Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from North Yorkshire

The Imperial Hotel, Blackpool

Posted 22-Aug-2014
Pros: I like the scale of the public rooms in big old hotels.
Cons: The bathrooms would benefit from modernisation.
Location: The hotel is within a 15 minute walk of the Tower complex, which has the Tower itself and other facilities like the Ballroom and circus.
We selected this hotel as we wanted a hotel rather than a B & B and somewhere close to the Tower complex with free parking and an en-suite room. When we arrived there was scaffolding around the outside of the building but luckily no noticeable building work while we were there. The first night was awful as we were kept awake by the noise and vibration of the kitchen equipment (fans and refrigeration units). We were in Room 142 which is directly above the kitchens and apparently is the only room directly affected by this noise we were told when I complained. The hotel was full so we could not be moved on the first night but changed rooms on the second night, after which everything was fine. The room was clean and had a TV and tea making facilities. The bathroom plumbing was dated and would benefit from a refit. The breakfast room was pleasant and they serve a good selection. Overall apart from the problem with the noise in the first room we were allocated, we were happy with the stay and would consider going back in the future.
4 out of 5
for Everyone
by A verified traveller from Nottingham

Really nice staff and lovely hotel

Posted 09-Aug-2014
My partner and I stayed here for a night on a whim and were not disappointed! The hotel is in a great area and you can sit and drink with a view of the sea outside. The bedrooms are very comfortable and well kept, the bed was super comfy!! The staff made you feel very welcome and went out of their way to make your stay as comfortable as possible. Will definitely stay here again.
5 out of 5
for Everyone
by A verified traveller from renfrew

Class in Blackpool

Posted 08-Aug-2014
A lovely hotel on the seafront full of character. Staff were exceptionally helpful and pkeasant. Food and service in the restaurant very good and excellent value gor money
4 out of 5
for Everyone
by A verified traveller from Edinburgh

near the seafront

Posted 13-Jul-2014
Pros: Spacious rooms, quiet and breakfast extremely good.
Cons: More staff. There seemed to be few waiting staff and people had to wait quiet a long time on service
Location: Close to promenade and amenities
Very pleasant, weather helped us enjoy our holiday further.
3 out of 5
for Families
by A verified traveller from New Zealand

Nice hotel but a few negatives

Posted 11-Jul-2014
Pros: The decor is beautiful Staff are excellent Car parking is excellent The bar is great The hotel is well set up for disabled people
Cons: Meals could be more in line with prices around Blackpool Rooms could be modernised Waiting times for meals could be reduced
Negatives Meals were expensive - e.g. Sixteen pounds plus six pounds fifty for a basic grill, service was very slow both in the restaurant and for breakfast. Not enough staff for check out. There were 3 tills, but only one cashier. The room needed air conditioning for summer. Windows are archaic. Positives Staff were friendly and helpful. Bed was very comfortable The bar was very interesting and the bar staff were lovely. In between I would have loved to have used the pool, but felt it was too tucked away.
5 out of 5
for Everyone
by Lisa

Lovely Stay

Posted 28-Jun-2014
The hotel was stunning, clean, elegant and cost. The restaurant was delicious and I would reccomend eating there. The pool was sweet and had the warmest jacuzzi I've ever used. Thoroughly enjoyed our stay and would go back to The Imperial next time we visit Blackpool.
2 out of 5
for Business Travellers
by Rach from Glasgow

Fine for my needs

Posted 12-Jun-2014
Pros: Location for my needs
Cons: Shower went consistently hot and cold, luckily it was bearable. I did mention this on departure so hope it gets fixed
Location: 10 mins walk from town. 2 mins from Hilton.
I was attending a conference in the Hilton nearby which was fully booked. I chose this hotel for its convenient location and I didn't want to look at the millions of guest houses around. I had quite reasonable/high expectations of a Puma hotel but these were not really met. There wasn't one massive thing that would put me off going but lots of little things that could make your stay so much nicer.
2 out of 5
by Tongalp from New York, NY

Stay Away From this Hotel

Posted 01-Jun-2014
Pros: Location
Cons: Needs a big renovation project as well as good management
Location: Blackpool Dance Festival is the main event happening in this long forgotten seaside town
I stayed at the Imperial twice in the past, last when it was under the management of Barcelo Hotel chain. It was not a luxury hotel but basic amenities were still there. I just returned a week of holiday from Blackpool where I stayed at the Imperial. It was a quite awful experience. We booked our room from Expedia. It was supposed to be a standard room; however, it turned out to be the smallest room i have ever seen in my life. It was as if you need to jump into the bed from the entrance door. The bed was too small for two people and the mattress had alleys and peaks due to years of misuse. We never tried to sleep on it but I am sure if one ever menages to sleep on that bed there would be a high risk to fall form it once you roll involuntarily during your sleep. We certainly didn't accept that room. The alternative offered to us was a room for the disabled. The room was dirty; had a wardrobe without doors. It was the last straw on the camel's back. We were almost leaving the hotel, but the manager apologized and placed us to a room which was slightly better. Two days later, they started to build a scaffold around the building and to our surprise we woke up with workers workings at and looking through our windows. Curtains were a simple solution for the privacy but they cannot cut the noise throughout the rest of our stay. Also, pulling the curtain blocks the air circulations through the window which is the only "air conditioning" you can find in this luxurious British Hotel.
3 out of 5
for Shopping
by A verified traveller

olde fashioned grandeur

Posted 29-May-2014 on Hotels.com
whilst the imperial offers the appeal of olde fashioned grandeur and magnificence,our room was small and jaded with cracked tiles and noisy water systems and with the TV not working we kind of felt we were getting the full Victorian era experience.But the staff and Food as always were excellent. So we will return again and hope that the renovations currently being undertaken on the outside continue to include upgrading the bedrooms.
2 out of 5
for Couples
by A verified traveller

This traveller left a rating score only Posted 28-May-2014 on Hotels.com