Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom pt

Schöne Aussicht aber das wars

Posted 10-Nov-2014
Doppelzimmer gebucht. Aber angeblich nur single Belegung bezahlt. Missverständnis durch Expedia oder Hotel? Auf jeden Fall mussten wir extra kosten bezahlen. Schade...
5 out of 5
for Everyone
by A verified travellerfrom Edmonton, Alberta

Luxury in Lucerne

Posted 18-Oct-2014
Pros: Excellent food
Location: Plenty in Lucerne but we did not have time to check out. Likely need to drive or catch a bus as it is 2-3 km to town centre.
Excellent hotel - the only drawback is that the lake view rooms are a touch noisy from the traffic on the road between the hotel and lake.
5 out of 5
for Everyone
by A verified travellerfrom Grand Rapids, MI

Great views and helpful staff

Posted 01-Oct-2014
This hotel affords excellent views coupled with premier service from the front desk staff. While there I needed to printing off a bar code for use in another hotel stay in Italy. The front desk staff went the extra mile in helping me achieve my goal; the staff even printed it for me since I could not print it from the computer available to guests.
4 out of 5
for Families
by Aidenfrom South of Korea

루체른 호수가 내다보이는 경치

Posted 15-Sep-2014 on Hotels.com
루체른 중심가에 있는 호텔은 아니었지만 루체른 호수가 바라다보이는 View가 멋진 호텔이였습니다. 루체른 역에서 24번 버스를 타면 15분 정도 걸리는 거리였고, 주변에 편의 시설은 없었지만 호텔 앞 호수를 따라서 산책 및 아침에 조깅하기 좋았습니다. 시설은 무난하고, 조식이 포함되지 않은 부분이 좀 아쉬웠습니다.
2 out of 5
by A verified travellerfrom 台灣


Posted 15-Aug-2014 on Hotels.com
我們晚上7點多拖著行李疲憊的抵達飯店,櫃台人員笑容可掬地對我們說抱歉,因為當天有婚禮包場,所以他們將我們換到別的飯店去! 這間飯店位置地點較偏遠,我們好不容易花了點時間才抵達,竟然又要我們搬去別間,即使他們的態度很親切又幫我們叫計程車,但對一路旅行下來疲憊的我們來說只想趕快放下行李休息,這種突然為我們作主更換飯店的感覺不是很好!
4 out of 5
for Overnight Stay Before Destination
by mpfrom belgique

belle vue sur le lac et le Pilatus

Posted 15-Jun-2014 on Hotels.com
excellent accueil
5 out of 5
by A verified traveller

Nice lake view

Posted 13-Jun-2014 on Hotels.com
The hotel is situated a bit off-centre. However the it offers superb seaview and quietness.
5 out of 5
for Couples
by RTfrom Orlando, FL

Beautiful view!

Posted 30-May-2014 on Hotels.com
We stayed for 2 nights in one of their amazing lake view room - definitely worth the extra money for the upgraded room!
4 out of 5
for Getaway With Friends
by 2characterzfrom Canada

Nice hotel right on Lake Lucerne

Posted 06-May-2014 on Hotels.com
Overall I was very happy with our stay here, starting with the service at check in. The staff member at reception showed us where we were on a map of Lucerne and the sights we might want to take in, including how to get there. The room was comfortable, not huge and the bathroom was a bit tight, but everything was clean and there was a nice view out to Lake Lucerne. The area is nice and quiet, not in central Lucerne, but a quick 5-10 minute bus ride away. Or you could have a picturesque walk around the edge of the lake to downtown in 30-45 minutes. We also rented bikes at the hotel for very reasonable rates and biked around for a few hours.
4 out of 5
for Couples
by Monitorfrom Hong Kong


Posted 28-Apr-2014 on Hotels.com
我們起初從網上只訂了山景位置房間,但check-in時酒店為我們免費upgrade, 房間對正琉森湖,景緻極佳。酒店位置不是鄰近火車站,要轉巴士,大概7分鐘左右。房間面積尚可,但員工服務態度不錯,並免費借予專用插頭充電。酒店設施方面,電梯面積不太大,但可以接受。房間仍舊用鎖匙,不是用房間咭片。總間來說,酒店給人簡約的感覺,但頗舒服,