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Reviews of Elounda Bay Palace, a Member of the Leading Hotels of the World

5 out of 5
Elounda Bay Palace, a Member of the Leading Hotels of the World
Elounda, Agios Nikolaos, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 234 reviews" "
Rating 8 - Good. 61 out of 234 reviews" "
Rating 6 - Okay. 14 out of 234 reviews" "
Rating 4 - Poor. 14 out of 234 reviews" "
Rating 2 - Terrible. 4 out of 234 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place with a nice private beach. Great for relaxing
Stayed 8 nights in Oct 2023
Response from Dimitris Theodoroglakis General Manager on 6 Nov 2023
Dear ScottThank you for taking thetime to rate ELounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Warm regards,Dimitris TheodoroglakisGeneral Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dimitris Theodoroglakis General Manager on 6 Oct 2023
Dear NigelThank you for taking the time to rate Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind regards,Dimitris TheodoroglakisGeneral Manager

10/10 Excellent

Kateryna, Staten island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Amazing grounds, food, beach. Staff.
Stayed 4 nights in Jul 2023
Response from Dimitris Theodoroglakis General Manager on 5 Sept 2023
Dear KaterynaThank you for your positive feedback and your kind words.We are looking forward to seeing you again soon.Warm regards,Dimitris TheodoroglakisGeneral Manager

10/10 Excellent

Kostas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very pretty hotel. It is run professionally. It is in a great location with a very picturesque private beach. Drinks and food is pricey for Greece. The personnel were very friendly. Rooms are getting a bit old but everything was clean and in working order. I wholeheartedly recommend this hotel to anyone considering to stay in this part of Crete.
Stayed 5 nights in Aug 2023
Response from Dimitris Theodoroglakis General Manager on 26 Aug 2023
Dear KostasThank you for taking the time to review Elounda Bay Palace and to share your kind words of appreciation towards our professionalism and hard work.We are extremely honored to have been a part of your holidays and to provide such a fantastic experience for you to remember.We hope we will have an opportunity in the future to welcome you back for your next memorable vacation.Warm Regards,Dimitris TheodoroglakisGeneral Manager

10/10 Excellent

Fungai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sraff who made me feels so at home.
Stayed 5 nights in Aug 2023
Response from Dimitris Theodoroglakis General Manager on 24 Aug 2023
Dear FungaiGreetings from CreteThank you for your nice feedback. Your new home, Elounda Bay Palace is eagerly expecting you back for the ultimate comfy experience.Warm Regards,Dimitris TheodoroglakisGeneral Manager

10/10 Excellent

Alex

Stayed 3 nights in Aug 2023
Response from Dimitris Theodoroglakis General Manager on 6 Oct 2023
Dear AlexThank you for taking the time to rate Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind regards,Dimitris TheodoroglakisGeneral Manager

6/10 Okay

Ahmad

Liked: Cleanliness, staff & service
The hotel doesn’t match with the value of the money paid for it, the rooms are very small.
Stayed 3 nights in Jul 2023
Response from Dimitris Theodoroglakis General Manager on 2 Aug 2023
Dear AhmadThank you for taking the time to review our hotel. We regret to hear that your experience was not up to your expectations and we really wished you informed us in time so that we make your stay an even comfortable one.Kind Regards, Dimitris TheodoroglakisGeneral Manager

8/10 Good

Milena

Travelled with family
Liked: Cleanliness, amenities
This hotel does not meet standards for 5* hotel. Nature, beach, sea are wonderful. Hotel itself is old and has not been invested in it or renovated. We had to change room 4 times in 5 days. Staff at reception was really bad and unfriendly with exception of Yannis and Maria who were both very nice and professional. First staff at reception gave us a room with 15C inside and told us that room temperature can not be adjusted. We paid for a room for 3 people. This first room she gave us was extremely small. I asked to give as a room where we could adjust room temperature and she was not honest and told us that they dont have it( not true later we found).I would say it was eco room not a standard one. We were freezing there and requested to change a room and then they gave is a room where it was 30C and told us itwas sunny room. It was very disappointing. It is a shame that management does not invest at all in this hotel because nature and hotel are wonderful. Not having functioning AC is simply not acceptable for 5* hotel. Even third room which was the best we had experience that chair broke on balcony and bathroom door was not working so we had to use another room for one night. Food was amazing. Staff in main restaurant was wonderful. It was very clean. Cleaning lady was coming twice and cleaning. I would say that part was exceptional. I loved nature, food, location. But management and reception staff with exception of 2 people I mentioned before was really disappontimg.
Stayed 9 nights in Jul 2023
Response from Dimitris Theodoroglakis General Manager on 27 Jul 2023
Dear Milena, Thank you for taking the time to review Elounda Bay Palace. We regret to hear that your experience was not up to your expectations during your stay. All your points will be taken into consideration in order to establish the ideal services at all aspects around the resort.Your praises towards Yiannis, Maria and housekeeping are mostly welcome and really appreciated. At Elounda Bay Palace, we love what we do, achieving excellent guest experiences with high qualities. Our warm hospitality and Greek spirit are the keys to an unbeatable stay for recurrent and new guests who are seeking these lovely elements during their stay.I would kindly like to remind you that I had met with you one night at the reception and I cared for changing your room. It is my priority to accommodate all our guests needs whenever they arise.If your travel plans bring you back to Crete, on your next visit at Elounda Bay Palace, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards,Dimitris Theodoroglakis General Manager

