3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews of Pelangi Beach Resort & Spa, Langkawi

5 out of 5
Pelangi Beach Resort & Spa, Langkawi
Pantai Cenang, Langkawi, Kedah

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1008 reviews" "
Rating 8 - Good. 303 out of 1008 reviews" "
Rating 6 - Okay. 64 out of 1008 reviews" "
Rating 4 - Poor. 44 out of 1008 reviews" "
Rating 2 - Terrible. 18 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location and overall hotel excellent. Good spacious rooms too. The pools (2 of them) were great sizes and there was a children’s fun pool too. The surrounding town has some authentic Malayan restaurants but for those not use to holidaying or traveling in Asia they may seem a little basic but the food is pretty good overall. Hotel has a great breakfast choice and the evening meals were a good option for those clients chose to stay on resort
Stayed 11 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 5 night stay. Our room was had an island view with balcony where we could sit and watch the sunset. We used the large cascade pool (the other pool was more for families) which was great. Breakfast was very good with lots of options and two locations to choose from. All of the staff were friendly and helpful. The resort is a short taxi/Grab ride to the airport and it was easy to walk into town either along the beach or the road.
Stayed 5 nights in Mar 2024
Response from praba on 25 Mar 2024
Dear Mr David,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Ritika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay! The property is really nice with great facilities. Our toddler enjoyed the kids pool. Very friendly, caring and helpful staff that genuinely was interested in providing service. The first 2 days of our stay, we felt that service could be more efficient but after that we had no issues at all. We loved the dinner buffet and the overall vibe on the weekend. We definitely would recommend this property to our friends and family.
Stayed 7 nights in Mar 2024
Response from praba on 20 Mar 2024
Dear Ms Ritika,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
‘Be stayed many times over the years.’ The recent infrastructure changes have led to significant improvements in key areas (rooms brighter; cascade pool now larger bigger bar). However the main reception area has lost much of its charm (not much of a social area anymore) and the service levels have dropped somewhat. The staff are as lovely as always, but it all feels a bit ‘corporate’ compared to a few years ago when ‘attention to detail’ seemed to matter more.
Stayed 6 nights in Mar 2024
Response from praba on 15 Mar 2024
Dear Mr Mark,Thank you for sharing your feedback with us. Rest assured that the service level has not changed otherwise from the infrastructure facelift. We will look into the shortcomings described and address the concerns immediately to ensure the level of service is maintained. We look forward in welcoming you back to Pelangi.Thank you

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is older but very well maintained. Staff are excellent! Breakfast was a solid B, but could use some added options. I thoroughly enjoyed my stay, but the VIP Access was never acknowledged or offered in any manner. I highly recommend this property for convenience and affordability.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024
Response from praba on 8 Mar 2024
Dear Mr PatrickThank you for sharing your rating with us. We are happy that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.

8/10 Good

Sameer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Located in Cenang, location is walkable to the main street or cheap Grab ride away from everything. Refurbished cascade pool, great staff, large rooms which are clean and refurbished. Off peak season low prices as compared to other properties. We stayed during Chinese new year when the price was same as Westin. Great for kids, new kids club plus animal farm. Spa is new reasonably priced and exceptional service Bad : Food is crap sorry there are no other words to describe it. The main pool will be nice once refurbished (planned between July2024 to Dec 2024) in current state I was concerned either myself or my kid will step on a broken tile and cut ourselves. Again we tried all three food outlets the lobby, Pelangi and spice, offerings are expensive and worst I have tried in an 5star property. If you skip the food I will be repeat customer for food I will go to nextdoor Casa Del Mar(walking) for dinner or lunch and smiling buffalo for breakfast(7 ringgit grab ride). Dec to April is dry seasons we had brown water coming out of tap but were assured it was already treated, so stuck to bottled water and no one got sick so it was indeed treated. 2024 Jan-Feb was exceptionally dry in Langkawi. Property facilities are being renovated and if the main pool is refurbished we might revisit and hope the F&B offering improves. No upgrade or great perks with VIP access (gold) but may be it was peak season with Chinese new year. Gym: add rowing machine and more instruments
Stayed 8 nights in Feb 2024
Response from praba on 28 Feb 2024
Dear Mr Sameer,Thank you for sharing your feedback with us. While we understand that generally you were happy with your stay, the food is not to your liking. We will share your comments to our Food & Beverage manager along with the head chef to improvise based on your feedback shared. We thank you for your continuous support and look forward in welcoming you back to Pelangi.

