Desk, laptop workspace, blackout curtains, free WiFi

Reviews of Holiday Inn Express Leicester - City, an IHG Hotel

3 out of 5
Holiday Inn Express Leicester - City, an IHG Hotel
Filbert Way, Raw Dykes Road, Leicester, England

Reviews

8.2

Very good

Rating 10 - Excellent. 394 out of 1001 reviews" "
Rating 8 - Good. 388 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

dean

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had already paid you £188 for 2 nights, on arrival reception said we hadn't paid and charged us a further £159, after reviewing my online banking we returned to reception and was told " OH WELL " you should get it back within 7 days, totally unprofessional, also we stayed here in December and due to conditioning issues the room was very cold, we understand that these things happen but they still have the same problem 3 months on, REALLY!!!
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on 11 Mar 2024
Dear DeanThank you for your feedbackSorry to hear your stay with us was not a happy oneRegards

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. A but basic but it is all there. Well located for my trip.
Stayed 2 nights in Feb 2024
Response from The Front Desk Team on 11 Mar 2024
Dear JamesThank you for your feedbackGlad you enjoyed your stay with usRegards

10/10 Excellent

Ellarose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Front Desk Team on 11 Mar 2024
Dear EllaroseThank you for your 5 star ratingRegards

2/10 Terrible

Abdel

Business traveller
Disliked: Cleanliness, staff & service, amenities
Internet and reception staff training needed to be improved
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 2 Feb 2024
Dear AbdelThank you for your feedbackWe are sorry to hear you did not enjoy your stay with usRegards

10/10 Excellent

Lynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on 18 Jan 2024
Dear LynnThank you for your 5/5 ratingRegards

8/10 Good

zahed

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from The Front Desk Team on 3 Jan 2024
Dear ZahedThank you for your 8/10 ratingRegards

6/10 Okay

Nida

Stayed 1 night in Dec 2023
Response from The Front Desk Team on 3 Jan 2024
Dear NidaThank you for your 6/10 ratingRegards

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Front Desk Team on 3 Jan 2024
Dear ColinThank you for your 10/10 ratingRegards

6/10 Okay

Cheryl

Travelled with partner
Liked: Amenities
Response from The Front Desk Team on 12 Feb 2024
Dear CherylThank you for your 3/5 ratingRegards

2/10 Terrible

Kyne

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Wifi did not work TV did not work Heating/aircon did not work Asked at reception for an ironing board and was told it would be brought to my room in ten minutes. It never came
Stayed 1 night in Nov 2023
Response from The Front Desk Team on 20 Dec 2023
Dear KyneThank you for your feedbackWe are sorry to hear your stay with us was not a happy oneRegards

10/10 Excellent

kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money.Tidy hotel, reasonable free breakfast , good location for the motorway and 15 min walk to the centre.Free parking a bonus.
Stayed 1 night in Nov 2023
Response from The Front Desk Team on 30 Nov 2023
Dear KevinThank you for your feedbackGlad you enjoyed your stay with us and found us good value for moneyRegards

8/10 Good

Christopher

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from The Front Desk Team on 20 Nov 2023
Dear ChristopherThank you for your 4/5 ratingRegards

2/10 Terrible

Arunkumar

Disliked: Staff & service, property conditions & facilities
Terrible attitude of front office manager. Air conditioning isn’t working for the last 2 yards which we never knew
Stayed 1 night in Oct 2023
Response from The Front Desk Team on 6 Nov 2023
Dear ArunkumarWe are sorry to hear you r did not enjoy your stay with usPlease note as per room amenities, we do not have AC in the rooms

6/10 Okay

Jacky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor breakfast.
Hotel and staff lovely and very clean. Only downside was the lack of choice at breakfast. Bacon and sausage poor quality. No pastries, no choice of yoghurt flavours. Only fruit was tinned oranges or an apple. No dried fruit. Continental option seemed to be a sole mini blueberry muffin. Very disappointed.
Stayed 1 night in Oct 2023
Response from The Front Desk Team on 2 Nov 2023
Dear JackyThank you for your feedbackGlad you enjoyed your stay with us and found our staff lovelySorry about our free breakfast. We are a limited service hotel with limited options for breakfastRegards

