Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
77% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travellerfrom Solihull UK

"Young" Family illuminating experience;

Posted 01-Nov-2014
Pros: Friendly Staff and very nice Breakfast's
Cons: Car parking congestion, Maybe restricting the number of Non-resident parkers may ease this problem
Location: Traditional nostalgic re-visits for older members of our party ( 6 adults + 3 under 7's)
Hotel was comfortable and warm with Staff always pleasant, knowledgeable (of local events) and helpful throughout the Hotel, especially Reception and Kitchen areas; Excellent.
2 out of 5
by A verified travellerfrom Lancaster

Never Again

Posted 29-Oct-2014
Pros: Nothing at all
Cons: Everything
Location: The location of it I already knew had just never been in it.
It is very scruffy the carpets were badly worn and worse still badly stained walls weren't much better. The staff were equally scruffy and even rude to me and my granddaughter. We queued 25 minutes to get in the restaurant for breakfast only to find that it was only a third full of people eating and the reason we had to wait so long was because all the tables were full of dirty pots so no one could be seated. We were made to stand outside our room for 40 minutes which seemed like a mile from reception even though I asked on booking for a room close to a lift as I cannot walk very far all because the lady at reception couldn't be bothered to tell me the room key wouldn't be active for 20 minutes after sending us all that way knowing we wouldn't be able to use it. Then even when she said it would work it still didn't so another trip all the way back yet again to reception. When I finally got in after walking back and forward 40 minutes later I was in a lot of pain not the best start. Breakfast was just about passable once we finally got there. All in all never again not one good part.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Wales

Central

Posted 27-Oct-2014
Location walking distance to most things. couldn't check in till 3pm.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorkshire

Safe and comfortable

Posted 21-Sep-2014
Pros: Its location and outside appearance are second to none.
Cons: CARPETS ... please clean them! A little TLC would make a big difference.
Location: Blackpool ... what more needs to be said!
Having seen negative reviews about the hotel I was a little worried about what to expect, however, my experience wasn't that bad at all. The first thing to remember is, it is only a 2 star hotel, therefore don't expect everything to be prefect (as it isn't). The hotel looks grand from the outside, this continues through the Entrance and lounge area. Sadly once you get into the corridors down to the rooms it starts to look not quite as good. The most obvious problem is the carpets, they are filthy! Unfortunately Blue/Green carpets need cleaning frequently sadly they evidently aren't and are full of stains. Sadly the carpets in the room were also stained and marked as well. It was also pretty obvious the hotel has suffered from leaks with pealing/stained wallpaper as well as chipped and cracked paint work. Thankfully the room was okay and apart from the fact the bed linens don't actually fit the bed properly I was happy with it in general. In conclusion the hotel isn't perfect but it felt friendly, safe and reasonably comfortable. I would stay again, as long as I didn't pay too much!
1 out of 5
by A verified travellerfrom B

Disgusting - nothing Grand about it

Posted 18-Sep-2014
I booked into this "grand" looking building the other day whilst down for a funeral. I was excited about staying here as it was a "grand" building with classic features. Upon entering the hotel through a conservatory door littered by smokers and cigarette ends, I spoke to the receptionist a cheerful girl who was only too pleased to help. As she was checking me in, a lady asked her a question, she muttered under her breath "for god sake, can't she see I'm busy" - I was taken aback by this however kept smiling as we got our room key and made our way to the room. As we left the reception, the hotel in itself was dirty, unkempt and smelled of dampness. The lift barely worked although it got us to the floor required. As we entered the room, the room was disgusting, dirty and smelled like an ashtray and "dirty mop" with paint peeling off the ceiling and very worn and torn funiture the view was of extractor fan from the kitchen. When I returned to the reception area to raise my concerns the receptionist aggressively pointed to a sign stating that it was a 2 star hotel and what do I expect ? I was disgusted by this approach and attitude and demanded a refund to which I was Informed I could only get through Expedia ! Overall rating - 10 !
1 out of 5
Recommended
for Couples
by Dudleyfrom MK

Avoid this place at all costs!

Posted 18-Sep-2014 on Hotels.com
The only thing good about this hotel was the location, everything else was terrible and ruined our stay in Blackpool. From the start the reception staff were unattentive, the room we were given was appalling, stains on the carpet, mould in the shower, hole in th bathroom door, hair in the bathroom and dirty windows. Worst of all was the strong smell of cigarette smoke. We're not fussy people but the minimum we expect from a hotel is a clean and hygienic room! We complained and were moved to their 'executive' rooms on the lower ground floor. This room although had a better bathroom still had a strong smell of cigarettes, even opening a window wouldn't get rid of it. Breakfast was disgusting, the sausages were pink in the middle and black on the outside, coffee was bitter, obviously been stewing for hours. The whole hotel was dirty and stank of cigarettes. On departure, the receptionist could barely find the time to tell us where to leave our key, we left a comments card, no doubt that's gone into the bin! Appealing stay, uninterested staff, never again.
2 out of 5
by A verified travellerfrom ayrshire

Grand Metropole Blackpool extremely disappointed

Posted 15-Sep-2014
Pros: friendly and helpful staff
Cons: General Housekeeping
Location: Great location with everything close by
My wife and I have used this hotel for 12 years and this was our most disappointing stay ever, the room 146 stank of smoke obviously from the previous occupants and had not been cleaned properly, the frosted glass? windows had been left open to overlook a flat roof covered in debris which also added to the smell. We had to buy an air freshener for this room. It was so obvious this hotel needs to upgrade it`s housekeeping urgently. We complained and even filled in the comments card with our complaint and am still awaiting reply. Don`t think we`ll be back.
2 out of 5
Recommended
for Business Travellers
by Natashafrom London

No longer as grand

Posted 14-Sep-2014 on Hotels.com
Hotel is grand on the inside and tired on the outside, the dining room is beautiful. The room was quite small, smaller then the other accommodation we usually stay in. Bathroom however was bigger, It was looking onto an ugly courtyard and the windows were frosted with pigeon discharge on the outside. Big stain on the carpet, otherwise the room very clean. Beds are comfy. Breakfast was rather poor.
1 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 12-Sep-2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by Damofrom Derry

Basic, but done the job

Posted 11-Sep-2014 on Hotels.com
An old Blackpool classic hotel, and boy does it show. But that's what makes it what it is I guess. It was clean with friendly staff. But it could do with a whole refurbishment. I had a single room, which was adequate in size, with a full size bathroom. The shower over bath was amazing, and had great pressure. Breakfast was included in the price, but I didn't have any so can't comment.