Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
75% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from ayrshire

Grand Metropole Blackpool extremely disappointed

Posted 15-Sep-2014
Pros: friendly and helpful staff
Cons: General Housekeeping
Location: Great location with everything close by
My wife and I have used this hotel for 12 years and this was our most disappointing stay ever, the room 146 stank of smoke obviously from the previous occupants and had not been cleaned properly, the frosted glass? windows had been left open to overlook a flat roof covered in debris which also added to the smell. We had to buy an air freshener for this room. It was so obvious this hotel needs to upgrade it`s housekeeping urgently. We complained and even filled in the comments card with our complaint and am still awaiting reply. Don`t think we`ll be back.
4 out of 5
for Everyone
by A verified traveller

Nice hotel close to beach

Posted 15-Aug-2014
Good and affordable hotel close to beach because of which we had enough time to visit all major locations...
1 out of 5
by A verified traveller from newcastle UK

Worst hotel "EVER"

Posted 13-Aug-2014
Room was disgusting! Dirty smelly........ Stunk of cigarette smoke. Carpet was filthy. Breakfast was horrendous.
1 out of 5
by A verified traveller from bolton

The room smelt of stale cigarette smoke.

Posted 04-Aug-2014
Pros: Location
Cons: Cleanliness and staff to be more positive and smile at the check in desk.
When we arrived the the staff who checked us in was miserable and not very friendly . The room that we where allocated smelt very unpleasant although the windows had been left opened we could still smell a very strong odour of stale cigarette smoke and there was also an ashtray in the room. On the front of the door it did have a smoking sign so I presume that guest are allowed to smoke in the rooms if I would of known this I would not have booked this hotel as I am a non smoker. Perhaps it would be an idea to inform potential clients. The breakfast at the hotel was did not taste good it was the worst breakfast we have ever had when staying at bed and breakfast. The cleanliness of the hotel leaves a lot to. Be desired the windowsills on the corridors where full of dust and dead flies. The only positive thing I can say about this hotel is that it was in a great location for us but, I won't be going back.
4 out of 5
for Everyone
by A verified traveller from Aberdeen

Great value for money

Posted 26-Jul-2014
Breakfast and room were lovely. Only minor complaints were small cracks on the ceiling, and being given dirty towels on the second day. That aside, the hotel was lovely and friendly, and an ideal location for getting around Blackpool itself.
1 out of 5
by A verified traveller from stockport

noisy situation

Posted 24-Jul-2014
Pros: Nice clean sheets and bath towels.
Cons: Double glazing, air conditioning and clean windows that actually open fully. Control of who is entering the dining room and sitting where.
Location: Very central, close to all amenities and travel.
We tried to check in a bit early but receptionist didn't bother to check if room was ready, she just told us to come back after 3pm. We asked if we could leave a small overnight bag, but again no help offered simply told we could leave it in the lounge but they could not accept responsibility for it. The room was clean and comfortable apart from the fact the outside temperature was 28C and the inside temperature wasn't far off that as the window would only permit an opening of about 3 inches. The windows were filthy and we were glad we had not paid extra for a sea view. We were in room 225 which overlooked the rear of the hotel and also a noisy bar and a night club which on our mid week booking kept us awake with its music and customers till gone 3am!!!! I wish we had not bothered with the breakfast, with two cereals to chose from, overcooked hot food items and stacks of very floppy toast, juices and choice of hot drinks.
1 out of 5
by A verified traveller from salford

never again

Posted 16-Jul-2014
Pros: food
Cons: a room with a view.
Location: out and about you have a great time.
the room was a sweat box with no view. the only good thing was the food which was very nice.
3 out of 5
for Everyone
by A verified traveller

overnight stay

Posted 13-Jul-2014
Pros: It was well situated for the north shore end of town, near nightlife, on seafront and north pier.
Cons: the décor in hotel needs a revamp.
Location: very good location. right near north pier with tram stop close by.
Two of us stayed in he hotel for first time over one weekend. we was given a not so nice room . we were in a room facing the inner part of the hotel .This was overlooking rooftops and had no view. our window only opened a few inches and was so stuffy inside room. the décor- e.g. ceiling/room needed repainting and decorating. when we asked to change the room we were told hotel was full. we did have good nights sleep and nice breakfast in morning. All staff were friendly and helpful. did have problems parking at the hotel as very few parking spaces.
3 out of 5
by A verified traveller from Manchester

Conveniently placed hotel

Posted 13-Jul-2014
Pleasantly greeted and treated buy reception staff clean comfortable room however catering staff in mornings do nothing for the start of your day with there miserable faces also breakfast a big let down
3 out of 5
for Everyone
by A verified traveller from st helens

Cost efficient

Posted 07-Jul-2014
Very grand hotel with period features. Room on small size, breakfast wasn't too good but ok. Would go back