Only troubling experience was at check in they oversold the type of room we booked and changed us to a style I didn't want. I informed the lead agent I am the GM of a Best Western and asked for a courtesy upgrade to a different style of room as a comp and the desk agent talked to me with the most uncaring attitude and demeanor that we worked in the same industry and didn't even acknowledge my request. When I asked again he said you will get the room I'm putting you in. If my lead agent at my hotel ever talked to a guest in that tone I would write them up on the spot. And the fact he didn't care I work in the industry technically as his superior was appalling. For that reason alone I will never recommend or stay at this hotel again, not with choices 20 ft away. Other than that the rooms are immaculate, maid service is amazing and hotel is clean with great amenities.
Really enjoy the Mont Blue. Rooms are clean and good size for my son to move around in. He is 8. The large indoor pool is awesome for him and he loves the waterfall that occurs each hour. The Cafe Del Sol has very good food. I have tried many options in our stays and all are good, big portions and price is fair. They may not have updated the wall paper since it was Caesars but the beds are comfortable and have nice toppers for a good night sleep. Their daily rates are very good and make it a a great stay for a single dad and son so we can enjoy skiing and ice skating and other activities even when there in summer months.
Great hotel to stay for everyone. Hotel not brand new but everything works. Employees nice and friendly and willing to help you anyway they can including printing my boarding passes for me and my wife.5 minutes walk to Harrah casino and Gondola ride
We had a great two night stay at the resort. The staff was friendly and very helpful. I asked to borrow some wine glasses and without hesitation the loaned me what I needed. The location is great; far enough from the Casinos to be quiet and restful; but, close enough to be convenient. The Safeway (Market) across the street is very convenient. It also has a Starbucks inside. The rooms have Starbucks Coffee for the coffee maker. The view from the rooms is nice, a view of the lake. It was a short and pleasant walk to the beach from our room. The food served in the restaurants is quite good with ample portions. The Resort is quiet, no noticeable noise. The room was clean and decent sized. The heater worked very well as did the fire place. The bath room had a heat lamp for heat (recommend turning on before taking a shower in the winter). The bed was comfortable the bedding was nice. Yes, the pillows are small but comfortable and no problem to sleep on. The TV was nice with an HDMI port on the side for additional input. We enjoyed our stay and are planning on returning soon and again in the summer.
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