Property grounds

Reviews of Rio Hotel & Casino

3.5 out of 5
Rio Hotel & Casino
3700 W Flamingo Rd, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 4947 out of 17394 reviews" "
Rating 8 - Good. 3598 out of 17394 reviews" "
Rating 6 - Okay. 2861 out of 17394 reviews" "
Rating 4 - Poor. 2520 out of 17394 reviews" "
Rating 2 - Terrible. 3468 out of 17394 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jackeline

Love it it was great
Stayed 1 night in Mar 2024

2/10 Terrible

Brian

Liked: Cleanliness
Disliked: Staff & service
Got a renovated room for a fridge not working and the toilet wouldn't flush. Requested maintenance only to be treated as if it was my issue and not theirs. Still waiting on maintenance. Should have been knocked down.
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and upgraded, with king size bed and queen sofa bed, bathroom clean and the shower was romantic good restaurants
Stayed 3 nights in Mar 2024

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and good
Stayed 1 night in Mar 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Well maintained. Easy access and safe parking.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick checkin room was clean an great
Stayed 1 night in Mar 2024

10/10 Excellent

Edw.

Travelled with family
Excellent room in every aspect!
Stayed 1 night in Mar 2024

4/10 Poor

DeeAni

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
We got put into a room that wasn’t supposed to be booked and somebody walked right into our room. Something about a leak.. I don’t think I’ll return
Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rio is a good place to stay if you’re on a budget. Free valet parking for guests and close to local transit stations and stops. Plenty of options for food within walking distance as well.
Stayed 2 nights in Mar 2024

2/10 Terrible

Donna

Stayed 2 nights in Mar 2024

6/10 Okay

Joanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given the wrong rooms when we arrive and they charge more than what Expedia said I was charged a total of $280 when expedia said my remaining balance to pay at the hotel was 180 I believe… Anyway, I called the help desk once we received the room and I get transferred at least three times to three different people and then was supposed to call after 430 to see if they had the right room. They never answered at that time. Rooms were really bad shape carpets torn safe did not work asked to get upgraded after 10 minutes of checking in and being offered to upgrade but somehow now upgrades were not available as I’m standing there speaking other people were getting asked if they wanted to upgrade made no sense to me after the eighth time of trying to get a hold of somebody and to help us by phone. They’re only explanation was sorry we got bought off by another company and we can’t really see a lot of information we need on the computers. Please try again later after that I just gave up tried my best working with a disabled child and newborn in 2 separate rooms instead of conjoining rooms. definitely will not be coming back to Rio..
Stayed 2 nights in Mar 2024

8/10 Good

Bobby

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The room was outdated and the hallways smelled like crap. Were never told how to get to our room and told the pools werent heated so we didnt take our kids there only to find out they were. Limited eating spots and a view of empty lots and freeway from our room.
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, amenities
We had a nice quiet stay. The room was in the mascarade tower (not renovated). It was basic and old. The shower had a lot of caulk in the cracks. The pool area had just opened that week and it was clean and very warm... hot tub temps. The casino was smokey and fairly unpopulated mid week, but on the 22nd floor we did not smell any smoke. The room was very big and had floor to ceiling windows. I liked it, but it was not the best hotel ever. Well worth the low price we paid (all totalled it was about $100 per night including everything). This hotel is not on the strip but it was about a 15 minute walk and so we did that every day to go to shows and see the other big more expensive casinos and hotels on the strip. It should be noted that I am very easy to please.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Daniel,Thank you for taking the time to share your experience with us. We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town!

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of food options
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic ! Room was awesome for the price !
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello ShawnThank you for your recent visit and for your feedback. We are thrilled to read that you enjoyed the renovated rooms. We look forward to welcoming you back,

8/10 Good

Bhagyaraju

Travelled with group
Liked: Cleanliness, staff & service
Service is really good.
Stayed 4 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Bhagyaraju,Thank you for taking the time to share your kind words. We truly appreciate you sharing your experience at Rio Las Vegas.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here about a year ago and the wsit line was 1.5 hours. This trip it was less than 10 minutes. Great improvement for sure. Plan on staying here again in 1 month. Keep up great work!
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Gary,Thank you for taking the time to share your kind words. We truly appreciate you sharing your experience at Rio Las Vegas.

