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Reviews of The Landing Resort & Spa

4.5 out of 5
The Landing Resort & Spa
4104 Lakeshore Blvd, South Lake Tahoe, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1007 reviews" "
Rating 8 - Good. 197 out of 1007 reviews" "
Rating 6 - Okay. 81 out of 1007 reviews" "
Rating 4 - Poor. 43 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful 2-night stay at The Landing Resort & Spa. Had a nice view of the lake. Friendly staff. Easily accessible and lots of dining option nearby. Would definitely come back again soon! Thank you for the hospitality.
Stayed 2 nights in Apr 2024
Response from The Landing Resort & Spa Team on 15 Apr 2024
Thank you so much for the amazing review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from The Landing Resort & Spa Team on 15 Apr 2024
Thank you so much for the review! We hope to see you again in the future.

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. This was our second visit and will return.
Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 10 Apr 2024
Thank you for your review! We are so glad that you enjoyed your stay with us.

10/10 Excellent

Suki

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic experience with my two cats and bf at this place! It was my first time staying here for a weekend trip, and I highly recommend it for a leisurely getaway. The staffs are very friendly and helpful! The room was spacious, elegant, cozy, and spotless. The balcony offered an excellent view of the mountains and the lake. We ordered room service for dinner at Jimmy’s restaurant (on-site) because the restaurant was full, but the food served was hot and delicious. We checked out the restaurant and the lakeside view was terrific! Very convenient location, just a 4-minute drive from Heavenly Village. They also offered a free two-mile shuttle service!
Response from The Landing Resort & Spa Team on 8 Apr 2024
Thank you so much for the wonderful review. We are so glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Landing Resort & Spa Team on 6 Apr 2024
Thank you for the wonderful review! We look forward to welcoming you again and are so glad you enjoyed your stay.

10/10 Excellent

neelam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is amazing! I cannot say thank you enough to all the Staff members. One of the friendliest resorts I’ve ever stayed in.
Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 4 Apr 2024
Thank you for the wonderful review! We are happy you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The hotel restaurant Jimmy's is incredible, the staff is amazing! Area is great!
Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 3 Apr 2024
Thank you so much for the wonderful review! We are so glad you enjoyed your stay with us and hope to see you in the future.

6/10 Okay

KATHY

Travelled with partner
Liked: Staff & service
The location surrounding area appeared ran down to include the streets. additional resort fees which included being charged to park at the hotel was disappointing. Didn't notice additional fees at booking.
Stayed 1 night in Mar 2024
Response from CR on 30 Mar 2024
Hello Kathy,My name is Charles Rounds and I am the Front Office Manager at The Landing Lake Tahoe Resort & Spa. I wanted to personally reach out to you in regard to your unpleasant experience during your stay with us. Our main focus is to make sure all guests are enjoying their stay and I was concerned to see you provided some low marks in your survey. I understand that during your most recent visit, your experience did not seem to align with the rates that you paid. I am so disappointed to hear this and deeply regret that this impacted your stay in such a profound way as we are always striving to provide our guests with the best experience possible. Please know that your sentiments do not fall on deaf ears. If you have any specifics as to how we could have improved your stay overall, please do let us know so that we can work towards creating an exceptional guest experience here at The Landing Lake Tahoe.Should your travels bring you back to Lake Tahoe, please do not hesitate to reach out to me. It would be my absolute pleasure to be your personal liaison here at the resort and provide you with a discounted rate as well as a complimentary upgrade. I am confident that we can regain your trust. Thank you so much, and I look forward to connecting with you soon. Charles RoundsFront Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5163

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ralf, New York

Stayed 1 night in Mar 2024

10/10 Excellent

Tierra, FAIRFIELD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest service is absolutely unmatched compared to anywhere else we have stayed before and we are frequent travelers. You are greeted with an offering of champagne and assistance with your bags and an offer to park your vehicle for you [no charge]. The room was beautiful, cozy and warm. The bathroom is absolutely where it's at though... heated floors, heated toilet seat, jetted tub, raining shower head and robes with slippers just waiting for you. We ate one dinner at Jimmy's and it was fantastic, we also had breakfast delivered to the room one morning and it was delicious. We will absolutely be back to stay. 100/10 recommend.
Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 28 Mar 2024
Thank you so much for the wonderful review! We are so glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Nima

Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 15 Apr 2024
Thank you for the review! We hope that you enjoyed your stay and hope to see you again in the future!

