Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Well Deserved the Stars

Posted 01-Jan-2015
Pros: Service
Cons: Adding some information on getting there using public transportation. The easiest way from the train station is bus 24 every 15 min.
Location: Very close to the old town where all the restaurants and attractions are located.
There was an issue with our booking when we arrived but the staff were friendly and help us to resolve quickly. The restaurant is gourmet and we really enjoyed the food. The room was a little old especially the bathroom and shower but very clean and comfortable to use.
2 out of 5
by A verified travellerfrom pt

Schöne Aussicht aber das wars

Posted 10-Nov-2014
Doppelzimmer gebucht. Aber angeblich nur single Belegung bezahlt. Missverständnis durch Expedia oder Hotel? Auf jeden Fall mussten wir extra kosten bezahlen. Schade...
4 out of 5
Recommended
for Couples
by Davidfrom carlsbad

Nice place

Posted 19-Oct-2014 on Hotels.com
had a room with a lake view hich was great, bus stop right out front, room was small but comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Alberta

Luxury in Lucerne

Posted 18-Oct-2014
Pros: Excellent food
Location: Plenty in Lucerne but we did not have time to check out. Likely need to drive or catch a bus as it is 2-3 km to town centre.
Excellent hotel - the only drawback is that the lake view rooms are a touch noisy from the traffic on the road between the hotel and lake.
5 out of 5
Recommended
for Couples
by Kunyu

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Grand Rapids, MI

Great views and helpful staff

Posted 01-Oct-2014
This hotel affords excellent views coupled with premier service from the front desk staff. While there I needed to printing off a bar code for use in another hotel stay in Italy. The front desk staff went the extra mile in helping me achieve my goal; the staff even printed it for me since I could not print it from the computer available to guests.
4 out of 5
Recommended
for Families
by Aidenfrom South of Korea

루체른 호수가 내다보이는 경치

Posted 15-Sep-2014 on Hotels.com
루체른 중심가에 있는 호텔은 아니었지만 루체른 호수가 바라다보이는 View가 멋진 호텔이였습니다. 루체른 역에서 24번 버스를 타면 15분 정도 걸리는 거리였고, 주변에 편의 시설은 없었지만 호텔 앞 호수를 따라서 산책 및 아침에 조깅하기 좋았습니다. 시설은 무난하고, 조식이 포함되지 않은 부분이 좀 아쉬웠습니다.
2 out of 5
Recommended
by A verified travellerfrom 台灣

位置較偏遠但很環境不錯

Posted 15-Aug-2014 on Hotels.com
我們晚上7點多拖著行李疲憊的抵達飯店,櫃台人員笑容可掬地對我們說抱歉,因為當天有婚禮包場,所以他們將我們換到別的飯店去! 這間飯店位置地點較偏遠,我們好不容易花了點時間才抵達,竟然又要我們搬去別間,即使他們的態度很親切又幫我們叫計程車,但對一路旅行下來疲憊的我們來說只想趕快放下行李休息,這種突然為我們作主更換飯店的感覺不是很好!
4 out of 5
Recommended
for Overnight Stay Before Destination
by mpfrom belgique

belle vue sur le lac et le Pilatus

Posted 15-Jun-2014 on Hotels.com
excellent accueil
5 out of 5
Recommended
by A verified traveller

Nice lake view

Posted 13-Jun-2014 on Hotels.com
The hotel is situated a bit off-centre. However the it offers superb seaview and quietness.