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Reviews of Glendower Hotel, BW Signature Collection

3 out of 5
Glendower Hotel, BW Signature Collection
St Annes On Sea, Lytham St. Anne's, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 362 out of 647 reviews" "
Rating 8 - Good. 196 out of 647 reviews" "
Rating 6 - Okay. 46 out of 647 reviews" "
Rating 4 - Poor. 27 out of 647 reviews" "
Rating 2 - Terrible. 16 out of 647 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tina on 15 Apr 2024
Thank you for your review, hope to see you again soon.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, room and food
Response from Tina on 25 Mar 2024
Thank you for the review, hope to see you again soon

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really pleased with hotel, lovely rooms, beautiful decor, all meals were most enjoyable and well presented. The only fault we had was the wind whistling through bedroom window, but to be expected by the sea, but once asleep was no problem.
Stayed 2 nights in Feb 2024
Response from Tina on 22 Feb 2024
Thank you for the review, hope to see you again soon

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Nice bright welcoming hotel. Delicious food from the bar and at a group dinner and breakfast. Room was a little underwhelming but ok, just a bit on the expensive side in my opinion.
Stayed 1 night in Jan 2024
Response from Tina on 7 Feb 2024
Thank you for the review, hope to see you again soon.

8/10 Good

l.b.kennerley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tina on 7 Feb 2024
Thank you for the review, hope to see you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tina on 7 Feb 2024
Thank you for the review, hope to see you again soon.

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.lovely comfortable rooms.excellent breakfast
Stayed 1 night in Nov 2023
Response from Tina on 26 Nov 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Graeme

Stayed 1 night in Nov 2023
Response from Tina on 16 Nov 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, extremely quiet, friendly staff and good value. Signage to room could have been better
Stayed 2 nights in Nov 2023
Response from Tina on 10 Nov 2023
Than you for the review, hope to see you again soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy, pleasant (noisy in the morning!)
Pros: Nice, pleasant welcome at reception, staff were all pleasant and helpful. The room was clean, nice sized and tidy. The bed was comfy and I had a really good sleep. The WiFi is good, no issues with signal or bandwidth. There is ample parking on site. The breakfast choice and taste is excellent, seriously one of the best I have had in a long time. Cons: First thing in the morning (06:30am) a gym class, must have been spin or RPM or something, was going on below my room and was extremely noisy. I was up at 6am so not particularly bothered but I couldn't believe how noisy it was - the room was actually shaking. Room was lovely but the bathroom was dated and shower didn't have much water coming out of it
Stayed 1 night in Oct 2023
Response from Tina on 1 Nov 2023
Thank you for the review, we do apologise about the noise you heard from the Gym, hopefully if you choose to stay again, we can upgrade you to a room away from the noise. Thanks

10/10 Excellent

TIMM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel. Very clean pet friendly home from home. Great and attentive staff. Breakfast very good value.
Stayed 1 night in Oct 2023
Response from Tina on 1 Nov 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Thanks to the staff for providing a great stay. Lovely meal to suit different palates first night, good choice of freshly cooked to order breakfast. The hotel can be a bit of a maze, the rooms were warm and clean, ample parking, £2 bus to Blackpool available just round the corner, station 10 minutes walk if you want to leave the car for a few days, beach just over the road, pier 5 minutes walk, what more could you want
Stayed 3 nights in Oct 2023
Response from Tina on 1 Nov 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break.
Had a lovely weekend break. We had a signature room with sea view, which really nice. We ate in the restaurant both evenings, not something we would normally do food and service excellent. Breakfast was good and service again excellent. Overall very pleased with this hotel stay
Stayed 2 nights in Oct 2023
Response from Tina on 1 Nov 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

S

Stayed 1 night in Oct 2023
Response from Tina on 1 Nov 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning room. Beautiful view.
Booked 3 nights for a romantic break. Pulled up to a beautiful site, plenty of parking. The hotel entrance was clean, the front desk team lovely and helpful. All the team was wonderful, smiling, helpful. Straight away comfort with a glowing fire.. modern lounge for food and drinks. The lift (which was fully working the whole time) was close by our room on the 1st floor (for those with mobility issues they will understand this). I was grateful. Absolutely stunned by our room, well presented, smelt amazing, biggest bay window, you could see panoramic view of an endless horizon. Gown and slippers, water and biscuits nice touches. Lovely deep bath you can float in. A wedding on Saturday night but we couldn't hear anything. The food was delicious compliments to the chef, full cook breakfast every morning. Pizza one night, giant fish and chips.. perfect situated for pier and shops. Also it's a dog friendly hotel, loads of well behaved dogs. Will return hopefully one day soon in the future..
Stayed 3 nights in Oct 2023
Response from Tina on 24 Oct 2023
Thank you for the lovely review, hope to see you again soon.

10/10 Excellent

Mick

Stayed 1 night in Oct 2023
Response from Tina on 24 Oct 2023
Thank you for the review, hope to see you again soon.

