On arrival, the gentleman on the desk could not have been more helpful. All of the staff were friendly and without fail always greeted you (with a smile!) The breakfast buffet was excellent, and the view over the lake - and proximity to it could not be beaten.
At the end of a long trip this was the highlight of the day and a very nice surprise. Definitely the best hotel we stayed in during our short tour of lakes in Italy,Switzerland and France.
One of the nicest places we have stayed in Italy. Very close to the Swiss border and the town of Lugano. Facilities were excellent. Staff very helpful and friendly. The grounds were manicured. The spa and the indoor pool were excellent. Outdoor pools were "open" but not heated so too cold to try them. The breakfast was more than the common fare found at the usual European hotels. In fact, the breakfast and the dining rooms were one of the highlights. Room was really a villa with large living area, separate bedroom, dining area and kitchen complete with all the pots, pans, plates and utensils needed to cook a large Italian meal (including strainers, serving bowls, cork screws and different size wine glasses. The town of Porlezza has four grocery stores in or around the area so we cooked most of our meals. We did not try the Resort's restaurant. And there were also many smaller and unique restaurants to explore along the coast highway. Fitness area overlooks Lake Lugano, as did the balcony of our room. This Resort is highly recommended, even for a small family as there are many separate supervised activities for children. One heads up: It is not really close to Malpensa. It took 3 hours plus to get there along SS340, which can be a one lane road, behind buses at times. The road follows Lake Como, then makes a sharp left thru some tunnels towards Lake Lugano, where the Resort is located. We left for Malpensa on a Sunday very early in the morning and made it there within 2 hours
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