Interior detail
Check availability

Reviews of Hotel Conde de Lemos

3.5 out of 5
Hotel Conde de Lemos
Jr. Puno 681, Puno, PUNO

Reviews

8.4

Very good

Rating 10 - Excellent. 81 out of 213 reviews" "
Rating 8 - Good. 91 out of 213 reviews" "
Rating 6 - Okay. 32 out of 213 reviews" "
Rating 4 - Poor. 8 out of 213 reviews" "
Rating 2 - Terrible. 1 out of 213 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was aged and a little tired however was in a great location near the plaza, the rooms very large and comfortable with a view and friendly staff. The breakfast was a nice inclusion also.
Stayed 1 night in Oct 2023
Response from Noeli Osco on 21 Nov 2023
Dear Marie;Thank you for sharing your comments with us. We will keep improving and maintaining a good service.We hope you could enjoy your visit to the city of Puno.Best regards;Noeli OscoConde de Lemos Hotel Puno

10/10 Excellent

Aris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything very clean and excellent customer service
Stayed 1 night in Oct 2023
Response from Noeli Osco on 21 Nov 2023
Dear Aris;Thank you for sharing your comments with us. We will keep improving and maintaining a good service.We hope you could enjoy your visit to the city of Puno.Best regards;Noeli OscoConde de Lemos Hotel Puno

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the town and main plaza
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrea del Toro, Mayaguez

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable room
Stayed 1 night in Jun 2023
Response from Noeli Osco on 18 Jun 2023
Dear Andrea;Thank you for your comments.We will keep improving our service.Best regards

6/10 Okay

Lukasz

Travelled with partner
Liked: Cleanliness, staff & service
nothing spectacular, better facilities around.
Stayed 1 night in May 2023
Response from Noeli Osco on 26 May 2023
Dear Lukasz;Thank you for your comments.We will keep improving our service.

10/10 Excellent

Charles

Stayed 1 night in Dec 2022

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Hotel has only luke warm water for shower and definitely no hot water. The bed was not comfortable but great view and location. Buffet breakfast was good.
Stayed 1 night in Oct 2022
Response from Noeli Osco on 24 Oct 2022
Dear guest;The Conde de Lemos Hotel Puno team thanks you for your opinion. We hope you are enjoying your trip.Best regards;

8/10 Good

Scott

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice Staff. Close to Plaza de Armas. Charming authentic remodeled very old super thick walled home.
Stayed 2 nights in Sep 2022
Response from Noeli Osco on 24 Oct 2022
Dear guest;The Conde de Lemos Hotel Puno team thanks you for your opinion. We hope you are enjoying your trip.Best regards;

10/10 Excellent

Sandra, Bisbee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front of building under construction.
Stayed 3 nights in Jun 2022
Response from Noeli Osco on 1 Jul 2022
Dear guest; Receive a warm greeting by the Conde de Lemos Hotel family. Thank you very much for your comments. We wish you a great coming back home.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, comfortable
Great spot in Puno. Good location, comfortable, clean room, friendly and helpful staff. Good value for price!
Stayed 1 night in Jun 2022
Response from Noeli Osco on 1 Jul 2022
Dear guest; Receive a warm greeting by the Conde de Lemos Hotel family. Thank you very much for your comments. We wish you a great coming back home.

8/10 Good

Dannika

Travelled with partner
Liked: Staff & service, amenities
Staff were outstanding! Very friendly and extremely helpful. Location is unbeatable as well. We also felt safe during our stay. Accommodations were a tad outdated, but the excellent staff and location made right up for that. Would stay here again.
Stayed 2 nights in May 2022
Response from Noeli Osco on 1 Jul 2022
Dear guest; Receive a warm greeting by the Conde de Lemos Hotel family. Thank you very much for your comments. We wish you a great coming back home.

10/10 Excellent

Ana-Mirela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Noeli Osco on 1 Jul 2022
Dear guest; Receive a warm greeting by the Conde de Lemos Hotel family. Thank you very much for your comments. We wish you a great coming back home.

10/10 Excellent

Ana-Mirela

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Noeli Osco on 1 Jul 2022
Dear guest; Receive a warm greeting by the Conde de Lemos Hotel family. Thank you very much for your comments. We wish you a great coming back home.

