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Reviews of Hampton Inn & Suites Lansing West

2.5 out of 5
Hampton Inn & Suites Lansing West
900 North Canal Road, Lansing, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 326 out of 548 reviews" "
Rating 8 - Good. 133 out of 548 reviews" "
Rating 6 - Okay. 39 out of 548 reviews" "
Rating 4 - Poor. 27 out of 548 reviews" "
Rating 2 - Terrible. 23 out of 548 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean with friendly staff and convenient for our destination. It was quiet; the pool area was great for the kids. We will stay there again if we return to Lansing.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Lansing West on 15 Apr 2024
Thank you so much for staying with us and taking a moment to leave us a review, Linda. We appreciate your business and hope to see you again next time you're in town.

10/10 Excellent

Heather

Travelled with family
Liked: Property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Lansing West on 14 Apr 2024
Thanks for the perfect score!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Lansing West on 15 Apr 2024
Thank for this perfect score!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late at night but the manager greeted us with a smile. Ideal location for our purposes. Good breakfast, too.
Stayed 3 nights in Mar 2024
Response from Hampton Inn & Suites Lansing West on 2 Apr 2024
So happy to hear you had a great stay. Thank you for the kind words.

10/10 Excellent

Shiela, Bay City

Travelled with family
Liked: Cleanliness, amenities
Clean comfortable beds nice pool area
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Lansing West on 16 Mar 2024
Thank you so much for these kind words, Shiela!

2/10 Terrible

Raven

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Worst stay ever
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Lansing West on 6 Mar 2024
Apologies. Wish we knew more.

8/10 Good

Cristiano

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend.
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Lansing West on 4 Mar 2024
Thank you so much.

10/10 Excellent

tiffany, morley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, very friendly and helpful staff member. The pool was warm. Both hot tub and pool were clean. Room was clean , comfortable beds. Had a great stay.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Lansing West on 26 Feb 2024
Thank you so much for this honest review of your experience. We appreciate your business and taking a moment to leave some kind words.

8/10 Good

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pleasant. Beds a comfy night.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Lansing West on 25 Feb 2024
Thank you for this review, Patricia!

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all facilities
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Lansing West on 8 Feb 2024
Thank you so much for this perfect score!

10/10 Excellent

Darlene A.

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Lansing West on 15 Jan 2024
Thank you for this perfect score, Darlene!

10/10 Excellent

Steve, ST CHARLES

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front desk treated us Awesome
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Lansing West on 13 Jan 2024
Thank you for your business and taking the time to leave us some feedback.

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
You could tell the rooms were a little dated as the entertainment center was all banged up and missing part of its finish, really bad. We found the beds were not that comfortable and pillows were extremely soft. This place has a great breakfast and full assortment of hot and cold items. Very conveniently located for the shops next to it.
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Lansing West on 10 Jan 2024
Thank you for this feedback, Patrick. We're eagerly anticipating the details for our hotel's renovation. We hope it will be completely done by the next time you stay with us.

2/10 Terrible

Hurley

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Lansing West on 8 Jan 2024
We're sorry you were unable to check-in to the hotel room reserved on this reservation. Unfortunately, we are not allowed to check people in if their name does not match the reservation (as stated in the pre-arrival message sent when booked) or without a valid credit card. We must have payment before allowing anyone into a room, which is standard at all hotels.

10/10 Excellent

Leland, Stevens

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodations.
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites Lansing West on 5 Dec 2023
Thank you so much for this perfect score!

10/10 Excellent

William (Rick )

Stayed 6 nights in Nov 2023
Response from Hampton Inn & Suites Lansing West on 8 Jan 2024
Thank you so much for the five star review, William. We appreciate your business and feedback.

6/10 Okay

Laurel

Liked: Cleanliness, staff & service
Pool was very cold, pool room was very cold
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Lansing West on 24 Nov 2023
We apologize for the temperature of the pool. We will certainly be addressing this in the coming weeks.

