Ratings based on 277 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

First experience of Blackpool

Posted 24-Mar-2015
Pros: It transported us back to another era. It made us feel special. And the staff were unerringly delightful.
Cons: The only thing we would have liked to have been better was the food. It just didn't live up to the ambiance of the place. No wow factor - sorry.
Location: This was our first visit to Blackpool. It was out of season, so EVERYTHING was closed down. Ho-hum.
First - the good bit. Wow - what a hotel!!. The term crumbling elegance is totally inadequate to describe how amazing it was. It is old, it is pricelessly beautiful, with a history which defies description. It oozes charm. And the price was astonishingly cheap - it knocks a Travel Lodge into a cocked hat for value for money. Now the not-so-good bit. It is a bit tired here and there, the room we had was cramped - although we could have upgraded for not a lot - and the breakfast and our bar meal were only 'adequate'.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NOTTINGHAM

LOVELY HOTEL

Posted 11-Mar-2015
Pros: EVERYTHING
Cons: NOTHING
Location: SHOPS, RESTAURANTS AND BARS.
WE HAVE BEEN GOING THE LAST FEWS AND LOVE IT. WILL BE BACK AGAIN NEXT YEAR.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brighton, UK

Lovely grand hotel, good service!

Posted 07-Feb-2015
Pros: Liked the location, its a beautiful hotel and the staff were really helpful and friendly.
Cons: Our room needed redecorating and the bathroom was too small.
Location: Location was great, walked along the promenade, there's a tram stop right outside too.
We booked online via Expedia, paid in advance to get a good deal. No option for a sea view and didn't get one despite asking. There is an extra charge for sea views which we would have paid but there were none left. That was disappointing.
3 out of 5
Recommended
for Everyone
by A verified traveller

Location good

Posted 02-Feb-2015
Hotel ok ,room service slow waited over hour for bucket ice , asked for remote for tv still waiting 24hrs later never came
3 out of 5
Recommended
for Families
by Robertfrom UK

Bottom end of acceptable

Posted 24-Dec-2014 on Hotels.com
We stayed for one night which was plenty, the room we were given was small and clearly dated (despite the hotel clearly not being full - I'm sure they could have placed up in a better room). The hot and cold water stopped working for a period (unfortunately the time we needed to use it in the morning) and reception did not pick-up our cal;s so we had so idea when it would come back. By the end of our brief stay we had enough, can't recommend the hotel I'm afraid
4 out of 5
Recommended
for Couples
by Timothyfrom Richmond

Very good, but.....

Posted 19-Dec-2014 on Hotels.com
Staff excellent - friendly and efficient. Food good. Some maintenance needed. Night-time peace compromised by the huge Christmas parties which led to noisy guests and non-residents running around, virtually all night. Super hotel, but management needs to think through how to handle party nights.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Great

Posted 13-Dec-2014 on Hotels.com
comfortable clean would recommend
5 out of 5
Recommended
for Business Travellers
by Clivefrom Essex

IMHO - The Best Hotel In Blackpool

Posted 05-Dec-2014 on Hotels.com
I am often in Blackpool for business and always choose The Imperial - It has so much more character than the other hotels nearby, fantastic service and ideally placed 10 minutes walk from the town or jump on the tram right out front.
1 out of 5
by A verified traveller

Awful

Posted 29-Nov-2014
Room was with a huge leak on the ceiling, very old furniture, and no heating in the bathroom... Asked staff about fixing that, it never happened... Reception doesn't pay attention to any of guest's requests... Overall the hotel is very old , very bad maintained, and ridicioulosly expensive for service they provide,don't stay there
5 out of 5
Recommended
for Everyone
by A verified travellerfrom bolton lancs

excellent service and facilities

Posted 27-Nov-2014
Pros: the general comfort and facilities, ie spa pool. and the excellent food
second visit to this hotel, we just stayed for the one night with our daughter and her boyfriend, the rooms were clean and comfortable, it was pleasantly warm due to the continuous central heating, the spa pool was enjoyable and the breakfast could not be faulted, there was a good choice of food and we had a very attentive staff, will be back again,