Beach

Reviews of Citin Langkawi by Compass Hospitality

3 out of 5
Citin Langkawi by Compass Hospitality
No. 3 Jalan Pekan Kuah, Langkawi, Kedah

Reviews

5.4
Rating 10 - Excellent. 12 out of 189 reviews" "
Rating 8 - Good. 34 out of 189 reviews" "
Rating 6 - Okay. 57 out of 189 reviews" "
Rating 4 - Poor. 45 out of 189 reviews" "
Rating 2 - Terrible. 41 out of 189 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Chong Wee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed services
Stayed 4 nights in May 2023

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

4/10 Poor

muhamad rizal

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby to HIG , dataran Lang
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

2/10 Terrible

Harrison

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First. The lighting is horrible , the toilet tank does not stop flowing water makes it very eerie . So we checked out in the night (we checked in at 6pm , checked out at 8pm)and stayed in another hotel which is much better. And the receptionist promised to have someone call me the next day but all nonsense .
Stayed 1 night in Sep 2019

2/10 Terrible

CheAm, Malacca

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Location is good, Staff was not friendly during check-in time and answer not properly when i'm asking question! Water heater is not functioning at all! Room with no Mini Bar...
Stayed 3 nights in Aug 2019

4/10 Poor

Zaharudin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

jong

Liked: Staff & service
Disliked: Cleanliness, room comfort
So many mosquito
Stayed 1 night in Mar 2019

8/10 Good

ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for $
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rundown hotel and room. Old yellowish towels. yellowish pillow case, pillows very.old, yellowish and with stains. asked help to change for better pillow answer given by the staff "all the same and if u want you can go and buy new pillow. the next morning unable to call reception counter frm the room came down all the way, asked for a bottle of drinking water but the staff told me housekeeping staff not here yet, later when they clean the drink will give it to you. The storage room that keeping the water are actually less than 10 steps away frm the reception counter. but she is lazy to get the key, open amd get the water for her guest. poor service.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel and room are old. pillows casing yellowish colour, the worst is the pillows all with stains, so disgusting (horrible) and very old, yellowish towels. asked help to change the pillows one of the staff said "all pillow the same, if you want better pillow go and buy". called the reception can't get through went down all the way to reception counter just askee for a bottle of drinking water, was told that housekeeping staff not here yet, will give it to u when the staff clean the room. their storage room that keeps the water is only less than 10 steps away frm the counter but the staff is so lazy to get the key, open the door and get for the guest. hotel but no hospitality service. will never go back anymore.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Abdullah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water heater not working and the ironing board has worn out. Just to stay there 1 or 2 night should be OK.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely not worth your money. Super dirty room and flickering lights. Environment not conducive
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Shah

Liked: Room comfort
Disliked: Cleanliness
6/10
It wasn’t clean as it's seen
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Okay and simple.
It was ok but the cable TV only have few channels. The room was clean. Toilet ok too. It will be better if they can put water boiler in room so we can so out own coffee and tea.
Stayed 2 nights in Sep 2018

8/10 Good

syafiq, langkawi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The property no seen as the photos shows as glowing as, the place need a rehabilitation not just shine paint, room lights need to be fixed , only on light is running, no elevator is a issue a least lift for bags or service man how would help on carry the bags to flower 1 or 2 It was bad experience for me which let me leave the hotel and 1 night money, where I find different hotel less that this price with better facilities.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not as per in hotels.com page view .Terrible ,No towel supply until 9pm. Not recommended
Stayed 1 night in Jun 2018

2/10 Terrible

bukhori, johor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel.
Noisy area, the room amenities are.not properly maintained. The actual blows so noisy. The curtain not providing shade for the room. Smell not good. Would not recommend to other. Luckily I did stay.for only one day and change to other hotel with near price.
Stayed 1 night in Jan 2018

2/10 Terrible

Son, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didn’t get room as per booking..
toilet problem...air cond leaking..bad experience since the room i got not as per booking..basically..the conditions not as per appear in the promo picture..
Stayed 1 night in Dec 2017

4/10 Poor

Kanokwan, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities
NOT come back to stay here again
We were accidentally booked this hotel because it looks very good in the website and not far from Kuah Jetty but when we got in to the room It was extremely different from the website. The room was very old, dirty, bed sheet getting yellow, humidity smell from wardrobe. Unfortunately, we accidentally break the key and we had only try to explain because it was unexpected situation. We understand If there was a charged but it was a crazy thing that who want to break the room key!? The reception staffs were very dissapointed and being rude. One reception talked to us like we were stupid guest and always point her finger to our face. Finally, we paid 20MYR for the key without apologize after being rude. Btw, the housekeeping guy is very helpful and kindness. Thank you so much. We won't recommend to stay here because of the manner of staff not the hotel.
Stayed 1 night in Oct 2017

