Exceptional. When we arrived they had no record of our booking due to a breakdown of communication between Expedia and the resort. They very calmly fixed it and gave us a free lunch and room upgrade in the process. Later in the stay I had an accident (my fault) which was not too bad but could have been a lot worse. The quick first aid response and subsequent follow up over the next few days was outstanding. And generally the resort facilities are great and the staff throughout could not be more welcoming or attentive. On top of that, the location is lovely - Langkawi is a UNESCO GeoPark and the mangrove forest is very close.
Wonderful, peaceful and relaxing holiday. Because the resort is located on its own private island there are no crowds, the beach is quiet, and there are nature and walking trails that start right at your door. The food and beverage staff were amazing, they were so friendly and accomodating, and the wide range of food options offered meant we never needed to leave the resort to find a restaurant. If you are looking for a quiet beach holiday then this is the perfect choice.
Lynn from Singapore
This resort is located off the coast of Langkawi Malaysia, and is 21 km (13 miles) from Kuah Town.Rebak Island Resort offers …More
I was in Meritus from 18/12 till 20/12 . The resort has a good warm feeling from the moment you enter at the main gate. The staff were very courteous and check in was smooth. As I got a chalet nearby facing the sea, I had no issues with accessibility to all their facilities. But there should be a warning given to all on the jellyfish existence in the sea. My son was stung by a jellyfish. Otherwise it's a great resort and we had a wonderful stay.
Stayed for 3 nights, had a room right on the beach. Room was clean and comfortable, the staff was wonderful and very helpful. The hotel is very well located right by the "main strip" of the island. They were also very helpful in helping me plan my activities and gave great advice. Breakfast and dinner were wonderful.
I forgot my cap in the transportation back from the diving trip, and they really made all efforts until I got my cap back.
Gad from Rehovot, Israel
A small, discreet romantic resort and spa centrally located on Cenang Beach near a wide variety of restaurants, bars and …More
We stayed at the Seri Chenang for a few days to break up a long journey and found it to be the ideal place. The Lodges are all well appointed, large and secluded. There is a decent sized pool in which to relax and a Spa. The food was lovely, but the main feature was the staff who were all very attentive and keen to pander to our every wish. The resort doesn't sell alcohol but are happy to serve your own if you buy some at the local Duty Free stores, but the fruit cocktails were wonderfully refreshing and we didn't miss drinking for a few days. The hotel isn't on the beach, but is close by and offer free transport there as well as to and from the airport and the local town. More distant journeys can be handled too at reasonable costs. Take the tour through the mangroves and don't miss the Cable Car but be aware the Sky Bridge on all the photos of Langkawi is closed for rebuilding and may not open again until 2015.
We are having the vacation with the kids for the first time in Sheraton Langkawi. The buggy service and the staff efficiency really impressed us. the room is comfortable and facilities are quite complete. Other than that, we are really happy with environment. We really looking forward our next stay in Sheraton Langkawi.
Excellent hotel and service, the breakfast, rooms, staff and food are exceptional.
Datai bay and the rainforest are wonderful.
My only qualm would be not to pay for the wildlife photography tour and instead go on the free tours.
We were upgraded to the Umbak Villas which were completed only six months ago. The room was spacious and had everything you could ask for. Staff were excellent in every facet of the hotel. They were always friendly and courteous and couldn't do enough for you. My friend and I spent 10 days here and would be pleased to come back again with our husbands!
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