4/10 Poor

Claire

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
Stayed in one of the dog friendly rooms. Greeted by a very strong smell of bleach in the room, as the day/ eve worn on the reason became clear- the room had a horrendous dirty dog smell. The room clearly needs a deep clean including the carpets. Not a nice experience and not one I would repeat.
Stayed 1 night in Oct 2023
Response from Kathy on 23 Oct 2023
Hi Claire, We are really sorry to hear that you did not enjoy your stay and we will look into the "bleach" and "Dog" smell - Deep cleaning is done regularly but we do understand your disappointment. Please contact kathy direct at the Hotel if you want to discuss further.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tina on 17 Oct 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tina on 13 Oct 2023
Thank you for the review, hope to see you again soon.

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for the one night but everything we experienced was really good. We stayed in a family room which was huge, room was very warm and could have done with a fridge with some water but other than that no complaints at all about the hotel. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Tina on 11 Oct 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from Tina on 8 Oct 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Joanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and I loved how my dog Theodore was also treated by the staff, we will definitely be returning 😊
Stayed 2 nights in Sep 2023
Response from Tina on 30 Sept 2023
Thank you for the lovely review, hope to see you and Theodore again soon.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tina on 30 Sept 2023
Thank you for the review, hope to see you again soon

2/10 Terrible

Gina

Disliked: Cleanliness, property conditions & facilities
I arrived and couldn’t stay due to the room smelling really bad of dog odour. The hallways on the corridors to the room smelt very bad of dog pee . I love animals but if they have to stay at the hotel the cleanliness should be exceptional just like it would be in our own homes. The manager tried his best to sort me out with another room but fully booked . He gave me a full refund and I left to find another hotel.
Response from t on 11 Oct 2023
Thank you for the review, we are glad we could assist in the refund

8/10 Good

Keiron

Liked: Cleanliness
Weekend away
The 'front of house' of the hotel was nice and the staff were attentive and helpful. The room while small, was OK, mattress was a bit strange, like it had wooden boards on it. The shower was woeful, like a cat hissing at you. Only ate in the brasserie, one evening, food was nice, but the service was poor.
Stayed 2 nights in Sep 2023
Response from Tina on 11 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed for 3 days in a single room. The room is quite small but adequate. Bathroom was also small, shower was good. Breakfast is cooked to order with a few different choices. Parking can be a bit hit and miss, it's first come first served. It's only a short walk into town and the beach.
Stayed 3 nights in Sep 2023
Response from Tina on 26 Sept 2023
Thank you for the review, hope to see you again soon,

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tina on 26 Sept 2023
Thank you for the review, hope to see you again soon,

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from Tina on 26 Sept 2023
Thank you for the review, hope to see you again soon,

10/10 Excellent

Claire

Stayed 1 night in Sep 2023
Response from Tina on 5 Sept 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from Tina on 4 Sept 2023
Thank you for the review, hope to see you again soon.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant ses side hotel
decent hotel with good breakfast
Stayed 1 night in Aug 2023
Response from Tina on 1 Sept 2023
Thank you for the review, we hope to see you again soon.

4/10 Poor

Alice

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We was a little disappointed with our stay. The family room left a lot to be desired. It had Iron marks all over the floors, marks all over the walls and carpets, a view of what can only be described as a courtyard with loads of building supplies and rubbish. The shower pressure was terrible and it missed small details like water in the room. Also it had a wedding on which you obviously expect noise but it was SO loud in our room, that we didn't attempt to sleep until that was finished. And when we finally settled down, the rain caused a dripping sound on the window that woke both us up in the middle of the night. Not a great night's sleep. We didn't even get a chance to tell the staff as the queue to check out was 3 couples long and we just used the bucket and left. Only positive was the breakfast was lovely.
Stayed 1 night in Aug 2023
Response from Tina on 11 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Leslie

Disliked: Cleanliness, property conditions & facilities, room comfort
Paid £107 for a Friday night here NO breakfast included so not cheap was put in a dingy room that smelled of wet dog (sorry nose blind pet lovers ) that was reall in need of updating the view out of the window was what i imagine the view from a prison cell would be like oh and the toilet wouldnt flush no 2,s apart from that it was ok ...much nicer ,cheaper hotels than this in lytham
Stayed 1 night in Aug 2023
Response from Tina on 11 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior sea view room was excellent,bath in room amazing, huge bay window and seating area , the view was spectacular. We had dinner and breakfast both of which were first class , excellent service from reception desk to dining , will definitely stay here again
Stayed 1 night in Aug 2023
Response from Tina on 1 Sept 2023
Thank you for the Lovely review, hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Tina on 24 Aug 2023
Thank you for the review, hope to see you again soon.