6/10 Okay

Charles, Merced

Liked: Cleanliness
Dirty windows, old decor in room.
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Charles,Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities
Currently in the process of being built, but has the potential to be visually stunning.
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Laura,Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

8/10 Good

Joel

Stayed 2 nights in Mar 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mike W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Older”‘property is what I am told . Some upgrades will make others come. I am more about value. I would stay here again.
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Mike,Thank you for taking the time to share your kind words. We truly appreciate you sharing your experience at Rio Las Vegas.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service
Easy to check in. Clean room very spacious. The construction going on was a little disruptive on the main lobby but would definitely go back
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Marie,Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced and appreciate your patience as we renovate and upgrade our resort. Guest satisfaction is our number one priority. Again, we appreciate your feedback and for staying with us and hopes to see you back very soon!

2/10 Terrible

Brett

Travelled with group
Disliked: Amenities, property conditions & facilities
Dated, ugly, bad customer service, no good places to eat. Woke up to the noise of construction. Will never come back.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Brett,Thanks for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. Let us make it up to you on your next trip to Las Vegas!

10/10 Excellent

Yash

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Yash,Thank you for the great survey! Come back for another wonderful time soon!

6/10 Okay

Craig, Chattanooga

Liked: Cleanliness
Property was old and dated. Smelled bad. It was i expensive. Hard to find my way to rooms.
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Craig,Thanks for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. Please visit us again when our renovations are completed.

10/10 Excellent

Veronica

Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Veronica,Thank you for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

2/10 Terrible

Kristen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I got bed bug bites from this hotel. I reported it to the health department
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Kristen,It is truly disheartening to learn about your expressed disappointments regarding your stay at Rio Las Vegas. Our management teams are currently investigating the issue, as well as completing a thorough inspection. We also appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.

8/10 Good

EDNA, Tucson

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Edna,Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

2/10 Terrible

Yanira

After I came from a long flight they changed my room. The jacuzzi inside the room don’t work and wasn’t a romantic 💘 getaway for me and husband. I called them the day before but they give a junky room.
Stayed 3 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Yanira,We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.

10/10 Excellent

April, mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front end staff were amazing. Everyone was polite and respectful. They're was alot of construction going on, but my husband and i had a great time. Our room was upgraded and it was a beautiful room. We will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi April,We’re thrilled you enjoyed your time with us in one of our newly renovated rooms. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Rio Las Vegas in the future.

10/10 Excellent

Rainy

Travelled with family and small children
Fit our family perf3 t and had lots of room
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Rainy,Thank you for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

4/10 Poor

Bryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I know they are trying, but they should tear it down and build the baseball stadium there and save the Trop
Stayed 4 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Bryan,Your feedback is very much appreciated. We are confident that our ongoing renovations will provide a better overall experience for our future guests. We welcome you to enjoy the reimagined Rio Las Vegas the next time you are in town.

10/10 Excellent

Glynece

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room paid to upgrade to new rooms and it was so nice!! Will come back !
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Glynece,We’re thrilled you enjoyed your time with us in one of our newly renovated rooms. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Rio Las Vegas in the future.

4/10 Poor

KWANGYU

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Kwangyu,Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Chimere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Aside from getting double charged for incentives and having to wait for 10 days for this to be disputed. This property was absolutely wonderful. The new upgrades were nice. My roomwas very clean and spacious. Staff was amazing and i like the fact that it wasnt directly on the strip but so close lyft prices were very reasonable
Stayed 3 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Chimere,Thank you for your recent visit and for your feedback. I am thrilled to read that almost everything was great. We understand there are other aspects of your stay that fell short. We are working diligently to ensure incentives are not double charged.We look forward to welcoming you back.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the room that had been remodeled, and they were beautiful
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Katherine,We’re thrilled you enjoyed your time with us in one of our newly renovated rooms. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Rio Las Vegas in the future.

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The customer service was not great and came off with rude attitide. When requesting services it seemed like we were inconveniencing them.
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Jeremy,We are saddened to hear that your visit to Rio Las Vegas fell below your expectations and appreciate you taking the time to voice your concerns regarding your stay online. Please accept our apologies for the uncharacteristic service issues you encountered, and we will strive to create a more satisfactory resort experience for you in the future.

