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Reviews of The New Royal Windsor Hotel

2.5 out of 5
The New Royal Windsor Hotel
245-249 Central Promenade, Blackpool, England

Reviews

5.6
Rating 10 - Excellent. 19 out of 113 reviews" "
Rating 8 - Good. 20 out of 113 reviews" "
Rating 6 - Okay. 22 out of 113 reviews" "
Rating 4 - Poor. 18 out of 113 reviews" "
Rating 2 - Terrible. 34 out of 113 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Isobel

Disliked: Cleanliness, amenities, property conditions & facilities
There was a problem with the water no hotter water 1st thing in the morning till after 12 then we had no cold water at all toilet would not flush dirty need a good up date.then we got charged 50 deposits that we did not know and it had to be cash
Stayed 2 nights in Apr 2024

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities
Had a good time
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Jason

Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Stayed 2 nights in Sep 2022

8/10 Good

Yvonne

Stayed 1 night in Sep 2022

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Upon arrival staff our extremely rude the hotel did not offer any of them amenities mentioned on this website hotel was disgusting I don’t know why anybody would pay to stay there we left and did not stay at this place and I drove home
Stayed 1 night in Sep 2022

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Alex

Travelled with family
On arriving early had to pay£20 to check in early had to pay £5 to park the car on thier premises then had to pay £50 incase any damages then later on that day phone me to say that a hadn't payed the £50 other than that its ok
Stayed 1 night in Sep 2022

10/10 Excellent

Craig

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money
Not worth it for a family. Price of the place i wasnt expecting anything great but it was shocking! Felt like the whole place was subsiding, floorboards uneven, in desperate need of a fresh lick of paint or 5, no stair rails, lights hanging out, stains on floor. Water came through to our shower when upstairs had one, couldn't use the tv as no remote and no way of turning it on, i can honestly say the only thing it ws missing were mice and bugs. There is a £50 CASH deposit, which was fine but not mentioned on booking form, and a £5 per night parking charge for free parking on the booking form!! The entertainment seemed good but got VERY thin walls. From what we heard on leaving, we had it easy, as other people didnt have hot water for 3 days, given up and was going home. Its definitely not suitable if you have a disability either, no lifts, very narrow stairs...The guy seemed rushed off his feet trying to do everything, the bedding was clean but the mattresses, duvets and pillows underneath were disgusting. Not a place for a family wanting to sleep.
Stayed 1 night in Aug 2022

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't even consider it!!
The hotel could best be described as a low budget doss house, filthy, unpleasant and bears no accurate resemblance to the web site photos. Leaking shower, disgusting carpet, no wardrobe and a dirty stained mattress with broken springs. Although seriously understaffed, the two that I had dealings with were helpfull and courteous, sadly they had little to work with.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

My stay
It was fine needed early check.in as partner was unwell they did let us but they charged £15 per hour early check in fee which was very expensive as hotel for the night was only £32 per night and ealry check in was £45 i would never off payed that if partner was well ........room itself was ok for the £32 but cuz of early check in i wouldnt stay there again early check in fee should be same as everywhere eles at £10 extra that would be more acceptable
Stayed 1 night in Aug 2022

8/10 Good

Susan

Stayed 1 night in Aug 2022

10/10 Excellent

HOLLIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel seemed short staffed the entertainment was just kareoke both nights we were there. Beautiful view from our room clean beds, however the double mattress was weird it was like a single with a smaller less dense piece of foam attached to it making it feel like you're falling out of bed didn't sleep well due to this. The room was clean and the single beds were perfect for our needs we didn't get the bunk bed we booked but it was better being 3 single beds anyhow. We enjoyed our stay regardless of the bed situation. House keeping came in washed cups and replenished tea coffee sugar and milk.Thank you.
Stayed 2 nights in Aug 2022

4/10 Poor

Joe

Stayed 1 night in Jul 2022

2/10 Terrible

C

Stayed 1 night in Jul 2022

6/10 Okay

Ashleigh

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

8/10 Good

AlN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pubic hair in bed two milk two sugars two teabags for 3 guest , big fight outside bedroom door at 3in the morning scared both pensioners that was with me bathroom was not clean the toiler backed up on itself bedroom floor waa un hooverd didnt have food in there as there was flies outside the kitchen and on the stairs the barman was run off his feet aa he was running the hotel single handed
Stayed 1 night in Jul 2022

6/10 Okay

Stacey

Stayed 1 night in Jun 2022

6/10 Okay

Christopher

Stayed 1 night in Jun 2022

10/10 Excellent

Mr d

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Staff very friendly and welcoming
Stayed 1 night in Jun 2022

