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Reviews of Econo Lodge Winter Haven Chain Of Lakes

2 out of 5
Econo Lodge Winter Haven Chain Of Lakes
5665 Cypress Gardens Boulevard, Building b, Winter Haven, FL

Reviews

5.0
Rating 10 - Excellent. 107 out of 999 reviews" "
Rating 8 - Good. 138 out of 999 reviews" "
Rating 6 - Okay. 175 out of 999 reviews" "
Rating 4 - Poor. 219 out of 999 reviews" "
Rating 2 - Terrible. 360 out of 999 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Norman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hit with a hidden fee upon arrival. They call it a resort fee, but it is not a resort.
Stayed 2 nights in Apr 2024

2/10 Terrible

Manuel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty the person cleaning the rooms was making lots of noise I will definitely not recommend this place
Stayed 1 night in Apr 2024
Response from Dee Christle on 15 Apr 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

4/10 Poor

Martha

Disliked: Cleanliness, property conditions & facilities
Condiciomes viejas y cobros ocultos
Stayed 1 night in Apr 2024
Response from Dee Christle on 15 Apr 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

6/10 Okay

gisselle

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms need updating
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Gisselle,Thank you for your feedback. We appreciate you letting us know where we have room for improvement so we can take a step in the right direction. Hopefully, you'll allow us to welcome you back someday for a much better experience. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

GilbeYasme

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is too Old. I’m not Recommended
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
While it was a pleasure to host you we are disappointed to learn you did not enjoy your stay. Please know we are always working on updates to improve our property to ensure our guests enjoy their stay. Thank you for taking the time to share your feedback. Best Regards,Dee ChristleGeneral Manager

4/10 Poor

Paola

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was bad. The floors were never cleaned. Vinyl wood floor was chipped, my daughter almost cut herself when walking around barefoot. curtains were ripped and bed super itchy, cigarette burns on the coffee tables and no much for cleaning and smell. Pool was so sketchy as well.
Stayed 3 nights in Mar 2024
Response from Dee Christle on 1 Apr 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Mothiram

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good for family
Stayed 1 night in Mar 2024
Response from Dee Christle on 1 Apr 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Timothy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. The place may have been nice years ago but it's a trashy motel now. They charge a resort fee for the so called amenities, but the hot tub is out of order, the pool is green and slimy, and they wouldn't allow us to eat breakfast because they said it was not included even though they list it on Expedia. The motel needs so much work and there's a lot of dust and dirt in the room. The lady at the counter was so unfriendly and wouldn't even say anything, just grunt at check-in and when we told her there weren't enough towels in the room. Stay some where else.
Stayed 2 nights in Mar 2024
Response from Dee Christle on 29 Mar 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

8/10 Good

Rosali

Stayed 1 night in Mar 2024
Response from Dee Christle on 26 Mar 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Sergio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dee Christle on 20 Mar 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

6/10 Okay

DOUGLAS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It needs updating, fixed up
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Douglas,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the appearance of the property. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.Best Regards,Dee ChristleGeneral Manager

6/10 Okay

Dawn, Cheyenne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dee Christle on 20 Mar 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

4/10 Poor

Matthew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nasty place with lots of late night shenanigans going on
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Matthew,We appreciate you sharing your concerns with us. Please accept our sincere apology for your unsatisfactory stay. We're always here to address any disturbances when notified. Thank you for reaching out and we hope for a chance to make your next visit a better one.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Sandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in our room had a bees nest and I am allergic to bees. So we were moved to another room that was dirty and rusted fixtures throughout the room. Then I had to kill a German cockroach that was on one of the beds. My child was traumatized by all the bugs that it was hard for me to get them to sleep. Also, the floors in the second room were so slimy that we had to keep our shoes on. I asked for the room to be re-mopped and it was with dirty water that made the room smell bad and the floor was still slimy. As for the grounds, it was overgrown and the pool lights did not work. Also, the hotel description on Expedia said that it had a hot tub, which is not true and the only reason I chose this hotel. All around a very disappointing stay, that I left one day early.
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Sandra,Please know that we take concerns of pests seriously and will notify our pest control specialist right away. Our staff does implement preventive measures to address any issues with pests, and there is rarely cause for concern. We will work closely with our housekeeping team to ensure a thorough sweep is done of our rooms to ensure that they are up to our high standards. Our website has all accurate information on our amenities and accommodations, and we apologize if there was any discrepancy on the third-party site. Our team will discuss how to address this going forward. Thank you for your feedback, and safe travels. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Svetlana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty. Bottom of toilet had brown grime stuck to it. A roach in bathtub. Had to change rooms because of flooded room. No working phone
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Svetlana,We recognize your time is valuable and appreciate the feedback you have provided. What you described is not indicative of our high standards and we will be sure to address your feedback immediately with our team to investigate and make the necessary improvements. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.Best Regards,Dee ChristleGeneral Manager

