Reception

Reviews of Samlesbury Hotel

4 out of 5
Samlesbury Hotel
Preston New Road, Samlesbury, Preston, England

Reviews

8.2

Very good

Rating 10 - Excellent. 259 out of 625 reviews" "
Rating 8 - Good. 223 out of 625 reviews" "
Rating 6 - Okay. 71 out of 625 reviews" "
Rating 4 - Poor. 44 out of 625 reviews" "
Rating 2 - Terrible. 28 out of 625 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MUSTAFA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Feb 2024

6/10 Okay

PAUL

Liked: Cleanliness
I paid for breakfast in advance and paid in full but only continental breakfast was available. When I questioned this the receptionist said they were reviewing the cost but I heard no more
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms were nice and included an iron and iron board. Breakfast was lovely but there was no fruit on offer. However, when i asked for some, it was brought out to me.
Stayed 2 nights in Dec 2023
Response from Paul W on 18 Dec 2023
Thank you for taking the time to lodge your feedback following your recent stay with us. I was delighted to read your comments about the room and breakfast. On behalf the team I look forward to welcoming you back very soon.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Very nice hotel with comfortable modern rooms and facilities. Highly recommended.
Stayed 6 nights in Dec 2023
Response from Paul W on 18 Dec 2023
I would like to thank you for taking the time to pass on your feedback following your recent stay here at The Samlesbury Hotel. I am delighted that you enjoyed your experience with us, and we look forward to welcoming you

6/10 Okay

Shabaz

Disliked: Property conditions & facilities

6/10 Okay

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Stayed here a few times to break our journey up to Scotland would definitely recommend we will return.
Stayed 2 nights in Dec 2023

10/10 Excellent

NIGEL

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and hotel rooms are spacious and comfortable
Stayed 1 night in Nov 2023
Response from Paul W on 4 Dec 2023
I would like to thank you for taking the time to pass on your feedback following your recent stay here at The Samlesbury Hotel. I am delighted that you enjoyed your experience with us, and we look forward to welcoming you

8/10 Good

Maida

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Simon

Stayed 2 nights in Nov 2023

10/10 Excellent

Jim

Stayed 1 night in Nov 2023

10/10 Excellent

marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. Rooms were very clean and comfortable. Food was very good. Our stay was very good.
Stayed 1 night in Nov 2023
Response from Paul W on 13 Nov 2023
Thank you for taking the time to pass on your feedback following your recent stay with us. I very much appreciate your comments in relation to the staff and services provided. Once again many thanks for your much valued feedback and I look forward to seeing you in the hotel in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
friendly staff, very helpful, good food (S&P chips are a must!) will use again, hopefully gym will be back open
Stayed 2 nights in Oct 2023
Response from Paul W on 13 Nov 2023
Thank you so much for your kind review. It is genuinely a pleasure to read and share with the team such fantastic feedback. We look forward to welcoming you back to the at The Samlesbury Hotel again, very soon.

2/10 Terrible

Martin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
The hotel in prime location for motorways etc, The staff where very good and helpful,
Stayed 5 nights in Oct 2023
Response from GM on 6 Nov 2023
Thank you so much for taking the time to post a review of your recent stay with us. We are very grateful for all feedback we get and I am sure the staff will be very encouraged when they are made aware of what a nice time you had with us. I do hope that we will have the pleasure of welcoming you back to hotel in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, bedrooms are getting to the time when they need redecorating although this maybe happening, public areas have obviously been done recently.
Stayed 2 nights in Oct 2023
Response from GM on 6 Nov 2023
Thank you for taking the time to write a review following your recent stay at The Samlesbury Hotel. I was delighted to read your comments with regards to the team and your stay in general and will ensure that they are passed to the team here at the hotel. It is always very pleasing to read such positive feedback and I thank you for taking the time to write. I look forward to welcoming you back to the hotel very soon.

8/10 Good

K

Stayed 1 night in Oct 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

kev

Stayed 1 night in Oct 2023

10/10 Excellent

Colin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean and good value. Lovely breakfast
Stayed 1 night in Oct 2023
Response from Paul Wadsworth on 30 Oct 2023
Thank you for taking the time to lodge your feedback following your recent stay with us. I was delighted to read your comments about the team and the quality of our breakfast. On behalf the team here at hotel we look forward to welcoming very soon.

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gurbachan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shagufta

Stayed 1 night in Oct 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moder, clean, value for money
The hotel is a 15 minute drive from the centre of preston.... the lobby is modern and clean and the reception staff friendly. Our room was a good size freshly painted and clean, free wifi a bonus. We were disappointed to find the restaurant and fitness suite closed when we arrived, we should have been informed before we got there as we planned on using these facilities and the main reason we chose the hotel. There was no milk with the coffee making facilities and sparsely stocked coffee/tea. The breakfast was delicious.... buffet style, hot and fresh and the restaurant is lovely and staff friendly and helpful. All in all we enjoyed our stay, value for money and booked again for Christmas time, hopefully all facilities will be open then.
Stayed 1 night in Oct 2023
Response from Paul W on 23 Oct 2023
Thank you for taking the time to share your review with us. It was disappointing to read your experience was not 100% satisfactory and for this please allow me to offer my apologies. Your feedback is extremely important to us and is shared directly with the team to enable us to evolve and improve and I assure you we shall make every effort to have the facilities operational on your next visit in DecemberRegards

