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Reviews of The Cedars Hotel & Restaurant

3.5 out of 5
The Cedars Hotel & Restaurant
Cedar Road, Leicestershire, Loughborough, England

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 138 reviews" "
Rating 8 - Good. 54 out of 138 reviews" "
Rating 6 - Okay. 28 out of 138 reviews" "
Rating 4 - Poor. 20 out of 138 reviews" "
Rating 2 - Terrible. 7 out of 138 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful independent hotel
Wonderful little independent hotel handy for our trip to Leicester. Booked two rooms - both comfortable and fine. Room 7 however had a large extractor fan right outside the window and was a little noisy. Only fault in an otherwise excellent stay with a fantastic optional breakfast. Particularly polite and helpful staff.
Stayed 1 night in Jul 2022

8/10 Good

Chrstopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and lovely food in restaurant
Staff are lovely and friendly. Food is very nice, good selection of drinks. You can sit in the large garden watching the steam and deisel trains go by. Room is a good size and had all the facilities you need, comfy bed. This is a budget room and you get what you pay for
Stayed 1 night in Jul 2022

10/10 Excellent

Catherine

Stayed 1 night in Jul 2022

10/10 Excellent

A

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Trevor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling Hotel Check Review Sites
20 minutes for 4 people to check into 4 rooms. Run-down and shabby room with sticky carpet. Radiator that couldn't be turned off so extremely warm and uncomfortable at night. Shower in room that didn't work properly. No soap or shower gel provided. Sharp remnants of a cable pin sticking out of wall next to bed which I caught my arm on. 4 breakfasts that were pre-ordered but completely wrong when the food arrived. Blase and disinterested staff who accepted no responsibility for any of the problems and never offered an apology. Overall a dreadful experience.
Stayed 1 night in Jun 2022

6/10 Okay

Sheila

Stayed 1 night in May 2022

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Nice hotel
Excellent staff service and food
Stayed 2 nights in May 2022

10/10 Excellent

Karen

Stayed 1 night in May 2022

2/10 Terrible

David

Disliked: Property conditions & facilities, room comfort
The Cedars Hotel, Loughborough
From the outside the hotel is disappointing and the room was even worse. Check-in was pretty disastrous - really onerous terms & conditions. There was a pillow missing to start with on entering the room. The fabric of the room was tired and the bathroom was out of the seventies with a shower that was a trickle at best - dangerous to use due to a lack of a bath mat. The room was so hot a portable fan had been put in place but no one could have slept with it on. The bed's mattress needed changing as it had a gradient. TV could not be used as it was so small and could not be viewed from the bed and the chairs provided were hard as nails. Did not have breakfast as you had to fill out a form just like in hospital. The room looked out onto the kitchens so I'm glad I gave it a miss. I will certainly never stay there ever again. Completely overpriced and bad value - worst Hotels.com Hotel I have ever booked. Needs a visit by the Hotel Inspector!
Stayed 2 nights in May 2022

8/10 Good

Shellon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Waiting response from Hotel.com and Experia.
The stay was as expected. The staff were brilliant but the rooms were on the small side and felt very cramped. The service was marred by covid (bar not open late into the evening and shortage of some staff), but they seemed to be making the best they could. We are extremely disappointed to arrive home and find a further invoice from Experia, which the hotel and your own online assistant cannot find any reason for. I am still waiting for confirmation this invoice does not need paying, and the reason it was sent. This was promised by Darelle, your online assistant.
Stayed 1 night in May 2022

10/10 Excellent

Ian

Stayed 1 night in May 2022

8/10 Good

M Patricia

Liked: Cleanliness, staff & service, room comfort
A very enjoyable stay at the Cedars
Food at dinner was fairly simple but well presented and quality was excellent. Breakfast was very nice as well. Service was pretty quick. Location is perfect for trainspotters from the Steam Garden and is a short walk from the station. The B & B backs on to the Great Central Railway tracks. We needed a bit more warmth one night and a duvet was offered immediately with a smile at the ungodly hour of 11.45 p.m.
Stayed 2 nights in Apr 2022

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Had the one night, staff really friendly and polite, good service, had dinner and breakfast both meals were lovely, beds were really comfy, room we had was perfect for us to see the trains on the GCR, will definatley book again next time we stay down there.
Stayed 1 night in Apr 2022

4/10 Poor

tim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Tim

Stayed 1 night in Apr 2022

4/10 Poor

Gary

Business traveller
Disliked: Property conditions & facilities
Cedars Hotel
first impression when entering the hotel was wow as it looked just like the Hotel.com pictures, however I was then informed that there was no food available as the kitchen was closed which meant going out again. On reaching the room it didnt look anything like the pictures shown on Hotel.com. The TV was smaller than some computer monitors these days the décor was tired with rust patches that fell off the bathroom radiator. Shower curtains looked as if they had not been washed / changed in a while as they were grey. The shower ran off the bathroom taps and had no thermostat. The room was warm but appeared to get very hot during the night, it was also very noisy with lots of creaking noise from the room above from people moving around. On a positive note the Bed was comfortable and an effort had been made to update the room with what appeared to be a Ikea Table and Chair. Free car parking was available on site but was rather full on some evening with the number of vans parked there. The Cedars would not be my first choice for a stay in Loughborough.
Stayed 5 nights in Mar 2022

8/10 Good

CATHERINE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Leigh on 27 Mar 2022
Thank you Catherine for the high score you gave us.

