Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from san antonio, tx

Wonderful stay

Posted 25-Jul-2014
Beautiful view off the balcony. Convenient to bus line into town and train station. Hotel staff were wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Awesome view, great staff, enjoyable stay

Posted 17-Jul-2014
Hotel is right on the lake and almost each room has a fabulous view of Alps and lake. Staff is very courteous, rooms are spotless, and hotel is well connected to train station with a bus that stops right in front. Two minor issues - quality of internet connection and lack of conditioner in bathroom. Both these issues were standard across 4 hotels we stayed during our 12 day visit to Italy / Lucerne, although other hotels were three stars.
3 out of 5
by A verified traveller from Clarksville MD

Not for families

Posted 09-Jul-2014
We stayed for three days in family room at Hermitage. Pretty bad experience. It is not a hotel for families who are looking to relax and spend time at the hotel. There is little to do for kids at the hotel. Little value for the price. The convertible sofa bed isn't all that comfortable. There is no AC. The view is great, but the rooms can get very hot in the afternoon as they are south west facing. So if you are looking to stay in the hotel as a family, I would recommend staying getting another hotel. This might a be great fit for couples - lots to do.
4 out of 5
Recommended
for Everyone
by Christopher from Zurich

Nice quick getaway on the lake

Posted 23-Jun-2014
Pros: View, staff in general, access to lake and downtown, BBQ.
Cons: kids meal.
Location: swim, sunbath, or take a bus downtown.
Very pretty hotel, well maintained, right on the water with big rooms and floor to ceilings windows. The beach was not crowded, service was friendly. It's about 12 min from downtown by an easily accessible bus. Had a not cheap but very tasty barbecue for dinner on the lawn. It was worth it. :) We were on a first floor room which view was somewhat obstructed by the beach umbrellas. We came with an infant and ordered "a kids meal" and were delivered spaghetti in a tomato sauce. Initially we were charged 27 CHF (30$). At checkout when I brought this to their attention they adjusted down to 12 CHF and explained "It should be 27 but we won't argue about 15 CHF." This was the only service element I was not very happy about. Their kids menu has a pasta dish for 12. I guess we should have specifically said "the kids meal tortellini listed on your menu for 12 CHF." or when we asked for a kids meal they should have delivered a kids meal; a kids meal. At checkout I would have been happier with "sorry for our mistake, we've fixed it." than being explained how lucky and petty I was.
5 out of 5
Recommended
for Everyone
by naser from kuwait

Romance hotel

Posted 16-Jun-2014
I love every things in this hotel Wide room Comfortable bed Nice view oppsite lake Very quite Freindy staff
5 out of 5
Recommended
for Everyone
by A verified traveller

New hotel, by the lake, amazing views.

Posted 27-May-2014
New hotel, by the lake, amazing views. Stuff was very responsive and kind.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing

Posted 14-May-2014
Amazing staff! Beautiful lake views for all rooms. Easy bus access to city center. Very peaceful. Cheap onsite parking.
5 out of 5
Recommended
for Everyone
by Nancy from Belleair, Florida

Nestled at lakeside in the arms of the alps

Posted 02-May-2014
Pros: The view; awesome floor to ceiling and wall-to-wall windows; excellent bedding; great food and dining inside and out; the staff; the location.
Cons: A more comfortable computer/internet accommodation: Chairs instead of high stools, instructions in English, larger font size, away from window glare.
Location: Hotel is about 3 miles from Old Town via waterfront parks to shops, restaurants, museums, and historical sites.
The Hermitage, as it's known in Luzern, was absolutely perfect for us, which is why I could only give it top ratings in all areas. It was spotlessly clean and the decor lent itself to the overall feeling of clean, airy, fresh. It is not a new facility, although we stayed in the newer wing, but everything always appeared to have just been tended to. We loved the low-key atmosphere and quietness of the location; the view was breathtakingly beautiful and serene. The food was very good and served with efficiency but also memorable genteel quietness by the staff. We would definitely go again, highly recommend it to anyone who, like us, prefers a touch of class with a whisper of calm.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great lake views.

Posted 30-Apr-2014
Nice room with great lake views. Nice bath, the shower was amazing. Bed was comfortable, we slept well. Only thing was a little too much noise from the restaurant below.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice view of the lake.

Posted 28-Apr-2014
Pros: We were given a room with a lake view. Very nice!!
Cons: Could use a concierge to help guest arrange tours or just to give information. The front desk staff helped, but said most guests make own plans.
Location: Just for others visiting here, you will need to take a bus (number 24) about 10-15 minutes from the center of town and/or bus station.
Very modern euro decor. I would have loved it totally if they also had a hot tub in their "spa" fitness facility. Very run down fitness equipment, ok sauna. Breakfast not included in our package price, so cannot comment on the food.