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Reviews of The Hotel Luzern, Autograph Collection

5 out of 5
The Hotel Luzern, Autograph Collection
Sempacherstrasse 14, Lucerne, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 177 reviews" "
Rating 8 - Good. 53 out of 177 reviews" "
Rating 6 - Okay. 16 out of 177 reviews" "
Rating 4 - Poor. 6 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.
Stayed 1 night in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent helpful and friendly staff
The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing they are friendly and very helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel different concept.
It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Laramie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary
Great stay in our way back to Zurich. Contemporary hotel.
Stayed 1 night in Nov 2018

8/10 Good

Mei Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station and special design
Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.
Stayed 3 nights in Oct 2018

10/10 Excellent

Paul, Andrews, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area near a park. Service was efficient and friendly.
Stayed 1 night in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Genble, Mumbai

Liked: Cleanliness, staff & service
very special designed but not for comfortable stay with colors.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms! Centrally located, quiet, nice staff, and stylish design.
Stayed 1 night in Sep 2018

10/10 Excellent

Shane, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a few blocks away from the train station overlooking a park.
Stayed 3 nights in Sep 2018

6/10 Okay

David, Vancouver

Liked: Staff & service
Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Swati, Charlotte, nc

Liked: Cleanliness, property conditions & facilities, room comfort
Property location and access to town as walking distance was great. The ceiling "exotic" picture made it feel like not a respectful place.
Stayed 1 night in Aug 2018

4/10 Poor

mehanna, qatar

Liked: Staff & service
Disliked: Room comfort
not as expected
Stayed 3 nights in Aug 2018

10/10 Excellent

Natty, Seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. the hotel is small but cute. The staff was helpful in providing recommendations.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
I thought the hotel was too dark, but the staff was super friendly and helpful and the hotel was clean and quiet! Large rooms too.
Stayed 2 nights in Jul 2018

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

satpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star???Seriously Debatable!!!
Well, it is a differently designed (dark with very dim lighting all around) hotel,which only can be understood in the night time when those back lighted posters on ceilings,walls or headboards glow otherwise in its a dark place even in day.The room was all wood floor, use of stainless steel decently in furniture along with wood was nice too. But the hallways and outside the rooms seemed as if they are in a 1 star hotel and not understandable. Although it is differently designed hotel but does not confirm to a Five Star status, but a “slapped” cheap and dark minimalistic design. The staff is super professional, polite and friendly. Room service and presentation is excellent. Location is very close to everything happening.
Stayed 2 nights in Jun 2018

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

YU-FANG

Liked: Room comfort
Disliked: Staff & service
Not a 5 Star hotel~
I went out one day and returned about 9 pm and found that my room has not been cleaned , I asked if the room could be cleaned and was told that there is no cleaner at that time . I was told that the non disturbed sign was on but I had no idea that the light was on. There was a bottle of complimentary water when I checked in and I asked why there wasn’t one for the 2nd day and was told that’s I only get one bottle for the entire of my stay at the hotel regardless how many nights I would stay at the property. I was woken up at 7 am by lots construction noises and I called hotel.com customer service to complain about the noise at the property . Hotel.com contacted the property for me and said the hotel manager would like to speak to me regarding my complain about the noise to see if he can make some sort of compensation to me. When I checked out I asked if the manger wants to talk to me regarding the noise issue I had. I was told to walk to another of their sister hotel to wait there to see if the manager has the time to talk to me. I said I never heard that if I have a prob with a hotel I need to track down their manger and wait fo be seen my him esp in a 5 Star hotel. The receptionist told me that they are not a 5 Star hotel.
Stayed 2 nights in May 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Highly satisfying stay. Wonderful hotel and staff
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel with good location and friendly staff
Stayed 2 nights in May 2018

6/10 Okay

Architect, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stylish place with some attitude problems.
After booking The Hotel based on their website, which touts the high designer angle and famous architect, we arrived to be told that because we had booked with a third party we had been ‘upgraded’ to a sister hotel. We were then walked a couple of blocks to a run-of-the-mill, conservative hotel - nice enough, and breakfast thrown in as a sweetener, but NOT the hotel we had booked, and not one we were willing to pay top dollar for. When we complained and traipsed back to where we started, all was made right. But by then the experience was soured, and we felt patronised and unwelcome. An accidental (?) wake-up call at 4.30am then stole away the good night’s sleep that one might expect in a luxury hotel. Not a 5 star experience.
Stayed 1 night in May 2018

