Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
72% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by jane from altrincham

It's a shame

Posted 14-Apr-2014
In need of up dating a let down with sap advertised but was told sorry we haven't had a spa for years even if in the new 2014 book !!! That's the only reason we booked
4 out of 5
Recommended
for Everyone
by sunshine girl from london

Short break ideal.

Posted 11-Mar-2014
Pros: Liked the Pool, area and the area where hotel was situated.
Cons: Bit better organisation when the hotel is full, we had to eat outside the restaurant monday morning, it was bit of a nightmare otherwise all fine.
Location: Location good, left into Blackpool by bus or tram, and right into cleveleys and fleetwood. Buses and trams stop opposite the hotel. beach opposite .
Spent few days there, just wanted relaxation, with a health spa pool on site, great for disabledpeople. Can get into pool with a hosit, steps to the pool with rail, jacuzzi alsosame steps. Hotel very friendly, especially debbie behind the reception, nothing is too much trouble. As soon as i got there, she was so friendly and helpfull,and room was nice, clean and cleaned every day. Entertainment was good just shame show didint come on until 2200 hrs thought a bit late as afterevening meal was a big gap...Played bingo but was still long time to wait...Food was good in restaurant and breakfast also.....Liked the area as outside was a bus stop and also tram stop going in both directions, that was great. So if you wanted go into blackpool was so easy and also in to fleetwood. Went to fleetwood market, and just generally went around. Will definetely go back. Was a bit concerned when booking as read many bad reviews. Yes it needs a bit of a refurb in some places as long as you have a clean bed, nice food, good staff to mke your stay pleasant we were happy....
1 out of 5
by A verified traveller

Very dated and very dirty

Posted 09-Mar-2014
This hotel is very dated very dirty and in need of a modernisation. One plus side free wifi and plenty of parking.
1 out of 5
by majid from london

bad experience

Posted 03-Mar-2014
Pros: castle replica look
Cons: complain i am talking abt
my experience was too bad ,luckily i just booked this hotel for one night.room was too smelly and too small.when i booked the hotel its shows all including like indoor swimming and gym ,but when i ask them abt it they were charging me extra for that,some where i think its kind off misleading or wrong information they give just to get booking.according to number of room ,parking space was too small,i had struggle to get parking in the night .
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 20-Feb-2014
Pros: wasnt a bad hotel
Cons: the telley cause only had 1,2, 3 channels and bar meals
Location: was good location not much to do near by
was good stay but when asked staff if they did meal they said only in reastrant didnt do bar meals or sandwhices only had channels 1,2, 3 on telly kids runing up corridoors and could hear ppl above moving about
1 out of 5
by K from manchester

Norbreck

Posted 09-Feb-2014
Staying there with my toddler, the room was about 30 degrees, with the radiators off. Our room was over the evening entertainment and so we both had a very bad nights sleep. We checked out early after just one night
3 out of 5
Recommended
by A verified traveller

Convenient as always!

Posted 10-Jan-2014 on Hotels.com
I use this hotel purely for convenience on a regular basis. Rooms are always quite basic, but serve their purpose well. This particular occasion, I checked in earlier than expected and without any trouble. Staff were very helpful as usual. Will continue to use.
5 out of 5
Recommended
by A verified traveller

comfy beds staff very friendly

Posted 05-Jan-2014 on Hotels.com
2 out of 5
Recommended
by Samm from Liverpool

Not bad for the price I paid!

Posted 29-Nov-2013 on Hotels.com
Check in took a while. Also told at time of booking that check in was 3pm. Told AT check in to come back at 3.30 for room key, which I did. WAS NOT IMPRESSED, when I had to wait in yet another big queue for my key card, FOR 15MINS!!! Finally getting into my room, couldn't see out the window due to the layers upon layers of dirt!!! Bathroom left a lot to be desired too! No bath, and an open shower. Towel service decided to let themselves in about 30 mins after I finally got in the room. BOT IMPRESSED, but convenient.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 28-Nov-2013 on Hotels.com