8/10 Good

Heidi, Montoursville

Liked: Cleanliness, property conditions & facilities
The hotel is right on the back corner of the church and the plaza - which is good and bad. There is more noise with the taxis and honking but convenient to walk to places. The hotel breakfast has variety but will be the same daily. The hotel does not provide bottle of water or glass(es) in bathroom which would have been nice. If you need a taxi, have the staff arrange for you - paid 5 soles to get to bus station. Would recommend going to grocery store (it’s like a super Walmart) to get water and snack food.
Stayed 2 nights in Apr 2022

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
In a good area. Staff very pleasant and helpful at all times. Bathroom a little dated and typical for area a little cold in building.
Stayed 1 night in Mar 2022
Response from Conde de Lemos Hotel Puno on 19 Apr 2022
Dear Patricia; Thank you so much for your comments. Have a nice trip back home

6/10 Okay

Alan, Medellín

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
On the positive side, the owner and the staff were very friendly and helpful. And, the hotel itself was very well located. HOWEVER!! Their listing on Expedia showed that they have a restaurant and bar. In reality they do not have them or they are closed. This is particularly disturbing because: I AM QUADRIPLEGIC AND IN A WHEELCHAIR. AND,I ONLY BOOK HOTELS WHICH HAVE A RESTAURANT AND BAR because if we arrive later than 7:00 PM after a day traveling by bus (as was the case) we probably will not want to endure the hardship (particularly for my wife - who is pushing the wheelchair) of maneuvering the wheelchair over cobbled streets. They offered to call for 'take-out' which we accepted. But, we had to wait more than 90 minutes for delivery of the meal, and when it arrived it was inedible. The only thing they could say was "We will not use that restaurant again" The hotel itself was poorly maintained - chipped paint (needs a complete repainting), and somewhat grubby (in need of deep cleaning)
Stayed 2 nights in Nov 2021
Response from Conde de Lemos Hotel Puno on 5 Dec 2021
Dear Alan, thank you for your comments. We are deeply sorry for what happened, we are very grateful for your understanding and support. We are working to improve our fails. Sincerely

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Very nice and helpful
Stayed 1 night in Oct 2021
Response from Recepción on 18 Oct 2021
Muchas gracias por su comentario estimado Marc; Esperando que su estadía, haya satisfecho sus expectativas. Esperamos verlos pronto. Saludos. Hotel Conde de Lemos Puno

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of this hotel was perfect, just steps from the plaza de armas and Main Street of restaurants.
Stayed 2 nights in Aug 2021
Response from Reservation area on 11 Sept 2021
Dear Kendall, thank you so much for sharing your comment about our location and for visiting us as well.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great with a great view of the cathedral and you could see lake Titicaca in the distance. Very suitable for our needs.
Stayed 1 night in Sep 2019
Response from Hotel Conde de Lemos on 11 Sept 2019
Thanks for your preference, for us it's a pleasure to serve you.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beds uncomfortable, freezing cold in the bathroom. Great location in the heart of Puno.
Stayed 1 night in Sep 2019
Response from Hotel Conde de Lemos on 11 Sept 2019
We are sorry for what happened, we are working to provide you with a better service.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff really made our stay excellent. Andrea especially was outstanding and so heblpful. Location was great with good food nearby.
Stayed 2 nights in Jul 2019
Response from Conde de Lemos on 3 Aug 2019
Thank you very much for your preference. For us was a pleadure to serve you.

6/10 Okay

Verified traveller

Travelled with family
When we arrived to check in, the hotel moved us to another hotel. Someone was very sick and was unable to check out, thus taking our room. I understood the situation and it was wonderful that the hotel made arrangements for us and even had a staff member walk us (helping with bags as well) to our new hotel. Unfortunately the hotel we moved to was bad. It was a disappointment.
Stayed 1 night in Jun 2019
Response from Hotel Conde de Lemos *** on 17 Aug 2019
We deeply regret what happened, we are very grateful for your understanding and support.

6/10 Okay

Alexander

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Hotel Conde de Lemos *** on 19 Aug 2019
gracias por su preferencia, para nosotros es un placer servirles

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No AC and on a busy corner, which meant lots of traffic noise when the windows were open. Even closed there was lots of car horns early in the morning which woke us up, even on the 5th floor. The "free" breakfast was mediocre at best.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good value for the money. Some areas need to be upgraded due to age of the facility.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Dr Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puna stay.
This is a well situated hotel with a friendly staff many with good english. Very reasonably priced.Decor a bit "of its time". Reasonable variety at breakfast but perhaps more staff needed as the main person had to be a bit manic to clear up/set up.Right next to the Cathedral and easy reach to places to eat.
Stayed 3 nights in May 2019

