip off. Most nice hotels either have free coffee or Starbucks canteens or something more of a courtesy than a hardship. It was also very loud after quite hours. I was woken up several times by drunken people in the calls between 12am and 4am. It was very frustrating.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 09-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Wesleyfrom North Hampton, NH

Excellent Stay!

Posted 06-Aug-2014 on Hotels.com
The bed was extremely comfy! Clean room, no odors or issues. I would definitely stay there again.