8/10 Good

Hazel, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was very clean and bright. Lovely king size bed and furnishings. Staff very helpful and friendly. Fun ceiling film icon. Loved the 2 huge windows and the hidden blinds.
Stayed 2 nights in May 2018

10/10 Excellent

Hilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
We came here for our 10 year anniversary and were greeted with rose petals and chocolate hearts on the bed. This was a lovely touch. The room was was very modern with a movie print on the ceiling. The reception staff were very hospitable. The hotel is very close to the station and near some great restaurants.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay, perfect location and friendly staff. Definitely recommended.
Stayed 4 nights in Feb 2018

10/10 Excellent

Safar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort & luxury for family or romantic getaway
Outstanding, very comfortable experience either for family, or romantic getaway. Our suite was like a treehouse (albeit an elegant one), big picture windows overlooking the park. All of the amenities were perfect, the staff unfailingly polite and efficient, the location central and convenient. Five stars all the way around.
Stayed 2 nights in Nov 2017

8/10 Good

Walls, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty much spot on
Located in the "new" part of town, but it doesn't really matter - the old town, where most of the bars and restaurants are, is no more than a few minutes stroll across the river. The hotel has an ambient and welcoming lobby, clean modern rooms..... but for some reason the common areas resemble a cell block. Uncarpeted stairs, grim walls and heavy grey steel doors. I really didn't get it, they've clearly put a lot of time and thought into the theme and vibe of the rest of the hotel. Anyway, the rooms each feature a movie decor, which is interesting. You can actually open the windows. An excellent coffee machine. A large TV with UK channels. A large selection of essentials, not just soaps and shampoos. In short, a very thoughtful hotel. We only had one meal there, but it was truly excellent. We skipped breakfast as it was 30CHF each, and for that I'd prefer to wander around and look for a bakery. Very helpful staff, always pleasant. Turndown service left a weather forecast for the next day on the pillow - again, a thoughtful touch. Just a shame about the cell doors....!

6/10 Okay

Tim , Dunstable

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but bring a torch!
Great spot, easy walking distance from station, kappelbrucke, old town, sleeping lion etc. The whole hotel is in a state of constant darkness and we had excellent sunshine whilst there. If you our your partner like to blow dry your hair, apply makeup, shave etc you will need to bring a torch. They don't appear to have duvets for the double beds so you end up with 2 separate ones - could be a good thing if your partner's a quilt thief! The ceiling decoration in our room was a bit odd, obviously something taken from a film, but sleeping under the image of a young woman undressing whilst having a gun held to her head may not appeal to everyone. Finally be aware when booking through Expedia it will tell you that "Taxes" are included but, according to the hotel, this is just VAT so you will be charged tourist/resort tax - it is only CHF3.55 per night, not much but the information is misleading at best.

6/10 Okay

jennifer, seattle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Should be a good hotel but wasn't
The rooms walls were black, the lighting inadequate and much of it didn't work .We couldn't get out of there fast enough .
Response from Dominik Zurbruegg on 28 Aug 2016
Dear Jennifer It is with great regret that we learned you did not enjoy the design of The Hotel - Autograph Collection. We hope to welcoming you back to Lucerne anyway, maybe in one of our more classic sister hotels Renaissance or Astoria. Best regards, Dominik

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel
Great location, beds were super hard and no power points near Bed or desk for charging, no aircon enabled- booked this hotel specifically for aircon and location, window had to be left open for cool air which was terrible in the morning as light and street noise was a huge problem

8/10 Good

ABY, -RAMAT GAN

Liked: Cleanliness, staff & service, room comfort
THE CITY HAS VERY NISE ATTRACTION FOR TOURIST

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My family spend two nights in this hotel All staff are being friendly and helpful The neighbourhood is nice and close to the city centre ! Definitely my choice if I visit again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, perfect hotel
Best hotel in Luzern. Huge modern rooms, quiet, close to everything. If you stay at another hotel you're wasting your money.

10/10 Excellent

Alex, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, modern hotel. Very comfortable. Extremely helpful staff.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patrick, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel is top class but the approach suffers due to road construction in the neighborhood, which I believe will finish in October. It is close to lake, museums and other attractions. Staff are friendly and helpful and the breakfast was nice. We were upgraded to a penthouse room, which was exceptional