Exterior

Reviews of Best Western West Lebanon-Hanover Hotel

2.5 out of 5
Best Western West Lebanon-Hanover Hotel
45 Airport Road, West Lebanon, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 620 reviews" "
Rating 8 - Good. 183 out of 620 reviews" "
Rating 6 - Okay. 54 out of 620 reviews" "
Rating 4 - Poor. 28 out of 620 reviews" "
Rating 2 - Terrible. 26 out of 620 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Botho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lucas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room but you can hear every little noise from everyone around you so it’s impossible to sleep. Staff seemed annoyed that I was checking in.
Stayed 1 night in Mar 2024
Response from Jennifer on 25 Mar 2024
Thank you for your review. Im not sure exactly what the issue was with your check in, but I was the person to check you in during your stay so I do not know why you would think I was annoyed . Please feel free to call the hotel if you wish to discuss further

10/10 Excellent

Heidi, Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and up to date. Very nice staff
Stayed 2 nights in Mar 2024
Response from Jennifer on 25 Mar 2024
thank you so much for your review and we are happy that you enjoyed your stay

10/10 Excellent

JoAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated and reasonably priced.
Stayed 1 night in Mar 2024
Response from Jennifer on 23 Mar 2024
Thank you so much for your review and we appreciate you staying with us

2/10 Terrible

Felix j

Not too happy I had an emergency where I needed to cancel my stay at the hotel due to my flight was canceled from Lebanon New Hampshire I tried to cancel but the manager didn't want to refund me my money so I was flying from Lebanon New Hampshire to Boston so I had to drive all the way down to Boston to fly to Orlando Florida so I'm not happy with the manager at that hotel seems like they didn't care about my situation therefore on my next flight I will bother to stay on that hotel
Stayed 1 night in Mar 2024
Response from Jennifer on 24 Mar 2024
We are sorry about your flight being cancelled and the situation that you were put in, but you booked an advance purchace via expedia that is non refundable. If you had booked directly with the hotel, this would have been a non issue and we wouldve just cancelled your reservation.

10/10 Excellent

Joseph, Oconomowoc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, smaller Best Western, clean and quiet.
Stayed 1 night in Mar 2024
Response from Jennifer on 22 Mar 2024
Thank you very much for your review and we are happy that you enjoyed your stay with us

8/10 Good

Meg, randolph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff that greeted us was friendly and efficient. Our bathroom door didn't shut! It was duct taped and the lock on hallway door to lock from inside was so loose that if anyone wanted to come in, they would get in! There was a hockey team there that allowed children to run up and down the halls knocking on doors. breakfast was good, basic but, enough choices for most to be satisfied. I believe our room was right under the gym, or else that was where the hockey team had practice. I would stay again, but would request a top floor at the far end of the hall way!
Stayed 1 night in Mar 2024
Response from Jennifer on 22 Mar 2024
Thank you for your review and for letting us know about the issues you had while here.

8/10 Good

Carole

Stay for two nights, got “ding donged ditched” a couple of times by some kids. No harm or foul there, in my opinion. Bathroom didn’t have a fan and there was an area of concern in my bathroom. For the quick stay it was perfect.
Stayed 2 nights in Mar 2024
Response from Jennifer on 17 Mar 2024
Thank you for your response and your review. Please feel free to contact the hotel directly with any concerns you may have. Sorry about the kids hockey team. We do our best to try to control it.

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there was laundry in the facility and it was clean. The ladies at the desk were very friendly.
Stayed 3 nights in Mar 2024
Response from Jennifer on 17 Mar 2024
Thank you for your review and we are happy that you enjoyed your stay with us

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
Staff is nice, bt a bit clueless. Took multiple attempts to get simple questions answered. Front desk was absent at times too. Clean quiet facility which was really all we needed for a quick stop. I do wish their items in eating area were not plastic, single use and more sustainable
Stayed 1 night in Mar 2024
Response from Jennifer on 7 Mar 2024
Thank you for review!

8/10 Good

Aaron

Stayed 1 night in Feb 2024
Response from Jennifer on 22 Mar 2024
Thank you very much for your review

10/10 Excellent

Bryan

Stayed 1 night in Feb 2024
Response from Jennifer on 22 Mar 2024
Thank you for your review and we are happy that you enjoyed your stay with us

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel sprays fragrance in the room it’s awful!!
Stayed 1 night in Feb 2024
Response from Jennifer on 28 Feb 2024
We are sorry that you did not appear to enjoy your stay. However, we do use cleaning agents when cleaning and sanitizing guest rooms.

