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Reviews of The Metropole Hotel

3 out of 5
The Metropole Hotel
Princess Parade, Blackpool, England

Reviews

5.6
Rating 10 - Excellent. 106 out of 1002 reviews" "
Rating 8 - Good. 223 out of 1002 reviews" "
Rating 6 - Okay. 255 out of 1002 reviews" "
Rating 4 - Poor. 183 out of 1002 reviews" "
Rating 2 - Terrible. 235 out of 1002 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nigel

Stayed 4 nights in Aug 2022

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is massively dated and the room was just poor , very old n stunk of damp. The bed was so old springs were sticking up , outside of the room the floors creaked so badly that every time someone walked past even quietly it made a racket. The windows were so filthy outside and inside you could barely see out of them.
Stayed 1 night in Sep 2021

6/10 Okay

Paul

Travelled with family
Liked: Property conditions & facilities, room comfort
Members of staff need to smile and help people wher there room is
Stayed 1 night in Sep 2021

10/10 Excellent

Arfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont use this hotel
Stayed 3 nights in Sep 2021

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting. Do not book
Absolutely disgusting experience. Do not book this hotel.
Stayed 1 night in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very easy check in, pleasant staff, perfect location. No problems.
Stayed 3 nights in Sep 2021

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID this dirty hotel
God awful! Parking shockingly bad (car was damaged) Reception had no interest in my report of room being filthy and sheets had dried blood stains and wouldn’t change.
Stayed 1 night in Sep 2021

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Dawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly hallways
The hallways smelt of cigarette smoke I had sea view blocked by scaffolding the bathroom was clean but hotel very dated and smelly.
Stayed 2 nights in Sep 2021

4/10 Poor

John

Stayed 1 night in Sep 2021

6/10 Okay

Geoff

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

phillip

Stayed 1 night in Sep 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

Aliya

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Terri

Stayed 1 night in Aug 2021

4/10 Poor

Sharron

Disliked: Property conditions & facilities, room comfort
Hotel room was far too small bed pushed up against a wall bed mattress was terrible
Stayed 1 night in Aug 2021

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
In a fantastic location but rooms are very dated, and corridors were full of dust it desperately needs updated and it would be an amazing hotel
Stayed 2 nights in Aug 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price great location
Loved our stay at the metropole hotel comfy beds decent room and a good price,highly recommended
Stayed 4 nights in Aug 2021

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Stayed 1 night in Aug 2021

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
The staff were very friendly
Stayed 3 nights in Aug 2021

6/10 Okay

Jeffrey

Travelled with family
Disliked: Property conditions & facilities
Bit Dated Hotel
Stayed 3 nights in Aug 2021

4/10 Poor

aidan

Liked: Staff & service
Disliked: Room comfort
Staff were great. Mix up with room, trays and bin bags in the corridor over night. Thin walls could here the people next door talking. Great bathroom soap dispenser was over the bath and no addition soap provided. The bed was not great to sleep on, got a good view of scaffolding, bar was good, restaurant was nice. Not a bad hotel just not upto date but still enjoyed our stay with a really short 2 minute walk to the beach and attractions
Stayed 1 night in Aug 2021

8/10 Good

Arfan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good. Can tou let me know how i can claim my extra reward stamp when i checked out?
Stayed 1 night in Aug 2021

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Sophie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the money we paid I don’t think it was worth it, it’s a very tired and old hotel. The pictures online do not reflect the room we had. It smelt of stale smoke and didn’t look like it had had a proper clean in a while. The bedding however was clean but the surfaces and bathroom were not. However I can not fault the staff on the desk, they were lovely and very helpful!
Stayed 1 night in Aug 2021

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2021

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 star at most
Stayed 2 nights in Aug 2021

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking stag
After checking in was given key to room Only to get ther not be cleaned so reported it to reception When back to our room later on and beds been done but left with no clean Towal’s etc Also could not open window due to scaffolding been up
Stayed 1 night in Aug 2021

6/10 Okay

Adam

Liked: Room comfort
Disliked: Staff & service
Flying visit
One night stay so just needed a roof over my head, nice view of brickwork from my window. Not able to leave my bag in a secure place before check in which was unfortunate
Stayed 1 night in Aug 2021