10/10 Excellent

Diana Curran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, lovely room
Stayed 1 night in Nov 2023
Response from Hampton Inn Lansing West on 24 Nov 2023
So happy you enjoyed your stay. We hope you had a wonderful Thanksgiving.

8/10 Good

Doug

Stayed 1 night in Nov 2023
Response from Hampton Inn Lansing West on 16 Nov 2023
Thank you for this review!

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff m. Clean rooms.
Stayed 1 night in Nov 2023
Response from Hampton Inn & Suites Lansing West on 5 Nov 2023
Thank you for this review!

10/10 Excellent

Torie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time celebrating my daughters birthday. The pool was too cold for me but the kids didnt mind it. The staff were excellent!
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

8/10 Good

Maryam

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

10/10 Excellent

Wanda, Laguna Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was very courteous! Love it!
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

10/10 Excellent

Kali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

8/10 Good

Wanda

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

10/10 Excellent

Christine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Almost every time I travel to Michigan I stay at this hotel. The staff is amazing.
Stayed 6 nights in Sep 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

10/10 Excellent

Jamie

Travelled with family
Liked: Property conditions & facilities
Great value! Close to Horrocks and easy in and out. Breakfast was a nice hot buffet. We will stay again.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites Lansing West on 30 Oct 2023
Thank you so much for this review. We appreciate your business!

8/10 Good

Terese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again.
Hotel is nice, and it’s in a great location with lots of food options a short distance away. My only complaint was the noise from the follow guests on our first night of our two night stay (LOUD laughter and talking at 0245 in the hallway and in the room next door). The first time I have ever complained to the desk staff and our second night was much quieter (that group of travelers were still in the hotel).
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites Lansing West on 9 Nov 2023
Thanks for the honest feedback and apologies for the loud guests in the hotel. We’re confident you’ll have a better stay next time. Hope to see you again soon.

10/10 Excellent

Barbara L.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
This is a very nice, comfortable hotel. The staff was friendly and helpful. The breakfast was good. They had a salt water pool which i would have loved to try out. Our TV remote didn't work, but I'm sure they would have addressed that if we had asked them to do so. I'd definitely stay here again
Stayed 1 night in Sep 2023
Response from Hampton Inn Lansing West on 18 Nov 2023
Thank you for this lovely review, Barbara. We appreciate your business and also taking the time to leave some feedback. We’ll certainly look forward to seeing you again!

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were and spacious.
Stayed 3 nights in Sep 2023

4/10 Poor

Paula

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom was dirty, with black mould around tub and thick dust on baseboards. Fire doors on floors 2,3 and 4 were all proper wide open. There was no decaf coffee, there was tea but no milk at the coffee station. The bathroom sink tap was not working properly nor was remote for tv. All in all, very disappointing for a Hampton Inn. Please checkout the fire doors. P
Stayed 1 night in Sep 2023

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Meggan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty pool Lg trash bag in 2 hallway.
Stayed 2 nights in Sep 2023

10/10 Excellent

DENISE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

JEAN, BROOKVILLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the fact that maid service was not done unless requested at a time convenient for the hotel staff.

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gail

Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
NIce quiet hotel to get a good night's rest
Stayed 1 night in Jul 2023

8/10 Good

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Benches at the end of the bed was worn out ! The pool was too cold !
Stayed 1 night in Jul 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Andrew

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Clean better.
They upcharged us on the room rate. Then blindsided me with a $50 insurance fee. The entire first floor stunk. There was corrosion build up in the pool entrance. My children wouldnt even swim in the pool because it was freezing cold. Were going to let them get in the hot tub until we noticed all the nasty skin particles and hair floating in it. The room was quiet and beds were comfortable and that would be the only positive from our stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

crstal

Travelled with partner
Beautiful property.
Stayed 1 night in Jul 2023

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the highway and exactly what we needed to stay the night after our cousin’s wedding
Stayed 1 night in Jul 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful. Even cleaning staff acknowledged us and were kind where at most hotels they ignore you. Our room was huge, clean, and had very comfortable beds.
Stayed 2 nights in Jul 2023