Property grounds

Reviews of Settlers Motel

3 out of 5
Settlers Motel
24 Te Arahori Street, 24, Turangi, Waikato

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 276 reviews" "
Rating 8 - Good. 115 out of 276 reviews" "
Rating 6 - Okay. 21 out of 276 reviews" "
Rating 4 - Poor. 4 out of 276 reviews" "
Rating 2 - Terrible. 1 out of 276 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

V

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Greeted with warmth and kindness, fully prepared for having a dog and the facilities were spotless. Great location and perfect for a dog. We will be back and have shared our experience with family and friends.
Stayed 1 night in Feb 2022
Response from Donna on 11 Feb 2022
Thank you for your time to review Settlers, much appreciated. We at Settlers always would like our guest to have the best stay possible and are happy to accommodate this view and work very hard to ensure this happens. You were supreme guests, thank you.

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little patch of old school…
Settlers is a quaint little motel. We were in Turangi for the fly fishing and the river is nearby. The room was spotless and comfortable. It is not modern or flash. Donna is a wonderful, chatty and helpful host.
Stayed 1 night in Feb 2022
Response from Donna on 9 Feb 2022
Thank you for your time to review us. Hope I was not to chatty but you have described my motel to a T. Thank you for staying with us, hope to see you again.

10/10 Excellent

Kasuni and

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of best place
Stayed 1 night in Feb 2022
Response from Donna on 8 Feb 2022
Thank you for your time to review us, much appreciated. Glad you enjoyed your stay.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ole’ Kiwi motel!
Lovely lady hosting. Very clean room. Bathroom also very clean. Good hot shower. Cool good ole’ Kiwi motel.
Stayed 1 night in Feb 2022
Response from Donna on 5 Feb 2022
Thank you for your time to review Settlers Motel, Turangi, I am pleased that you enjoyed your stay, stay safe.

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet until the road noise kicks in, but not much can be done about that being so close to the road.
Stayed 1 night in Jan 2022
Response from Donna on 26 Jan 2022
Thank you for the time taken to give us this feedback.

10/10 Excellent

Avinash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stopover
Very relaxing
Stayed 1 night in Jan 2022
Response from Donna on 14 Jan 2022
Thanking you for taking the time to review us, much appreciated.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Comfortable stay. Nice large room. Wifi did not work. The owner was a really nice lady and made you feel welcome. 5 minute walking distance to local bar, supermarket, Burger King as well as close to walking track and lake fishing.
Stayed 3 nights in Jan 2022
Response from Donna on 10 Jan 2022
Thank you for your review, much appreciated. The person checking in for your stay was explained to them that WiFi is an issue currently. We are trying to work through currently.

10/10 Excellent

Dianne

Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Overnight stay
Small motel allow dogs to stay. A bit dated motel but really clean inside. Overnight stay is enough.
Stayed 1 night in Dec 2021
Response from Donna on 1 Jan 2022
Thank you for your review

10/10 Excellent

robyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Particularly for our wee fur babies. Very friendly staff and super comfy bed. Highly recommended
Stayed 1 night in Dec 2021
Response from Donna on 10 Dec 2021
Thank you for your review, much appreciated. Very pleased to have you and your fur babies stay. Stay safe.

6/10 Okay

Sue

Stayed 1 night in Oct 2021

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family catch up, lovely host in Donna. Would recommend this to anyone.
Stayed 1 night in Oct 2021
Response from Donna on 8 Dec 2021
Thank you for your review, much appreciated.

4/10 Poor

John

Travelled with family and small children
Disliked: Staff & service
Due to Palmerston North and BP Connect in Taihape becoming a place of interest , and we had been in/at both after the Auckland truck drivers visits we had to cancel our booking. I could not make contact with Expedia to cancel our booking and rang the motel ,left a message, then rang again to ensure they had actioned my cancellation. The lady at the motel said she was not happy about us cancelling and was rather unpleasant about the whole situation.
Stayed 1 night in Oct 2021
Response from Donna on 23 Oct 2021
Thank you for your feedback, it is much appreciated.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess was very helpful in showing us the different locations around we required also the unit was the cleaniest place i had stay at an we had a spa while we were there it was the cleanest spa also the best ive ever had. 5star clean
Stayed 1 night in Aug 2021
Response from Donna on 16 Aug 2021
Thank you for taking the time to review your stay, much appreciated. Very pleased you had a great stay

10/10 Excellent

Manaia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, its not the first time that we have stayed at the Motel. Donna was very friendly and help full. It is always nice when you can stay somewhere and just relax. Will definitely stay there again.
Stayed 3 nights in Jul 2021
Response from Donna on 27 Jul 2021
Thank you for taking the time to complete a review, much appreciated.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stop easy to find friendly welcome
Stayed 1 night in Jul 2021
Response from Donna on 26 Jul 2021
Thank you for your taking the time to review us, much appreciated.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay, would stay again
Stayed 1 night in Jul 2021
Response from Donna on 20 Jul 2021
Thank you for your review, much appreciated.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
well located for where the conference was held, central to the town.
Stayed 5 nights in Jul 2021
Response from Donna on 20 Jul 2021
Thank you for your time to review, much appreciated.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very good staff. Rooms spacious. Great location. Excellent surrounds. Facilities need updating.
Stayed 2 nights in Jul 2021
Response from Donna on 20 Jul 2021
Thank you for your review, appreciated.