10/10 Excellent

Katerina

Travelled with family
Liked: Amenities
Everything was amazing! I’ll definitely come back!
Stayed 6 nights in Feb 2024
Response from Praba on 12 Feb 2024
Dear Ms Katerina,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Brendan Alan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Praba on 6 Feb 2024
Dear Mr Alan,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. We look forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a garden triple suite. Massive space, really comfortable and private with views of pond, pool and children's farm, small terrace balcony with shade. Really high ceiling with air-conditioning and fan. Short walk to cascade pool. 30 to 40 mins max drive to places of interest on the island. Weather consistently idyllic. Would love to stay here again. Staff are incredible too. Buggy rides available as its quite a big resort.
Stayed 8 nights in Jan 2024
Response from Praba on 6 Feb 2024
Dear Ms KaraThank you for sharing your feedback with us. we are happy to hear that you enjoyed your stay with us on our newly refurbished rooms and the surroundings. We look forward in welcoming you back to Pelangi.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property recently re-furnished some issues around new pool with people slipping ,but being addressed. Third time at this hotel gets better on every visit.
Stayed 4 nights in Jan 2024
Response from Praba on 2 Feb 2024
Dear Mr James,Thank you for sharing you feedback with us. We are happy to hear that you enjoyed our newly refurbished rooms and facilities. Please rest assured that the slipping matter has been addressed and rectified. Nevertheless, guest are reminded on safety measure to adhere while at swimming pool to avoid any unwanted incidents. We look forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Aman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Jan 2024
Response from Praba on 31 Jan 2024
Dear Mr Aman,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Hui Zhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 3 nights in Jan 2024
Response from Praba on 31 Jan 2024
Dear Mr Hui,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Praba on 31 Jan 2024
Dear Mr Ravi,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Praba on 31 Jan 2024
Dear Ms Clare,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

8/10 Good

Skara Bibi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 1 night in Jan 2024
Response from Praba on 31 Jan 2024
Dear Ms Skara,Thank you for your ratings. We are happy to hear that you enjoyed your stay with us and enjoyed the landscape at Pelangi. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Shawn

Stayed 3 nights in Jan 2024
Response from Praba on 12 Feb 2024
Dear Mr Shawn,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Tao Keng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family with young children.
Stayed 5 nights in Dec 2023
Response from Praba on 17 Jan 2024
Dear Mr TaoThank you for taking time to share your feedback. We take great pride in being best choice of hotel in Langkawi for families. Its delighting to hear that you and your family enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

8/10 Good

Mashood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern looking resort and facilities. Staff need to be more attentive, they left my luggage outside the luggage locker room. For the price, the minibar should have been complimentary. Other than that, everything else was pretty great. Location of the resort is amazing.
Stayed 2 nights in Jan 2024
Response from Praba on 18 Jan 2024
Dear Mr MashoodThank you for sharing your feedback with us. We apologies on behalf of our employee who failed to place the luggage at the luggage rack as our standard procedure. We will ensure that this is not repeated again. We have a special promotion for the minibar at RM 55 and this was not included in the room rate as to be fair for all guest that may not use them. We are glad that you enjoyed our Malay concept design chalets and resort facilities. Looking forward in welcoming you back to Pelangi.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the fourth time we have stayed at this resort over the years and the experience was better than ever. We were made to feel very welcome and valued as guests and thoroughly enjoyed our stay.
Stayed 10 nights in Jan 2024
Response from Praba on 17 Jan 2024
Dear Mr Brian,Thank you for sharing your feedback with us. It is always our pleasure to welcome you back to Pelangi and we thank you for your continuous support. Looking forward in welcoming you back to Pelangi.Kind regards

