Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Superb views from Lakeside rooms

Posted 23-Feb-2015
Pros: Superb views & Free public transport card
Cons: N/A
Location: covered bridge, lion monument, museums, churches, towers & walls, old town streets - restaurants - cafes - bars
Very clean & nice hotel. We were upgraded to a lakeside room with a picturesque view over the lake & mountains. Free public transport card very useful because hotel is a bit remote from old town. Easy access by bus, bus stop in front of hotel.
3 out of 5
by A verified traveller

Traumhafte Lage, fairer Preis

Posted 11-Feb-2015
Pros: Die Lage.
Das Hotel ist in unmittelbarer Nähe zum Luzerner See gelegen. Außen okay innen leider in die Jahre gekommen. Auf den Weg ins Zimmer musste ich diverse Flure passieren, die leider schon recht muffig rochen. Die Zimmer sind von der Größe und Ausstattung her in okay. Die Badezimmer sind von 1950. Extrem eng mit türkisen Fließen, eine winzige Dusche. Für einen Kurzaufenthalt okay, länger würde ich nur ungern verweilen wollen.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Well Deserved the Stars

Posted 01-Jan-2015
Pros: Service
Cons: Adding some information on getting there using public transportation. The easiest way from the train station is bus 24 every 15 min.
Location: Very close to the old town where all the restaurants and attractions are located.
There was an issue with our booking when we arrived but the staff were friendly and help us to resolve quickly. The restaurant is gourmet and we really enjoyed the food. The room was a little old especially the bathroom and shower but very clean and comfortable to use.
4 out of 5
Recommended
for Getaway With Friends
by Carlos

This traveller left a rating score only Posted 13-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by man szefrom hong kong

Nice

Posted 11-Nov-2014 on Hotels.com
It's very beauriful view and you can see the luzern lake in the baclony. It also clean and nice staff, but need to take 10 mins bus from central.
2 out of 5
by A verified travellerfrom pt

Schöne Aussicht aber das wars

Posted 10-Nov-2014
Doppelzimmer gebucht. Aber angeblich nur single Belegung bezahlt. Missverständnis durch Expedia oder Hotel? Auf jeden Fall mussten wir extra kosten bezahlen. Schade...
4 out of 5
Recommended
for Couples
by Davidfrom carlsbad

Nice place

Posted 19-Oct-2014 on Hotels.com
had a room with a lake view hich was great, bus stop right out front, room was small but comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Alberta

Luxury in Lucerne

Posted 18-Oct-2014
Pros: Excellent food
Location: Plenty in Lucerne but we did not have time to check out. Likely need to drive or catch a bus as it is 2-3 km to town centre.
Excellent hotel - the only drawback is that the lake view rooms are a touch noisy from the traffic on the road between the hotel and lake.
5 out of 5
Recommended
for Couples
by Kunyu

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Grand Rapids, MI

Great views and helpful staff

Posted 01-Oct-2014
This hotel affords excellent views coupled with premier service from the front desk staff. While there I needed to printing off a bar code for use in another hotel stay in Italy. The front desk staff went the extra mile in helping me achieve my goal; the staff even printed it for me since I could not print it from the computer available to guests.