Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Good hotel with excellent facilities.

Posted 15-Apr-2015
Pros: New hotel, confortable with good service
Cons: Their resataurant can expand the menu a bit for variety
Location: It is about 5 km from the city. Nothing much to do around.
We were travelling with 2 kids 4 and 12. The hotel rooms and the view is good. It is located a bit far from the city center and require a taxi (24 CHF) or a bus. The hotel does not give a free trasportaion pass. Great if you have a car. The restaurant is good, but has limited choices. After 2 dinners we were struggling on what to eat. The quality of food and service was great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Jose, CA

View, view, view

Posted 03-Apr-2015
Pros: View
Location: Not much around hotel, need to buy a daily pass to go to town.
This hotel has the view of lake Lucerne and Alps, and bus stop is just in front of the hotel. For tourist as we are, this is the best choice and price is reasonable.
5 out of 5
Recommended
for Couples
by VINAY KUMARfrom Delhi

Great hotel

Posted 03-Jan-2015 on Hotels.com
Excellent hotel with an amazing view and great hispitality and services like ateam and spa and ten minute connectivity via bus number 24 and offers a great view if u continue the bus ride after the view , the same bus will drop u back but the view is not to be missed
5 out of 5
Recommended
for Couples
by gauravfrom Toronto

One of the best view of Lucerne

Posted 29-Dec-2014 on Hotels.com
Stayed for 2 nights. The view was amazing. Staff was helpful. Room was romantically designed. Breakfast was not included in the price and was average. But the view was one of the best views I have ever seen.
5 out of 5
Recommended
for Couples
by Andreafrom Cumming, GA

A Must - the view is a 6!

Posted 20-Dec-2014 on Hotels.com
My husband and I stayed two nights at the Hermitage Hotel In Luzern. 5 stars hands down. The view of Mount Pilatus from every guest room is magnificent. Truly, I would give the view 6 stars if possible. Beyond the view, the rooms, the amenities, the staff, the bar, the breakfast - all 5 stars. I think the rooms are a bit warm to sleep in, especially since the luxury down comforters pretty much cook you as you sleep. In the midst of winter, we had to keep our door open all night to not overheat while we slept. Everything is very expensive in Switzerland - this holds true for the classy hotel bar we visited both nights. The service was great - especially if you don't give in to the no tip policy. As Americans it was hard for us to not add a little extra for great service, and we found that a small tip was very much appreciated. We ordered tapas from the bar instead of eating a formal dinner at one of the restaurants (one can eat only so many rich meals in a day - especially all that Swiss cheese and wonderful bread after months of no carb dieting). One other note - because of the high price of everything in Switzerland - the hotel breakfast is actually a good deal for the cost - don't miss it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Salvatore Monferrato

Bell'albergo sul lago di Lucerna

Posted 09-Dec-2014
Pros: Praticamente tutto
Cons: Effettivamente qualcosa potrebbe essere migliorato, ma sono giudizi soggettivi (ad esempio cuscini più rigidi)
Location: La posizione è fantastica, vista lago, città e montagne...che dire poi, ...Lucerna!
Ottima esperienza, camera spaziosa e pulitissima, costruzione curata in ogni aspetto, personale cortese.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice hotel with lake view

Posted 05-Dec-2014
Pros: The view to the lake and it is right next to the bus station to city centre.
Location: It is right next to the bus station to city centre.
We knew we'd get a room facing the lake but the view was even better when we actually got there. Quality everything in the room was great.
5 out of 5
Recommended
for Couples
by Donnyfrom Singapore

Highly Recommended!!!

Posted 27-Nov-2014 on Hotels.com
Very comfortable room with a very nice lake view. Good facilities. Very good service. Good location (bus stop just in front of the hotel). We enjoyed staying at this hotel very much.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Buenísimo hotel

Posted 24-Nov-2014 on Hotels.com
Excelente hotel con todas las habitaciones y salones con vista al lago, pista de patinaje sobre hielo en un parque con costa de lago. Buenísimo todo la atención, las habitaciones, el desayuno. El hotel está un poco alejado del casco histórico pero el bus te lleva perfectamente con puntualidad Suiza y en 10 minutos estás en el centro y la parada es justo el hotel Hermitaje. Ideal para salir a correr por el borde del lago hasta el centro son 4 km ida y 4 vuelta
5 out of 5
Recommended
for Getaway With Friends
by Yi

This traveller left a rating score only Posted 24-Nov-2014 on Hotels.com