8/10 Good

Sharmila, Harrow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great beach. Limited food options for vegetarian at the hotel.
Stayed 3 nights in Jan 2024
Response from Praba on 11 Jan 2024
Dear Ms SharmilaThank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Charlotte May Agneta

Stayed 6 nights in Dec 2023
Response from Praba on 11 Jan 2024
Dear Ms Charlotte,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.kind regards

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Praba on 12 Feb 2024
Dear Ms Jess,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Pelangi. It was perfect for our family and young baby. She especially loved the splash pool and water slides which were perfect for children of all ages. The grounds are nicely laid out and relaxing. The service staff was extremely accommodating and made us feel very well taken care of. Would definitely return again in future.
Stayed 4 nights in Nov 2023
Response from Praba on 3 Jan 2024
Dear Mr Samuel,Thank you for sharing your feedback with us. We are happy to understand that your enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regardsPraba

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with a toddler!
Breakfast and all the amenities were really good. You can walk from the hotel and find food options outside the hotel aswell.
Stayed 4 nights in Dec 2023
Response from Praba on 3 Jan 2024
Dear Sir/Madam,Thank you for sharing your feedback with us. We are happy to understand that your enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regardsPraba

10/10 Excellent

OSAMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with very good staff.
Stayed 3 nights in Dec 2023
Response from Praba on 3 Jan 2024
Dear Mr Osama,Thank you for sharing your feedback with us. We are happy to understand that your enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Praba on 3 Jan 2024
Dear Mr Ahmad,Thank you for sharing your feedback with us. We are happy to understand that your enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Praba on 24 Dec 2023
Dear Mr Merlin,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. looking forward in welcoming you back to Pelangi.Kind regards

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, memorable stay!
We had a fantastic experience at Pelangi Resort! The staff was incredibly friendly, going above and beyond to engage with my 16-month-old son. The food customization for vegetarians was appreciated, and the well-maintained property showcased its beauty. The baby-friendly swimming pool added to the family-friendly atmosphere. A standout was the staff's courtesy throughout our 4 night stay. At the end, they even arranged an early morning airport drop and provided a takeaway breakfast. If I return to Langkawi, Pelangi Resort will undoubtedly be my top choice.
Stayed 4 nights in Dec 2023
Response from Praba on 21 Dec 2023
Dear Mr RahulThank you for sharing your feedback with us. we are delighted to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi. Kind regards

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Praba on 21 Dec 2023
Dear Ms CatherineThank you for sharing your feedback with us. we are delighted to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi. Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely resort hotel, big clean rooms with all amenities you might need and friendly, helpful staff. The breakfast is excellent l. There was no WiFi in the room but you could get it at the pool, the lobby or the restaurants so it was not a problem for us. In fact we were quite happy to be offline and out of contact during our stay. Will definitely return!
Stayed 3 nights in Dec 2023
Response from Praba on 21 Dec 2023
Dear Mr StephenThank you for sharing your feedback with us. we are delighted to hear that you enjoyed your stay with us. Please accept our sincere apologies for the internet connection. We wished that we had the chance to rectify the issue while you were staying with us. Looking forward in welcoming you back to Pelangi. Kind regards

6/10 Okay

SUMEDHA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean, and comfortable. However the sink drain was broken and without a drain adjusting device, the kettle did not work, the air conditioner was either on or off - it had a temperature control remote but once you set the temp, it was always on. So the room was always cold unless manually regulated. Also the walking paths to get from building to building was super confusing so I was regularly getting lost. One portion of the beach area the included in the hotel was blocked off by a massive water control boom that had washed ashore. Staff were excellent though.
Stayed 2 nights in Nov 2023
Response from Hasril on 22 Nov 2023
Dear Sumedha,Thank you for your kind feedback. We will share your comments with our respective teams for further improvement. We look forward to welcoming you again in the future.Kind regards,