6/10 Okay

robert

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The location is spot on for the football ground , condition is rather shabby but does the job Breakfast was really good, hot and fresh! Good place to stay for the stadium ! Would use again.
Stayed 1 night in Oct 2023
Response from The Front Desk Team on 31 Oct 2023
Dear RobertThank you for your feedbackGlad you enjoyed your stay with Regards

6/10 Okay

Lap

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from The Front Desk Team on 25 Oct 2023
Dear LapThank you for your 6/10 ratingRegards

6/10 Okay

Mark

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I have stayed here and st other Holiday Inn Express before. I was shocked to see that the breakfast is now a pale shadow of what previously was the USP of this chain. Evidence of shrinkflation and penny pinching! A dumb move by Holiday Inn...as there are cheaper and better alternatives if you discount what is now a very ordinary breakfast. How sad!
Stayed 2 nights in Oct 2023
Response from The Front Desk Team on 19 Oct 2023
Dear MarkThank you for sharing your feedback with usWe are truly sorry to hear you did not enjoy our free breakfastRegards

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Front Desk Team on 18 Oct 2023
Dear AidanThank you for your 10/10 ratingRegards

10/10 Excellent

Constantinos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service for a budget hotel
Stayed 1 night in Oct 2023
Response from The Front Desk Team on 9 Oct 2023
Dear ConstantinosThank you for your feedbackglad you enjoyed your stay with us and found our service excellentRegards

6/10 Okay

Paul

Stayed 1 night in Sep 2023
Response from The Front Desk Team on 18 Sept 2023
Dear PaulThank you for your 6/10 ratingRegards

4/10 Poor

David

Stayed 1 night in Sep 2023
Response from The Front Desk Team on 11 Sept 2023
Dear DavidThank you for your 4/10 ratingRegards

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Front Desk Team on 7 Sept 2023
Dear GuestThank you for your 6/10 ratingRegards

10/10 Excellent

pauline

Stayed 1 night in Aug 2023
Response from The Front Desk Team on 1 Sept 2023
Dear PaulineThank you for your 10/10 ratingRegards

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Excellent
Stayed 1 night in Aug 2023
Response from The Front Desk Team on 30 Aug 2023
Dear EvelynThank you for your 10/10 ratingRegards

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, room comfort
Free parking. Free breakfast. Lovely helpful staff
Stayed 2 nights in Aug 2023
Response from The Front Desk Team on 28 Aug 2023
Dear MichaelThank you for your 10/10 ratingRegards

8/10 Good

Adam

Stayed 2 nights in Aug 2023
Response from The Front Desk Team on 28 Aug 2023
Dear AdamThank you for your 8/10 ratingRegards

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Aug 2023
Response from The Front Desk Team on 28 Aug 2023
Dear VictoriaThank you for your 10/10 ratingRegards

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room were clean but Wi-Fi was terrible could not connect or slow. The pillows were uncomfortable and gave us neck ache
Stayed 2 nights in Aug 2023
Response from The Front Desk Team on 28 Aug 2023
Dear LuciaThank you for your 8/10 ratingRegards

2/10 Terrible

Daisy Fuen

Stayed 1 night in Aug 2023
Response from The Front Desk Team on 28 Aug 2023
Dear DaisyThank you for your 2/10 ratingRegards

6/10 Okay

Jenny

Travelled with family
It was very standard nothing special. Breakfast was ok for everyday breakfast but minimal for anyone with dietary health conditions.
Stayed 1 night in Aug 2023
Response from The Front Desk Team on 28 Aug 2023
Dear JennyThank you for your feedbackRegards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Average stay
I’ve booked it only because there was meant to be air con in the room. it doesn’t work. and there’s a guide on how to stay cool - don’t use the lights and stay hydrated. £130 room! and dated rooms. But staff were nice.
Stayed 1 night in Jul 2023
Response from The Front Desk Team on 17 Jul 2023
Dear GuestThank you for your feedbackWe are sorry to hear your stay with us was not a happy onePlease note, as per room amenities, we do not have AC in the rooms - only fansRegards

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No a/c
Friendly and helpful staff. Room clean and well maintained. Only issue was lack of air conditioning making the room unpleasantly warm even with a fan and the window opened. Being above the front door with the window open meant there was quite a bit of noise, particularly from guests having a drink outside.
Stayed 4 nights in Jul 2023
Response from The Front Desk Team on 17 Jul 2023
Dear MichaelThank you for sharing your feedback with usGlad you found your room clean and our staff friendly and helpfulPlease note, as per room amenities, we do not have AC in the rooms - only fans

