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Reviews of Sheraton Bucks County Langhorne

3.5 out of 5
Sheraton Bucks County Langhorne
400 Oxford Valley Rd, Langhorne, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great, except I was not able to work air conditioning to come when needed.
Stayed 2 nights in Apr 2024
Response from FOM on 16 Apr 2024
Thank you for sharing your experience. I do apologize for the inconvenience with your air conditioner.

10/10 Excellent

Cephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from FOM on 16 Apr 2024
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Maureen

Na
Stayed 1 night in Apr 2024
Response from FOM on 9 Apr 2024
Thank you for your business and feedback.

10/10 Excellent

d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpful!
Stayed 3 nights in Feb 2024
Response from FOM on 7 Apr 2024
Thank you for sharing your feedback!

4/10 Poor

Keisha

Disliked: Cleanliness
Lock was broken on door
Stayed 1 night in Mar 2024
Response from FOM on 27 Mar 2024
Thank you for sharing your feedback! My apologies for the inconvenience with the lock on the door. Our engineering team has repaired the lock. Thank you for staying with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 19 Mar 2024
Thank you for your business!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smooth and room was very clean
Stayed 1 night in Mar 2024
Response from FOM on 13 Mar 2024
Thank you for staying with us and sharing your experience.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice
Stayed 1 night in Mar 2024
Response from FOM on 8 Mar 2024
Thank you for sharing your thoughts and staying with us!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Feb 2024
Response from FOM on 27 Feb 2024
Thank you for your feedback and business!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on 18 Feb 2024
Thank you for staying with us!

10/10 Excellent

Amber

Liked: Staff & service, property conditions & facilities
great stay!
Stayed 1 night in Jan 2024
Response from FOM on 18 Feb 2024
Thank you for sharing your experience.

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! The staff are so friendly and accommodating. We would definitely stay here again.
Response from FOM on 18 Feb 2024
Thank you for staying with us and sharing your experience. We look forward to seeing you again!

2/10 Terrible

Qarizma

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged my CC 3 times for reason and they are telling me i stayed 2 nights when i only stayed for one i told them to check the cameras me checking out they said they got no cameras in the property
Stayed 1 night in Jan 2024
Response from FOM on 18 Feb 2024
Thank you for sharing your concerns. We reviewed your concerns and confirmed that you did occupy our facility. My apologies for the misunderstanding.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jan 2024
Response from FOM on 18 Feb 2024
Thank you for staying with us and sharing your feedback!!

8/10 Good

Mayleni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for your business!

10/10 Excellent

Tamika

Stayed 1 night in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for staying with us!

8/10 Good

Wendy

Stayed 2 nights in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for providing us with your feedback!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk reception was very kind and welcoming.
Stayed 1 night in Dec 2023
Response from FOM on 1 Feb 2024
Thank you so much for staying with us and sharing your thoughts!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff, comfortable beds but no top sheet. The staff in the dining room were especially friendly and enthusiastic to serve (Fran, Denise and Yoshi. We reported a domestic issue with our connecting room and they took our concerns seriously (they even gave us vouchers for a free breakfast buffet). Annoying club music played throughout the whole time even though it was Christmas Time. I also wish the fireplace stayed on rather intermittently but enjoyed the seating area by it nonetheless. The hotel needs some TLC too. Overall we were satisfied.
Stayed 2 nights in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for sharing your concerns with us! I'm glad that our team was able to make your stay with us as pleasurable as possible. We are undergoing a renovation at the end of this year, and we hope you come back to enjoy our new product.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for the feedback!

8/10 Good

Mollie

Stayed 1 night in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for your business!

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked me in was rude, unattentive, and didnt seem like she could be bothered. Had to ask me three times if I needed 1 key. I wasn't there much because I was in town because my mom way dying. Checked in around 7, left not long after. Came back and couldn't sleep from about 4am till 9am. The door in my room, 208, had holes all over the inside of it, had to be forced shut. It was also coming apart. I took a shower and the mirror looked like the football team just burshed their teeth, and the walkin shower drained into the rest of the bathroom which almost caused me to fall. I decided to end my stay. No one was at the desk to check out, I left my key and left. Not enjoying any part of my stay not only for the person reasons, but because the room felt unsafe and unkept. Would never recommend this location.
Stayed 1 night in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for sharing your experience with us. Your concerns have been shared with the leadership team, and we have resolved some of your concerns. We will be undergoing renovation the end of this year, and with that change I hope that you would give us another opportunity in the future!