10/10 Excellent

Carl, Forster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the Beach, lovely rooms. Pool area was great. Good breakfast options. Friendly staff.
Stayed 10 nights in Nov 2023
Response from Hasril. on 22 Nov 2023
Dear Carl,Thank you for your review. We are glad you enjoyed the resort and its facilities and hope to welcome you back in the near future.Kind regards,

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Dinner menus were limited, portion size was small and very little vegetables on most meals. Breakfast was very good Service response to requests were slow. It took more than an1.5 hours and two phone calls to get a replacement cup when a cleaner removed one. A request for a larger cup was rejected without adequate reason. Staff were very friendly.
Stayed 7 nights in Nov 2023
Response from Hasril. on 13 Nov 2023
Dear Mr. Mark,Thank you for your kind feedback. We will share your comments with our respective teams for further improvement. We look forward to welcoming you again in the future.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fantastic. Breakfast was great, good variety each morning. My only comment is the food in the pots keeping hot wasn't very warm
Stayed 5 nights in Nov 2023
Response from Chong Langan on 9 Nov 2023
Dear Valued Guest,Thank you for your kind feedback. We will share your comments with our respective teams for further improvement. We look forward to welcoming you again in the future.Kind regards,

10/10 Excellent

Jawed

Stayed 3 nights in Nov 2023
Response from Chong Langan on 6 Nov 2023
Dear Mr. Jawed,Thank you for your rating. Your feedback will be shared with our team and we hope to welcome you back in the near future.Kind regards,

10/10 Excellent

Sebastian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids, great views, good facilities, recomend it
Stayed 7 nights in Oct 2023
Response from Praba on 30 Oct 2023
Dear Mr Sebastian,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us.Looking forward in welcoming you back to PelangiKind regards

10/10 Excellent

Mehreen

Stayed 1 night in Oct 2023
Response from Hasril on 11 Oct 2023
Dear Mr. Mehreen,Thank you for your rating. Your feedback will be shared with our team and we hope to welcome you back in the near future.Kind regards,

10/10 Excellent

Mehreen

Stayed 1 night in Oct 2023
Response from Praba on 30 Oct 2023
Dear Mr Mehreen,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us.Looking forward in welcoming you back to PelangiKind regards

10/10 Excellent

Kulbinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best properties i have ever stayed at. The staff and service were absolutely amazing. Very attentive to detail. Staff were very caring and polite; this includes the managers. Two breakfast buffets offering slightly different food choices, one asian and one American. Both had a vast array of foods to choose from and were amazing.
Stayed 4 nights in Sep 2023
Response from Praba on 28 Sept 2023
Dear Mr Kulbinder,Thank you for sharing your feedback with us. We are delighted to hear that you have enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was really nice and comfortable, and the bedding was really good to sleep in. The beach was amazing, clear blue with wide white sand. Only thing I have to say in terms of improvement is to make the dinner prices less expensive as most of the food that was on the menu could be found for much cheaper outside the hotel.
Stayed 6 nights in Aug 2023
Response from Hasril on 29 Aug 2023
Dear Valued Guest,Thank you for your kind feedback. We will share your comments with our respective teams for further improvement. We look forward to welcoming you again in the future.Kind regards,

8/10 Good

Nicolaas

Travelled with partner
Liked: Cleanliness, amenities
Our room in block 6 was at the back of the back of the main road, fairly noisy at times. Refurbished rooms are an improvement, however the TV was very old and the grainy picture was hard to watch. No facewashers and no towel rails in the bathroom.
Stayed 7 nights in Jul 2023
Response from Hasril on 27 Jul 2023
Dear Mr. Nicolaas,Thank you for taking the time to write this review. Your feedback will be shared with our team to further improve. Our sincere apologies for the inconvenience caused during your stay and we hope to welcome you back to a further improved holiday experience in the near future.Kind regards,