8/10 Good

Brigitte, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with view of the main church and a minute walk to the main square. Lots of light but our room was small. The shower had really low pressure. The breakfast was good.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but there were noisy guests in nearby rooms each night.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is as expected and I did not find any problem with it. The location is perfect and is near down town. The one problem is when I check out, the front desk ask me for payment again which I have already paid Expedia. She accepted my answer and let me check out without having to pay again.
Stayed 2 nights in Feb 2019
Response from Lourdes on 19 Mar 2019
Thank you very much for your comments, we are happy to receive them, we continue working within a philosophy of continuous improvement, always welcome.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Breakfast was good too. Staff was very friendly and accommodating. Good location
Stayed 2 nights in Feb 2019
Response from Lourdes on 19 Mar 2019
Thank you very much for taking time for us, we love receiving them; welcome always

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here for 6 nights during the most busy time of the year. There was always hot water and the building itself was not noisy. Of course the hotel is in the plaza, so there will be street noise (and festival noise if it's February). There was a built in heater in the room which worked nice. The windows let in a lot of cold air (you can see the curtains move when the wind is strong). The thick blackout curtains help though. Overall a good place to stay. If you don't mind the noise, the location is fantastic. The staff is very friendly and willing to help.
Stayed 6 nights in Feb 2019
Response from Lourdes on 19 Mar 2019
Thank you for taking the time for us, we are grateful for your comments, it is an improvement opportunity, always welcome.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
OK stay near main square
Hotel was good location. Friendly staff and service. Overall ok. Improvements: Room had signs of water leaking in during rain. Carpet got really wet Bsthroom had no towel bars to hang clothes. No exhaust in bath letting all stink and humidity linger in the room.
Stayed 2 nights in Dec 2018

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort
Peru traveller
Was clean, comfortable and well located. Was let down by the room being a bit tired and in need of repainting. Had a shower in the bath - typical of 3 star hotels. Was very good value.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in the center of the city, around 30 min walk to the lake. staff helped us to organize tour. Good breakfast. Window in our room had a crack and it created a drift. Room was small, we had 3 twin beds. Nothing much to do in town.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The Hotel Conde de Lemos is a well-located, comfortable place to stay. The staff are polite and make you feel welcome.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to the main centre and shops/restaurants.
Stayed 2 nights in Oct 2018

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, room comfort
Decent, central Puno hotel
A decent hotel in a good location, right opposite the Puno cathedral. The room was clean and the bed comfortable. Unfortunately, the windows didn’t seal 100%, which meant it was a little noisy at night even on the 5th floor. My booking stated a city-view balcony but there was no balcony — I wasn’t in the room enough to complain but it was a pity. The bathroom and decor in general could have done with a refresh. The reception staff were very helpful.
Stayed 2 nights in Sep 2018

8/10 Good

Hugo, Lima Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION, good price, clean and easy to reach
Stayed 1 night in Oct 2018

8/10 Good

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days in Puno
Good location next to main square yet reasonably quiet at night. Warm water for showers. Room was warm at night. Heater supplied but only needed to use it in morning and before bed
Stayed 2 nights in Sep 2018

8/10 Good

Ena, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated hotel. Close to the plaza, yet quiet. Very accommodating staff.
Stayed 1 night in Aug 2018

10/10 Excellent

Brent, Alpine, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an enjoyable stay at the Hotel. The staff was very responsive and very polite. The rooms were very clean and the breakfast met our needs. If there is any issue it would be with the outdated carpets in the stairs and hallways. Other than that, our experience met our needs completely.
Stayed 3 nights in Aug 2018

10/10 Excellent

sandy, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel - perfect location, 1 block from Plaza de Armas, it was quiet and safe. The staff is attentive: when me & my son got altitude sickness, they hurried up and gave us a 5 min treatment with an oxygen tank. The pharmacy is one block down the street to get Soroche pill for altitude sickness & we were better within 2 hrs. The rooms have heat ( a huge plus - most Puno hotels do not have heat in rooms), clean, and plenty of hot water. The staff was wonderful, especially the restaurant, who took pride in putting a beautiful spread for breakfast which is included in the price.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short stay in Puno. Close to the town centre. Great value.
Stayed 1 night in May 2018

8/10 Good

Krishna

Liked: Staff & service, room comfort
Well located hotel with friendly and helpful staff
Nice hotel in mid town Puno. Its about a 10 minute walk from Lake Titicaca bay so well placed and away from the Tourist traps. The hotel was undergoibg to minor refurbishment work when we stayed here but there was minimum disprution to our stay. The staff were very friendly and helpful and the Queen Bedroom was well sized and the bed extremely comfortable. The nearby square has a number of restaurants and bars and is a nice place to people watch. Overall a good place to base yourself for a stay in Puno.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was the best. Water was hot, breakfast was large variety. Rooms very very clean and large. Love my stay.
Stayed 4 nights in May 2018