10/10 Excellent

Kenneth

Stayed 2 nights in Dec 2023
Response from FOM on 1 Feb 2024
Thank you for staying with us!

4/10 Poor

Brandon

Business traveller
Disliked: Cleanliness, amenities
Friendly bar staff, tina was great. I could see through the frame of my door, so noisy. $20 continental breakfast is a joke. I maybe had an equivelant to a $7 breakfast at a diner. Which wouldbe been fresh made to order.
Stayed 4 nights in Dec 2023
Response from FOM on 31 Jan 2024
Thank you for sharing your feedback. We offer a full hot buffet for 18, and fresh items to order from our menu.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Check-in was very easy and the person who checked us in was super helpful. The room was standard but the queen beds seemed to be smaller than usual.
Stayed 1 night in Dec 2023
Response from FOM on 31 Jan 2024
Thank you so much for your feedback and business! I'm glad that your stay was enjoyable.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. Room very clean and comfortable
Stayed 4 nights in Nov 2023
Response from FOM on 3 Dec 2023
Thank you for your feedback!

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
TV didn't work, mini fridge didn't work - when I asked front desk to fix they could only move me to another room. Mini fridge in that room didn't work either. So had no way to keep drinks cold. Hot tub/spa was closed. Pool was not lit well in the evening. Lots of things broken or in disrepair. When I asked for an adjustment to my bill for these inconveniences I was told they could not do that. I would not stay here again.
Stayed 2 nights in Nov 2023
Response from FOM on 3 Dec 2023
Thank you for sharing your thoughts with us. My apologies for the unpleasant experience you encountered during your stay with us. Your concerns have been shared with our department manager, so that we can rectify the situation.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Curtains in our room were torn. Television operation was terrible. Weak signal and no channel guide, so viewing was virtually impossible.
Stayed 2 nights in Nov 2023
Response from FOM on 3 Dec 2023
Thank you for sharing your experience with us. My apologies for the unpleasant experience.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by staff with a friendly smile and professional attention.
Stayed 1 night in Nov 2023
Response from FOM on 26 Nov 2023
Thank you for your business and positive feedback.

2/10 Terrible

RANA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for 4 nights for a business trip that my work had booked for me, and this hotel was a shame to be part of the Sheraton family! It was beyond disturbing to check in and only find out your keys on the 15th floor after a long travel day, do not work. Then when I went back down they gave me a master key which made me feel uncomfortable that they can give any guest a master key to access all rooms instead of walking their lazy self to open the door for me. Once I got into my room, I discovered the charger and only plug didn’t work. The bathroom sick doesn’t drain and to top it all off, while having my dinner a nasty roach was crowding on my desk and all over my belongings!!!! This hotel is infested in bugs as some of my trip partners experienced the same thing . But when I reported it to management, all they can do is move me to another room like I was going to feel any better sleeping then! I asked to speak to the manager and they took my information claiming she was off sick. They then promised that she would call me as they took my information, yet NO ONE CALLED!!! The PA public health department really needs to go really check this location out as it’s hard to believe that these kind of things are happen in a 3.5 star hotel! This was worse than a motel experience. I couldn’t sleep all night as I continued to check the walls, counter and under my blanket for bugs!! Never again will I stay at a Sheraton hotel again!
Stayed 4 nights in Nov 2023
Response from FOM on 26 Nov 2023
Thank you for sharing your experience. My sincere apologies for the unpleasant experience you encountered during your stay with us.

2/10 Terrible

Vasyl

Stayed 2 nights in Nov 2023
Response from FOM on 26 Nov 2023
Thank you for staying with us.

10/10 Excellent

Bobbi-Lynn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on 26 Nov 2023
Thank you for the perfect score!!