6/10 Okay

Soo Sian

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Afiq, Kuala Lumpur

Liked: Staff & service
Nice hotel near to Kuah
If you like to save time for shopping then this hotel is good place to stay. It is near to shopping attraction and near to Kuah jetty.
Stayed 2 nights in Jul 2017

6/10 Okay

ADIELA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

kuala, London

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
You get what you pay for
Better off going to a 5 star hotel. This is a very standard hotel and you will get what you pay for. The bed was confortable and rooms were clean

10/10 Excellent

TUAN SURIANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Bob, Krabi Thailand

Liked: Cleanliness, staff & service, room comfort
Reasonable rate for a few nights stay
The best thing about the hotel is the staff! The front desk staff of Marla and Wanie were outstanding friendly and helpful. Thank you both.

6/10 Okay

mohd ramzan

Liked: Staff & service
well what youy pay is what you get...

8/10 Good

FAIZAL, SINGAPORE

Liked: Cleanliness, staff & service, room comfort
Easy to go attractions places and food to get
The staff is friendly and polite, the room a bit small but enough for a couple or single, if u have a big family my suggest not to book this hotel. when you need some advise for attraction or booking, Staff will inform you all the information that needed.

6/10 Okay

Aida, PENANG

Liked: Staff & service
Nice hotel. strategic place and easy to going.
I think this hotel is very nice and strategic. Easy to tourist to search a food court, shopping center and etc.

6/10 Okay

ANNAMALAI

Clean and Value for money
Value for money. However whatever is there in the room already is what you get. Very difficult to get any additional items on need. The shower was not working properly (lot of water wastage). I reported it to the front desk on the very first day. Again on the second day too i intimated to a different person in the front desk but no action was taken for all the five days we stayed there. It did not cause much trouble for our stay but this is an indication on the poor responsiveness of the staff.

4/10 Poor

Zunaira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not as shown in pics
room had so many sealing. internet wasn't working due to lack of signals.no lift in hotel.no exhaust in washroom

8/10 Good

Rachel, Kuching, Sarawak

Liked: Cleanliness, staff & service
Nice hotel close to Pekan Kuah
all staff are very helpful and friendly, thanks to all staff specially to Wanie, Mala and one guy from India

6/10 Okay

Janelli, South Korea

Disliked: Property conditions & facilities
You get what you pay for
Based on the photos on Expedia, I thought I was getting a simple, but very clean and adequately spacious room. I was wrong. The pictures were taken at certain angles and in good lighting, which made them look better. The room was very small and in a state of obvious disrepair. There was one employee who spent all day cleaning, and he did a good job, but the place needs repairs. The security bolt on my door was half missing, and next to the door handle, it looked like someone had broken in before. The walls looked stained. The wall above the head of the bed had holes where small light fixtures used to be, but now they were empty holes with wires inside. The bedding was white but had so many yellow stains. There was a wardrobe, but its location was awkward. It was impossible to have the wardrobe door and the bathroom door open at the same time. As for breakfast, don't even bother, unless you're the only one in the room. When I walked in the first time, there were about 15 people sitting down. There were only two kinds of crappy cereal and the milk had run out. A staff member walked in, and took an empty food tray out to the kitchen. When she walked back in, all that she had brought was enough scrambled eggs for two people, maybe 7 pieces of roti, and one loaf of white bread. I quickly learned not to bother with breakfast, except for having some coffee. The location is good if you arrived on the ferry and need some quick, but otherwise, no. It's far from all the touristy places.

2/10 Terrible

Lynette, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
very very basic
a fire trap, will not stay there again. Also no food left when we went for breakfast, requested some fruit (platter was empty) but none came. Time was 7.30, so we were not late.

2/10 Terrible

Mohammad Ashraful Islam, Dhaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Very poor hotel. The room were congested.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mutiara, Malaysia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wonderful hotel staff
All the staff are very helpful and went all the way to make our stay comfortable, especially Mala. Location is good too. My main complaint is that the hotel is in poor condition, air conditioners are not working well, toilet cannot flush and water leakages along the stairs. Rooms should be provided with basic amenities like electric kettles and cups.

6/10 Okay

james, Manchester

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had to change rooms twice in order to get the room I had asked for online.

6/10 Okay

abdul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hospitality Provided
Hospitality of the Citin Hotel very poor. I am not recommend for this kind of hotel. Better searching for others comfort hotel if anyone plan to visit langkawi.

2/10 Terrible

VIMALA, Ipoh, Perak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
The worst hotel I've stayed. Not clean at all, the lobby was so smelly, the air conditioned doesn't work at all, even the staff at the front desk doesn't know to speak well English except the Indian staffs. Not worth for money at all . The environment of the room is not exactly what shown here online.

2/10 Terrible

lalu lalang

Disliked: Staff & service, property conditions & facilities, room comfort
Hurmm
Not comfortable and lack of hotel facilities Not recommend to others