10/10 Excellent

Avinash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite stay
Had a quiet night
Stayed 1 night in Jul 2021
Response from Donna on 13 Jul 2021
Hi Avinash, thank you for your review, much appreciated. You and your family are welcome anytime - you are excellent guests.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Settlers Motel
You would find it difficult to find better accommodation than this in the area.
Stayed 1 night in Jun 2021
Response from Donna on 30 Jun 2021
Firstly, thank you for your review, much appreciated. Yes we are very clean and maintained units for the average person they will give you everything that is required.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very clean and tidy. Unit was warm as host had turned heat pump on prior to checking in. Excellent service. Made to feel very welcome
Stayed 2 nights in Jun 2021
Response from Donna on 20 Jun 2021
Thank you for your review, much appreciated, stay safe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I sent in a previous review but on reflection the check in was thorough if not a bit long but the service was excellent, units spotless and quiet. A little tired looking but clean.
Stayed 1 night in Jun 2021
Response from Donna on 17 Jun 2021
Thank you for your update, much appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great private Spa awesome roomy family unit, warm room and helpful down to earth Host.
Stayed 1 night in Jun 2021
Response from Donna on 8 Jun 2021
Thank you the time to review Settlers, it is much appreciated. Stay safe and well.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely to find a dog-friendly motel where the owner was always pleased to see our pet.
Stayed 2 nights in Apr 2021
Response from Donna on 21 Apr 2021
Thank you, I believe pets are part of the family so no problems. Glad to have her stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Donna on 19 Mar 2021
Sorry you did not enjoy your stay - Settlers Motel, Turangi has never been a handicap impaired advertised motel so I can understand if you did not enjoy your stay. I would have liked to phone you to apologise however your post stay review has come in as anonymous which means I can not do this.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and accessibility to the township and State Highway
Stayed 2 nights in Feb 2021
Response from Donna on 14 Feb 2021
Thank you for your time to review us.

6/10 Okay

Scott

Travelled with group
Disliked: Cleanliness
Ok for a short stay
Nice enough for a short stay, it's a get what you pay for type situation. The Motel owner entered our locked room for the sole purpose of closing our curtains. It was intended as a nice gesture but did make us feel a little strange. Not expected.
Stayed 1 night in Dec 2020
Response from Donna on 23 Jan 2021
Thank you for your feedback, I practise old fashion customer service, as your porch steps are stained black, a light is always welcome to see them, also at this time of the year with windows left open, insects have the opportunity to invade - closing the curtins and turning on a light in the unit, lessens this from happening. I apologise if you think this is a little strange however I do this for all my guests once darkness falls.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly proprietor, clean, quiet and lovely grounds
Stayed 1 night in Jan 2021
Response from Donna on 16 Jan 2021
Thank you for your time to review Settlers, much appreciated. It was lovey having you stay.

6/10 Okay

Brian

Disliked: Cleanliness, property conditions & facilities
The room was a decent size but it looked like it hadn't been dusted recently e.g. we were able to write out name in the dust on the TV cabinet. However the sheets were clean. The room looked like it needed updating i.e. the carpet was past it's best and some of the woodwork in the bathroom was loosing it's paint. Not sure why so many motels and hotels don't have extractor fans in the shower room. The air-conditioning unit could be switched on but was set to 20oC and we were not allowed to change this setting. The motel owner kept the remote control to prevent any changes. We found the room too hot especially at night in the upstairs (loft) bedroom so not sure how accurate the 20oC setting was.
Stayed 1 night in Jan 2021
Response from Donna on 13 Jan 2021
Thank you for your feedback. We at Settlers prefer to leave windows open during the day - we understand that with the weather being so hot and dry that dust can be blown into the units and sometimes this will leave a fine coat on surfaces. As you have mentioned the loft - it is explained to guests that this area can be upto 8degrees warmer than the ground floor fans supplied to help with this. Changing of the air-con unit temp - only a request - also explained. All 2/3 bedroom units have extraction in toilet/shower area, awaiting wooden scooting boards so replacement can be undertaken/painted. Carpet is on list for replacement however with Covid it had to be delayed like unit drapes. Sorry you did not find the unit comfortable or pleasant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Donna on 1 Jan 2021
Thank you for your review, much appreciated.

8/10 Good

barry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from Donna on 22 Dec 2020
Thank you for your review

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Donna on 2 Nov 2020
Thank you for your time to review us, much appreciated

8/10 Good

John, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No handrails on steps into Unit 1, difficult for mobility challenged to negotiate stairs
Stayed 1 night in Oct 2020
Response from Donna on 16 Oct 2020
Thank you, mobility challenged are directed to the front of the unit - Stair handrails for access is available at this enrty/exit point. I would have appreciated if you had of mentioned that one of your party was mobility challenged. We can not make your stay pleasant or as safe as possible, if information like this is not mentioned at check in.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020
Response from Donna on 16 Oct 2020
Thank you for your time to score us, much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check-in. Able to check in early when I arrived
Stayed 1 night in Sep 2020
Response from Donna on 1 Oct 2020
Thank you for your review. Appreciate the feedback.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Donna on 4 Aug 2020
Thank you for your review, much appreciated.