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were nice. Plenty of parking. Pleasant bar. Good value.
Stayed 2 nights in Jan 2022
Response from Leigh on 27 Mar 2022
Thank you Steven for your fabulous review .

2/10 Terrible

victoria

Stayed 1 night in Dec 2021

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel felt like home
Stayed 1 night in Oct 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loughborough stay
Very nice meal at a good price
Stayed 1 night in Nov 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good service
Stayed 4 nights in Oct 2021

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated, needs modernisation
The room we stayed in was very dated and i didnt expect that from the photos shown online. The carpet and walls were stained, a mud stained towel was found on top of the wardrobe and we don't know how long it had been there unseen. A lot of updating is required. But the staff were very lovely and the food was good, the garden is a lovely place to sit and have a drink seeing the steam trains go by.
Carpet stains
Wall stains
Dirty towel found
View from room
Stayed 2 nights in Aug 2021

6/10 Okay

Madoda

Stayed 1 night in Aug 2021

8/10 Good

Ceri

Liked: Staff & service, room comfort
Reasonable budget choice
The hotel was a mixture of tired and newly refurbished. Our room was comfortable especially the bed, but there were a few issues with the bathroom door being difficult to close and the light above the basin not working. However, overall it was a pleasant hotel and the staff were lovely - really helpful and friendly. They were very stretched however, as the hotel was extremely busy. I suspect that was the reason for most of the hiccups we had. They were quick to respond to any issues though. We thought this was a reasonable hotel for the price and in a nice, quiet location. It just needs a little TLC and a few more staff to be a very good one.
Stayed 2 nights in Aug 2021

4/10 Poor

Pam

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In Need if some TLC
The hotel is generally in need of a complete refurbishment. The stair carpet leading to the rooms is filthy and either needs replacing or a damned good clean.
Stayed 1 night in Aug 2021

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Desk and window sill coated with a layer of dust (photos available). Dripping shower. Debris on floor (toe nails, etc). On the other hand, all staff very friendly and helpful and food in restaurant delicious.
Stayed 2 nights in Jun 2021

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Alister

Business traveller
Liked: Staff & service, room comfort
Nice Experience Overall, with Minor Downsides
Exceptional service in the current times, staff were welcoming and friendly. Enjoyed an excellent burger with chips in the bar, (un) socially distanced of course, very reasonably priced, a welcome change of what's on offer at the moment. Only observation is that the rooms could do with a bit of attention, they are looking a bit tired in places, only one of the three uplighters in my room were working, the loo cistern would not fill up which I quickly fixed but will ultimately need looking at and the hand soap dispenser was empty which reception gave me a packet to fit myself, so no big issue but ideally should have been checked. I also had to release a few field spiders which given the semi rural location is not surprising, but a quick check and clean before arrival would have been useful and set a better impression. Only other minor issue is that there were no plug sockets near the bedside, which is a must have to charge devices in the 21st century. Despite the downsides I would have no hesitation in staying again.
Stayed 1 night in Jun 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The other guests at the hotel were horrid. I was working away from home in the NHS. The other guests would be up till late, loud, swearing alot, banging doors till late for cigarettes, lighters and what soundes like drugs. Could hear everything through the paper thin walls. Horrible smells coming from other rooms. Hotel staff were nice and my room was clean, that was the only positive.
Stayed 3 nights in Apr 2020

6/10 Okay

James

Business traveller
Disliked: Property conditions & facilities
Very dated and worn ,
Stayed 1 night in Feb 2020

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Loughborough
Nice place, good welcome, good mixed grill. Very good value
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Edward

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
A one nighter stop over
Quiet location, near the village centre, friendly staff, nice breakfast. However, the rooms were a bit dated, and the bed was a little uncomfortable.
Stayed 1 night in Oct 2019

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good food and drink
always friendly, good food and real ale
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Smells damp, is damp, mould around bathroom, windows don't lock and one didn't even fit into it's frame when attempting to close, room cold on arrival but turned radiators on thereafter, noisy reception staff affecting stay in lounge, noisy corridor floorboards in narrow corridors affecting sleep as people passed room. Food good. Katie, serving food, was sweet.
Stayed 2 nights in Oct 2019

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Loud banging late at night. Place could do with a refurb. Woke up in the morning covered in bites?
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lots of black mould on the shower walls and some on wallpaper by desk in main room. Scuffed and dirty walls, paint chipped off of doors and insides of wardrobes scratched and scruffy. Rip on sofa. Random pipe sticking out of skirting board in left hand corner. No keys to lock the windows. Stayed in room 6.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room looked tired and the carpet dirty. Official pictures were very deceiving
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointing
Very basic and all windows in room sealed units blown unable to see through clearly. Disappointing.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room , reception, every thing .nothing else to say.
Stayed 1 night in Jul 2019