10/10 Excellent

Allen, MANCOS

Travelled with family
Liked: Cleanliness, staff & service, amenities
The new rooms are great. Modern and clean.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Allen,We’re thrilled you enjoyed your time with us in one of our newly renovated rooms. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Rio Las Vegas in the future.

6/10 Okay

Mario

Stayed 2 nights in Feb 2024
Response from Leandra J on 26 Mar 2024
Mario,Thank you for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

8/10 Good

Chris

Travelled with group
Liked: Staff & service
The Rio is in the middle of an upgrade, so the gaming floor, pool and common areas are in the middle of construction. In 6 months I would expect it to be more reasonable. The good news is that the rates are very reasonable, the new rooms are nice and clean and the staff is incredibly helpful. I also found the food good at the Taco shop takeout. I would recommend getting in a taxi and enjoy a Casino close by to gamble.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Chris,Thank you for taking the time out of your day to share this feedback with us! We appreciate hearing where we have exceeded expectations but even more where we have fallen short, we will take your feedback and use it as a stepping stone to improve the overall service provided at the resort. We look forward to your next visit at Rio Las Vegas.

8/10 Good

Ruth

Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Ruth,Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is off the strip, it is very old and dated. The bathroom tubs have mold in the corners. This is a 2 star place at best.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Jorge,We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.

10/10 Excellent

Leigha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean, and spacious. There was few minor cosmetic issues in the hotel. Nothing that really bothered me. The location wasn’t the best as far as walkability but if you’re ok with taking a quick Uber to the strip or downtown it’s fine. Restaurants on site were great.
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Leigha,Thank you very much for choosing to stay at Rio Las Vegas It was a delight to hear from you and about your experience with us and how much you enjoyed the restaurants. We look forward to welcoming you back hopefully soon.

10/10 Excellent

EDWARD

Room was clean and comfortable
Stayed 3 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Edward,Thank you for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

2/10 Terrible

Ward

Business traveller
Beat up and run down
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Ward,We are disappointed to hear of your recent experience here at The Rio Las Vegas. We are in the progress of an extensive renovation to our resort. We appreciate you making us aware of the areas in need of attention and sincerely hope to be given another opportunity to surpass your expectations the next time you come to town.

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how everyone was accommodating and helpful and there is available restaurants within the vicinity
Stayed 3 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Sofia,We can't thank you enough for sharing such notable remarks about your great stay with us and your experience at resort. We will be certain to share this wonderful feedback with the whole team. We hope to see you back very soon to Rio Las Vegas!

4/10 Poor

Meño

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have it as a pet friendly hotel and its a no pet friendly hotel. So im still waiting on my refund with the hotel and Expedia and still giving me no response. Do not stay there its always empty and no good stuff.
Stayed 4 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Hello Meño,Thanks for sharing. We sincerely apologize for the disappointing service you encountered. We apologize if there was a miscommunication regarding the pet policy, however we only allow service animals at our resort. Again, thank you for taking the time to share your experience with us.

10/10 Excellent

leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Casino is nice and compact with variety of games. Lots of great food choices. Security to get into rooms is nice. Rooms are nice and updated. Worth the price of the hotel! The rio card for playing in casino and eating and spending was a great add on. Staff is nice and courteous! Overall a great experience and will definitely be booking a room again!
Stayed 2 nights in Mar 2024
Response from Leandra J on 26 Mar 2024
Thank you very much for choosing to stay at The Rio Las Vegas and for such a detailed review. We delighted to hear that you enjoyed the hotel and the renovated rooms! We look forward to welcoming you back hopefully soon!

10/10 Excellent

matin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing room. super friendly staff, never hesitated to help. overall 10/10 experience
Stayed 1 night in Mar 2024
Response from Leandra J on 26 Mar 2024
Hi Matin,Thank you very much for choosing to stay at The Rio Las Vegas and for such a detailed review. We delighted to hear that you enjoyed the hotel and our super friendly staff! We'll be sure to share with the team your wonderful remarks regarding our team. We look forward to welcoming you back hopefully soon!