Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews of Residence Inn Lansing West

3 out of 5
Residence Inn Lansing West
922 Delta Commerce Drive, Lansing, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 191 reviews" "
Rating 8 - Good. 64 out of 191 reviews" "
Rating 6 - Okay. 18 out of 191 reviews" "
Rating 4 - Poor. 10 out of 191 reviews" "
Rating 2 - Terrible. 13 out of 191 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Norma

Liked: Staff & service
Disliked: Property conditions & facilities
I felt like it was a little bit dirty it just seemed like things looked old or broken the toilet was broken coffee maker was broken I just didn't feel like I was walking into a clean place with the amount of money I was paying for one night
Stayed 1 night in Mar 2024
Response from Residence Inn on 26 Mar 2024
Thank you for your review and we are very sorry for the lack of cleanliness in your room.

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is phenomenal. Overcomes the old decor and the need to remodel. Can’t praise the staff enough.
Stayed 1 night in Mar 2024
Response from Team Residence Inn Lansing West on 10 Mar 2024
Thank you for your review! We are most definitely in need of a remodel and can't wait for it to get started. We hope you visit us again! Safe Travels!

2/10 Terrible

Brett

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for taking the time to share your experience. We apologize for not being able to meet and exceed your expectations. We will address all concerns accordingly. we hope to see you in the near future.

8/10 Good

Kathleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Hotel was very basic, but was fine for our purposes. The property is definitely ready for a refurbishment. The black out curtains were torn. Rooms were fine. However, we stayed four nights and the rooms were not freshened at all during our stay. Not even to empty trash or freshen towels. I would probably look for another place to stay next trip
Response from Residence Inn on 24 Oct 2023
Good afternoon, Thank you for your review. Thank you for notating that Housekeeping was not done to your room during your stay. I will bring it up with our housekeeping department to correct this for future stays.

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. parking to unload was a little distance from front door.
Stayed 1 night in Oct 2023
Response from Residence Inn on 24 Oct 2023
Thank you for your review! We apologize about the distance from the front door to the parking lot.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Residence Inn on 24 Oct 2023
Thank you for your review!

6/10 Okay

Lara

Stayed 1 night in Oct 2023
Response from Residence Inn on 24 Oct 2023
Thanks for your Review!

4/10 Poor

arthur

Travelled with family
Disliked: Amenities, property conditions & facilities
The advertisement for this property listed a pool and hot tub. The pool was closed for the entire stay and there is no hot tub on the property. This is false advertisement so we were very disappointed. I bought a new swimsuit and couldn't wear it.
Stayed 1 night in Oct 2023
Response from ResidenceInn on 24 Oct 2023
Good afternoon, I deeply apologize for this inconvenience. Thank you for taking the time to leave the review. We are working on getting our pool up and going.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 24 Sept 2023
We appreciate your feedback! Happy to hear you enjoyed your stay! We look forward to seeing you again in the future

6/10 Okay

ricardo

Business traveller, Travelled with partner
Liked: Staff & service
The carpet had many stains. Breakfast was limited and cold food. The place needs updating but was ok. Staff was attentive to the not having room keys issue. They had to let everyone in to rooms over 24 hours.
Stayed 2 nights in Aug 2023
Response from Management on 24 Sept 2023
Thank you for your feeback. Your experience is important to us. We will take your feedback and address all of the concerns you encountered and address them immediately. We hope to see you in the future