10/10 Excellent

Sadie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very responsive. Great food. Very beautiful.
Response from Dimitris Theodoroglakis General Manager on 26 Jul 2023
Dear SadieThank you for taking the time to review Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind Regards,Dimitris TheodoroglakisGeneral Manager

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with an amazing and quiet beach. Perfect setting and the breakfast buffet was excellent.
Stayed 2 nights in Jun 2023
Response from Dimitris Theodoroglakis General Manager on 26 Jul 2023
Dear AliciaThank you for taking the time to review Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again in the near future.Kind Regards,Dimitris TheodoroglakisGeneral Manager

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience - We Will Be Back!
Excellent service, friendly staff, great location right on the beach with incredible views and a wonderful spa.
Stayed 6 nights in Sep 2022

10/10 Excellent

John

Stayed 5 nights in Sep 2022

4/10 Poor

Constantinos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2022

6/10 Okay

Moran

Stayed 4 nights in Aug 2022

8/10 Good

Dominique

Stayed 4 nights in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with private sandy beach and water sports. There were no upgrades the evening we arrived but We received a wonderful upgrade the next day. We opted for half-board (breakfast and dinner) inclusive option since we were traveling with the kids, and were very happy with both. One surprise was that we had to pay for water and tea at dinner after piling up lamb and steaks, felt a little cheap 😂. Overall a wonderful experience
Stayed 4 nights in Jul 2022

4/10 Poor

Karl

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with very professional and super friendly staff. Excellent food and resto options. Nice private beaches. Really perfect place for a relaxing holiday. Hotel a bit isolated from the rest of the island
Stayed 7 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Less than 5 star
The staff are lovely and very professional. However this is definitely NOT a 5 star hotel - no Idea how it gets that rating - the gardens were lovely but the beaches were often filled with cigarette butts and not cleaned - one day there was so much garbage floating around the sea, we call and asked them to clean up the bay. The food for the morning buffet and evening buffet was less than Ok. Very poor quality . The poor staff there are overworked and do their absolute best and are sweet - the the place is very tired looking. The other objection we had was that they kept having private corporate parties so That we were not able to access the bars or a restaurant several times during our stay. Plus then we get the noise from their parties - The food at rhe a la cartw restaurants was good but pricey .
Stayed 1 night in Jun 2022

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Crete. We absolutely loved this place. Rooms were clean and comfortable, you had access to beach, pool, sports amenities and delicious dining. The staff here is phenomenal. Always making sure you’re comfortable and enjoying your vacation. Will most likely be returning 😊
Stayed 7 nights in Jun 2022

10/10 Excellent

Egor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great green territory. Private sea with lovely shadow trees along it. Seasports.
Stayed 15 nights in Sep 2021

10/10 Excellent

GEORGIOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Oct 2021

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Goos facilities overall and the private beaches were ideal
Stayed 10 nights in Oct 2021

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very friendly and professional staff, rooms cleaning two times a day, private beach. Very relaxing. And Agios Nikolaos within 10 min of drive if you need some action.
Stayed 6 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We loved in bay that it was in and the hotel was within walking distance of the town.
Stayed 7 nights in Aug 2021

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
utstanding aervice
Superlative professional and friendly service.
Stayed 2 nights in Sep 2020

4/10 Poor

OlgaS., Long island, NY

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia once again let me down. I use the app for Everything and I expect the app to do the communicating. Not only did the app not alert the hotel- but, like a fool in the middle of the night at 1 am after being lost for an hour and half bc there is no signage in lights on a totally black hilly road- bc Elounda doesn't advertise in lights. The one night cost was worth 150 euro not 275 euro. Though everyone was kind- communication between Expedia and property was zero. Finally at about 1 am I got an email that I had to waste 40 min of my time downloading email confirmations & forwarding on. I am unlikely to return to this property. I was so excited to stay there.
Stayed 1 night in Aug 2020