6/10 Okay

Kenyatta

Travelled with partner
Liked: Cleanliness, staff & service
The staff was the best! Very helpful very willing to accommodate. But the fact that we had to be accommodated at was awful when we got there the “Spa Tub” wasn’t working we had to call the maintenance guy! A that happened 2 times over the weekend we was there for are 1 anniversary and it was a disappointment, and the spa tub isn’t big enough for 1 adult person and they should disclose that before selling a photo shopped picture! DEFINITELY NOT WORTH THE MONEY.
Stayed 2 nights in Mar 2024
Response from CR on 27 Mar 2024
Hello Kenyatta, Thank you so much for your feedback in regard to your recent stay at The Landing Lake Tahoe Resort & Spa. We really appreciate you taking the time to share your experience on Expedia.I also wanted to extend my sincerest apologies for the problems associated with your tub. I want to reassure you that your feedback will be addressed as we would like to avoid similar comments moving forward. We are always striving to improve the overall guest experience here at The Landing Lake Tahoe, so please know your comments will not fall on deaf ears. Please feel free to reach out to me personally, in the future should you choose to stay with us again.Thank you again and we look forward welcoming you back in the future.Thank you,Charles RoundsFront Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5163

8/10 Good

Maria

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Thanks
Stayed 1 night in Mar 2024
Response from CR on 23 Mar 2024
Hello Maria,Thank you so much for your positive review in regard to your recent stay at The Landing Lake Tahoe Resort & Spa. It was such a pleasure to host you for your special Lake Tahoe getaway!I look forward to showing you exceptional service in the future and welcoming you back very soon. Thank you so much!Charles RoundsFront Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5263

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is exquisite. From the champagne greeting, friendly staff, to the views. We stayed in a lakefront room and were not disappointed. Fireplace was smaller than thought, but the property made up for it with its restaurant and room service options. Wished the restaurant had an outside firepit running as that is why we stayed there (for the view). We were told it was too cold outside, very disappointing they would not run the firepits. We were there for the Winter Reggae fest and was a little disappointed the shuttle service stopped at 10pm and we had to find other means to get back to hotel in the snow. Highly recommend and splurge for the lakefront room, you will not be disappointed. All in all 5 starts!
Stayed 2 nights in Feb 2024
Response from The Landing Resort & Spa Team on 23 Mar 2024
Thank you so much for the wonderful review! We will take your comments into consideration as well about the fire pits and shuttle service. We hope to see you again soon and are so glad you enjoyed your stay.

10/10 Excellent

Manoussos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and competent staff, pleasant lakeside location and well appointed rooms. Lake view rooms have beautiful views of the lake and beach
Stayed 3 nights in Mar 2024
Response from The Landing Resort & Spa Team on 20 Mar 2024
Thank you so much for the review! We are so happy you enjoyed your stay with us and hope to see you again in the future.

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of Lake Tahoe. Fireplace in our room was very cozy & bed was comfortable.
Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 19 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Rahul

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and accommodating staff! 10/10 recommend. Can’t imagine going back to South Lake Tahoe and staying anywhere else
Stayed 2 nights in Mar 2024
Response from The Landing Resort & Spa Team on 19 Mar 2024
Thank you so much for the wonderful review! We are so glad you enjoyed your stay with and hope to see you in the future.

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. I really liked the heated bathroom floors as well as toilet seat!! Property is in walking distance of all the things…shopping, food, skiing, casinos. It’s also right next to the lake which is a nice way to wake up.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with a beautiful view.
Stayed 1 night in Mar 2024
Response from The Landing Resort & Spa Team on 8 Mar 2024
Thank you so much for your wonderful review! We are so glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property! Will definitely stay here again!
Stayed 2 nights in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We hope to see you again in the future here at The Landing.

8/10 Good

Hristo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like: nice, clean and quiet place with amazing view! What I don’t like: our room was smaller than I expected and little bit overpriced ( overpriced like everything in Tahoe 😁)
Stayed 3 nights in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, comfortable rooms, shuttle to everywhere you want to go.
Stayed 3 nights in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We hope to see you again in the future here at The Landing.

10/10 Excellent

samer

Stayed 2 nights in Feb 2024
Response from The Landing Resort & Spa Team on 20 Mar 2024
Thank you so much for the review! We are so happy you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was amazing room jacuzzi tub restaurant services everything everything was perfect so romantic
Stayed 1 night in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Kevin, Laguna Woods

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Landing Resort & Spa Team on 20 Mar 2024
Thank you so much for the review! We are so happy you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Ruitao

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 2 nights in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Joshua, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would definitely stay here again!
Stayed 1 night in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach.
Stayed 2 nights in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Mohini

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed our stay there
Stayed 1 night in Dec 2023
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Kristina, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around.
Stayed 3 nights in Feb 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here as a quick getaway with some girlfriends & it was the perfect little spot! Walking distance to the main tourist area with shops & dining options. The lake is right outside the resort however there is a gate that isn’t shown in the photos online. Just a FYI :) It’s open for all! Super convenient
Stayed 2 nights in Jan 2024
Response from The Landing Resort & Spa Team on 7 Feb 2024
Thank you so much for your review! We are so glad you enjoyed The Landing and that we were able to make your getaway special and we hope to see you again soon.