6/10 Okay

Sabanura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at Residence Inn were amazing. Very professional, accommodating, friendly and attentive. They are honestly the best thing about the place. From pictures and other guest reviews.. it’s not entirely accurate the condition of the property. It is in due for renovations, the owners mentioned it when I bumped into them at the end of my stay. The towel rod fell down multiple times in the bathroom, the bedroom’s black out curtain were ripped with the entire panel gone… it surprises me that they will leave it like that for guest. The property is smoke free, however the first room received smelled like fresh cigarette smoke, not from a guest that checked out earlier before. Very concerning considering that the cleaning of the room was just completed by staff while we waited to check in. The staff were quick to resolve and relocate us which was greatly appreciated. The rooms also smelled musty like there is poor circulation/ventilation. Overall an average property, looked way better in pictures because in person it did not look the same. The staff were amazing and the best part about it.
Response from Management on 24 Sept 2023
We appreciate your feed back and will make it a priority to address all concerns mentioned. Your experience is important to us. We are happy to hear you enjoyed the staff. We hope to see you in the near future as we will make sure you have a better experience

4/10 Poor

Samuel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room was very run down. Tack strip showing in the living area, curtain falling off of the wall, carpet stained, couch stained, complete door missing from the bathroom vanity, stained walls, all furniture damaged. Received no daily room service, no fresh towels, didn't empty trash or replenish coffee. Lobby and outside looks nice but where it counts, in the room, big fail.
Stayed 4 nights in Aug 2023
Response from Management on 24 Sept 2023
We appreciate your Feedback. We will take your concerns and address each one accordingly. We take our guest experience very seriously and can assure that your next stay with us will be more enjoyable.

8/10 Good

Valin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the room I was in, however, the tub keep fulling up each time I had a shower. But other than that I enjoyed my overall stay
Stayed 2 nights in Jul 2023
Response from Management on 24 Sept 2023
Valin- We appreciate your feedback. We will address the issue you have mentioned accordingly. We hope to see you again in the near future.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property. Rooms are basically mini apartments, with refrigerator, microwave, dishwasher and cook top. Will stay here again.
Stayed 2 nights in Jul 2023
Response from Management on 24 Sept 2023
Andre- We appreciate your feedback and are happy to hear your enjoyed your stay. We hope to see you again in the near future

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!!
Stayed 1 night in Jul 2023
Response from Management on 24 Sept 2023
Kelly- We appreciate your feedback and are happy to hear you enjoyed your stay. We hope to see you again in the near future

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room itself was fine, however, there was no bedding or pillows for the pull out sofa that our kids were planning to sleep on. We ended up getting a sheet and blanket, but the hotel was out of pillows. That is unacceptable.
Stayed 3 nights in Jul 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Milo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
Room was great. I would give it higher marks if carpet in halls was newer. Halls had musty odor.
Stayed 1 night in Jul 2023

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Luanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Due for a remodel
The receptionist, Keyna is the shinning star of this hotel. She was so friendly and accommodating. The rooms rates are low because the hotel needs a total overhaul. The carpets in my room were very stained. The breakfast was poor. For the past 2 weeks, I've been staying in similar type of hotels with the same kind of breakfast, but this was the worst. The rooms are comfortable with a good layout. I'm sure after they remodel and tweak a few things it will be a thriving hotel again.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Roslin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shelves were broken, stains in carpet and bedroom door had hole in it. Wouldnt giv e me points for this stay on my Marriott reward. Didnt know was charging for parking per day.
Stayed 1 night in Apr 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Virginia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing! While we only used for overnight lodging it was great. We had a king studio which would be ideal for a businessperson who might have to stay several days. It had a nice desk set up, complete kitchen (even a dishwasher). The staff was exceptionally helpful and friendly. We would definitely stay there again.
Stayed 1 night in Feb 2023

8/10 Good

Chera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my spacious and clean room and the complimentary snacks at front desk.
Stayed 10 nights in Feb 2023

4/10 Poor

Kathleen

Travelled with family
Disliked: Room comfort
Sorry, but will not stay here again.
We left very early the next morning due to the room being so cold. We didn't even shower because it was so cold. We tried to adjust the heat higher, but couldn't get it to register more than 71 degrees. The hallways were even cooler. Also, the toilet was a bit lower than most hotels.
Stayed 1 night in Nov 2022

