Reception

Reviews of Embassy Suites by Hilton Laredo

3.5 out of 5
Embassy Suites by Hilton Laredo
110 Calle Del N, Laredo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 649 out of 1031 reviews" "
Rating 8 - Good. 194 out of 1031 reviews" "
Rating 6 - Okay. 78 out of 1031 reviews" "
Rating 4 - Poor. 55 out of 1031 reviews" "
Rating 2 - Terrible. 55 out of 1031 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay at this location again.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Shameka, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean and smart buy
Stayed 2 nights in Mar 2024

10/10 Excellent

Leon Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was amazing.The breakfast was on point.Definitely would recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the atmosphere! Happy hour was Great! And the breakfast was delicious! I recommended the Hotel to my family and they were very impressed with the Hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia, Laredo

Travelled with partner
Best hotel here in Laredo tx
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service spacious rooms
Stayed 2 nights in Mar 2024

8/10 Good

Bennie

Liked: Cleanliness
Beautiful property that has lost a little attention to detail. Front desk staff bordered on being rude.
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff! Really appreciate the parking area although I wish they will close the rear gate to prevent access to vehicles. Rooms are well kept and serviced. Great value place to stay !
Stayed 1 night in Mar 2024

10/10 Excellent

Aide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. Our room needed better cleaning in restroom but other than that property is very cute
Stayed 1 night in Mar 2024

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 2 nights in Mar 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Cleanliness, location, breakfast was excellent
Stayed 2 nights in Feb 2024

6/10 Okay

Jodi

Travelled with family, Business traveller
Pool had stuff floating in it both days. No towels in pool area both days. Called for TV listing and man at front desk that checked us in not friendly. He said he’d call maintenance for the listing, not sure why and put me on hold. Hung up after holding over 5 minutes and him not coming back. Figured he had my room number so he’d get back to us, nope. The folks cleaning tables at breakfast Sunday morning were nice. Nice quiet area.
Stayed 1 night in Feb 2024

8/10 Good

Sarai

Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a tough review for me to write. I booked this property because they said on the website “ Free Airport Transportation “. After I landed at Laredo Airport early in the afternoon and called for transportation, I get the “No one available to drive the van “. Totally unacceptable. If you don’t always have a driver, take it off the website. I was not offered the reimbursement either for me paying for my own transport. Other than that, The property is clean and the room was wonderful. Also the front desk personnel were very polite and friendly. I don’t blame them on the transportation issue, that’s bad management. Before writing this review, I left an E-Mail and phone number ( With Expedia to forward to the property ), to give them a chance to explain their side. No reply back, it’s been a month now. I’m still undecided if I will return to this property, due to bad management. DL

10/10 Excellent

Albar

Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Embassy Suites are always nice. I did find hairs, almost matted on the counter in the bathroom. The shower did not drain either so that was a little gross with standing water in the tub as you’re showering. Food was good; bed was comfy but pillows were too soft for me.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jose

Stayed 1 night in Jan 2024

10/10 Excellent

Emmanuel Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent the service and everything
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Travelled with family
Great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Donald W

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and well run.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jesenia, Stockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay! Got 4 rooms for our family , very clean ! Had 2 tvs in our room with living room , table and sofa bed . Next morning we had a delicious breakfast , they cook as you order , French toast, eggs, pancakes and they have many other self serve options . Great seating area. Would definitely recommend and stay there again
Stayed 1 night in Jan 2024

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Oscar

Stayed 1 night in Jan 2024

10/10 Excellent

Yesica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

claudio

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and staff.
Stayed 3 nights in Jan 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Emmanuel Olvera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel. The price was a little higher than other hotels, but it was worth it. You will feel the welcoming environment right at the moment you set your first step in it. The swimming pool and the fitness center were awesome as well.
Stayed 1 night in Jan 2024

10/10 Excellent

gloria

Stayed 1 night in Jan 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Breakfast buffet had a variety of food. Delicious! However, walls are a bit thin. I could hear the conversations in the next room.
Stayed 1 night in Dec 2023

10/10 Excellent

fahim

Stayed 1 night in Jan 2024

10/10 Excellent

Shiobhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect during our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

tina

Stayed 1 night in Dec 2023

2/10 Terrible

ricardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Made reservation for a Suite King and was given a handicap room. Advised them that I made a reservation for Suite king and they said that third party reservations are given what available rooms are available. Very disappointed on their response.
Stayed 1 night in Dec 2023

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great look after remodeling!!
Stayed 1 night in Dec 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Francisco

Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

The breakfast IS delicious
Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Brian

Stayed 5 nights in Nov 2023

8/10 Good

Armando

Stayed 12 nights in Nov 2023

4/10 Poor

Yvette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The breakfast was the reason we stayed there we got to the line by 9am and the food was cold. I asked to warm up they said they couldn’t. Just to go back into the line and get it again. I asked for manager and the chef came out to warm up my food. Bad service
Stayed 1 night in Nov 2023