4/10 Poor

Ildiko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, dirty hotel. Breakfast was ok, except of the smell of tobacco. The male employee went out for a smoke twice during the 20 minutes we spent in the lobby. Each time he stood right front of the main entrance letting the smoke come in as the doors opened. Wouldn’t stay here again.
Stayed 1 night in Feb 2024
Response from Jennifer on 27 Feb 2024
Thank you for your review and we are extremely sorry about your stay with us. This particular employee is no longer with us as of today. please feel free to contact us at the hotel with any other concerns you may have.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King room was spacious and clean. The breakfast was nice with warm and cold options. Coffee/tea and hot chocolate available 24/7.
Response from Jennifer on 27 Feb 2024
Thank you so much for your review and we are happy that you enjoyed your stay with us

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Jennifer on 22 Mar 2024
Thank you for your review

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Fits the area really nicely. The check-in staff was extremely nice and made us feel welcome.
Stayed 1 night in Feb 2024
Response from Jennifer on 27 Feb 2024
Thank you so much for your review and we are happy that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

xiaohan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on 27 Feb 2024
Thank you for your review

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Nov 2023
Response from Jennifer on 17 Feb 2024
Thank you James for your review! We are happy that you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, close to shopping. Accessible
Stayed 1 night in Jan 2024
Response from Jennifer on 28 Jan 2024
Thank you for your review and we are happy that you enjoyed your stay with us.

8/10 Good

ROBERT

Stayed 3 nights in Jan 2024
Response from Jennifer on 13 Jan 2024
thank you for review!

10/10 Excellent

Ellen

Stayed 1 night in Jan 2024
Response from Jennifer on 13 Jan 2024
Thank you for your review and we are happy that you enjoyed your stay with us

10/10 Excellent

LEONIL

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jennifer on 28 Dec 2023
Thank you so much for your review and we are very happy that you enjoyed your stay with us

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on 27 Dec 2023
Thank you for your review and we are happy that you enjoyed your stay with us

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good self-serve breakfast options. Close to highway and several shopping and dining locations.
Stayed 1 night in Dec 2023
Response from Jennifer on 20 Dec 2023
Thank you very much for your review and we are happy that you enjoyed your stay

6/10 Okay

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jennifer on 21 Dec 2023
Thank you for your review

10/10 Excellent

Aaron

Stayed 1 night in Dec 2023
Response from Jennifer on 4 Jan 2024
Thank you for your review and we are happy that you enjoyed your stay with us. We look forward to you staying again in the future

2/10 Terrible

Larry

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jennifer on 13 Dec 2023
We are sorry that you did not enjoy your stay with us. Without further information as to why, we cannot address it. Please feel free to give us a call at the hotel directly and ask for either Anish or Jennifer.

10/10 Excellent

Assem

Business traveller
Liked: Staff & service, amenities
Response from Jennifer on 11 Feb 2024
Thank you very much for your review and we are happy that you enjoyed your stay with us

6/10 Okay

Monique

Liked: Cleanliness
Disliked: Property conditions & facilities
I asked for a room away from the main areas as i was staying due to a medical procedure I was given one exa rly ajacent to the lobby/food area. This was loud and distracting. As well aparenrly they had the room's carpets cleaned...this left my feet and ssocks very wet. When asked they said there were no other rooms...
Stayed 2 nights in Dec 2023
Response from Jennifer on 7 Dec 2023
Thank you for your review. You booked an accesible room so therefore those rooms are all on the first floor. We were also sold out on the night of your booking so we did not have any other rooms available.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations
Stayed 1 night in Dec 2023
Response from Jennifer on 7 Dec 2023
Thank you very much for your review and we are happy that you enjoyed your stay

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Jennifer on 7 Dec 2023
Thank you for your review and we are happt that you enjoyed your stay with us

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jennifer on 7 Dec 2023
Thank you for your review and we are happy that you enjoyed your stay

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, quiet location. Easy check in!
Stayed 1 night in Nov 2023
Response from Jennifer on 1 Dec 2023
Thank you so much for your review and we are happy that you enjoyed your stay with us

