Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of La Quinta Inn by Wyndham Laredo I-35

2.5 out of 5
La Quinta Inn by Wyndham Laredo I-35
3610 Santa Ursula Ave, Laredo, TX

Reviews

7.0

Good

Rating 10 - Excellent. 531 out of 1584 reviews" "
Rating 8 - Good. 352 out of 1584 reviews" "
Rating 6 - Okay. 260 out of 1584 reviews" "
Rating 4 - Poor. 198 out of 1584 reviews" "
Rating 2 - Terrible. 243 out of 1584 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family
Liked: Amenities, property conditions & facilities
love it
Stayed 1 night in Apr 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine , only the air condition sometimes its smells like watery
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Vanessa,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our maintenance team for further review. We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and location. Room was very clean, loved the mirror with the lightening.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Marlene,We are delighted to hear that you enjoyed our hotel's convenient location and affordable rates. It's wonderful to know that you found your room clean and appreciated the modern amenities. We strive to provide a comfortable stay for all our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Antonio,We are delighted to hear that you appreciated our customer service during your stay. Our team strives to provide exceptional service to all our guests. If you have any further feedback or suggestions for us, please do not hesitate to contact our management team.

10/10 Excellent

Tamra, Middleton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room had been recently renovated and was very clean. The property itself needs some updating, but was very conveniently located for my needs.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Tamra,We appreciate your feedback on the cleanliness of our renovated rooms. We take note of your comments about the property and will consider them for future improvements. It's great to hear that our location was convenient for you during your stay. Thank you for taking the time to share your experience with us.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a musty overpowering smell. The duvet covers were stained and the towels were discolored.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Angela, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.

6/10 Okay

Luis

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Luis,We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any issues you encountered during your stay. We value your feedback and would like the opportunity to address any concerns you may have.

4/10 Poor

Edward

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
We apologize for the inconvenience.

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where prostitudes waiting for men out there door and walking on parking lot. Men that were just walking aroung and checking your vehiculs. Loud noises all night
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Jose, We take the safety and comfort of our guests very seriously and regret to hear about your experience. It's important to report any disturbances or concerns to our management during your stay so appropriate action can be taken. Your feedback will be shared with the team for further review and improvement of our security measures.

2/10 Terrible

Rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights and never got clean sheets after the first night! No laundry service ! But you definitely get what you paid for and coffee ran out!
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Rodolfo, We apologize for any inconvenience caused during your recent stay. Our team strives to provide a comfortable experience for all guests. Your feedback has been noted for future improvements. We recommend reaching out to management directly for further assistance with your concerns.

8/10 Good

Ernesto

Travelled with partner
I had to return my key three times because it did not work. The next morning my wife and I went to get coffee and there was no coffee at 7 AM. We had to get next-door at Denny’s just to eat breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ernesto,We apologize for the inconvenience you experienced with your room key and the availability of coffee. Your feedback will be shared with our team for improvement. We hope this isolated incident won't deter you from considering a future stay with us.

8/10 Good

Donald

Travelled with family, Business traveller
N/A
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Donald,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
the air conditioning smell when it was atound 75 the temperatures
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Vanessa,We appreciate your feedback regarding the air conditioning and will share it with our team for review and improvement. Please feel free to contact our management team directly to discuss your experience further.

4/10 Poor

Angelica

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Angelica, We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly with any specific feedback you may have so we can address it accordingly. We hope to welcome you back in the future for an improved stay.

4/10 Poor

Adamary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sink water not working and tv didn’t work either.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Adamary, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we have shared it with our team for further improvements. If you have any further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome all around!!....period!!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Frank,We are delighted to hear you had a fantastic experience with us! Thank you for choosing our hotel for your stay. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

YAHAIRA, LAREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello YAHAIRA,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Again thank you so much, waiting to serve you again!

8/10 Good

Angelica

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Angelica,We're thrilled to hear you had a pleasant stay with us! Should you have any concerns or feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

4/10 Poor

Cas

Business traveller
Disliked: Property conditions & facilities
Room smelled like old cigarettes and urine. Property was difficult to get into. Thankful I only needed to stay there 1 night or I would have went somewhere else.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Cas,We value your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with the appropriate team for further review. We strive to provide a comfortable environment for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Francisco J

Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Hope to see you real soon.

4/10 Poor

Alfredo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Alfredo,We appreciate you sharing your feedback with us and apologize that your experience did not meet expectations. Should you have any concerns, we encourage you to reach out to our management team directly for further assistance. Thank you for staying with us.

10/10 Excellent

Luis Roberto, Lincoln Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They are remodeling the hotel
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Luis Roberto,We appreciate your feedback regarding the ongoing remodeling at our hotel. We strive to enhance our facilities to provide an improved experience for our guests. We hope you will consider staying with us again in the future to enjoy the upgraded amenities.

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Adrian,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Should you wish to discuss your stay further, please don't hesitate to contact our management team. Your input helps us continue to improve our services for all guests.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Maria, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback so we can address your concerns. Your satisfaction is our top priority.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Amy,We appreciate you choosing to stay with us! Please feel free to reach out to us directly with any feedback you may have from your recent visit. We look forward to welcoming you back for another enjoyable stay soon.