2/10 Terrible

claire

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the worse hotel and especially for the amount of money they charge. To be honest we checked in and took one look at our room and then we checked out again and stayed in another hotel. The room was very very basic no extra pillows,the bedding was thin as hell. The bed its self was on wheels with a very dirty thin mattress. The staff was no help at all and their attitude stinks. I could go on and on
Stayed 2 nights in Aug 2021

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very dated! Whilst quite clean the building is very run down! Staff not polite on desk, paid for a sea view with scaffolding all over the windows, bathroom was the only okay part of the room thought the price I paid for the room was ridiculous as it was so dated and cold and the bed was awfully uncomfortable
Stayed 1 night in Aug 2021

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fun family stay,hotel was great
Stayed 1 night in Aug 2021

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROOM STUNK OF URINE 😡 WINDOW BROKE-DISGUSTED 😡
Room stunk of urine . window would not close at all broken .. no toilet roll soap until I went to complain at reception. No Shampoo or wash toiletries supplied at all even after asking it’s not policy to have in rooms . Dirty tea cup .
Stayed 1 night in Aug 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Kate

Liked: Cleanliness
Disliked: Property conditions & facilities
Get what you pay for to I guess
Room was very small and barely any room to move around. Wardrobe half blocked bathroom door. The bed was comfy though. Can’t open any windows and room was a sweat box at times. Parking is advertised as free but isn’t and it was luck alone that got me a space and even then I had cars block me in from all directions for two days, couldn’t get to my car.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
The property was a little out dated but this was not a problem.
Stayed 1 night in Aug 2021

10/10 Excellent

Jill

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I DO NOT RECOMMEND THIS HOTEL
Arrived at the Metropole Hotel in Blackpool 1st August 2021. No parking for disabled guests, told £5.00 to use their car park (that was full) Arrogant ignorant receptionist never even gave us a greeting. Room was appalling, bed had black hairs on sheets, toilet seat was hanging off. Flies and blue bottles on the window ledge. Dust and dirt on furniture, receipts and copper change in drawers and on side of window from previous guests. No spoon for making tea and coffee, had to stir with tooth brush head. £47.00 a night for this room, it was really not worth that at all. Tatty 1970s furniture in the room and smelt damp and musty at the back of the hotel. Really not worth the money and service from staff was not up to standard at all.
Stayed 1 night in Aug 2021

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 1 night, me and my granddaughter. She thought it was amazing!! It was a lovely building, very grand. Had a great stay.
Stayed 1 night in Aug 2021

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a beautiful building on the promenade in a fabulous location and that’s where the positive ends! In steps Britannia hotels chain! Staff on reception were struggling due to weight of guests a bar from the 1980s and random laminated pictures of food on the walls. The room was big but the bed was uncomfortable only 2 pillows the tv was fixed to the wall badly so you cant see it properly while in bed and the balcony’s are sealed and the sea view was obscured by scaffolding that nobody worked on for the 5 nights I was there. The room was not cleaned during our 5 night stay and nor were the bins emptied. Also no WiFi in the room and no breakfast included and this was all for over £600 for 5 nights! I would rather sleep on the streets next time!
Stayed 5 nights in Jul 2021

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Alistair

Disliked: Room comfort
Did the job, nothing more
The stay was average. I would stay again but it wasn’t as good as it could have been and has been previously. We only needed the room as a place to crash after a night out and we only realised there were no towels in the room the morning after just before check out when it was too late to go to reception to ask for some, so we had to travel home unshowered which wasn’t the best. The bed was hard and bumpy. There was no room for breakfast (we tried booking when we arrived) so the stay was pretty basic and not as good as a previous stay. I would stay again as it is a convenient location, and generally an awesome character hotel with lots of nostalgia but the stay was definitely below average this time. Please check towels are in the room before you go out, or bring your own from home
Stayed 1 night in Aug 2021

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Amrik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
Booked a sea view room, ended up with a prison cell. The sea could barely be seen through the window covered in bird excrement, disgusting and an absolute Con. Completely false advertising, pictures of the rooms must be of a different hotel.
Stayed 1 night in Jul 2021

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2021