4/10 Poor

Jisoo, San Ramon

Disliked: Staff & service, amenities
While the property and room were okay, they were not truthful about the $60 food and beverage credit per room. When checking in, they said it could be used at any time but when we tried to use it for brunch on the day of checkout, they did not honor it. They probably use this to scam their customers.
Stayed 1 night in Jan 2024
Response from The Landing Resort & Spa Team on 8 Mar 2024
Thank you for taking the time to leave us this feedback. We normally don't have issues with the credit, so hearing that we weren't able to honor is upsetting and something we want to resolve on our end. We will be bringing your concerns to the appropriate parties and addressing them as such. If you decide to stay with us in the future, please feel free to reach out to our Front Office Manager Charles, or our Assistant Front Office Manager Serafina and we can see what we can do for you.

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Landing Resort & Spa Team on 4 Mar 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us hope to see you again in the future here at The Landing.

8/10 Good

Weixing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at Lake Tahoe, right in front of lake beach, about 10 min walk to casinos.
Stayed 3 nights in Jan 2024
Response from The Landing Resort & Spa Team on 24 Jan 2024
Thank you so much for the review! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Quick and easy check in and check out. Family friendly, beautiful hotel right across from the lake with Heated bathroom floors :) and great food at jimmys restaurant
Stayed 2 nights in Jan 2024
Response from The Landing Resort & Spa Team on 24 Jan 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Devin

Stayed 1 night in Jan 2024
Response from The Landing Resort & Spa Team on 7 Feb 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Tawny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at The Landing! Customer service was top notch. The shuttle, van, service was great. Was able to get dropped off and picked up at restaurants in the area. Would stay again
Stayed 1 night in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for your kind words! We truly appreciate that you enjoyed your stay with us and hope you come back soon.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Amenities
Exceptionally welcoming and helpful staff! Gorgeous location with clean beautiful rooms!
Stayed 1 night in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for your kind words! We are very glad you had an enjoyable stay and hope to see you again soon.

2/10 Terrible

Jacqueline

Travelled with partner
The day prior to our stay we found out the roads were all blocked unless you have a 4 wheel drive and chains. Neither of which we had or could get at the late notice. We called and the person at the front desk said we would get a full refund but that we needed to call Expedia to start the request. We called Expedia and they called the hotel and were told that they did not accept the cancellation and we were charged the full fee. We then called the hotel and were told they changed their mind on the refund. Beware!!! They will not refund you for road conditions. Side note… my husband has brain cancer and I have Lupus so we did buy insurance. We are having to deal with that because neither of us were physically able to put on chains in bad weather conditions, even if we could get them. The process to get help from the insurance that we bought through Expedia is very difficult.
Stayed 1 night in Jan 2024
Response from Serafina Crannell on 16 Jan 2024
Good evening Jacqueline,My name is Serafina Crannell and I am the Assistant Front Office Manager at The Landing Lake Tahoe Resort & Spa. I wanted to personally reach out to you in regards to your unpleasant experience. Our main focus is to make sure all guests are enjoying their stay and any interactions with us and I was concerned to see you provided some low marks in your review.I am so terribly sorry to hear of the various missteps experienced for your reservation with us. We have already reached out to Expedia to get your refund, so they should be reaching out to you directly. I am deeply regretful that your experience with us was impacted in such a profound way. I want to reassure you that the issues you highlighted will be addressed with our team in order to ensure processes are in place to avoid similar comments moving forward. We truly consider both positive and negative feedback to be a gift as it shows us where we most need to improve, so please know your feedback in regards to your experience overall will not fall on deaf ears.The Landing Lake Tahoe is a truly special place, and we want to ensure that we are proactive in maintaining our product and our service so that it stays that way. Please do let me know if there is any chance we might be able to regain your trust and provide you with a much-enhanced experience here at The Landing Lake Tahoe at some future date. Please do not hesitate to contact me should you have any further feedback, or if you wish to speak to me directly. I look forward to connecting with you in the very near future.Best regards,Serafina CrannellAssistant Front Office ManagerThe Landing Lake Tahoe Resort & Spa(530) 541-5163

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, location, lake view and overall ambiance were all great. Wonderful place that we will definitely return to.
Stayed 1 night in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for your kind words! We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for the five star review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and location. Would come back again!
Stayed 4 nights in Dec 2023
Response from The Landing Team on 17 Jan 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for the five star review! We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Maiva

Stayed 1 night in Jan 2024
Response from The Landing Resort & Spa Team on 7 Feb 2024
Thank you so much for the review! We are so glad you enjoyed your stay with us and hope to see you in the future.

10/10 Excellent

Souren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for your positive review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Landing Team on 17 Jan 2024
Thank you so much for your review! We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Palak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Landing Resort & Spa Team on 7 Feb 2024
Thank you so much for the review! We are so glad you enjoyed your stay and hope to see you in the future.

2/10 Terrible

Ziad, Columbus

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Deependra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I have ever stayed, anywhere. The location, our room and views all around were all stunning. Plus the staff was super helpful. It may be pricey but just the views makes up for it!
Stayed 1 night in Dec 2023
Response from The Landing Team on 17 Jan 2024
Thank you so much for this review! We are so glad you enjoyed your stay with us and that our staff was able to offer you exceptional service. We hope to see you again!