4/10 Poor

Jason

Liked: Room comfort
Disliked: Cleanliness, staff & service
Front Desk Needs Retraining!
Perhaps its the working etiquettes of the front desk staff rushing you through the check-in process or not responding to your calls when calling the front desk during your stay so they may return to their personal cell phones. No warm professionalism, just attitude returned back when interacting. I had to change my first room 416 due to its very dirty chalky viewable exterior windows and later during the stay being ignored my late night calls to kindly ask security or front desk to inform them about very noisy ignorant inconsiderate loud guests from partying on the same floor that I was on. No answer when calling multiple times. Had to go down myself to the front desk frustrated after midnight to find once again another front desk staff member sitting there playing with his personal cell phone. Problem did get corrected but learned the same partying guests were chased from the front lobby to go to their rooms. That is just great! Thank you for the well-trained front desk staff at this hotel! And, this is a Sheraton? You would think differently from this experience!
Stayed 3 nights in Oct 2023
Response from FOM on 26 Nov 2023
Thank you for sharing your experience with us. Your concerns have been addressed with the department manager, and this was made a teachable moment for staff.

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
business travel super clean perfect bar perfect bar HOURS just stay here folks not red roof
Stayed 1 night in Oct 2023
Response from FOM on 26 Nov 2023
Thank you for the perfect score and gracious feedback.

10/10 Excellent

Donna

Liked: Amenities
The he front desk as very kind and helpful.
Stayed 1 night in Oct 2023
Response from FOM on 26 Nov 2023
Thank you for acknowledging our customer service.

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well accommodating for our needs.The beds were soft and wonderful and the pillows like sleeping on clouds on the real and the breakfast buffet well worth the $18 person.
Stayed 2 nights in Oct 2023
Response from FOM on 26 Nov 2023
We appreciate your business and detailed feedback!

8/10 Good

Allane Isabelle

Liked: Cleanliness, staff & service
It’s better hotel than the hotels in the area
Stayed 1 night in Oct 2023
Response from FOM on 26 Nov 2023
Thank you so much for sharing your thoughts.

10/10 Excellent

Ossierra

Stayed 1 night in Oct 2023
Response from FOM on 26 Nov 2023
Thank you for your business and feedback!

2/10 Terrible

Brian

Stayed 3 nights in Sep 2023
Response from FOM on 26 Nov 2023
Thank you for staying with us.

6/10 Okay

Rachele

Stayed 1 night in Oct 2023
Response from FOM on 26 Nov 2023
Thank you for staying with us.

10/10 Excellent

Sebastian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great services and front desk reception very friendly and professional
Stayed 1 night in Sep 2023
Response from FOM on 26 Nov 2023
Thank you so much for the 10!

8/10 Good

Matthew

Stayed 1 night in Sep 2023
Response from FOM on 26 Nov 2023
Thank you for staying with us.

6/10 Okay

Saphire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated. My only complaint was the noise at 3am from next door.
Stayed 1 night in Sep 2023
Response from FOM on 26 Nov 2023
Thank you for sharing your feedback. My sincere apologies about the noise.

6/10 Okay

Rosa

Stayed 2 nights in Sep 2023
Response from FOM on 26 Nov 2023
Thank you for your feedback.

10/10 Excellent

Sherin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable Stay at the Sheraton in Langhorne
I found my stay at the Sheraton in Langhorne to be very pleasant. The moment you walk through the double sliding doors, you feel that you are in a higher quality hotel. The Reception staff were friendly and helpful, as were the bar staff. The food is of good quality, portion sizes are generous and I would say at the high end of fairly priced. The room was clean, well maintained and well laid out, with plenty of power sockets for devices. The main bin for trash had a recycling compartment, which I think shows a nice eco-awareness. I can be quite critical, but I will happily stay here again, and I can't give a higher recommendation than that.
Room - View from door end.
Room - View from window end.
When in Philly, have a Philly Cheesesteak.
Stayed 4 nights in Sep 2023
Response from FOM on 26 Nov 2023
Thank you so much for staying with us and sharing your experience!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from FOM on 26 Nov 2023
Thank you for your feedback.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from FOM on 26 Nov 2023
Thank you for the feedback.

10/10 Excellent

Akeem

Business traveller
Liked: Property conditions & facilities
It was very pleasant
Stayed 1 night in Sep 2023

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities
Very loud room close to elevator.
Rooms were nice! Had to get escourted to our room like we were kids. Room keys didn't work and had been down for 2 days. Room was very loud and by elevator. Heard kids running in the hall early morning. Bed not very comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. No smell whatsoever! Staff was very friendly and knowledgeable. Our room was impeccable!
Stayed 1 night in Sep 2023