2/10 Terrible

Anita

Liked: Staff & service
£15 per stay would be acceptable. Not going back.
Started with being charged £15 per night per dog. We have 2 tiny dogs. The dogs cost more to sleep on the floor than for the two of us to stay. Followed by people kicking off between 3am and 5am. Shouting, banging doors
Stayed 2 nights in Jun 2022

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay at this hotel.... can't fault the staff in anyway... unfortunately on this occasion it was the other guests that were a problem...on our first night, the room next door very noisy until 2 in the morning...
Stayed 3 nights in May 2022

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
we stayed for one night as a family of 5, £59 for a family room , sea view. Good size room. Friendly helpful staff. parking was £5 can park behind hotel, they have a back door. There was karoke at night.For the price we paid , we were pleased with the hotel.
Stayed 1 night in May 2022

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Andrew

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Arvinder

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Paul

Stayed 1 night in Apr 2022

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not very friendly or welcoming. Furniture in the rooms was almost falling to bits, bathroom light and extraction fan not working 😕
Stayed 1 night in Apr 2022

2/10 Terrible

Amy-leigh

Stayed 1 night in Apr 2022

10/10 Excellent

Mr d

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Nice place will stay again
Stayed 1 night in Mar 2022

2/10 Terrible

Amanda

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I wasn’t expecting the ritz, but this was disgusting. I was charged an extra £20 for the dog, the room was already covered in hair, the sheets didn’t look like they had been changed, the floor is so uneven it feels like your on a boat. worst “hotel” room I’ve ever stayed in. Avoid at all costs !!!
Stayed 1 night in Feb 2022

4/10 Poor

Nicola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Rude staff. Photos make it look better than it is. My kids were so scared I had to drive home at 9pm
Stayed 1 night in Jan 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
I stayed here for 2 nights with 2 freinds really friendly staff and nice people definitely recommend
Stayed 1 night in Dec 2021

2/10 Terrible

Lindsey

Stayed 2 nights in Dec 2021

8/10 Good

Karl

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Britannia Hotels might have been a better option.
Paid for breakfast. Waited 20 minutes no one came to serve me. On checking out I noticed dogs wandering around the dining roo
Stayed 1 night in Dec 2021

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
I would never recommend anyone stay in this hotel, it was vile, The manager abusive, the rooms disgusting. i have sent pictures direct to hotels .com with my formal complaint
Stayed 1 night in Nov 2021

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

hayley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book!!
The hotel was absolutely vile so much so we didn’t stay and opted to drive the three and a half hour journey back home. I paid £120 room only plus £5 parking which was around back of the hotel if you can call it a car park. My car was crammed in and blocked in and I’ll be very surprised if it isn’t scratched. The hotel stunk of death and clearly hadn’t seen a bottle of bleach in a long time. The room had holes in the walls and holes in the floor, a lot of which was in the bathroom area! The kids bunk beds were rocking all over and very unstable. So yeah, we drove home in a storm so we didn’t have to stay a minute longer!!
Stayed 1 night in Nov 2021

2/10 Terrible

Margaret

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel and watch your credit card
It was awful. We moved room on our check in 3 times before getting a room that was semi decent. And then they charged us extra for this, another £108 pounds, the cheek of it. The place was an accident waiting to happen. Twice I had to push the carpet in on the stairs to prevent someone catching their heels on it and falling. The staff were nonexistent. The have taken £50 from my credit card after we left saying we were smoking in the room. I can assure you no one was smoking in the room. They will not answer the phone or emails that I have sent about this matter with the credit card. I have now sent them a letter for the theft from my credit card of £50. I would not recommend this place to anyone.
Stayed 4 nights in Oct 2021

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS DUMP
Floors, walls, doors, furnishings, stairs, all beyond tired. No heating in our 2 rooms. No plug in sink. Window seals not working, cold air freezing already cold rooms. Pay for everything as extra, tv remote, breakfast, parking! Absolutely SHOCKING!!! AVOID LIKE THE PLAGUE!!!! Prices same as 5 Star, but quality like worst student accommodation you have ever seen.
Stayed 1 night in Oct 2021

2/10 Terrible

Ann

Disliked: Staff & service, property conditions & facilities
disapointing break
the bed room was not fit for purpose too small for double no chair to sitdown in the room. paid for sea view got small window with filthy glass couldnt see through.paid extra for this why?? the bathroom couldnt turn round in it way to small no hot water no shaving light working. room dark and dingy due to 2 red lights on cieling only working 1 white light working others not working. felt it was for homeless people. hence cauldnt have any evening entertainment breakfast was ok.
Stayed 3 nights in Oct 2021

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirtiest hotel in Blackpool
Hotel was dirty room was never cleaned when there for the 4 days had to ask Multiple times for towels as one towel each for 4 days is not good enough for 3 people the hotel might be dirty but we aren’t the shower was broken and smelled of sewage overall was a bad experience at this hotel and would like a refund
Stayed 4 nights in Oct 2021