4/10 Poor

Charles

Liked: Staff & service
Disliked: Cleanliness
Ok for a one night stay only.
Stayed 1 night in Nov 2023
Response from Jennifer on 1 Dec 2023
Thank you for your review. If youd like to speak with the hotel directly about any concerns you may have, please feel free to do so.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jennifer on 24 Nov 2023
Thank you for your review and we are happy that you enjoyed your stay with us

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Staff was very friendky, Room was clean, no heat on so it took a while to heat up.
Stayed 1 night in Nov 2023
Response from Jennifer on 11 Nov 2023
Thank you for your review and we are happy that you enjoyed your stay with us

8/10 Good

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free car charger!
A bit overpriced due to high demand in the area (Dartmouth parents' weekend) but a decent place to stay. The free car charger was an unexpected plus!
Stayed 2 nights in Sep 2023
Response from Jennifer on 8 Nov 2023
Thank you for your review and we are happy that you enjoyed your stay

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jennifer on 1 Nov 2023
Thank you very much for your review and we are so happy that you enjoyed your stay with us.

6/10 Okay

SOOHEE

Stayed 1 night in Oct 2023
Response from Jennifer on 30 Oct 2023
Thank you for review!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good.
Stayed 1 night in Oct 2023
Response from Jennifer on 26 Oct 2023
Thank you so much for your review. We hope to see you again on your next trip to our area

6/10 Okay

LaNae

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was okay. Our room (with one queen bed) was small. Bathroom is good size though. Bathroom had no fan/vent so paint is peeling off the ceiling. Breakfast was good Eating area and lobby are nice. Front desk staff and manager could be more professional and courteous (We needed help opening our window and the mgr was not friendly.)
Stayed 2 nights in Oct 2023
Response from Jennifer on 26 Oct 2023
We are sorry that you had an issue with your stay. However, we feel we acted professionally and courteous and we accomodated your request of opening the window for you.

2/10 Terrible

Theresa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby is dirty, carpets all stained. Walking down the hall stinks of cigarette smoke and fabuloso trying to cover up the smell.
Stayed 2 nights in Oct 2023
Response from Jennifer on 24 Oct 2023
Sorry that your stay did not meet your expectations. If you had come to the front desk, we may have been able to address these issues. We will look into the things you have mentioned. We are a non smoking hotel and we do our best to prevent guests from smoking in their rooms. There are penalities for those guests who do. Please feel free to call us at the hotel directly to discuss.

8/10 Good

Jess, New York

Liked: Cleanliness, property conditions & facilities
Clean room. Comfortable bed. Perfectly adequate hotel overall. The lighting was this dim cold blue LED in the room which was depressing. The water pressure was really low, as is typical in hotels. The bed was comfy. Free breakfast was pretty basic. Free parking was right outside and it was conveniently located close to the airport, several major shopping strips malls, highways and restaurants. A 20 min drive to Dartmouth.
Stayed 2 nights in Oct 2023
Response from Jennifer on 23 Oct 2023
Thank you for your review and your observation about the lighting. We will look into that as it hasn't been mentioned before. We hope to see you again the next time you're in town.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Oct 2023
Response from Jennifer on 18 Oct 2023
Thank you James for your review and we hope to see you again in the future

10/10 Excellent

vijesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jennifer on 15 Oct 2023
Thank you very much for your review of our hotel. We are happy that you enjoyed your stay with us.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room were fine but we only stayed overnight….arrived at 8 pm and checked out early next morning. We are in a sparsely populated area during very busy time so choices were slim. Pleasantly surprised it is near shops and dining. Room clean and front desk help super friendly.
Stayed 1 night in Oct 2023
Response from Jennifer on 16 Oct 2023
thank you for your review! We hope to see you again in the near future

2/10 Terrible

Sandra

Stayed 1 night in Oct 2023
Response from Jennifer on 8 Nov 2023
We are sorry that you appear to not have enjoyed your stay. If you have any concerns, since they do not state why in this review, please feel free to reach out to the hotel directly.

8/10 Good

Keith

Stayed 1 night in Oct 2023
Response from Jennifer on 15 Oct 2023
Thank you for your review and we are happy that you enjoyed your stay

8/10 Good

James, Webster

Travelled with partner
Liked: Amenities
Very pleasant. Wonderful breakfast.
Stayed 1 night in Oct 2023
Response from Jennifer on 13 Oct 2023
Thanks so much for your review and we are happy that you enjoyed your stay with us