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
One night stay, friendly welcome, clean, quiet room with a good breakfast.
Stayed 1 night in Jul 2023
Response from The Front Desk Team on 17 Jul 2023
Dear KevinThank you for sharing your feedback with usGlad you enjoyed your stay with us Regards

10/10 Excellent

Alan

Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear AlanThank you for your 10/10 ratingRegards

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear BrianThank you for your 4/5 ratingRegards

2/10 Terrible

Ali

Disliked: Staff & service, room comfort
Worst ever Holiday Inn stay
The main problem was the air conditioning not working. We had my service dog with me so we're put in the furthest away room on the top floor. This would have been ok if the air con was working I think but on a weekend with temps reaching 30c and the heat from the hotel rising, it was horrendous! The fan provided by the hotel did nothing but circulate hot air and it was actually cooler outside at night than it was inside the room. Even the cold water in the tap was warm! You couldn't keep bottles of water cold. Worst stay I have ever had in a holiday inn!
Stayed 2 nights in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear AliThank you for sharing your feedback with us at the Holiday Inn ExpressSorry to hear your stay was not a happy one because of the warm weatherPlease note, as per room amenities, we do not have AC in the rooms - only fans

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear EdwinThank you for your 2/10 ratingRegards

8/10 Good

Cherie

Liked: Staff & service, property conditions & facilities, room comfort
Poor support for disability - spoilt good hotel.
Normally when I book an accessible room and I arrive with a mobility walker or wheelchair- someone will ask if I need any help to go to my room. No help offered. Similarly when I asked about having a cold buffet breakfast - I was told only that there was a list in the lift and a list in my room - not true - list was just about the cooked meal. Again - no help offered when I ordered a snack at the bar - I was expected somehow to carry this to where I wanted it - a plate of food + a bowl of crisps - and negotiate the lift and my room key.
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear CherrieThank you for your feedbackWe re sorry to hear about the issues you experi3nced during your stay with usWe have spoken with our staff regarding the issues you raised and this will not happen againRegards

6/10 Okay

ROHITKUMAR

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear RohitkumarThank you for your 6/10 ratingRegards

10/10 Excellent

Keith

Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear Keiththank you for your 10/10 ratingRegards

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Standard
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear StephenThank you for your 4/5 ratingRegards

4/10 Poor

YUEN CHUI

Travelled with family
Disliked: Property conditions & facilities
It's a really hot day and the air-conditioning system of the hotel is out of order, really disappointed.
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 17 Jul 2023
Dear Yuen ChuiThank you for your feedbackSorry to hear you did not enjoy your stay with usPlease note, as per room amenities, we do not have AC in the rooms - only fans

2/10 Terrible

Michelle

Stayed 1 night in Jun 2023
Response from The Front Desk Team on 19 Jul 2023
Dear MichelleThank you for your 2/10 ratingRegards

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023
Response from The Front Desk Team on 19 Jul 2023
Dear MargaretThank you for your 10/10 ratingRegards

6/10 Okay

Ian

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
receptionist hard to understand. Room in poor order. loose bathroom tiles. shower hose and head leaking everywhere apart from where it is supposed to. carpet by stairs thread bear.
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 9 Jun 2023
Dear IanThank you for your feedbackSorry to hear you did not enjoy your stay with usRegards

2/10 Terrible

Terence

Stayed 1 night in May 2023
Response from The Front Desk Team on 5 Jun 2023
Dear TerenceThank you for your 2/10 ratingRegards

6/10 Okay

Nizar

Travelled with family and small children
Disliked: Property conditions & facilities
Its just ok hotel, the standard is just not really good.
Stayed 1 night in Jun 2023
Response from The Front Desk Team on 5 Jun 2023
Dear NizarThank you for your feedbackWe are sorry to hear you did not enjoy your stay with usRegards

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing time
Stayed 1 night in May 2023
Response from The Front Desk Team on 5 Jun 2023
Dear AnnaThank you for your 10/10 ratingRegards

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Front Desk Team on 31 May 2023
Dear DaveThank you for your 10/10 ratingRegards

8/10 Good

Catherine

Stayed 1 night in May 2023
Response from The Front Desk Team on 5 Jun 2023
Dear CatherineThank you for your 8/10 ratingRegards