2/10 Terrible

Stacie

Stayed 1 night in Mar 2022

2/10 Terrible

Anthony, CHEBOYGAN

Stayed 3 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not as Advertised
They offered Hot Tub, but when arrived was told it hadn't been working in awhile. Receptionists was cranky TV were both having connection issues along with internet. We did not stay
Stayed 1 night in Dec 2021

10/10 Excellent

Ailie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dining, shopping and sport event in East Lansing. Nice spacious room with a kitchenette. We will consider staying here again.
Stayed 1 night in Oct 2021

10/10 Excellent

Wendy Sue

Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room sizes were great. Beds were very comfortable. The room furniture and carpeting needed to be replaced. Bathrooms had cracks poorly repaired. The whole place was rundown.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
My hotel room was filthy and had dog hair all over the couch. A women went around my floor knocking door to door trying to sell something. The lights were continuously off in the hotel lobby. A rock was constantly in the door frame to keep it unlocked for certain guests. The first floor reeked of smoke. There was a giant wet patch on the first floor. Need I say more? One of the worst hotels I have ever been to.
Stayed 25 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again.
Stayed 4 nights in Jul 2021

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was hit with a $120 additional fee for having a pet when i specifically looked up pet friendly hotels. The desk attendant tols me $100, but this morning my bill says $120. I will never stay at a residence inn again or use Expedia. Thieves, all if them. P.S. THIS ROOM LOOKS LIKE A CSI CRIME SCENE
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I have stayed there before however the room i was in wasnt what i expected it really needs upgrading will i stay there again its a 50/50 chance overall it was good .
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2021
Response from AGM on 11 Jun 2021
Glad you had a good stay. Hope to see you again.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we had to listen to a dog bark all night it was not a pleasant stay wont book there again
Stayed 1 night in May 2021
Response from AGM on 3 Jun 2021
Accept my apology please. But we are a pet friendly hotel.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
reservation was cancelled but I still got charged by Expedia. I have been trying to get this issue resolved but so far. I was on hold for 50 minutes yesterday before hanging up. I have currently been on hold for 93 minutes today trying to speak with an agent. ABSOLUTELY RIDICULOUS.
Stayed 2 nights in May 2021
Response from agm on 23 May 2021
My apologies for any inconvenience this has caused you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from A on 8 May 2021
Accept my apologies for your no so great stay.

8/10 Good

Milton

Liked: Cleanliness, staff & service, room comfort
The picture of the suite showed a kitchen range w/oven. The actual room only had a two-element cooktop.
Stayed 6 nights in Mar 2021
Response from AGM on 30 Mar 2021
My apologies for any inconvenience this caused you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice.. but hotel night receptionist was very rude.. I plan on staying there again.. but hopefully won't ever have to deal with her again.. I was respectful and didn't speak my mind.. if it happens again I won't be so friendly
Stayed 1 night in Mar 2021
Response from AGM on 30 Mar 2021
My apologies for my team. We will be addressing this.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No pool Hair on towels TV in one bedroom did not work A family with 3 or 4 kids above us just jumping off furniture and sounded like they were coming through the ceiling
Stayed 2 nights in Feb 2021
Response from AGM on 14 Mar 2021
My apologies for any issues you encountered.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from AGM on 20 Feb 2021
Thank you for choosing Residence Inn. Hope to see you again.

6/10 Okay

Tiarra

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from AGM on 16 Feb 2021
Thank You for choosing Marriott.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was big, with plentu of room. Only issue, we were next to stairs. Heard everyone coming and going
Stayed 2 nights in Jan 2021
Response from AGM on 13 Feb 2021
Thank you for the kind words. Hope to see you again.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2020
Response from AGM on 14 Jan 2021
Thank you for staying with us.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from AGM on 15 Dec 2020
Thank you for staying with us

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so comfortable and clean Will go again
Stayed 1 night in Oct 2020
Response from Angela on 13 Nov 2020
Thank you for staying with us, it was our pleasure.