8/10 Good

Richard, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value acommodation very helpful management and clean and comfortable rooms
Stayed 3 nights in Jul 2020
Response from Donna on 16 Jul 2020
Thank you for your review, much appreciated. Stay Safe.

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, friendly hostess, able to have our dog in a crate .
Stayed 1 night in Jun 2020
Response from Donna on 16 Jun 2020
Myself and staff at Settlers Motel, Turangi thank you for your feedback. It is much appreciated. Hoping to meet your puppy when you pick him up, I am sure he will be a great company for both you and Nadi. Stay safe.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite
Of the 16 similarly equipped accommodations that we stayed in on our trip round NZ, this was our favourite. The room and its facilities were spot on and the sun-facing veranda delightful. The free hot spa and laundry were a bonus. Unlike most other motels which can feel a bit hemmed in, these units have plenty of grounds around them. Our hostess was outstanding, with an informative welcome chat and plenty of useful hints & tips throughout our stay. Great value too.
Stayed 3 nights in Mar 2020
Response from Donna on 22 Apr 2020
Thank you for your time to review us, much appreciated. We believe in good old fashion offerings so guests can relax and enjoy what the lovely surroundings and the activities they wish to do. Take care and be safe.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Donna provides a friendly service and very comfortable location to stay in.
Stayed 1 night in Mar 2020
Response from Donna on 25 Mar 2020
Thank you for your time to review us, much appreciated. All part of the service we give.

8/10 Good

DAVID J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central north island overnight stopover
Pleasantly situated with grass, barbeque tables and semi detached units giving an impression of space
Stayed 1 night in Feb 2020
Response from Donna on 3 Mar 2020
Thank you for time to review Settlers, much appreciated. We try to have a feeling of space and the way our units are set up is excellent for this. Thank you for your stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Donna on 24 Feb 2020
Thank you for your time to review us, much appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...close to river and shops. Donna was very helpful and provided information for local activties.
Stayed 1 night in Feb 2020
Response from Donna on 23 Feb 2020
Thank you for your time to review Settlers, much appreciated. I am pleased that my local knowledge could help you on the activities you enjoy.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Far too noisy with trucks passing frequently. Bed was not the most comfortable and the chairs were too hard
Stayed 1 night in Jan 2020
Response from Donna on 22 Jan 2020
Thank you for your time to review us,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Donna on 22 Jan 2020
Thank you for your time to review us.

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok, overpriced budget accommodation
Good location, walkable to town. Room a bit drab and furnishings need replacing. The air conditioning has no remote so you have to stand on a chair to turn on and off, the manager insists on setting the temperature. Room has small decking with table and chairs but covered in bird droppings. We were next to the room where they gut the fish, not pleasant. The spa has to be booked for a short period and key and towels returned almost immediately which means getting dressed to go to the reception,
Stayed 3 nights in Dec 2019
Response from Donna on 11 Jan 2020
Thank you for your time to comment on the motel. The air conditioning is explained upon arrival - with the comment that we are only to happy to change the temperature settings - you only have to request this. The decks and furniture are scrubbed/washed each second day (wildlife is what some of our guests come to see and interact with) The fish cleaning room rules are - if you have to clean trout caught, you bag the offal and place it in the freezer (no smell for other guest to endure) and then each week these parcels are put out with the curb side rubbish for collection. All fisherman staying at settlers have complied with this for the last 3 months - the fish cleaning room is cleaned each second day to ensure no odour and is not offensive for guest in the units close to it. On the return of the spa key and towels - yes it is asked that the guest that has booked the spa (half hour sessions - but can book end to end sessions of up to 1 hour - so all guests staying can have a spa at the time they have requested, if they wish) return the key and spa towels after they complete their spa. - it gives the owner enough time to check the spa and ensure that the next guest is not disadvantaged by users before them with wet floors or litter (rubbish) left, helps with laundry - if the spa towels can be washed and dried during the night - they are. Your review was sent in anonymously which I would not normally respond too however please remember what is offensive to you, is very acceptable to others, we all have to live in the same environment and cater to all.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only negative was limited wifi
Stayed 2 nights in Dec 2019
Response from Donna on 11 Jan 2020
Thank you for your time to review us. Wifi is given to ensure that you can plan and book what events you wish to do on the next stage of your journey, Use for personal purposes is the responsibility of yourselves. We have to remain as competitive in the market place as we can.being only a very small business we offer good customer services and a relaxed place to stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gardens around the motel, very handy to supermarket, even an underpass to walk under the road, so very safe, clean and comfortable
Stayed 2 nights in Dec 2019
Response from Donna on 1 Jan 2020
Thank you for the time to review us, much appreciated