Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified travellerfrom Leominster, MA

Good for what we wanted. Good for what we wanted.

Posted 28-May-2015
Pros: Location, restaurant, very pleasant staff.
Cons: See above.
Location: We were going to a funeral, and the location was good for us.
My wife is in a wheel chair, and the room was not great for a handicapped person, although it was a "handicapped" room. The side of the tub was much too high - there was no way she could have gotten into it. It was tough for me to get in for a shower. Also the door into the room kept closing, making it difficult to get a person in a wheel chair in or out. There also was a little dirt on the floor of the room and the bathroom - not a major concern.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom pa

Great stay !!!

Posted 18-May-2015
Really nice facility. Great clean scent free room. Bathroom was clean and room was great !!! Give it a try , it's worth it !!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, clean

Posted 31-Mar-2015
Pros: Location, quiet
Comfortable, clean room and facility. Convenient location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Massachusetts

5 stars

Posted 02-Mar-2015
Great hotel! Staff was very polite. Welcome cookies are fantastic. Ordered room service, very fast delivery and meals were delicious. Super comfortable bed AND pillows! Slept wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Mar-2015
Just a quick overnight. Breakfast was excellent. Wish the pool had been open.
3 out of 5
Recommended
for Getaway With Friends
by Catherine

This traveller left a rating score only Posted 28-Feb-2015 on Hotels
5 out of 5
Recommended
for Families
by Lyndafrom MA

Nice Hotel

Posted 21-Feb-2015 on Hotels
Nice hotel. Great bar and restaurant. There hallways and elevators were a bit in need of an update. Rooms were nice though a bit small. Helpful and friendly staff. Tolerant of our children.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Not cheap, but worth it.

Posted 11-Feb-2015
Pros: The clean and comfortable room
Cons: Clean parking lot and fix elevator!
Location: Lots near by for dinning and shopping. Whitney mall was a nice mall to shop at. Love Macy's there.
Most expensive hotel in the area. The bed is so comfortable. The elevator was all marked up and they don't shovel around your car. We were parked in handicap parking and we had to climb over the snow just to get into the car. I thought that they would make sure to clean the handicap spaces for obvious reasons!
3 out of 5
by A verified traveller

Noisey night sleep

Posted 08-Feb-2015
Traveling with 3 kids can be challenging. The beds were quite uncomfortable and so noisey. The entire room knew if anyone moved nevermind turned out. The bedding was just as loud and uncomfortable.
2 out of 5
Recommended
for Couples
by Teodorofrom The woods

Over the top lobby equals lack of room comfort.

Posted 07-Feb-2015 on Hotels
Stay was ok. No fridge in the rooms. Bathroom was really small compared to most hotels. You can here people have conversations in the hallways and closing of other doors.My biggest concern is the integrity of the staff. My wife had left her Tiffany's necklace in the bathroom and I'm sure 100% that it was left behind.I contacted the hotel and was notified that the staff did not find anything and it's obvious that the next person in that room is the cleaning service. And for that I will not be returning to the hotel. Our mistake on leaving it, but the hotel lacks values.