4/10 Poor

Greg

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
On the plus side the site had plenty of parking. On the negative side: 1. Floor on the inside of room had a puddle of water. 2. The TV didn't work and could not be fixed. 3. The microwave didn't work. 4. The floor was filthy as well as the bathroom. 5. Ice machine didn't work. It was too late to go elsewhere so we spent the night.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Greg,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in the top-notch condition we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to change your perceptions down the line.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Richardson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. We assure you that cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Please consider returning soon for a better experience.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Rosaisela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility should not be operating at all. Bathroom was not functioning properly and had mode
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Rosaisela,We appreciate you reaching out, and we apologize for any issue you experienced with your bathroom. Rest assured, our maintenance team will ensure our accommodations are in tip-top shape and that everything is working as it should so that we may continue to deliver a seamless experience for our guests. Again, we apologize and hope to have a future opportunity to demonstrate a more enjoyable experience we know we can provide. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

erin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outside access, room was filthy, door didn’t seem secure. Very dim lot
Stayed 4 nights in Feb 2024
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

4/10 Poor

Mark

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor was dirty. hot water would burn you then get cold then burn you again then get cold again
Stayed 2 nights in Feb 2024
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dee Christler on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

4/10 Poor

Salena

Stayed 1 night in Feb 2024
Response from Dee Christle on 20 Mar 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Yusimi, Hialeah

Travelled with family and small children
Disliked: Property conditions & facilities
The front desk staff was disrespectful, she seemed to be mad for having us there, didn’t provide with a receipt of the payment, when I asked for it she got mad. The room was not clean, the toilet didn’t flush well so it got clot , they didn’t come until the following date when I was actively checking out. Horrible, will definitely never come back.
Stayed 1 night in Feb 2024
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

Rogen Rey, Kingsland

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place needs a whole make up.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Rogen,Thank you for taking the time to share your thoughts with our team. We will be sure to share your feedback with our team for immediate improvement. This is not the impression that represents our commitment to high standards. Please visit us again so we can show you a much better experience. Best Regards,Dee ChristleGeneral Manager

4/10 Poor

ANGEL, MIAMI

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the only good thing was the location across from Legoland, otherwise, no I will never stay here again. The place was falling apart.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Angel,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any concerns about the condition of the property. Your comments help us plan future improvements and will be shared with our entire team. Should you be in the area again, please consider coming back to see us.Best Regards,Dee ChristleGeneral Manager

4/10 Poor

ELIZABETH

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita más limpieza en las habitaciones
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Elizabeth,Thank you for your review. We regret to learn of your disappointment with your experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. It was a pleasure having you here, and we hope to welcome you back in the future for an improved experience.Best Regards,Dee ChristleGeneral Manager

10/10 Excellent

Katrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Katrice,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Adina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk didn’t know where the room was located, the renovations and empty units around the in use rooms were creepy. Inside the room there was dirt in the sink, hair on the sheets, unpainted walls, drafty front door and a general atmosphere of uncleanliness. The hotel just looks rundown and grubby on the inside.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Adina,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to look into your feedback further and make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

TERRY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid online had to pay again at hotel. Also needed a rollwr bed paid for it when i check in i thought at 11 at night our second night someone knocked onthe door saying we needed to pay for room when we paid again when we checked. She only charged us for one night for the roller bed. Says they called are room phone never rang would never stay here again have season passes for legoland
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Terry,We're sorry to hear that you didn't have a good time with us. If you're still encountering billing issues, please do not hesitate to reach out to us offline so that we may better assist you, as we never want to leave a matter like this unresolved. Thank you, and we hope to hear from you soon. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Ingrid

Liked: Staff & service
Disliked: Property conditions & facilities
Please reconsider this listing. I would have rather pay a little more for something that feels safe. You can hear everything over the walls and see everything through the windows ( the curtains were broken) This hotel definitely needs an update and doesn’t feel safe. The shower was dirty or old ? Very weird. Unfortunately, it was a last minute trip. Next time I will plan in advance.
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Ingrid,Your feedback about your recent stay is much appreciated. Please know that the safety and comfort of our guests are of the utmost importance, and we are upset that you felt otherwise. Your feedback is a vital component of our operations and will be shared with our staff as we are constantly working to make appropriate changes and improvements. We hope you consider returning and giving us another chance to change your perceptions.Best Regards,Dee ChristleGeneral Manager

6/10 Okay

LaShunda

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My week stay at the Econo Lodge Hotel
The staff were awesome! They were very helpful and very friendly! The hotel itself was out of date on everything and wasn’t very clean. It needs to be painted and somethings needs to be replaced. My family and I stayed there many years ago and it was the happening place to be, but now its only purpose is to get you some sleep! The hotel is in walking distance to a lot of restaurants and stores so that was a great thing! Also, you are right next to Lego-land if you have kids. Otherwise my stay was just okay.
Stayed 8 nights in Dec 2023
Response from General Manager on 13 Jan 2024
Dear LaShunda,Thank you so much for your review. It's always a thrill to welcome back a valued guest, and we're pleased our hospitable team and excellent location were the highlights of your visit. At the same time, we appreciate your feedback as to where we can look to make improvements, as we are always seeking new ways to grow. We hope you will give us another chance to change your perceptions down the line.Best Regards,Dee ChristleGeneral Manager

