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"Fantastic hotel! Amazing room, great food and drink and enough pools to please everyone"

"Despite being full to capacity restaurants, bar service was quick & pool & general areas did it feel crowded. Food choice was excellent & bar staff very nice "

"Amazing. I was here with my wife for our 10 year wedding anniversary. We went during half-term so there were a lot of kids but it was fine. The place is so huge that there are still plenty of quiet areas. The spa with a pool, hot tub (that could of been a little hotter), steam room and sauna were fantastic. The food options were great and I really loved the choice. You have to book the other restaurants before you arrive because I couldn’t get into any of them. Download the H club app before you get there. The entertainers where first class. They worked hard and brought such great vibes to the place. I wish them all the best in their future careers. Overall first class service, all the staff were so helpful and kind. I would recommend to anyone. "

"Amazing stay, gorgeous hotel and the most wonderful staff, could not fault in any way! "

"The staff at this hotel are the perfect balance between professional and friendly. They are very efficient but made every interaction feel as though it was important personally, and took their time to get to know you and remember your preferences. It was like being amongst new friends. No request was too much - they went out of their way to make you happy. Guest Relations Manager George deserves a special mention. It was my partner’s birthday while we were there and he arranged a number of special treats for her during our stay, including a beautiful floating breakfast, which was delivered by a lovely member of staff who helped to make the day even more special. He was always around, lovely to chat to and really made a wonderful trip even more special. He is the perfect front man for the hotel and spa. Our room was gorgeous, spotlessly clean and maintained to that standard every day. It was very well equipped with high-end toiletries, linens and towels and a fully stocked mini-bar, and a beautiful sharing pool outside the patio doors with stunning views over the beach and sunrise, as well as the stars at night. We stayed on an all inclusive package, and this was worth every penny. The bar staff at the pool were excellent, and special mention must be given to Peppa and Eva and their colleagues in La Pasteria and Armira Restaurant who made us feel so welcome and looked after us beautifully when we ate with them. All of the food was exceptional throughout our stay. "

"We stayed from the 11th-16th August and had a great time! The staff were amazing, so friendly and helpful, particularly the receptionist who worked most mornings. We felt very safe. The pool is great and usually had sun loungers available. The shop is cheap and has good options. We booked full board which is actually soft all inclusive (alcohol with meals but not at the bar, all food, snacks and soft drinks included). The food was great, a good selection for everyone even fussy eaters, we loved the pasta bar and pancakes. We arrived just before dinner finished and they rushed us in so we could eat before it closed, we left at 7pm and they allowed us to keep our all inclusive all day. They have great excursions, definitely book the calypso lazy day cruise, only €55 for 6 hours on a boat with 4 swim stops in the bluest sea you’ve ever seen and lunch and fruit included. There’s a €10 transfer but it was fully booked so we got the bus just in front of the hotel for €1.80 each way, the timetable can change daily though so be sure to check. Only negatives were that the cleaners (who do an amazing job! Even mopping the floors every other day) propped the door open while cleaning so there were a lot of bugs in the room, the bathroom just had a frosted shower door which didn’t block any sound so there was very little privacy and the emergency light by the door was really bright, it lit up the whole room and couldn’t be turned off. Overall totally worth it for a great holiday!"

"Experience outside of the room was fantastic. Food was incredible and the staff in the bars and restaurants catered to your every need. Air conditioning wasn't working in our room for half of our trip and none of the receptionists took our concerns seriously. Our bedroom light didn't turn off at night twice so we had to go and visit reception for them to fix it at midnight, as our phone wasn't working so we couldn't contact that way. Our fridge was also warm, so the drinks that we had bought from the shop (we were not all inclusive) were not pleasant to drink, and the chocolate we put in it melted. Again, no staff listened to us and just told us it was a consequence of the fires on the island. However, no other guests were experiencing any of this so really was just a room issue. We were only taken seriously when we said we wanted to move rooms. Shame that we spent so much money for lack of comfort for half of our holiday. "

"Everything was amazing. Food wise many options, you have to walk a bit to the beach but that’s fine for me. Animation was good and hotel stuff very nice and always trying their best to satisfy the clients. Everything was amazing until the fires reach us. "