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good resting place, breakfast could need QC check food not warm. One person on staff 3 negative conversations to not make me feel not welcomed
Stayed 3 nights in Jan 2024
Response from Manager on 16 Mar 2024
Hello David,Thank you for sharing your feedback with us. We appreciate your compliments about your restful stay. We value your input regarding breakfast temperature and staff interactions, as we are always looking to improve our guests' experiences. We will pass your comments along to our team for their awareness and improvement.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar 2024
Thank you for staying with us and hope to see you again.

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, amenities
the hotel is under construction and my car get dirty in the parking lot.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Alvaro, We apologize for any inconvenience caused during your stay. Please feel free to contact our management team directly so they can address your concerns accordingly. Thank you for bringing this to our attention.

8/10 Good

Sylvia

Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
Hello Sylvia,We are delighted you enjoyed your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Hugo

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Hugo, We appreciate you choosing to stay with us. Should you have any concerns about your experience, please feel free to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Jasmine,We are thrilled to hear that you found our hotel to be very pretty. We always aim to create a visually appealing and pleasant environment for our guests to enjoy during their stay. Your kind words are greatly appreciated, and we hope to welcome you back again in the future for another wonderful experience.

10/10 Excellent

Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service
Stayed 1 night in Jan 2024
Response from Manager on 3 Mar 2024
Hello Antonio,We are delighted to hear that you found our customer service to be outstanding. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Juan,We are delighted to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we hope to welcome you back in the future to create more memorable experiences.

6/10 Okay

Diego

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Diego,We regret to hear that your experience was not fully satisfactory. Please reach out to us directly with any feedback you may have so we can address any concerns you encountered during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at registration was very helpful and courteous. Thank you for making it a good experience on our difficult time . Stayed for one night.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Estela,We are thrilled to hear that you had a positive interaction with our staff. Our team always strives to provide excellent service to our guests. Please do not hesitate to reach out to our management team should you encounter any difficulties in the future. Thank you for choosing to stay with us.

2/10 Terrible

H

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very dirty and everything is outdated. The ac don’t work and it smells like mold.
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello H, We appreciate your feedback and will address these concerns with our team for further improvement of our facilities. Your comments are valuable to us as we strive to enhance the guest experience.

6/10 Okay

Orlando

Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Orlando, We appreciate you choosing our hotel for your stay. If you have any feedback to help us improve, please don't hesitate to contact us directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Thank you and hope to see you soon.

6/10 Okay

Suzanne

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
It was ok for the cheap price but didn’t have enough towels and when the toilet paper finished they said they didn’t have anymore.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Suzanne, We appreciate your feedback and will use it to improve our services. For future stays, please feel free to contact our front desk for any additional amenities you may need during your stay. Thank you for bringing this to our attention.

8/10 Good

Odilia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Odilia, We appreciate you choosing to stay with us! Please feel free to reach out to us directly with any feedback you may have from your recent stay. We look forward to welcoming you back soon!

10/10 Excellent

JOSE, DALLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is renovation in the property
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hope to see you real soon.

4/10 Poor

Wilberto, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old and worn out. It was recently remodeled, but whoever did the remodel did a very poor job at it. The only remodeling they did was adding the cheap laminate and windows to the rooms. Aside from that, the door knobs, doors, hinges, lighting switches, the furniture, fixtures, even the hair dryer must have been at least 20 years old. The internet was painfully slow, one router for the whole property, if it was even up. In its defense the only thing I can say is that EVERY HOTEL in this stretch of I-35 with the exception of the Courtyard or Fairfield by Marriott are OLD and the best you can hope for is that they're clean. The owners of these dingy hotels know they're always going to have customers no matter what, that's why they don't have any incentive to do better. And by better I mean some of these hotels need to be razed and built new again.
Stayed 4 nights in Dec 2023
Response from Manager on 22 Feb 2024
Hello Wilberto, We appreciate your feedback regarding your recent stay with us. As we strive to provide a comfortable environment for all our guests, we have taken note of your comments regarding our recent remodel. We continually assess and make improvements based on valuable input like yours to enhance the overall guest experience. We value your observations and hope to have the opportunity to welcome you back in the future to showcase the positive changes made.

4/10 Poor

A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place used to be a very nice one. Now, everything is falling apart and dirty. The internet connection is horrible (could not connect at all). Customer service (night attendant) was not helpful either. All this was the reason we did not stay there the rest of our trip to Laredo.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello A, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our team constantly works to maintain a clean and comfortable environment, and we regret if we fell short of your expectations. We understand the frustration with the internet connection and will address this with our technical team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience.

8/10 Good

Blanca, ROSHARON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We ask for a king size bed on the first floor and they didn't had one when we got there
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
We apologize for the inconvenience.

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the flushing of the toilets.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hope to see you all very soon.

10/10 Excellent

Gerardo R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Thank you and hope to see you soon.

10/10 Excellent

??Camelia

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello ??Camelia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Anjelica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
AC did not work
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Anjelica, We apologize for any inconvenience you experienced with the AC during your stay. We appreciate your feedback and will pass it on to our maintenance team for further review and improvement. Should you have any future concerns, we encourage you to contact our management team directly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok about the price
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Samuel,Thank you for your feedback regarding the pricing. We appreciate your understanding and hope you had a pleasant stay overall. Should you have any further concerns or inquiries, please don't hesitate to reach out to our management directly.

10/10 Excellent

Benita, Lakewood Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Benita,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to know that you had a great experience with us. Should you have any further feedback or need assistance in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!