4/10 Poor

sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was pleasant. The rest was extremely disappointing and in some areas abysmal. The carpets were filthy and not vacuumed. Surfaces in public areas were dusty and dirty and a major talking point of guests we spoke with. Receptionist Sarah refused to help us with taxi into Lytham and told us we were ‘asking the wrong person’! We were not surprised by small room as we were only staying briefly as a surprise from my partner but the view was disgusting onto a flat roof littered with tools and mess. Breakfast was a fiasco. One young man was trying his best to serve but a young black lady was exceptionally rude to us when we simply asked for milk which had not been provided. One disabled lady was very badly treated and her elderly husband was given no help by staff trying to seat her and manoeuvre her wheelchair and move other chairs. The scrambled egg when it eventually arrived was literally cold , not even warm. My bacon was like hard old leather. Complaints from all quarters of dining room about waiting times Truly awful. Receptionist (a nice lady this time) offered to refund our breakfast payment without us even asking which was fair but in all honesty we were glad to leave the place. Grim. Stayed with Best Western in Uk Europe and States and always been a safe bet but not this time. My email to manageress has not even been acknowledged.
Stayed 1 night in Aug 2023

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely one night stay, right on the sea front, free parking, short walk into the town, we walked to train station for a 7 minute ride into Lytham. We had the family room, large double bed, with a smaller room containing two single beds, good tea tray, plenty of towels and clean, a bit of talc needed in the rooms but nothing to spoil our stay. Breakfast was waiter served,good breakfast choices, the only niggle, I had, and it was only a small thing, was the hot breakfast was brought out before we had finished our cereal/yoghurt, so I put mine aside to eat my cooked breakfast before it went cold, then finished my yoghurt/granola, the staff were wonderful, we will definitely go back again soon.
Stayed 1 night in Aug 2023
Response from Tina on 24 Aug 2023
Thank you for the review, we do apologise for the breakfast and will speak to staff to see why this happened, Hope to see you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tina on 24 Aug 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Deborah, Liverpool

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by the beach and round the corner from the shops. Staff are very helpful. Bed was comfy and the room was clean.
Stayed 1 night in Aug 2023
Response from Tina on 24 Aug 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023
Response from Tina on 17 Aug 2023
Thank you for the review, hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from kathy on 11 Aug 2023
Thank you so much. it is always lovely to hear our guests are enjoying their stay. Kind regards

6/10 Okay

david

Liked: Cleanliness, staff & service, property conditions & facilities
Too many stairs
Stayed 1 night in Aug 2023
Response from Tina on 10 Aug 2023
HI David, unfortunately all old buildings have quite a few stairs, hopefully if you choose to stay again we can allocate a room near to the lift.

10/10 Excellent

Chrissy

Stayed 1 night in Aug 2023
Response from Kathy on 9 Aug 2023
Thank you so much, it is always lovely to hear that our guests are enjoying their stay. Kind Regards

8/10 Good

JANET

Stayed 1 night in Aug 2023
Response from Tina on 7 Aug 2023
Thank you for the review, hope to see you again soon

4/10 Poor

BRYN

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
We had no hot water for a shower , great when you are going out at night for dinner Raised this with management,but felt like nobody was interested ,no rooms to move to ,room was tired dark and no view , we paid 151 pound for this room Could t park Sad really cos we have been here lots and had great rooms ribble view and fair haven Breakfast was amazing
Stayed 1 night in Aug 2023
Response from Tina on 7 Aug 2023
Hi Mr Stevenson, with regards to the booking, you spoke to our F&B manager in the evening, who asked you to go to reception in the morning to rectify the bill for you, on check out, you did not ask to speak to anyone and left, so the issue was not resolved, as for car parking, during the holidays we have an overflow carpark in the school next door, i do apologise if you were not told this on check in. The Ribble and the Fairhaven suites are our most popular rooms so are always booked, We apologise the room was not to your satisfaction. Thanks

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Had a lovely afternoon tea followed by friendly, helpful staff at check in.
Stayed 1 night in Jul 2023
Response from Tina on 5 Aug 2023
Thank you for the lovely review, hope to see you again soon.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Food amazing suit was lovely. Nothing was a problem for staff
Stayed 3 nights in Jul 2023
Response from Tina on 30 Jul 2023
Thank you for the review, hope to see you again soon.

8/10 Good

Alison

Stayed 1 night in Jul 2023
Response from Tina on 30 Jul 2023
Thank you for the review, hope to see you again soon.

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tina on 30 Jul 2023
Thank you for the review, hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on seafront
We only stayed here for 1 night as a stopover to split our journey. The hotel has a commanding position on the seafront and our room had a lovely view of the sea. A large room with a huge bed. Letdown for the bathroom was the pathetic shower over the bath where a light spray of water came out. Breakfast was all waitress service. Not so keen on that for the cereal/continental items as would prefer to be able to select myself. We werent really there long enough to use all the facilities but would stay there again if in the area.
Stayed 1 night in Jul 2023
Response from Tina on 30 Jul 2023
Thank you for the review, hope to see you again soon.