10/10 Excellent

patrick

Stayed 2 nights in Jan 2024
Response from Dee on 19 Feb 2024
,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

6/10 Okay

Verified traveller

Travelled with family
Just a place to sleep
Older lodging but had no bugs or issues and put me within 10 min walking of LegoLand win-for us!
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Jan 2024
Thank you for your review. It was a pleasure having you join us recently, and we're pleased our convenient location suited your needs well. If there is anything we could have done better, please feel free to reach out to us offline. Take care, and we hope to welcome you back in the future.Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
Cockroaches in the room, no hot water. Overall unclean.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Dear Katherine,We are disappointed to read your review as it is not typical of a stay with us. Our team works closely with pest control services, so we will share your feedback with them to see where we may have fallen short. Please visit us again so we can show you a much better experience. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Thais

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The Bathroom is dirty
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Thais,Thank you for sharing your feedback with us. We are deeply sorry to hear that you experienced an issue with the cleanliness of your bathroom. We strive to provide exceptional experiences for all of our guests, and it is regretful we fell short of the mark. Please know we have shared your feedback with our housekeeping team to prevent this issue from happening in the future.Best Regards,Dee ChristleGeneral Manager

6/10 Okay

Keli

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to LEGOLAND, staff are very helpful, I had a problem with the key and they fix it fast. The bedroom smell like clean, but the building is old , which don’t help much when you clean the bathtub always will look dirty. But overall I had a good stay.
Stayed 2 nights in Dec 2023
Response from General Manager on 1 Feb 2024
Dear Keli,We're glad to hear you enjoyed your stay, especially our convenient location and the helpfulness of our team. Thank you for acknowledging the quick resolution to your key issue and the cleanliness of your bedroom. We understand your comments about our facilities and appreciate your understanding. It's great to know that you had a positive experience overall. We look forward to welcoming you back for another pleasant stay!Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Brandon

Travelled with family
Disliked: Amenities, property conditions & facilities
Absolutely the worst hotel I have ever seen. I left immediately and didn’t stay my night I will be call Expedia to get my money back.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Brandon,We appreciate your feedback, and we apologize for any concerns about the appearance of the property. We'll keep your comments in mind, and we hope you'll consider booking with us again should you be back in the area.Best Regards,Dee ChristleGeneral Manager

4/10 Poor

FRANCYS, Hyattsville

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

10/10 Excellent

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great quick to take care of you even the evening staff.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Wilfredo,Thank you for your wonderful review. We are glad that our team provided you with a perfectly rated experience. Your kind words will be shared with them, for they deserve the recognition. We look forward to welcoming you back. Best Regards,Dee ChristleGeneral Manager

2/10 Terrible

Anna

Stayed 1 night in Dec 2023
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dee on 19 Feb 2024
,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Dee on 19 Feb 2024
,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

4/10 Poor

Benjamin

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Property needs to be refurbished ASAP
Stayed 4 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear Benjamin,Thank you so much for the feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to discuss your comments internally and make changes where necessary. Please come back and give us another chance soon; we know that we can impress you. Best Regards,Dee ChristleGeneral Manager

10/10 Excellent

Channa

Travelled with group
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Dee on 19 Feb 2024
,Thank you for choosing Econo Lodge Winter Haven East. It's wonderful knowing that you loved everything about your stay with us, and we look forward to welcoming you back for another five-star experience.Best Regards,Dee ChristleGeneral Manager

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

4/10 Poor

Matthew Buxton

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Matthew,Thank you for being our guest. It's unfortunate that your stay fell short of your standards, and we encourage you to share your feedback on how we could improve. Please consider giving us a second chance next time you're in town. Best Regards,Dee ChristleGeneral Manager

6/10 Okay

James

Good location
Stayed 2 nights in Dec 2023
Response from Dee Christle on 19 Feb 2024
The issues you raise are important to us. Please accept our apologies for any concerns about service .

2/10 Terrible

amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Dirty Nasty Rooms
I had to request another room. the first one was old. dusty. stains on the sheets and curtains. rusty door. dirty bathroom. The second room was also old, stains on curtains, roof stains, toilet didnt work. TV remote had no batteries. Beds were uncomfortable.
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Amy,All comments are welcome, and we value your input. We strive to provide our guests with clean and well-maintained accommodations on all occasions, and we are very sorry to hear that you experienced otherwise. Our team will review your concerns as we work to uphold our standards. Thank you. Best Regards,Dee ChristleGeneral Manager

4/10 Poor

Don

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for Legoland but the hotel is in dire need of renewing. The phone and lamp in rooms 312 and and television in 314 didn't work. There was mold, the floors were dirty and the shower handle was broken. The coffee machine was dirty jn the water tank. The air conditioners were very noisy.
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Don,Though we're glad you found convenience in our location, we regret that our accommodations left much to be desired. Your feedback will serve as a learning tool as we work to address your concerns and ensure our future guests have a much better experience. It is our hope you'll give us another try in the future. Best Regards,Dee ChristleGeneral Manager