I found my stay extremely comfortable from the time I checked in to the time I checked out. The food was always great, room service prompt and always with courteous staff. All hotel staff were very helpful if asked any questions. As I was a solo female traveller I felt very safe all the time. I decided in the last minute that I needed to extend my stay for another night and The Front desk manager was able to accomodate my request without having me stand around for the processing like other hotels. I would definately go back and stay at Lords Plaza Surat, and recommend all my friends and family to do the same.
Hotel staff were very friendly especially in the dining area, special mention to Tushaar who was a great host. Some of the staff we saw at breakfast were still there for dinner but always with big smiles and very attentive.
Hotel is nice and clean away from the noise and the hustle bustle.
Nice and clean rooms.
A/C would always automatically go on auto mode even though we would change the settings.
Buffet breakfast was OK. There could have definitely been some more items to offer. variety definitely needed.
We stayed there for 2 nights and 3 days and not even once was the INTERNET working through wifi and the best part is that the hotel is owned by TATA group which are major internet service providers themselves.
Staff was nice and decent.
Apart from internet and AC problem, hotel was nice.
"Not recommendable for Non Veg Business Travellers"
This Hotel is completely Vegetarian and also has no Complimentary breakfast which every other Business Hotel offers which comes surprising. And also they dont inform till breakfast is had before surprising with the bill. Also its away from the city too.
Dr.Reddy from Bangalore, Karnataka, India
This sophisticated, urban retreat includes unique shopping, fine dining and the rich interior setting. The hotel provides …More
While I had requested the hotel to do my room while I was not in, it was not done!
Toileteries/tea bags were not replenished.
I was told that there was consumption from the mini bar of 2 diet cokes and 1 water which was not the case. The signature did not match and was asked if I was "SURE".
This sophisticated urban retreat includes unique shopping fine dining and the rich interior setting The Hotel provides …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.