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Reviews of Holiday Inn Palmdale-Lancaster, an IHG Hotel

3 out of 5
Holiday Inn Palmdale-Lancaster, an IHG Hotel
38630 5th St W, Palmdale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1005 reviews" "
Rating 8 - Good. 214 out of 1005 reviews" "
Rating 6 - Okay. 56 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shayna, New Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is very good the only thing is that there is an extra charge for breakfast
Stayed 2 nights in Apr 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and check-in staff was great. Would stay again. Only complaint was the A/C / Heater unit would blow cold air for at least 5 minutes each cycle before the heater kicks in. Stayed during a really cold spell in April. Needed warmth! 😁
Stayed 2 nights in Apr 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costmuer service my room was comfortable
Stayed 1 night in Mar 2024
Response from Vayola L. Front Office Manager on 16 Mar 2024
Dear Raymond,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Austin

Stayed 2 nights in Feb 2024

10/10 Excellent

Anais

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the products found in the bathroom. The Dove soap smells amazing and the bodywash left my skin so soft. Jamie was so helpful checking in. Made me feel safe, considering I am a female and was alone. Highly recommend this place if you plan to stay in the Antelope Valley.
Stayed 1 night in Mar 2024
Response from Vayola L. Front Office Manager on 10 Mar 2024
Dear Anais,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vayola L. Front Office Manager on 10 Mar 2024
Dear Andrew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Steven, EL CENTRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for freeway access
Stayed 1 night in Mar 2024
Response from Vayola L. Front Office Manager on 10 Mar 2024
Dear Steven, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

neyder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and nice.
Stayed 1 night in Feb 2024
Response from Vayola L. Front Office Manager on 10 Mar 2024
Dear Neyder,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cleaner than most hotels I’ve been in.
Stayed 1 night in Feb 2024
Response from Vayola L. Front Office Manager on 10 Mar 2024
Dear Christopher,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Vayola L. Front Office Manager on 25 Feb 2024
Dear Enid,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Lio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vayola L. Front Office Manager on 21 Feb 2024
Dear Lio,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

2/10 Terrible

Ronaldy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and workers are both terrible, came a long way to California 6hr trip and staff said that we need a California ID to get inside our hotel room 😂, and didn’t get my money back either
Stayed 4 nights in Dec 2023
Response from Vayola L. Front Office Manager on 21 Feb 2024
Dear Ronaldy,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service

2/10 Terrible

Ali

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vayola L. Front Office Manager on 14 Feb 2024
Dear Ali,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service

10/10 Excellent

Neyder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Vayola L. Front Office Manager on 10 Feb 2024
Dear Neyder,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vayola L. Front Office Manager on 10 Feb 2024
Dear Jennie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

neyder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Vayola L. Front Office Manager on 10 Feb 2024
Dear Neyder,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 1 Feb 2024
Dear Aaron,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Michael, Renton

Stayed 2 nights in Jan 2024
Response from Vayola L. Front Office Manager on 1 Feb 2024
Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Yesenia, Downey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room! It was perfect in all aspects! I would truly recommend. Very clean, confi beds and has everything I needed. It was more than I expected.
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 1 Feb 2024
Dear Yesenia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Tracy A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 21 Jan 2024
Dear Tracy A,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Clay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the freeway, but no noise.
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 19 Jan 2024
Dear Clay,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel always my go to when I stay in that area reasonably priced and well-maintained
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 18 Jan 2024
Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 16 Jan 2024
Dear Timothy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 16 Jan 2024
Dear Jackeline,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

niki

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Clean and decent. Staff could be friendlier
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 16 Jan 2024
Dear Niki,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service

6/10 Okay

niki

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything was great except rude staff
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 16 Jan 2024
Dear Niki,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a wonderful hotel not the Holiday Inn I remember from the 80's. Since becoming part of the IGH chain everything seems for the better. This is the second IGH hotel I have stayed in, I will be doing so again.
Stayed 2 nights in Jan 2024
Response from Vayola L. Front Office Manager on 11 Jan 2024
Dear Steve,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Soleil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night away
The staff was very helpful, and room was clean, breakfast was really good.
Stayed 1 night in Jan 2024
Response from Vayola L. Front Office Manager on 8 Jan 2024
Dear Soleil,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Enriqueta, Pomona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked very convenient for us
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 8 Jan 2024
Dear Enriqueta,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that the hotel didn't have a Free Hot Breakfast, mini Fridge, and I didn't like the sink not being in the bathroom.
Stayed 2 nights in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Nancy,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel well done. Had small item in the two bath towels were different quality. Ond nice one not
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Barry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Adriana,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean.
Stayed 3 nights in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Edgar,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Mathew

Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Matthew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Breakfast was delicious!
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear David,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Arthur, Palmdale

Stayed 2 nights in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Arthur,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with a smile
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Wendy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Tajai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Tajai,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 5 Jan 2024
Dear Teresa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Spent one night at this hotel and was very pleasantly surprised at how fresh and clean the hotel and room were. The front desk clerk was super friendly and efficient. The room was spacious and clean. I would definitely recommend this hotel and would consider staying there again in the future.
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 11 Dec 2023
Dear Elizabeth,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice (standard) Holiday Inn 5 story hotel right off Rt14.
Stayed 1 night in Dec 2023
Response from Vayola L. Front Office Manager on 11 Dec 2023
Dear Robert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vayola L. Front Office Manager on 14 Feb 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vayola L. Front Office Manager on 5 Dec 2023
Dear Ivan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Nov 2023
Response from Vayola L. Front Office Manager on 3 Dec 2023
Dear Edgar,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

8/10 Good

Fidel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vayola L. Front Office Manager on 5 Dec 2023
Dear Fidel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

10/10 Excellent

Celestina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel, it’s very clean and comfortable. The name brand shampoo, conditioner and body wash was a plus
Stayed 2 nights in Nov 2023
Response from Vayola L. Front Office Manager on 30 Nov 2023
Dear Celestina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again

6/10 Okay

Ebony

Stayed 7 nights in Nov 2023
Response from Vayola L. Front Office Manager on 24 Nov 2023
Dear Ebony,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
Exceptional stay! The room was clean, spacious and staff was friendly. We got a room upgrade due to a booking issue on the hotel’s part, which was fantastic for us. The hotel grounds were clean and in a safe and well lit location. Will absolutely stay here again.
Stayed 1 night in Nov 2023
Response from Vayola L. Front Office Manager on 21 Nov 2023
Dear Anonymous,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again