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay with family
Very nice place - good food, very good spa
Stayed 3 nights in Jul 2023
Response from Hasril. on 17 Jul 2023
Dear Ms. Felicia,Thank you for your rating. Your feedback will be shared with our team and we hope to welcome you back in the near future.Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for young families.
We would highly recommend young families to stay at Pelangi Beach Resort. Our 2.5yo loved the kids pool area. The only minor gripe we have is that the floor rugs in the rooms did not look clean for our 10mo to crawl around on, and the kids pool could have some shade. Everything else, food, drinks, amenities, service was excellent. We would definitely stay again for our next trip.
Stayed 2 nights in Jul 2023
Response from Hasril on 11 Jul 2023
Dear Mrs Jessica Wong, Thank you for your review. We are glad you enjoyed the resort and its facilities and hope to welcome you back in the near future.Kind regards,

10/10 Excellent

WINNIE ANN YAN PEI

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Room service was amazing!
Stayed 3 nights in Jun 2023
Response from Hasril on 5 Jul 2023
Dear Ms. Winnie Ann Yan Pei,Thank you for your rating. Your feedback will be shared with our team and we hope to welcome you back in the near future.Kind regards,

8/10 Good

Irwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the steep price to add a rollover bed (RM500/night), the rest of the facilities are excellent. Staff are warm and friendly and the location is just beside cenang beach
Stayed 5 nights in May 2023
Response from Praba on 17 Jun 2023
Dear Mr Irwan,Thank you for sharing your feedback with us. Our rollaway bed is RM 350 per night which is included Breakfast for the 3rd person as well.

10/10 Excellent

Noboru, Higashioumisi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has good access from the airport and the staff are very attentive. It was impressive that all the buggy drivers were driving safely and the smiles of the children were overflowing. The level of quality, variety and taste of food is high. So, as a Japanese person, I had a very happy time. However, there was also a disappointing point. The front lobby doesn't have air conditioning and the ceiling is high, so the fan doesn't make much sense. So it was very hot and it was very painful while waiting. The air conditioning in the room is also poorly placed, so it is very cold or very hot depending on the position of the bed. I stayed in an ocean view room, but it was a pity that the view was not so good because the trees in front of me were in the way. In the past, I have stayed in several hotels in Langkawi, but this hotel has short opening hours for SPA. So even if I wanted to use it, I didn't feel like making a reservation. And I thought the drink menu was relatively small and expensive. With an extensive cocktail and tropical drink menu, guests will spend more time at the hotel than they do now.
Stayed 3 nights in Apr 2023
Response from Praba on 28 Apr 2023
Dear Mr NoboruThank you for sharing your feedback with us. Your concerns shared has been forwarded to the respective departments to look into further enhancing guest experience. Looking forward in welcoming you back to Pelangi.

10/10 Excellent

Molly

Travelled with family
Liked: Staff & service
Amazing location, great facilities and thoughtful and helpful staff who are incredibly friendly and efficient. A wonderful experience. Just wish we’d stayed longer!
Stayed 4 nights in Apr 2023
Response from Praba on 28 Apr 2023
Dear Ms Molly,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023
Response from Praba on 28 Apr 2023
Dear Mr David,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.

10/10 Excellent

Vinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice and big with the beach right on the door step. The staff were really helpful. They would help with the heavy luggage and driving people around in the buggy. The rooms were spacious and clean with amenities provided. If you are lucky with the weather, the sunset is amazing.
Stayed 3 nights in Apr 2023
Response from Praba on 28 Apr 2023
Dear Ms Vinh,Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us. Looking forward in welcoming you back to Pelangi.