10/10 Excellent

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite. I had a personal issue and they were extremely empathetic and tolerant. Thank you.
Stayed 1 night in Oct 2023
Response from Paul Wadsworth on 23 Oct 2023
Thank you for posting your kind comments following your stay here at the Hotel. It is always a real pleasure to read such feedback about staff being friendly and only too willing to help. I will certainly convey your kind words to all the team, and I look forward to welcoming you back to the Hotel in the near future

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

raudy

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, room comfort
could do with a refurb, looking tired, bottom of bathroom doors have been exposed to water and swelling up. A coat of paint and freshen up wouldn't go a miss
Stayed 4 nights in Oct 2023
Response from Liz on 13 Oct 2023
Good Evening Gavin, Thank you for your comments. I will pass this on to our maintenance team to take a look and fix the issues you raised. I hope your stay was still a pleasant one.

10/10 Excellent

Eva

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Met friends from Chelmsford for a visit to meet more friends at Preston. The hotel was in a very central place to get to all the local amenities by a short taxi ride.
Stayed 2 nights in Aug 2023
Response from Freya on 18 Oct 2023
hi Stephen! thank you so much for taking time to review our hotel. we are so pleased to hear that you liked it!

10/10 Excellent

Gul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay
I have stayed here a few times. The staff are friendly and the hotel is clean and modern. The rooms are spacious and clean. Comfortable beds and big tv . The food is very good. Great value for money
Stayed 1 night in Sep 2023
Response from Freya on 18 Oct 2023
Hi Daniel! thank you so much for taking time to review our hotel and its with pride that we are so pleased you have enjoyed your stay with us.

8/10 Good

E

Stayed 1 night in Sep 2023

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception looked lovely and welcoming and staff were very approachable and friendly.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Average
We booked the hotel for a quick overnight stay. £85 , inclusive of breakfast . Hotel has been refurbished, but done at very low cost, which is obvious. The outside looks ok at the front, but to the side, by the carpark it looks tired, and in need of updating or some tlc. Restaurant food was standard , not enough staff working -1 poor girl to do the bar, take orders, clear tables, and serve meals. Room was nice enough, standard double, clean, good shower, decent bed, but no plugs at either side of the bed to charge mobiles, which I've never come across before. Breakfast was help yourself, selection of cereals,lightly cooked fatty bacon, undercooked cheap sausage, tasteless scrambled egg, and had to go through numerous plates before finding a clean one, as did other residents. Reception staff friendly. Don't honestly think I'd stay here again regardless of the price.
Stayed 1 night in Sep 2023
Response from Freya on 18 Oct 2023
Hi there, we thank you for talking the time to review our hotel however we are sorry that you didn't have the best experience you could have. we have passed your reviews onto the team here at Samlesbury hotel. we hope you are aware that we take criticism with the upmost respect and we are grateful for any feedback our guests have that lead to improvement. we do hope that you will consider staying with us again to show our improvements.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK with some issues
Fully refurbished room, barhroom great and bed and bed linen very comfy. Buffet breakfast a bit poor but adequate. Worst point was the sewage smell when outside.
Stayed 2 nights in Sep 2023

8/10 Good

brian

Stayed 1 night in Sep 2023

6/10 Okay

Lesley

Business traveller
Liked: Staff & service
My room was not serviced on the second day. No air conditioning
Stayed 2 nights in Aug 2023
Response from Liz on 15 Sept 2023
Thank you for your review Lesley and I have noted your comments. I will be speaking to Housekeeping concerning the service of your room. I am sorry you felt there was no air conditioning, our club rooms all come with air conditioning as standard, and Reception would have been happy to arrange a room change.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, room comfort
Easy check in, rooms ok and plenty of space. Good free wifi. No problem parking. Gym a bit old and tired but a nice surprise
Stayed 1 night in Sep 2023
Response from Liz on 15 Sept 2023
Thank you for your lovely comments Matthew. We pride ourselves on a friendly, quick and easy check in. I am glad to hear that you were happy with your stay and we hope to welcome you back soon.

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking space
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer stay at Samlesbury
Overall a pleasant stay. Professional, friendly staff and the room was very clean. The only negative was that the tea cups/mugs were not cleaned or swapped so had to wash them ourselves. Overall would stay again.
Stayed 4 nights in Aug 2023
Response from Liz on 15 Sept 2023
Thank you for your lovely review and I will be sure to mention this to all staff. Thank you for bringing the cups/mugs to my attention and I will be sure to speak to housekeeping. I am pleased to hear that you would stay with us again and we look forward to welcoming you back to the Samlesbury Hotel.

4/10 Poor

Joan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
1. Carpets were stained 2. Shower room ceiling had mould and water marks/leaks stains from above floors, which was disgusting and 3. Lifts throughout the hotel were broken/not working and they then gave me a room on 3rd floor even though I had limited mobility/ a bad leg! Absolutely no consideration for people with limited mobility! Not impressed.
Stayed 1 night in Aug 2023