10/10 Excellent

Maz, Hertford, UK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose to stay at Elounda to celebrate our mother's 80th birthday. The rooms were wonderful. We had 4 interconnecting rooms with balconies and really good facilities. We chose a half board package which allowed us to take breakfast and dinner on site. The food was good and a reasonable choice was available in all of the restaurants. It became clear that many of the guests were regulars and returned to Elounda each year to enjoy the facilities. I can fully understand why. The beaches are clean and the hotel offers an excellent option for family holidays.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019

6/10 Okay

Steve, St. Petersburg

Travelled with partner
Liked: Cleanliness
Rather run down hotel, restaurant service is organized chaos. Was very surprised it was part of the Leading Hotels of the World with a 5 star rating. If you are used to luxury, don’t go there.
Stayed 7 nights in Sep 2019

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our best hotel in Greece
This hotel was absolutely excellent. I was a little taken back that the taxi ride was €110 one way. Once we got to the hotel it was worth every euro. We had a beautiful room facing the ocean everything about the room was Great Especially the view facing the ocean. The only thing better than the room was the food offerings. My wife is vegan and they made sure every meal she had all the large selection and she couldn’t believe the variety involved. Each night was a different celebration so there was no repetition in the dinner or the breakfast. This beach is the best beach we’ve experienced in our month-long stay in Greece. Powder sand beach, low winds , Plenty of area to find shade. The beach chairs were great and the water was crystal clear very low waves. We cried when we had to leave this hotel the experience was so good. If you are looking for the perfect hotel on Crete this is the location and the hotel you could not do better if you had to.
Stayed 5 nights in Sep 2019

4/10 Poor

Abidali

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, elegant resort, excellent food in the buffet, very pleasant staff, pretty gardens, coffee machine in room, nice little touches throughout - fresh roses in room, waiter push button call from sun loungers.
Stayed 7 nights in Sep 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elounda Bay
Excellent holiday in a magical place
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was just great from any perspective.
Stayed 6 nights in Aug 2019

4/10 Poor

Nir

Disliked: Staff & service
Hotel was great, food offer is extremely generous and good. you are forced to pay for water as they not offer tap water. in addition the WiFi is very weak and was impossible to connect. Taxi offered by the hotel is 40% higher then regular price
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Great setting in the beach . Rooms were dated , half board option was restricted to dinner buffet only so not worth going half board . No entertainment in the evening even in peak season. One night they had Greek night which was 65op. WiFi is dreadful so bring your own
Stayed 11 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a family holiday
The setting is exquisite and it is a perfect venue for a one week holiday with more than enough to do. The beaches and sea are fabulous, food in the buffet and lunch time restaurants is really excellent. There is a sushi restaurant that offered super expensive food that wasn’t very good, but otherwise great. They messed up one of our room bookings (forgot about one of our sons) but eventually sorted it all out. Strongly recommend for family holiday - we were 7 and it worked well for everyone
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, and make everybody feel part of something special.
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice beach and pool. Queen bed is actually 2 singles pushed together. So if you are sleeping in the middle 9f two mattresses it gets very uncomfortable. So not a good night sleep at all
Stayed 6 nights in Jun 2019
Response from Dimitris Theodoroglakis on 23 Aug 2019
Thank you for posting your review following your recent experience at the Elounda Bay Palace. We are delighted to know that you took advantage of our unique waterfront venues and enjoyed the pools afforded by our hotel. As with any review about our hotel, we take all criticism as constructive and the opinions of our guests seriously. We regret the inconvenience you felt regarding the queen bed in your room. Rest assured we have taken your comments on board for immediate consideration. We hope that you would afford us the opportunity to redeem ourselves in a future stay at the Elounda Bay Palace when it would be our pleasure to welcome you and your family back. Respectfully, Dimitris Theodoroglakis Hotel Manager

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel caters to all your needs. Good facilities and water sports available. Very close to the quaint town of Elounta and Spinalonga island. The negative is as it is a 5* hotel extras can be expensive. I enjoyed my holiday in this tranquil, picturesque place.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent service and a beautiful location, would highly recommend.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A single member of Bar staff hitting my girlfriend not cool ...,
Stayed 7 nights in Jun 2019